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Ask cx their EID
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Confirm which line then check
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Toolbox > One time PIN
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Appreciate your cooperation and kind patience, Gokul! I've sent a one time pin. Could you please send it here? Then: Devices> Device dashboard>scroll down then Update pSim/eSim
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Good news! We've already activated your esim and you will receive an interactive message. Kindly please approve it by sending 1 to the interactive message. Could you try it?
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Perfect! All you have to do is wait for the your eSim to be completely downloaded then restart your phone. Sounds good?
Shared snapshot