Opening

Hi there, This is Jane from T-Mobile, how may I help you?

Hi there, this is Jane from T-Mobile, I’m here to help. Let’s partner together to get this resolved.

Upgrade Inquiries

Hi xxxx, this is Jane from T-Mobile, I’m happy to help take care of processing an upgrade for you. To make sure that I'll be able to confirm any promotion that you can take advantage, may I know the device that you would like to purchase and trade in please?

Adding an Authorized User

Hi xxxx, this is Jane from T-Mobile, I’m happy to help take care of adding a new authorized user on your account. To immediately add them, may I know their age and complete name please?

Adding a new line

Hi xxxx, this is Jane from T-Mobile, I’m happy to help take care of adding a new lines on your account. If you don't mind me asking, do you already have a device with you or would you like to purchase a new one?

Autopay

Hi xxxx, this is Jane from T-Mobile, I’m happy to help take care of updating the card payment method on your account. May I ask if you can fill up the secure form so I can extend my help in setting up the Autopay please?

International roaming - Plan Inclusion

Hi xxxx, this is Jane from T-Mobile, I’m happy to help take care of confirming the plan inclusion on your account to confirm the coverage when you travel abroad. If you don't mind me asking, may I know the countries that you'll visit?

Mobile Device Unlock

Hi xxxx, this is Jane from T-Mobile, I’m happy to help take care of unlocking your device.