PAYMENT REVERSAL

THE PROCESS WILL VARY BASED ON FACTORS INCLUDING

THE TYPE OF PAYMENT (CREDIT/DEBIT CARD OR E CHECK) THE PAYMENT DATE(SAME DAY OR IN THE PAST) THE SYSTEM USED TO PROCESS THE PAYMENT(ONLINE OR AGENT)

CREDIT CARDCAN BE REVERSED ANY TIME UNLESS THE CREDIT CARD HAS EXPIRED FROM THE TIMETHE INITIAL PAYMENT WAS MADE. NOTE IF THE CREDIT CARD PAYMENT WAS TAKEN AS A DOWNPAYMENT AND THEN MANUALLY APPLIED TO AN INVOICES YOU WILL NEED TO CONTACT SUPPORT TO DE LINK THE PAYMENT BEFORE PROCEEDING WITH THIS PROCESS

ECHECK THE SAME DAY THE INITIAL PAYMENT WAS PROCESSED NOTE IF THE REVERSAL IS REQUESTED ON A DIFFERENT DAY SUPPORT MUST BE CONTACTED

ONLINE IF THE PAYMENT SHOWS ONLINE AS SCHEDULED THE CUSTOMER CAN ACCESS THEIR ONLINE PAYMENT HISTORY AND CANCEL IT BEFORE IT PROCESSES

NOTE IF THE PAYMENT SHOWS ONLINE AS "COMPLETED" CREATE A BILLING AR CASE ADD DETAILED NOTES FOR THE PAYMENTS ON THE NOTES AND ACITVITIES TAB AND SEND AN EMAIL TO RRC TO PROCESS THE REFUND AT RRC.SAUPSUPPORT@AMERIGAS.COM

ONLINE PAYMENT REVERSAL

ONLINE PAYMENTS NEED TO BE HANDLED BY THE CUSTOMER IF THE PAYMENT HAS NOT YET PROCESSED, AND BY THE AGENT IF IT HAS ALREADY BEEN PROCESSED.

SCHEDULED: THE CUSTOMER CAN ACCESS THEIR ONLINE PAYMENT HISTORY AND CANCEL IT BEFORE IT PROCESSES. COMPLETE: CREATE A BILLING AR CASE ADD DETAILED NOTES FOR THE PAYMENT ON THE NOTES AND ACTIVITIES TAB AND SEND AN EMAIL TO RCC TO PROCESS TH REFUND AT RRC.SAUPSUPPORT@AMERIGAS.COM -- THE RRC TEAM WILL NOT RESOLVE THE CASE THE AGENT WHO STARTED THE CASE ALWAYS IS RESPONSIBLE TO RESOLVE UPON REFUND COMPLETION

SECONDARY CREDIT CHECKS -WHEN A CUSTOMER DOES NOT HAVE CREDIT TERMS ON THEIR ACCOUNT BUT WOULD LIKE TO ESTABLISH TERMS USE THE SECONDARY CREDIT CHECK PROCESS.

**CREDIT RATING>> AVAILABLE TERMS>> CREDIT TERMS DEFINITIONS

1 TO 3 >> A030- STANDARD 30 DAYS >> CUSTOMER HAS 30 DAYS TOPAY THEIR BALANCE AFTER BEING INVOICED

4+>> APIA- PAYMENT IN ADVANCE>> CUTOMER MUST MAKE PAYMENT BEFORE ANY PROPANE OR SERVICES ARE PROVIDED

4+ >> A001- AUTOPAY WITH CREDIT CARD >> CUSTOMER'S CREDIT CARD IS AUTOMATICALLUY CHARGED THE DAY DELIVERYIS MADE ONCE THE INVOICE HITS THEIR ACCOUNT

99>> FRAUD ALERT>> THE CUSTOMER WILL NOT BE OFFERED CREDIT OPTIONS

XX>> ERROR ALERT >> A CREDIT CHECK WITH THE SAME SOCIAL SECURITY NUMBER WAS RAN MORE THAN ONCE FOR THE DAY. DO NOT RUN CREDIT CHECK AGAIN.

AUTOPAY

AUTOPAY, OR AUTOMATIC PAYMENT, USES A SAVED BANK ACCOUNT, CREDIT/DEBIT CARD OR EWALLET ACCOUNT TO AUTOMATICALLY PAY INVOICES WITHOUT HAVING TO LOG IN OR SCHEDULE A PAYMENT.

IF A CUSTOMER CHOOSES TO ENROLL IN AUTOPAY, THEIR BANK ACCOUNT, CREDIT/DEBIT CARD OR EWALLET ACCOUNT WILL BE CHARGED ON THE DAY THEIR INVOICE IS DUE.

WHERE TO SEE IF AN ACCOUNT IS SET UP ON AUTOPAY:

AR COCKPIT IN CVIEW ADDITIONAL DATA TAB AUTOPAY = YES OR NO

AUTOPAY FOR APIA CUSTOMERS

WHEN A CUSTOMER NO LONGER WANTS TO BE A PAY IN ADVANCE ACCOUNT BUT DID NOT PASS OR RFUSED A CREDIT CHECK, YOU CAN OFFER TO SET UP AUTOPAY TO GIVE THE CUSTOMER ONE DAY PAYMENT TERMS FOR A001 TERMS.

THIS PROCESS SHOULD ONLY BE USED FOR APIA CUSTOMERS THAT WILL BE CHANGED TO A001 TERMS AFTER AUTOPAY SET UP AN EMAIL ADDRESS MUST BE ON FILE FOR A CUSTOMER TO BE SET UP ON AUTOPAY NON-APIA CUSTOMERS SHOULD UTILIZE THEIR ONLINE ACCOUNT TO MANAGE THEIR AUTOPAY SETTINGS AND PAYMENT METHODS

AUTOPAY ON AMERIGAS.COM NON-APIA CUSTOMERS SHOULD UTILIZE THEIR ONLINE ACCOUNT TO MANAGE THEIR AUTOPAY SETTINGS AND PAYMENTS METHODS.