Documentation Guide

Inquiry – Mandatory! (PROVIDE THE INQUIRY OF THE CUSTOMER) Symptom Description – If applicable Error Code – Only if present based on customer issue Troubleshooting Provided – Mandatory (ALL STEPS MADE WITH THE CUSTOMER, ALL INFORMATION PROVIDED BY THE CUSTOMER AND THE RECOMMENDATION YOU PROVIDED TO THE CUSTOMER) Outcome of Troubleshooting (detailed) – Mandatory (RESOLUTION PROVIDED TO THE CUSTOMER) Resources Used – Mandatory (include Copilot and ASK link) Remote Management or Visual Support Used? – Indicate Yes or No If Yes: document RS or VS used If No: document reason (e.g., customer refused, device not turning on, no display, no RS ID available) Additional Comments/Customer Response – Name:

Model Number:

Serial Number:

Place of Purchase:

NCP Parts Needed – If applicable HRM Result – If HRM was used Sprinklr Case ID – Mandatory (use the Case# from the top left of Sprinklr)