Shared note

SME TRACKER

https://docs.google.com/forms/d/e/1FAIpQLSfAZWmaMoghGuBy9slRx96rr9Tvpf6p84klPIMdENTrwxnkGw/viewform?pli=1&pli=1

POS LEGACY ACCOUNT t1cert02 password: wfadmin

https://greendot.prod.letsdowonders.io/greendot

PLAYBOOK https://docs.google.com/spreadsheets/d/1Kx1h1PASL2B0xz4X7qDTUxGLjjKSd_ukfhCTuNIp9Vg/edit?pli=1&gid=235156228#gid=235156228

AUDIT https://docs.google.com/spreadsheets/d/1_cotzUZUOUfVOtO-qWTu-5rUzIYf3JTMkO-oFTih_Gw/edit?gid=740294140#gid=740294140

SME TRACKER https://docs.google.com/spreadsheets/d/1Kl4nhvZji3F0F3JGoqY1ottlJUWD0V_WYEq5TEdeESk/edit?gid=10975925#gid=10975925

NICE https://skt.nicecloudsvc.com/wfm/webstation/my-schedule

Sample restaurant: CHINA HOUSE (R88705) The agent is asking for the oz bottle of Pepsi (which is not in GD). It may be a simple question, but we cannot assume, and if there is no access to legacy, it can prolong the call. We used the LPOS for reference. Instead of advising the agent to confirm it with CA

Depreciated GD remarks

https://docs.google.com/document/d/1GqlNWC6svX3EY0q-T7oewCl34Dty4D7tRYjtR9Djxhs/edit?tab=t.0#heading=h.b4rr91a89ujt

GREENDOT KNOWLEDGE https://docs.google.com/document/d/133qzWE3OWEEqweaLf1FvaxeT2O5yqjz2V87Z3F--uxA/edit?tab=t.0