REMARKS EX.

23NOV23 1. 2A2AHV - 72669714177487 

RM BO TKTG // ** REFUNDS
RM BO TKTG // ** C2A CLK RESP/PSGR REQUESTS CANCEL
RM BO TKTG // ** CXLD FLT VN6855 SGNSIN 
RM BO TKTG // ** FLT IS OPERATED BY PACIFIC AL 
RM BO TKTG // ** CALLED AL FOR WA FOR OAL 
RM BO TKTG // ** CID: 45e873d2-49c5-46f2-a500-e972a8e13b29 
RM BO TKTG // ** ROUTED TO VM DUE TO LONG QUEUE
RM BO TKTG // ** HENCE, SEND EML INSTEAD AT:  
RM BO TKTG // ** refund-reroute.us@vietnamairlines.com
RM BO TKTG // ** ECID: b6b5e2a1-78b8-434c-9675-20d3494e22d6
RM BO TKTG // ** LEAVE RES AS IS | S#171078036
RM BO TKTG // ** QD | NFAT 
RM BO TKTG // ** AYA | MSH0049091 |23NOV


2. 46ATYT - 72596642004488 

RM BO TKTG // **  REFUNDS
RM BO TKTG // **  UPON CHECKING IN PREV NOTES 
RM BO TKTG // **  WAITING FOR AL RESPONSE FOR WA 
RM BO TKTG // **  CHECKED ADDITIONAL NOTES 
RM BO TKTG // **  WA VJ891 CXL NO WA PLCMNT ADDED 
RM BO TKTG // **  HENCE, ADD IT IN WARM, FE & OSI 
RM BO TKTG // **  TRIED TO PROCESS REFUND 
RM BO TKTG // **  ERROR:AUTOMATED REFUND DATA NOT PERMITTED
RM BO TKTG // **  TRIED TO CALL AL FOR OPTIONS 
RM BO TKTG // **  WAS ADVSD TO SEND EML TO AL TO THEM
RM BO TKTG // **  VIJAYA | INDIA 
RM BO TKTG // **  CID: 6ad55f5f-ad5b-49f7-83d4-4b48315d870e 
RM BO TKTG // **  ECID: f2f5048d-d355-4b2f-9c28-a36c511c9f8b 
RM BO TKTG // **  LEAVE RES AS IS | S#171061191 
RM BO TKTG // **  QD | NFAT 
RM BO TKTG // ** AYA | MSH0049091 |23NOV


3. 37YRBH - 72647445754818 

RM BO TKTG // **  REFUNDS
RM BO TKTG // **  C2A CLK RESP/PSGR REQUESTS CANCEL
RM BO TKTG // **  CXLD FLT AS 586 / AS4511 
RM BO TKTG // **  CHECKED HT 29331 
RM BO TKTG // **  WA WITNCF PLCMNT WARM, FE AND OSI 
RM BO TKTG // **  PROCEED WITH REF PROCESS 
RM BO TKTG // **  UPON CHECKING, ALL OF THE TKT IS IN EXCH STATUS 
RM BO TKTG // **  CALLED AL TO CONFIRM THE TKT STATUS OF THE PAX
RM BO TKTG // **  CID: 4a10d59d-c157-45f7-ba96-762d2c5fc5dc
RM BO TKTG // **  JAIME | LZ | BOIZE 
RM BO TKTG // **  NEW TKT NUMBERS OF THE PAX'S 
RM BO TKTG // **  027-2353133857 - NICOLE 
RM BO TKTG // **  027-2353133858 - LISA 
RM BO TKTG // **  027-2353133859 - SADIE 
RM BO TKTG // **  HENCE, PREV DONE BY AL 
RM BO TKTG // **  NO FURTHER ACTION NEEDED
RM BO TKTG // **  QR | S#171077398
RM BO TKTG // ** AYA | MSH0049091 |23NOV

4. 2LG26B - 72569443593654 

RM BO TKTG // ** REFUNDS
RM BO TKTG // ** CHECKED PREV NOTES 
RM BO TKTG // ** AS PER CHECKING, RQSTD RM BO TKTG // ** ACM FROM AL 
RM BO TKTG // ** ACM PROVIDED FROM AL
RM BO TKTG // ** TKT IS ALRDY IN S STATUS 
RM BO TKTG // ** HENCE, LEAVE RES AS IS 
RM BO TKTG // ** NO FURTHER ACTION NEEDED
RM BO TKTG // ** PREV DONE BY AL 
RM BO TKTG // ** QR | S#171062635
RM BO TKTG // ** AYA | MSH0049091 |23NOV



5.  4YA82J - 72655352798032 


RM BO TKTG // ** REFUNDS
RM BO TKTG // ** CHECKED PREV NOTES 
RM BO TKTG // ** STILL WAITING FOR AL RESPONSE FOR WA 
RM BO TKTG // ** CHECKED VNNEXT 
RM BO TKTG // ** STILL NO AL RESPONSE 
RM BO TKTG // ** HENCE, SENT FLW UP EML 
RM BO TKTG // ** ECID: e50f1b72-0c53-4e3d-9883-1da398f58634
RM BO TKTG // ** LEAVE RES AS IS | S#171062967
RM BO TKTG // ** QD | NFAT 
RM BO TKTG // ** AYA | MSH0049091 |23NOV

6. 3B2SC7 - 72684986511084 


RM BO TKTG // **  REFUNDS
RM BO TKTG // **  CHECKED PREV NOTES 
RM BO TKTG // **  CCI TO CXLD FLTS | VOL. REFUND
RM BO TKTG // **  AS PER GCO 80000KRW=62.00USD PE 
RM BO TKTG // **  PROCEED WITH REF PROCESS 
RM BO TKTG // **  TKT079-8023367581 | SAC- 079NZ53U4T6SD | REFAMT395.80
RM BO TKTG // **  TKT079-8023367580 | SAC- 079NZ5D0WALJW | REFAMT395.80
RM BO TKTG // **  TTLREFAMT 791.60 | SENT RFND EML 
RM BO TKTG // **  QR | NFAT | S#171063985
RM BO TKTG // ** AYA | MSH0049091 |23NOV

7. 3FUD4Q -  72599612795276

RM BO TKTG // ** REFUNDS
RM BO TKTG // ** C2A CLK RESP/PSGR REQUESTS CANCEL
RM BO TKTG // ** CXLD FLT ACAMEX AM305 
RM BO TKTG // ** CHECKED HT 29331 NO POL ADDED FOR OA
RM BO TKTG // ** CALLED AL FOR WA TO USE
RM BO TKTG // ** CANNOT PROVIDE WA 
RM BO TKTG // ** HENCE, SENT EMAIL AT: etrefunds.delta@delta.com 
RM BO TKTG // ** ECID: 8c5ffb0a-2731-4f1a-855d-b929a22b7a1c
RM BO TKTG // ** LEAVE RES AS IS | S#171065236 
RM BO TKTG // ** QD | NFAT 
RM BO TKTG // ** AYA | MSH0049091 |23NOV

8. 2XW235 - 72684159890067 

RM BO TKTG // ** REFUNDS
RM BO TKTG // ** C2A CLK RESP/PSGR REQUESTS CANCEL
RM BO TKTG // ** CXLD FLT X13496 JBQCTG
RM BO TKTG // ** CHECKED HT 29331 
RM BO TKTG // ** AS PER POL SEND EML FIRST TO:service@hahnair.com
RM BO TKTG // ** IF THE PAX IS ELIG. FOR REFUND 
RM BO TKTG // ** ECID: 8c067c26-885c-4e82-b17f-1fdf6b79486c
RM BO TKTG // ** LEAVE RES AS IS | S#171065805
RM BO TKTG // ** QD | NFAT 
RM BO TKTG // ** AYA | MSH0049091 |23NOV


9. 4KOYLI - 72531907953606

RM BO TKTG // ** REFUNDS
RM BO TKTG // ** C2A CLK RESP/PSGR REQUESTS CANCEL
RM BO TKTG // ** CHECKED HT 29331 FOR AC POL 
RM BO TKTG // ** CALLED AL FOR PARTIAL REF COMPUTATION 
RM BO TKTG // ** UPON CHECKING, THERE WAS A RE-PRO OF 1 
RM BO TKTG // ** PAX ISN'T ELIGIBLE FOR REFUND 
RM BO TKTG // ** AURORA | TORONTO 
RM BO TKTG // ** CID: 17e12b6e-a6aa-4ec0-9779-9e78520e3792
RM BO TKTG // ** CALLED PAX TO PROVIDE OPTIONS 
RM BO TKTG // ** ROUTED TO VM | SENT REFUND APOLOGY EML INSTEAD 
RM BO TKTG // ** ECID: 3cdcf154-dcb4-4bc1-b040-bf3f499fa88a 
RM BO TKTG // ** LEAVE RES AS IS | S#171070736 
RM BO TKTG // ** QR | NFAT 
RM BO TKTG // ** AYA | MSH0049091 |23NOV

10. 39RW7G - 72661016555001

RM BO TKTG // ** REFUNDS
RM BO TKTG // ** CXLD FLT ME1262
RM BO TKTG // ** NO POL ADDED IN RUNWAY 
RM BO TKTG // ** CALLED AL FOR WA | OUTSIDE CALLING HOURS 
RM BO TKTG // ** SEND EML INSTEAD AT:  callcenter@mea.com.lb
RM BO TKTG // ** ECID: 23fd00eb-9b0e-4085-a5cf-546ae29605cf
RM BO TKTG // ** LEAVE RES AS IS | S#171072803
RM BO TKTG // ** QD | NFAT 
RM BO TKTG // ** AYA | MSH0049091 |23NOV

11. 3XLCLD - 72664039292005

RM BO TKTG // ** REFUNDS
RM BO TKTG // ** CXLD FLTS GF 973 
RM BO TKTG // ** NO POL IN RUNWAY 
RM BO TKTG // ** CALLED AL FOR WA 1 888 3594853
RM BO TKTG // ** BAHRAIN | AMIRA 
RM BO TKTG // ** CID: 5b18d926-8922-4b49-bff0-b43e5280c8df 
RM BO TKTG // ** CANNOT PROVIDE WA SENT EML INSTEAD AT: 
RM BO TKTG // ** help.desk@gulfair.com
RM BO TKTG // ** ECID: dd79f756-7f87-4d4d-a4e6-4d40ea32c6f0
RM BO TKTG // ** LEAVE RES AS IS | S#171074248
RM BO TKTG // ** QD | NFAT 
RM BO TKTG // ** AYA | MSH0049091 |23NOV

12. 2PCQHU - 72658621183630


RM BO TKTG // ** REFUNDS
RM BO TKTG // ** C2A CLK RESP/PSGR REQUESTS CANCEL
RM BO TKTG // ** KE 424 GUMICN 
RM BO TKTG // ** CALLED AL FOR WA TO USE 
RM BO TKTG // ** CID: a8e5881c-3cb6-48a0-acf9-84e3dbfc465f
RM BO TKTG // ** CERES | MALAYSIA 
RM BO TKTG // ** CANNOT PROVIDE WA ADVSD TO SEND EML
RM BO TKTG // ** AT: salessupport.us@koreanair.com
RM BO TKTG // ** ECID: 3adc173c-ec0f-41b2-8c5b-31d730345eb4
RM BO TKTG // ** LEAVE RES AS IS | S#171075656
RM BO TKTG // **QD | NFAT 
RM BO TKTG // ** AYA | MSH0049091 |23NOV

13. 4UJPYK - 72700081987867


RM BO TKTG // **  REFUNDS
RM BO TKTG // **  C2A CLK RESP/PSGR REQUESTS CANCEL
RM BO TKTG // **  CXLD FLT H11111 JTRATH
RM BO TKTG // **  CHECKED HT 29331
RM BO TKTG // **  AS PER POL, NEED TO SEND AN EML AT: 
RM BO TKTG // **  service@hahnair.com AS THEY WILL NEED TO 
RM BO TKTG // **  CHECK IF THE PAX IS ELIG. FOR REFUND
RM BO TKTG // **  ECID:  a5741f4d-0305-4398-8a99-bb34d532162d
RM BO TKTG // **  LEAVE RES AS IS | S#171078730
RM BO TKTG // **  QD | NFAT 
RM BO TKTG // ** AYA | MSH0049091 |23NOV


14. 2XW235 - 72684159890067


RM BO TKTG // ** REFUNDS
RM BO TKTG // ** CHECKED PREV NOTES 
RM BO TKTG // ** WAITING FOR AL RESPONSE FOR WA 
RM BO TKTG // ** AL RESPONDED WITH WA AND PLCMNT
RM BO TKTG // ** WA ZD545344 | ENDO BOX 
RM BO TKTG // ** PROCEED WITH REF PROCESS 
RM BO TKTG // ** TKT169-8023982665 | SAC- 169NZ58FIX2RT | REFAMT450.40
RM BO TKTG // ** TKT169-8023982664 | SAC- 169NZ58FIX2RS | REFAMT450.40
RM BO TKTG // ** TTLREFAMT 900.80 | SENT RFND EML 
RM BO TKTG // ** QR | NFAT | S#171080676 
RM BO TKTG // ** AYA | MSH0049091 |23NOV

********************************************************

4. 4EC3DH - 72625466902409 - ORBITZ

RM BO TKTG // ** REFUNDS
RM BO TKTG // ** C2A CLK RESP/PSGR REQUESTS CANCEL
RM BO TKTG // ** CXLD FLTS DL 439 / DL 2412 
RM BO TKTG // ** IVER | NO AGENT SINE | ALBANIA 
RM BO TKTG // **CID: 1b394e3f-5a39-4231-9f31-e7a3a3818355
RM BO TKTG // ** ITA FARE/SKCH WW 2022/2023 RESTRICTIONS & ENDORSEMENT BOX
RM BO TKTG // ** AL ADDED ADDTNL DCMNTN AS WELL IN LINE 29-30  
RM BO TKTG // ** PROCEED WITH REF PROCESS | FOP CHECK 
RM BO TKTG // ** TKT055-8013571412-13 | SAC- 055NYSLMKA4IC 
RM BO TKTG // ** TKT055-8013571414-15 | SAC- 055NYSLMKA4IE 
RM BO TKTG // ** TKT055-8013571416-17 | SAC- 055NYSLMKA4IG 
RM BO TKTG // ** TKT055-8013571418-19 | SAC- 055NYSLMKA4II 
RM BO TKTG // ** TKT055-8013571410-11 | SAC- 055NYSLMKA4IA  
RM BO TKTG // ** PROCESSED REF IN VOYAGER 
RM BO TKTG // ** SENT EML TO PAX WITH THE AMOUNT SHOWS IN VOYA 
RM BO TKTG // ** TTLREFAMT 4989.60 | SENT RFND EML 
RM BO TKTG // ** QR | NFAT | S#170973056 
RM BO TKTG // ** AYA | MSH0049091 | 22NOV23



3. 2YU8XV - 72633041367657

RM BO TKTG // **  REFUNDS
RM BO TKTG // **  C2A CLK RESP/PSGR REQUESTS CANCEL
RM BO TKTG // **  CXLD FLT CXMATL DL 1873 ATLDAL DL 1666
RM BO TKTG // **  CHECKED HT 29331 FOR WA 
RM BO TKTG // **  WA DL REFUNDED PER UNACCEPTABLE SCHEDULE CHANGE/27APR24
RM BO TKTG // **  PLCMNT OSI FIELD
RM BO TKTG // **  PROCEED IN REF PROCESS
RM BO TKTG // **  TKT006-8015014392 | SAC-0060290183239 | REFAMT922.57
RM BO TKTG // **  TKT006-8015014391 | SAC-0060290094506 | REFAMT922.57
RM BO TKTG // **  TTLREFAMT1,845.14 | SENT RFND EML 
RM BO TKTG // **  QR | NFAT | S#170967241
RM BO TKTG // ** AYA | MSH0049091 | 22NOV23


2. 4YA82J - 72655352798032 

RM BO TKTG // ** REFUNDS
RM BO TKTG // ** C2A CLK RESP/PSGR REQUESTS CANCEL
RM BO TKTG // ** CXLD FLT JFKTLV VS 3954
RM BO TKTG // ** FLT IS OPERATED BY DL 
RM BO TKTG // ** CALLED AL TO ASK IF PAX IS STILL ELIG. FOR REFUND 
RM BO TKTG // ** CID: c946af57-44ed-4536-a60a-7fc63b6e897f 
RM BO TKTG // ** UPON CHECKING, PAX IS ELIG. FOR REFUND 
RM BO TKTG // ** HOWEVER, THE WA IS PROVIDED BY DL 
RM BO TKTG // ** AGENT PROVIDED PN TO CALL FOR WA REQUEST 
RM BO TKTG // ** 1-866-325-7723 
RM BO TKTG // ** FATAI | NO AGENT SINE | SWANSEA
RM BO TKTG // ** TRIED TO CALL THE AL BUT WAS KEPT ON DISCONNECTED 
RM BO TKTG // ** SENT EMAIL INSTEAD AT: Sales.support@fly.virgin.com
RM BO TKTG // ** ECID: e091fcc8-12fb-46e2-9a0e-7700ba59073f 
RM BO TKTG // ** LEAVE RES AS IS | S#170964679
RM BO TKTG // ** QD | NFAT 
RM BO TKTG // ** AYA | MSH0049091 | 22NOV23

22NOV 1. 3RH9BC - 72549219147425 

RM BO TKTG // ** REFUNDS 
RM BO TKTG // ** AS PER CHECKING IN PREV NOTES
RM BO TKTG // ** WAITING FOR AL RESPONSE FOR WA 
RM BO TKTG // ** CHECKED EMAIL AGAIN, STILL NO AL RESPONSE 
RM BO TKTG // ** SENT  FOLLOW UP EMAIL TO AL
RM BO TKTG // ** ECID: 06909b0c-d1f2-46bf-84d8-90a382f87766
RM BO TKTG // ** LEAVE RES AS IS 
RM BO TKTG // ** QD | NFAT | S#170959922
RM BO TKTG // ** AYA | MSH0049091 | 22NOV23



5. 2YGDCR - 72684202966223

RM BO TKTG // ** REFUNDS
RM BO TKTG // ** AS PER CHECKING IN PREV NOTES 
RM BO TKTG // ** PAX'S TKT WAS ALRDY TAGGED AS EXCHNGD 
RM BO TKTG // ** CHECKED TKT IS ALREADY IN EXCHANGED 
RM BO TKTG // ** AND IN AL CONTROL 
RM BO TKTG // ** CHECKED HT 40514 AND SENT EML TO PAX
RM BO TKTG // ** TO CTC AL DIRECTLY 
RM BO TKTG // ** ECID: 1b0e4579-ad98-4272-b881-04b71f01314d 
RM BO TKTG // ** LEAVE RES AS IS | S#170975972 
RM BO TKTG // ** QR | NFAT 
RM BO TKTG // ** AYA | MSH0049091 | 22NOV23


6. 3RH9BC  - 72549219147425 

RM BO TKTG // ** REFUNDS
RM BO TKTG // ** AS PER CHECKING IN PREV NOTES
RM BO TKTG // ** WAITING FOR AL RESPONSE FOR WA
RM BO TKTG // ** CHECKED EML IN VNEXT 
RM BO TKTG // ** AL RESPONDED WITH WA TO USE
RM BO TKTG // ** WA SKCHGAZ807CN 
RM BO TKTG // ** NO PLCMNT ADDED THEREFORE, ADD IT IN FE,WARM
RM BO TKTG // ** PROCEED WITH REF PROCESS
RM BO TKTG // ** TKT044-7930770708 | SAC-C0441FTIBBHBMN 
RM BO TKTG // ** REFAMT 968.42 | SENT RFND EML 
RM BO TKTG // ** QR | NFAT | S#170974140
RM BO TKTG // ** AYA | MSH0049091 | 22NOV23


7. 4JJEFB - 72543512275038

RM BO TKTG // ** REFUNDS
RM BO TKTG // ** C2A CLK RESP/PSGR REQUESTS CANCEL
RM BO TKTG // ** CHECKED PREV NOTES
RM BO TKTG // ** AS PER CHECKING IN PREV NOTES 
RM BO TKTG // ** PAX ALRDY COORDINATED WITH AL 
RM BO TKTG // ** TKT IS ALRDY EXCHANGED AND IN AL CONTROL 
RM BO TKTG // ** NEW TKT NUMBERS PROVIDED AS WELL 
RM BO TKTG // ** HENCE, NO FURTHER ACTION NEEDED 
RM BO TKTG // ** LEAVE RES AS IS | S#170995772 
RM BO TKTG // ** QR | NFAT 
RM BO TKTG // ** AYA | MSH0049091 | 22NOV23


8. 3SDQSP- 72677070861871


RM BO TKTG // **  REFUNDS 
RM BO TKTG // **  C2A CLK RESP/PSGR REQUESTS CANCEL
RM BO TKTG // **  CXLD FLT MF 8652 HKGFOC 
RM BO TKTG // **  CHECKED HT NO POL ADDED 
RM BO TKTG // **  TRIED TO CALL AL | OFF CALLING HOURS 
RM BO TKTG // **  SENT EML INSTEAD AT:LAX@xiamenair.com 
RM BO TKTG // **  ECID: 0b6000b8-44ce-4963-b7d8-bdd86dea58be 
RM BO TKTG // **  LEAVE RES AS IS | S#170978979 
RM BO TKTG // **  QD | NFAT 
RM BO TKTG // ** AYA | MSH0049091 | 22NOV23

9. 4IM59U - 72523531441206

RM BO TKTG // ** REFUNDS 
RM BO TKTG // ** C2A CLK RESP/PSGR REQUESTS CANCEL 
RM BO TKTG // ** UPON CHECKING IN PREV NOTES 
RM BO TKTG // ** STILL NO RESPONSE FROM AL 
RM BO TKTG // ** CHECKED VNEXT THERE WAS AN AL RESPONSE 
RM BO TKTG // ** THERE WAS AN ATTACHMENT BUT 
RM BO TKTG // ** IT CANNOT BE SEEN 
RM BO TKTG // ** TRIED TO USE OTHER BROWSER TO OPEN 
RM BO TKTG // ** STILL, THE IMAGE CANNOT BE SEEN 
RM BO TKTG // ** AS IT IS PIXELATED THEREFORE, 
RM BO TKTG // ** SENT REPLY TO AL IF THEY CAN PROVIDE WA 
RM BO TKTG // ** WITHOUT ADDING AN ATTACHMENT 
RM BO TKTG // ** ECID: 1b62d995-431b-4fbf-a180-8a9dd70f8607 
RM BO TKTG // ** LEAVE RES AS IS | S#170999181
RM BO TKTG // ** QD | NFAT
RM BO TKTG // ** AYA | MSH0049091 | 22NOV23



10. 4QQS34 - 72654385464613 


RM BO TKTG // ** REFUNDS
RM BO TKTG // ** C2A CLK RESP/PSGR REQUESTS CANCEL
RM BO TKTG // ** CXLD FLTS ORD-TLV 
RM BO TKTG // ** GEORGIA | MILTAH 
RM BO TKTG // ** CID: f9f6b62f-39d1-4091-838e-dee58ce35bc7
RM BO TKTG // ** ADVSD TO SEND EML INSTEAD CAUSE CANNOT PROVIDE WA
RM BO TKTG // ** AT:  NYCTERJ@RJ.COM 
RM BO TKTG // ** ECID: 15aa8d84-af10-46be-be8a-139d718802f8 
RM BO TKTG // ** LEAVE RES AS IS | S#170995190 
RM BO TKTG // ** QD | NFAT 
RM BO TKTG // ** AYA | MSH0049091 | 22NOV23




11. 2QJ3T8 - 72658803655860 


RM BO TKTG // ** REFUNDS 
RM BO TKTG // ** C2A CLK RESP/PSGR REQUESTS CANCEL
RM BO TKTG // ** CXLD FLTS AC1811 / AC840 / AC9255 
RM BO TKTG // ** CHECKED HT 29331 
RM BO TKTG // ** WA SKCHG AC1811/22JAN24 CNXOAL
RM BO TKTG // ** PLCMNT WAIVER CODE BOX 
RM BO TKTG // ** PROCEED WITH REF PROCESS 
RM BO TKTG // ** TKT220-8019552984 | SAC- 220NYTHSC19LK
RM BO TKTG // ** REFAMT 997.20 | SENT RFND EML 
RM BO TKTG // ** QR | NFAT | S#170982489 
RM BO TKTG // ** AYA | MSH0049091 | 22NOV23

12. 2ZIRCY


RM BO TKTG // ** REFUNDS
RM BO TKTG // ** C2A CLK RESP/PSGR REQUESTS CANCEL
RM BO TKTG // ** CXLD FLTS IB 4822 LHRLAX 
RM BO TKTG // ** CHECKED VNEXT
RM BO TKTG // ** THERE WAS A REPLY FROM AL WITH WA TO BE USED 
RM BO TKTG // ** WA IB4822 PLCMNT WAIVER CODE BOX 
RM BO TKTG // ** PROCEED WITH REF PROCESS 
RM BO TKTG // ** TKT075-8024032116|SAC-07512195276895|REFAMT867.60 
RM BO TKTG // ** TKT075-8024032115|SAC-07512192917644|REFAMT867.60 
RM BO TKTG // ** TTLREFAMT1735.20 | SENT RFND EML 
RM BO TKTG // ** QR | NFAT | S#170996517
RM BO TKTG // ** AYA | MSH0049091 | 22NOV23

13. 4IM59U - 72523531441206


RM BO TKTG // **  REFUNDS
RM BO TKTG // **  C2A CLK RESP/PSGR REQUESTS CANCEL
RM BO TKTG // **  UPON CHECKING IN PREV NOTES 
RM BO TKTG // **   STILL NO RESPONSE FROM AL 
RM BO TKTG // **   CHECKED VNEXT THERE WAS AN AL RESPONSE 
RM BO TKTG // **   THERE WAS AN ATTACHMENT BUT IT CANNOT BE SEEN
RM BO TKTG // **   TRIED TO USE OTHER BROWSER TO OPEN 
RM BO TKTG // **   STILL, THE IMAGE CANNOT BE SEEN AS IT IS PIXELATED 
RM BO TKTG // **   THEREFORE, SENT REPLY TO AL IF THEY CAN PROVIDE WA 
RM BO TKTG // **   WITHOUT ADDING AN ATTACHMENT 
RM BO TKTG // **   ECID: 1b62d995-431b-4fbf-a180-8a9dd70f8607
RM BO TKTG // **   LEAVE RES AS IS | S#170999181 
RM BO TKTG // **   QD | NFAT 
RM BO TKTG // ** AYA | MSH0049091 | 22NOV23


14. 3UVJ7J - 72636903191899


RM BO TKTG // **  REFUNDS
RM BO TKTG // **  CHECKED PREV NOTES
RM BO TKTG // **  UPON CHECKING, REFUND IS ALREADY PROCESEED
RM BO TKTG // **  THEREFORE, NO FURTHER ACTION NEEDED
RM BO TKTG // **  LEAVE RES AS IS | 
RM BO TKTG // **  PREV DONE BY CAT | S#171000257 
RM BO TKTG // **  QR | NFAT 
RM BO TKTG // ** AYA | MSH0049091 | 22NOV23

15. 3UKFR5 - 72696602336288 

RM BO TKTG // ** REFUNDS
RM BO TKTG // ** CHECKED PREV NOTES 
RM BO TKTG // ** AS PER CHECKING, NO WA NEEDED 
RM BO TKTG // ** PAX IS ELIG. FOR REFUND 
RM BO TKTG // ** HENCE, PROCEED WITH REF PROCESS
RM BO TKTG // ** ANY LIABILITY WILL BE TAGGED TO GCO
RM BO TKTG // ** TKT057-8026726003-04 | SAC- 057NYSZEXC6SZ
RM BO TKTG // ** REFAMT 3425.80 | SENT RFND EML 
RM BO TKTG // ** QR | NFAT | S#171002777 
RM BO TKTG // ** AYA | MSH0049091 | 22NOV23

16. 3SDQSP - 72677070861871

RM BO TKTG // ** REFUNDS 
RM BO TKTG // ** AS PER CHECKING IN PREV NOTES 
RM BO TKTG // ** WAITING FOR AL RESPONSE 
RM BO TKTG // ** FOR WA AND PLCMNT 
RM BO TKTG // ** CHECKED FOR AL RESPONSE 
RM BO TKTG // ** WA LAXHB2311069 PLCMNT WAIVER CODE BOX 
RM BO TKTG // ** PROCEED WITH REF PROCESS 
RM BO TKTG // ** TKT731-8022503190 | SAC- 7313112053134 | REFAMT104.20
RM BO TKTG // ** TKT731-8022503191 | SAC- 7313112053304 | REFAMT104.20
RM BO TKTG // ** TTLREFAMT 208.40 | SENT RFND EML 
RM BO TKTG // ** QR | NFAT 
RM BO TKTG // ** AYA | MSH0049091 | 22NOV23

17. 3NX68L - 72676472583662 

RM BO TKTG // ** REFUNDS
RM BO TKTG // ** C2A CLK RESP/PSGR REQUESTS CANCEL
RM BO TKTG // ** CXLD FLTS VS 194 / VS 193 
RM BO TKTG // ** WA OSI VS REFUND DUE TO VS SCHED CHG
RM BO TKTG // ** PLCMNT OSI FIELD 
RM BO TKTG // ** TKT932-8022485938 | SAC-9320127123922
RM BO TKTG // ** REFAMT 686.20 | SENT RFND EML 
RM BO TKTG // ** QR | NFAT | S#171004549 
RM BO TKTG // ** AYA | MSH0049091 | 22NOV23



4. 4EC3DH - 72625466902409 - ORBITZ

RM BO TKTG // ** REFUNDS
RM BO TKTG // ** C2A CLK RESP/PSGR REQUESTS CANCEL
RM BO TKTG // ** CXLD FLTS DL 439 / DL 2412 
RM BO TKTG // ** IVER | NO AGENT SINE | ALBANIA 
RM BO TKTG // **CID: 1b394e3f-5a39-4231-9f31-e7a3a3818355
RM BO TKTG // ** ITA FARE/SKCH WW 2022/2023 RESTRICTIONS & ENDORSEMENT BOX 
RM BO TKTG // ** PROCEED WITH REF PROCESS | FOP CHECK 
RM BO TKTG // ** TKT055-8013571412-13 | SAC- 055NYSLMKA4IC 
RM BO TKTG // ** TKT055-8013571414-15 | SAC- 055NYSLMKA4IE 
RM BO TKTG // ** TKT055-8013571416-17 | SAC- 055NYSLMKA4IG 
RM BO TKTG // ** TKT055-8013571418-19 | SAC- 055NYSLMKA4II 
RM BO TKTG // ** TKT055-8013571410-11 | SAC- 055NYSLMKA4IA  
RM BO TKTG // ** PROCESSED REF IN VOYAGER 
RM BO TKTG // ** SENT EML TO PAX WITH THE AMOUNT SHOWS IN VOYA 
RM BO TKTG // ** TTLREFAMT 4989.60 | SENT RFND EML 
RM BO TKTG // ** QR | NFAT | S#170973056 
RM BO TKTG // ** AYA | MSH0049091 | 22NOV23



3. 2YU8XV - 72633041367657

RM BO TKTG // **  REFUNDS
RM BO TKTG // **  C2A CLK RESP/PSGR REQUESTS CANCEL
RM BO TKTG // **  CXLD FLT CXMATL DL 1873 ATLDAL DL 1666
RM BO TKTG // **  CHECKED HT 29331 FOR WA 
RM BO TKTG // **  WA DL REFUNDED PER UNACCEPTABLE SCHEDULE CHANGE/27APR24
RM BO TKTG // **  PLCMNT OSI FIELD
RM BO TKTG // **  PROCEED IN REF PROCESS
RM BO TKTG // **  TKT006-8015014392 | SAC-0060290183239 | REFAMT922.57
RM BO TKTG // **  TKT006-8015014391 | SAC-0060290094506 | REFAMT922.57
RM BO TKTG // **  TTLREFAMT1,845.14 | SENT RFND EML 
RM BO TKTG // **  QR | NFAT | S#170967241
RM BO TKTG // ** AYA | MSH0049091 | 22NOV23


2. 4YA82J - 72655352798032 

RM BO TKTG // ** REFUNDS
RM BO TKTG // ** C2A CLK RESP/PSGR REQUESTS CANCEL
RM BO TKTG // ** CXLD FLT JFKTLV VS 3954
RM BO TKTG // ** FLT IS OPERATED BY DL 
RM BO TKTG // ** CALLED AL TO ASK IF PAX IS STILL ELIG. FOR REFUND 
RM BO TKTG // ** CID: c946af57-44ed-4536-a60a-7fc63b6e897f 
RM BO TKTG // ** UPON CHECKING, PAX IS ELIG. FOR REFUND 
RM BO TKTG // ** HOWEVER, THE WA IS PROVIDED BY DL 
RM BO TKTG // ** AGENT PROVIDED PN TO CALL FOR WA REQUEST 
RM BO TKTG // ** 1-866-325-7723 
RM BO TKTG // ** FATAI | NO AGENT SINE | SWANSEA
RM BO TKTG // ** TRIED TO CALL THE AL BUT WAS KEPT ON DISCONNECTED 
RM BO TKTG // ** SENT EMAIL INSTEAD AT: Sales.support@fly.virgin.com
RM BO TKTG // ** ECID: e091fcc8-12fb-46e2-9a0e-7700ba59073f 
RM BO TKTG // ** LEAVE RES AS IS | S#170964679
RM BO TKTG // ** QD | NFAT 
RM BO TKTG // ** AYA | MSH0049091 | 22NOV23

22NOV 1. 3RH9BC - 72549219147425 

RM BO TKTG // ** REFUNDS 
RM BO TKTG // ** AS PER CHECKING IN PREV NOTES
RM BO TKTG // ** WAITING FOR AL RESPONSE FOR WA 
RM BO TKTG // ** CHECKED EMAIL AGAIN, STILL NO AL RESPONSE 
RM BO TKTG // ** SENT  FOLLOW UP EMAIL TO AL
RM BO TKTG // ** ECID: 06909b0c-d1f2-46bf-84d8-90a382f87766
RM BO TKTG // ** LEAVE RES AS IS 
RM BO TKTG // ** QD | NFAT | S#170959922
RM BO TKTG // ** AYA | MSH0049091 | 22NOV23


*********************************************************
21. 23C5TR


RM BO TKTG // ** REFUNDS 
RM BO TKTG // ** C2A CLK RESP/PSGR REQUESTS CANCEL
RM BO TKTG // ** CXLD FLT UA 1905 AUSSFO 
RM BO TKTG // ** CHECKED HT 29331 
RM BO TKTG // ** WA OSI UASKEDCHG 
RM BO TKTG // ** PROCEED WITH REF PROCESS 
RM BO TKTG // ** TKT016-8016756878 | SAC- 790UA42462044 | REFAMT337.81 
RM BO TKTG // ** TKT016-8016756879 | SAC- 790UA42463116 | REFAMT337.81
RM BO TKTG // ** TTLREFAMT 675.62 | SENT RFND EML 
RM BO TKTG // **QR | NFAT | S#170905762 
RM BO TKTG // ** AYA | MSH0049091 | 21NOV23


20. 287LYA

RM BO TKTG // **  REFUNDS 
RM BO TKTG // **  CXLD FLT AF 962 CDGTLV
RM BO TKTG // **  AS PER CHECKING IN PREV NOTES
RM BO TKTG // **  NO WAIVER REQUIRED AS PER HT 29331
RM BO TKTG // **  PROVIDED TTLREFAMT 2170.73USD
RM BO TKTG // **  HENCE, PROCEED WITH REF PROCESS
RM BO TKTG // **  ANY LIABILITY WILL BE TAGGED TO PREV AGENT
RM BO TKTG // **  TKT057-8014399013-14 | SAC- 057NYG80JTGYT
RM BO TKTG // **  REFAMT 2170.37 | SENT REFND EML 
RM BO TKTG // **  QR | NFAT | S#170904822
RM BO TKTG // ** AYA | MSH0049091 | 21NOV23


19. 3RH9BC

RM BO TKTG // ** REFUNDS
RM BO TKTG // ** CXLD FLTS TLVFCO AX 815/807 
RM BO TKTG // ** AS PER CHECKING IN PREV NOTES 
RM BO TKTG // ** WAITING FOR AL RESPONSE FOR WA TO USE 
RM BO TKTG // ** AS PER AL RESPONSE, FLTS SHOULD BE DELETED FIRST 
RM BO TKTG // ** THEN REQ REFUND WAIVER AT:
SalesSupport@aerolineas.com.ar. 
RM BO TKTG // ** HENCE, WILL DELETE THE ITIN AND SEND EML
RM BO TKTG // ** ECID: d9a7c1b5-094e-4167-8dc0-84b5f032e5b7
RM BO TKTG // ** QD | NFAT | S#170903950 
RM BO TKTG // ** AYA | MSH0049091 | 21NOV23


18. 4DDDJI

RM BO TKTG // ** REFUNDS
RM BO TKTG // ** C2A CLK RESP/PSGR REQUESTS CANCEL
RM BO TKTG // ** CXLD FLT SV 042 LAXJED 
RM BO TKTG // ** UPON CHECKING IN VNEXT 
RM BO TKTG // ** THERE WAS A REPLY FROM AL WITH WA AND PLCMNT
RM BO TKTG // ** RFSCSV641/04DEC/JEDBEY
RM BO TKTG // ** PROCEED WITH REF PROCESS 
RM BO TKTG // ** TKT065-8010916683 | SAC- 065NYFGG7ALOR 
RM BO TKTG // ** REFAMT 457.56 | SENT RFND EML 
RM BO TKTG // ** QR | NFAT | S#170903129
RM BO TKTG // ** AYA | MSH0049091 | 21NOV23


17. 3UAO85

RM BO TKTG // ** REFUNDS
RM BO TKTG // ** C2A CLK RESP/PSGR REQUESTS CANCEL
RM BO TKTG // ** CHECKED THE HT 41232 
RM BO TKTG // ** ISSUANCE DATE IS BEYOND THE POLICY 
RM BO TKTG // ** CALLED AL IF WE CAN STILL PROCEED WITH REF
RM BO TKTG // ** UPON CHECKING, WE CAN STILL REQ REFUND 
RM BO TKTG // ** WA INVOL REFUND PLCMNT ENDORSEMENT
RM BO TKTG // ** AGENT WILL ADD IT IN SSR FOR ADDNTL DOCUMNTN
RM BO TKTG // ** CHARLES CP | DELHI, INDIA 
RM BO TKTG // ** CID: 741ebcc4-92eb-4692-b8e3-0505afd5e6f8 
RM BO TKTG // ** PROCEED WITH REF PROCESS 
RM BO TKTG // ** TKT 125-8026715614-15 | SAC- 125NYFL1UFXLQ | REFAMT850.72
RM BO TKTG // ** TKT 125-8026715612-13 | SAC- 125NYFL1UFXLO | REFAMT850.72
RM BO TKTG // ** TTLREFAMT 1701.44 | SENT REFND EML 
RM BO TKTG // ** QR | NFAT | S#170899363 
RM BO TKTG // ** AYA | MSH0049091 | 21NOV23



16. 3KSCW5

RM BO TKTG // ** REFUNDS
RM BO TKTG // ** AS PER CHECKING IN PREV NOTES 
RM BO TKTG // ** PAX RQSTD TO CXL THE RES DUE TO 
RM BO TKTG // ** MEDICAL REASONS 
RM BO TKTG // ** CHECKED HT 16901
RM BO TKTG // ** SENT EML TO PAX 
RM BO TKTG // ** REGARDING THE DOCUMNTS NEEDED BY THE AL 
RM BO TKTG // ** ECID: 3e02d58c-58ab-4bac-8151-8b1d8753bd40
RM BO TKTG // ** LEAVE RES AS IS 
RM BO TKTG // ** WRONG QUEUE GOT IT IN REFUNDS-FULL
RM BO TKTG // ** IT SHOULD BE REFUNDS-ECR
RM BO TKTG // ** QD | NFAT | S#170895777 
RM BO TKTG // ** AYA | MSH0049091 | 21NOV23




15. 4JRJWV

RM BO TKTG // ** TICKET REJECT
RM BO TKTG // ** FLTS IS IN UC STATUS
RM BO TKTG // ** NO RMRKS ADDED  
RM BO TKTG // ** TRIED TO RE-SELL-IN THE FLTS | NO AVAIL 
RM BO TKTG // ** MOVED TO THE NEXT COS 
RM BO TKTG // ** CHECKED VOYA FOR ADDITIONAL INFO 
RM BO TKTG // ** UPON CHCKING, CCI TO CXL THE FLTS 
RM BO TKTG // ** PENDING PAYMENT WILL FALL OFF WITHIN 
RM BO TKTG // ** 3 TO 5 BUSINESS DAYS AS PER ADVSD 
RM BO TKTG // ** HENCE, NO FURTHER ACTION NEEDED
RM BO TKTG // ** QR | NFAT  | S#170884950 
RM BO TKTG // ** AYA | MSH0049091 | 21NOV23



14. 4F66FE 

RM BO TKTG // ** TICKET REJECT
RM BO TKTG // ** NO ACTIVE ITIN 
RM BO TKTG // ** AS PER CHECKING IN LATEST NOTES
RM BO TKTG // ** THERE WAS A DISCREPANCY FOR INF TKT
RM BO TKTG // ** THEREFORE, PAX DECIDED TO CXL THIS TKT 
RM BO TKTG // ** AND THEY WILL REBOOK ONLINE
RM BO TKTG // ** PREV AGENT VOIDED THE TKT 
RM BO TKTG // ** HENCE, NO FURTHER ACTION NEEDED
RM BO TKTG // ** QR | S#170879454
RM BO TKTG // ** AYA | MSH0049091 | 21NOV23


13. 3EVVU2


RM BO TKTG // ** REFUNDS 
RM BO TKTG // ** CHECKED PREV NOTES 
RM BO TKTG // ** AS CHECKED, PREV AGENT REACHED OUT AL 
RM BO TKTG // ** FOR BASE FARE USED AND TAX USED TO PROCEED 
RM BO TKTG // ** WITH PARTIAL REF
RM BO TKTG // ** CHECKED AL RESPONSE STILL NO AL RESPONSE
RM BO TKTG // ** HENCE, LEAVE RES AS IS 
RM BO TKTG // ** RECEIVED SAME DAY 
RM BO TKTG // ** QD | NFAT | S#170878765 
RM BO TKTG // ** AYA | MSH0049091 | 21NOV23


12. 3TXHGX


RM BO TKTG // ** REFUNDS
RM BO TKTG // ** CXLD FLTS JU 877 CAI BEG 
RM BO TKTG // ** UPON CHECKING IN PREV NOTES 
RM BO TKTG // ** WAITING FOR AL RESPONSE FOR WA 
RM BO TKTG // ** CHECKED AL RESPONSE 
RM BO TKTG // ** WA JUWVR 
RM BO TKTG // ** PLCMNT ARC waiver box
RM BO TKTG // ** ADDNTL NOTE ADDED THAT YR IS NON-REF FOR VOL.
RM BO TKTG // ** REFUND PERMITTED FOR ASC ONLY 
RM BO TKTG // ** PROCEED WITN REF PROCESS
RM BO TKTG // ** TKT115-8026708817 | SAC-C11511AWBAHBMN 
RM BO TKTG // ** REFAMT 314.68 | SENT RFND EML 
RM BO TKTG // ** QR | NFAT | S#170877901
RM BO TKTG // ** AYA | MSH0049091 | 21NOV23


11. 3J79WD


RM BO TKTG // ** REFUNDS
RM BO TKTG // ** C2A CLK RESP/PSGR REQUESTS CANCEL
RM BO TKTG // ** CXLD FLTS AM 901, AM 344, AM 303, AM 305
RM BO TKTG // ** CHECKED HT 10618 NO POL ADDED FOR WA 
RM BO TKTG // ** UPON CHECKING IN PREV NOTES, 
RM BO TKTG // ** NO NEED TO CTC AL FOR REFUND WA 
RM BO TKTG // ** NEED TO REQ IT ONLINE AT AM WEBSITE
RM BO TKTG // ** COORDINATED WITH SOD FOR THE LINK TO USE
RM BO TKTG // ** TRIED TO USE IT, NOT WORKING 
RM BO TKTG // ** HENCE, ADVANCED ESCALATION 
RM BO TKTG // ** VALIDATED AND APPROVED BY IMNJDELASERNA
RM BO TKTG // **  QR | NFAT | S#170877013 
RM BO TKTG // ** AYA | MSH0049091 | 21NOV23



10. 4TYUM7

RM BO TKTG // **  REFUNDS
RM BO TKTG // **  AS PER CHECKING IN PREV NOTES 
RM BO TKTG // **  CTCD AL BUT ROUTED TO VM
RM BO TKTG // **  HENCE, SENT EML INSTEAD
RM BO TKTG // **  UPON CHECKING, AL RESPONDED WITH WA
RM BO TKTG // **  Use waiver code JUWVR 
RM BO TKTG // **  PLCMNT waiver code- for refunds-ARC WA BOX
RM BO TKTG // **  NOTE ADDED AS WELL THAT YR TAX IS NON-REF 
RM BO TKTG // **  FOR VOLUNTARY REFUND 
RM BO TKTG // **  SINCE ASC HENCE, REFUND PERMITTED
RM BO TKTG // **  PROCEED WITH REF PROCESS
RM BO TKTG // **  TKT115-8025258339 | SAC-C11511R3BAHBMN
RM BO TKTG // **  REFAMT 168.69 | SENT RFND EML 
RM BO TKTG // ** AYA | MSH0049091 | 21NOV23



9. 2MDGQS

RM BO TKTG // ** REFUNDS
RM BO TKTG // ** AS PER CHECKING IN PREV NOTES 
RM BO TKTG // ** TKT WAS ALRDY REFUNDED 
RM BO TKTG // ** LAST 05NOV23 
RM BO TKTG // ** HENCE, LEAVE IT AS IT IS 
RM BO TKTG // ** NO FURTHER ACTION NEEDED
RM BO TKTG // ** QR | S#170871660
RM BO TKTG // ** AYA | MSH0049091 | 21NOV23


8. 2PFATA

RM BO TKTG // **  REFUNDS
RM BO TKTG // **  C2A CLK RESP/PSGR REQUESTS CANCEL
RM BO TKTG // **  CXLD FLT LHRTLV BA 165 
RM BO TKTG // **  POL ADDED FOR TLV AFFCTD FLTS 
RM BO TKTG // **  HOWEVER, THE PASSENGER WANTED TO KEEP THE OB FLTS 
RM BO TKTG // **  AS PER CHECKING IN PREV NOTES FROM VOYA 
RM BO TKTG // **  PAX WILL COORD WITH AL ONCE THE OB FLT IS COMPLETED 
RM BO TKTG // **  FOR POSSIBLE PARTIAL REF 
RM BO TKTG // **  HENCE, LEAVE RES AS IS | S#170870849 
RM BO TKTG // **  NFAT | QR 
RM BO TKTG // ** AYA | MSH0049091 | 21NOV23

7. 3TXHGX

RM BO TKTG // ** REFUNDS
RM BO TKTG // ** AS PER CHECKING IN PREV NOTES
RM BO TKTG // ** CTCD AL FOR WA | UATC . SENT EML INSTEAD
RM BO TKTG // ** RECEIVED SAME DAY 
RM BO TKTG // ** LEAVE RES AS IS | S#170869680 
RM BO TKTG // ** QD | NFAT 
RM BO TKTG // ** AYA | MSH0049091 | 21NOV23


6. 49WEWK 

RM BO TKTG // ** REFUNDS
RM BO TKTG // ** C2A CLK RESP/PSGR REQUESTS CANCEL
RM BO TKTG // **CXLD FLT AI 116 JFKBOM 
RM BO TKTG // ** CHECKED HT 10618 
RM BO TKTG // ** WA OSI AI IRR CANCEL/AI116/21NOV23 
RM BO TKTG // ** PROCEED WITH REF 
RM BO TKTG // ** TKT098-8026954455 | SAC- 098NYFPN8BR9Z | REFAMT1614.35 
RM BO TKTG // ** TKT098-8026954454 | SAC- 098NYFPN8BR9Y | REFAMT1614.35 
RM BO TKTG // ** TTLREFAMT 3228.70 | SENT RFND EML 
RM BO TKTG // ** QR | NFAT | S#170869250
RM BO TKTG // ** AYA | MSH0049091 | 21NOV23


5. 4TYUM7

RM BO TKTG // ** REFUNDS 
RM BO TKTG // ** C2A CLK RESP/PSGR REQUESTS CANCEL
RM BO TKTG // ** CXLD FLT JU 877 CAIBEIG 
RM BO TKTG // ** CHECKED RUNWAY, NO POL ADDED 
RM BO TKTG // ** TRIED TO CALL AL INSTEAD
RM BO TKTG // ** ROUTED TO VM, HOWEVER, VM IS FULL 
RM BO TKTG // ** PROCEED IN SENDING EML INSTEAD AT: 
RM BO TKTG // ** rs.sales.support@airserbia.com
RM BO TKTG // ** ECID: f2d23200-811f-48f4-be25-94656b8e4584
RM BO TKTG // ** LEAVE RES AS IS | S#170866171 
RM BO TKTG // ** QD | NFAT 
RM BO TKTG // ** AYA | MSH0049091 | 21NOV23

4. 3O542P 

RM BO TKTG // **  REFUNDS 
RM BO TKTG // **  C2A CLK RESP/PSGR REQUESTS CANCEL
RM BO TKTG // **  CXLD FLT MF8376 NNGXMN 
RM BO TKTG // **  CHCKED HT NO POL ADDED 
RM BO TKTG // **  PROCEED IN CALLING AL 
RM BO TKTG // **  OUTSIDE CALLING HOURS 
RM BO TKTG // **  SENT EML INSTEAD AT: LAX@xiamenair.com
RM BO TKTG // **  ECID: 1df4df0e-8852-41fb-baa8-8509fa95aae9
RM BO TKTG // **  LEAVE RES AS IS | S#170865208 
RM BO TKTG // **  QD | NFAT 
RM BO TKTG // ** AYA | MSH0049091 | 21NOV23

  
3. 3AFPKF 

RM BO TKTG // **  REFUNDS 
RM BO TKTG // **  C2A CLK RESP/PSGR REQUESTS CANCEL
RM BO TKTG // **  CXLD FLT DL 5789 BOSRIC 
RM BO TKTG // **  NO POL FOR OA ADDED 
RM BO TKTG // **  TRIED TO CALL AL FOR WA | UATC 
RM BO TKTG // **  SENT EML INSTEAD AT: bookingschangesrefunds@ita-airways.com
RM BO TKTG // **  ECID: e08a44d4-d7a7-4e01-a454-9a1e71489d75 
RM BO TKTG // **  LEAVE RES AS IS | S#170862307 
RM BO TKTG // **  QD | NFAT 
RM BO TKTG // ** AYA | MSH0049091 | 21NOV23


2. 3LV6HB 

RM BO TKTG // ** REFUNDS
RM BO TKTG // ** C2A CLK RESP/PSGR REQUESTS CANCEL
RM BO TKTG // ** CXLD FLT CZ3076 HKGWUH 
RM BO TKTG // ** CHECKED HT 10618 
RM BO TKTG // ** AS PER CHECKING, WA IS SCUS 
RM BO TKTG // ** PLCMNT WAIVER CODE BOX
RM BO TKTG // ** PROCEED IN REF PROCESS 
RM BO TKTG // ** TKT784-8026548491 | SAC- 7843325215516 
RM BO TKTG // ** TTLREFAMT 95.70 | SEND RFND EML 
RM BO TKTG // ** QR | NFAT | S#170861018 
RM BO TKTG // ** AYA | MSH0049091 | 21NOV23

21NOV 1. 2IN6CA 

RM BO TKTG // ** FULL REFUNDS 
RM BO TKTG // ** AS PER CHECKING IN PREV NOTES 
RM BO TKTG // ** WAITING FOR AL RESPONSE FOR WA 
RM BO TKTG // ** UPON CHECKING IN VNEXT, FLEXFLIGHT 
RM BO TKTG // ** IS NOT AUTHORIZED TO PROVIDE ANY WA 
RM BO TKTG // ** HENCE, ADVSD TO REQ REFUND VIA BSP LINK 
RM BO TKTG // ** WILL SEND EML AGAIN TO REQ REFUND FOR
RM BO TKTG // ** THE RES OF THE PAX 
RM BO TKTG // ** HENCE, SENT EML TO: w2.service.req@worldticket.net
RM BO TKTG // ** ECID: 6b8087fc-5cd7-45f1-b84d-2f8c709f8d39 
RM BO TKTG // ** LEAVE RES AS IS 
RM BO TKTG // ** QD | NFAT | S#170858427 
RM BO TKTG // ** AYA | MSH0049091 | 21NOV23

***************************************

16. 2IKQLL 

RM BO TKTG // ** EXCHANGES 
RM BO TKTG // ** CHECKED PREV NOTES 
RM BO TKTG // ** UPON CHECKING 
RM BO TKTG // ** TTL ADDCOL 20.02 PE 0.00 
RM BO TKTG // ** AS PER CHECKING TQT SAVED ALRDY 
RM BO TKTG // ** PROCEED WITH EXCHANGE PROCESS 
RM BO TKTG // ** ANY LIABILITY WILL BE TAGGED TO GCO 
RM BO TKTG // ** OLD PCC: SEAEX3100 NEW PCC: SEAEX3100
RM BO TKTG // ** OLD IATA: 11617270 NEW IATA: 11617270
RM BO TKTG // ** EXCHANGED PROCESSED SUCESSFULLY 
RM BO TKTG // ** QR | NFAT | S#170439099
RM BO TKTG // ** AYA | MSH0049091 | 16NOV23



15. 3O3HIU 

RM BO TKTG // **  REFUNDS 
RM BO TKTG // **  C2A CLK RESP/PSGR REQUESTS CANCEL
RM BO TKTG // **  CHECKED HT 29331 
RM BO TKTG // **  UPON CHECKING, DOCUMENTATION IS NOT NEEDED 
RM BO TKTG // **  WAIVER CODE - NA 
RM BO TKTG // **  CHECKED TKT IS IN WAIVING PERIOD 
RM BO TKTG // **  HENCE, PROCEED WITH VOIDING TKT 
RM BO TKTG // **  VALIDATED AND APPROVED BY: IMNJDELASERNA
RM BO TKTG // **  QR | NFAT | S#170431564
RM BO TKTG // ** AYA | MSH0049091 | 16NOV23

14. 26SAJK

RM BO TKTG //** REFUNDS
RM BO TKTG //** C2A CLK RESP/PSGR REQUESTS CANCEL
RM BO TKTG //** CXLD FLT LO 727 
RM BO TKTG //** CHECKED HT 29331 
RM BO TKTG //** UPON CHECKING, Refunds due to cancellation of a LO flight 
RM BO TKTG //** do not require authorization.
RM BO TKTG //** THEREFORE, NO NEED FOR WA AND PLCMNT 
RM BO TKTG //** PROCEED WITH REF 
RM BO TKTG //** UPON CHECKING, LAST SEGMENT OF THE FLT 
RM BO TKTG //** WAS TAGGED AS EXCHANGED 
RM BO TKTG //** CALLED AL TO VERIFY 
RM BO TKTG //** AGENT SINE, NAME AND LOC: MARTA | 1581 | WARSAW 
RM BO TKTG //** CID: ff77fcd7-3898-4c24-94a1-6b9469488e1f
RM BO TKTG //** ADVSD TO SEND EML TO OPEN THE LAST TICKET 
RM BO TKTG //** AT NAMAGENTS@LOT.COM AND OPEN THE EMD TKT
RM BO TKTG //** LEAVE RES AS IS 
RM BO TKTG //** QD | NFAT | S#170430410 
RM BO TKTG //**  AYA | MSH0049091 | 16NOV23



13. 3FILU3

RM BO TKTG //** REFUNDS
RM BO TKTG //** AS PER CHECKING IN PREV NOTES ADDED
RM BO TKTG //** FULL REFUND 
RM BO TKTG //** PE: 0.00 | NON-REF TAX: 0.00 
RM BO TKTG //**AGENT SENT EML TO PAX WITH TTL REFAMT
RM BO TKTG //** HENCE, PROCEED WITH REF PROCESS 
RM BO TKTG //** ANY LIABILITY WILL BE TAGGED TO GCO
RM BO TKTG //** TKT057-8026402747-48 | SAC- 057NWOAGIBID7
RM BO TKTG //** REFAMT 2412.80 | SENT RFND EML
RM BO TKTG //** QR | NFAT  | S#170427659
RM BO TKTG //**  AYA | MSH0049091 | 16NOV23



12. 44P8Q9

RM BO TKTG //** REFUNDS
RM BO TKTG //** PAX RQSTD TO REFND DUE TO ASC 
RM BO TKTG //** AS PER CHECKING IN PREV EMAIL 
RM BO TKTG //** SENT FROM THE AGENT TO PAX 
RM BO TKTG //** TTL REFAMT1455.90 
RM BO TKTG //** REFAMT 727.95PP 
RM BO TKTG //** WAIVER CODE TO USE: DL REFUNDED PER UNACCEPTABLE 
RM BO TKTG //** SCHEDULECHANGE/02JAN2024 
RM BO TKTG //** NO WAIVER PLCMNT
RM BO TKTG //** THEREFORE, PUT IT IN WARM AND FE
RM BO TKTG //** PROCEED WITH REF PROCESS 
RM BO TKTG //** TKT006-8016027025 | SAC-0060290012186 | REFAMT877.00 
RM BO TKTG //** TKT006-8016027026 | SAC-0060290744811 | REFAMT877.00 
RM BO TKTG //** TTLREFAMT 1754 | SENT RFND EML 
RM BO TKTG //** QR | NFAT | S#170428379
RM BO TKTG //**  AYA | MSH0049091 | 16NOV23



11. 388DMI


RM BO TKTG //**   EXCHANGES 
RM BO TKTG //**   CHECKED PREV NOTES 
RM BO TKTG //**   AS PER CHECKING 
RM BO TKTG //**   TKT IS ALREADY REISSUED BY THE PREV AGENT 
RM BO TKTG //**   HENCE LEAVE RES AS IS 
RM BO TKTG //**   QR | NFAT | S#170423994 
RM BO TKTG //**  AYA | MSH0049091 | 16NOV23


10. 365ZWB

RM BO TKTG //**  EXCHANGES 
RM BO TKTG //**  CHECKED PREV NOTES 
RM BO TKTG //**  AS PER CHECKING
RM BO TKTG //**  PAX IS STILL UNDECIDED WHETHER 
RM BO TKTG //**  TO REBOOK THE FLTS 
RM BO TKTG //**  HENCE, LEAVE FTC AS IS 
RM BO TKTG //**  QR | NFAT | S#170415749 
RM BO TKTG //**  AYA | MSH0049091 | 16NOV23


9. 3KLQK8  

RM BO TKTG //** TICKET REJECT 
RM BO TKTG //** PASSENGERS FLT WASN'T CONFIRMED 
RM BO TKTG //** DUE TO INVENTORY INVALID FOR ETKT
RM BO TKTG //** SEGMENT NOT VALID FOR ELECTRONIC TKTG 
RM BO TKTG //** UPON CHECKING IN PREV NOTES AS WELL
RM BO TKTG //** PRICE HIKE OF 32.00USD 
RM BO TKTG //** CHECKED THAT DL ACCEPTS MCO'S 
RM BO TKTG //** ISSUED MCO FOR 32.00PER PAX 
RM BO TKTG //**CONTINUED WITH TKT ISSUANCE
RM BO TKTG //** TKT NUMBER 006-8026628392-93
RM BO TKTG //** TKT NUMBER 006-8026628395-96
RM BO TKTG //** QR | NFAT | S#170435124 
RM BO TKTG //**  AYA | MSH0049091 | 16NOV23




8. 3OKQTJ

RM BO TKTG //** REFUNDS
RM BO TKTG //** ECR 
RM BO TKTG //** CHECKED PREV NOTES 
RM BO TKTG //** UPON PAX ALRDY SENT DC AS A DOCUMENTATION 
RM BO TKTG //** PLCD ON RF QUEUE 
RM BO TKTG //** PREV AGENT ALRDY SENT EML FOR PAX TO CTC AL DIRECLTY
RM BO TKTG //** NO FURTHER ACTION NEEDED
RM BO TKTG //** PREV DONE BY PREV AGENT 
RM BO TKTG //** QR | NFAT | S#170435749
RM BO TKTG //**  AYA | MSH0049091 | 16NOV23



7. 2MO7RC

RM BO TKTG //**  REFUNDS
RM BO TKTG //**  CHECKED PREV NOTES 
RM BO TKTG //**  UPON CHECKING, THE CCI TO REQ CXLN 
RM BO TKTG //**  TRIED TO PROCESS REF BUT TKT IS IN AL CTRL 
RM BO TKTG //**  SENT EML FOR PAX 
RM BO TKTG //**  HT 40514
RM BO TKTG //**  CID: 00d517d8-ee01-4163-8faf-5dd3d74d9870 
RM BO TKTG //**  TREAT AS PREV DONE BY AL 
RM BO TKTG //**  QR | NFAT | S#170409395 
RM BO TKTG //**  AYA | MSH0049091 | 16NOV23



6. 3QI63G

RM BO TKTG //** REFUNDS 
RM BO TKTG //** C2A CLK RESP/PSGR REQUESTS CANCEL
RM BO TKTG //** CXLD FLT KULTLV 
RM BO TKTG //** CHECKED HT NO POL ADDED 
RM BO TKTG //** TRIED TO CALL AL FOR POL | IVR ERROR 
RM BO TKTG //** HENCE, SENT EML AT  AmericasSalesSupport@etihad.ae.
RM BO TKTG //** ECID: ab9a2d80-ad8e-40e0-a3c4-89cc4da27904 
RM BO TKTG //** LEAVE RES AS IS | S#170406863 
RM BO TKTG //** QD | NFAT 
RM BO TKTG //**  AYA | MSH0049091 | 16NOV23


5. 26FHYK   / 72682173397690 / EXP 

RM BO TKTG // ** REFUNDS
RM BO TKTG // **  NO GCO NOTES | CLK RESP/PSGR REQUESTS CANCEL 
RM BO TKTG // **  CHECKED AND FOLLOWED HT 29331 
RM BO TKTG // **  CXLD FLT FRM BTVJFK
RM BO TKTG // **  NO INFO ABT REF GUIDELINES
RM BO TKTG // **  WILL CALL AL TO ASK PERMISSION TO PROCEED WITH REFUND AL PN: 1-877-793-1717
RM BO TKTG // **  TRIED CALLING ITA AIRWAYS 3X BUT WAS DCND WHEN I'M ASKING ABT THE WAIVER CODE AND PLACEMENT 
RM BO TKTG // **  SEND EMAIL INSTEAD AT bookingschangesrefunds@itaairways.com
RM BO TKTG // **  EMAIL CID: f49634ca-4173-46fc-a659-4e7cf3c78f43 
RM BO TKTG // **  QD | NFAT | S#170407306
RM BO TKTG //**  AYA | MSH0049091 | 16NOV23


4. 4WOYJM

RM BO TKTG //** REFUNDS
RM BO TKTG //** AS PER CHECKING IN PREV NOTES 
RM BO TKTG //** SENT EML TO AL FOR WA
RM BO TKTG //** CHECKED AL RESPONSE
RM BO TKTG //** UPON CHECKING, PROCEED WITH REF 
RM BO TKTG //** NO WA NEEDED
RM BO TKTG //** HENCE, PROCEED WITH REF 
RM BO TKTG //** TKT996 8021202974 | SAC- 996NWNNHIIJA6 | REFAMT393.72 
RM BO TKTG //** TKT996-8021202975 | SAC- 996NWNNHIIJA7 | REFAMT393.72
RM BO TKTG //** TKT996-8021202972 | SAC- 996NWNNHIIJA4 | REFAMT393.72
RM BO TKTG //** TKT996-8021202973 | SAC- 996NWNNHIIJA5 | REFAMT393.72 
RM BO TKTG //** TTLREFAMT 1574.88 | SENT RFND EML 
RM BO TKTG //** QR | NFAT | S#170403351 
RM BO TKTG //**  AYA | MSH0049091 | 16NOV23



3. 3I22B6

RM BO TKTG //** REFUNDS 
RM BO TKTG //** C2A CLK RESP/PSGR REQUESTS CANCEL 
RM BO TKTG //** CXLD FLTS PNQGOI/BOMGOI 
RM BO TKTG //** CHECKED HT 10618 FOR WA 
RM BO TKTG //** WA OSI AI IRR CANCEL/AI663/24NOV23
RM BO TKTG //** PROCEED IN REF PROCESS 
RM BO TKTG //** TKT098-8012749777 |  SAC- 098NWNNHDHCR5
RM BO TKTG //** REFAMT 73.70 | SENT REFND EML 
RM BO TKTG //** QR | NFAT | S#170400420 
RM BO TKTG //**  AYA | MSH0049091 | 16NOV23



2. 4RV8NH 

RM BO TKTG //** REFUNDS 
RM BO TKTG //** C2A CLK RESP/PSGR REQUESTS CANCEL
RM BO TKTG //** CHECKED TKT IS IN AL CONTROL
RM BO TKTG //** CALLED AL TO VERIFY 
RM BO TKTG //** AS PER AL, TKT WAS RECENTLY EVEN EXCHANGED
RM BO TKTG //** PROVIDED TKT NUMBER 006-2139175376 
RM BO TKTG //** CANNOT RETRIEVE, SINCE AL CONTROL
RM BO TKTG //** CID: 9cc5a55a-c712-4036-b590-bd0abca351d8
RM BO TKTG //** AGENT SINE AND LOCATION: GS213 | SLC 
RM BO TKTG //** CALLED PAX TO LET HIM KNOW TO
RM BO TKTG //** REACH AL DIRECTLY | ROUTED TO VM
RM BO TKTG //** QR | NFAT | S#170413730
RM BO TKTG //**  AYA | MSH0049091 | 16NOV23


1. 44R6EL 


RM BO TKTG //** REFUNDS 
RM BO TKTG //** C2A CLK RESP/PSGR REQUESTS CANCEL
RM BO TKTG //** PAX FLTS AMMADD WAS CXLD 
RM BO TKTG //** CHECKED HT 29331 FOR POL NO POL ADDED 
RM BO TKTG //** CHECKED HT 10618 AS WELL NO POL AS WELL 
RM BO TKTG //** CALLED AL TO ASK FOR WA AND PLCMNT 
RM BO TKTG //** WAS ADVSD THAT NO NEED FOR WA TO BE ADDED 
RM BO TKTG //** HENCE, ASKED TO ADD IT IN THE OSI FIELD 
RM BO TKTG //** AGENT SINE, NAME AND LOCATION: 
RM BO TKTG //** SELIHOM | GLOBALCCADDEGYPT 
RM BO TKTG //** CID: a40842f6-33c0-49e5-a06b-b7295150a5f7
RM BO TKTG //** REMARKS ADDED: 
RM BO TKTG //** SC 429H 09DEC AMMADD HK/UN2 0305 0640 TO 429H 10DEC AMMADD
RM BO TKTG //** SC/KK2 0305 SC 847H 09DEC ADDCPT HK/HX2 0900 1430 TO 845H 10DEC
RM BO TKTG //** ADDCPT SC/KK2 0730 1300
RM BO TKTG //** HENCE, PROCEED WITH REFUND 
RM BO TKTG //** TKT0718024736830-831 | SAC-C0714IG7B5HBMN | REFAMT885.30 
RM BO TKTG //** TKT0718024736832-833 | SAC-C0714HZPB5HBMN | REFAMT885.30 
RM BO TKTG //** TTL REF AMT1770.60 | SENT RFND EML 
RM BO TKTG //** QR | NFAT | S#170392922
RM BO TKTG //**  AYA | MSH0049091 | 16NOV23



*********************************************

20. 34BHTA


RM BO TKTG //**  REFUNDS
RM BO TKTG //**  C2A CLK RESP/PSGR REQUESTS CANCEL
RM BO TKTG //**  CXLD FLTS 
RM BO TKTG //**  CHECKED HT 29331 
RM BO TKTG //**  UPON CHECKING Refunds due to cancellation of a LO flight 
RM BO TKTG //**  do not require authorization.
RM BO TKTG //**  THEREFORE, NO NEED FOR WA AND PLCMNT 
RM BO TKTG //**  PROCEED WITH REF 
RM BO TKTG //**  CHECKED THE TKT IS IN E STATUS 
RM BO TKTG //**  CALLED AL TO ASK FOR OPTION
RM BO TKTG //** ASKED TO DELETE ITIN FIRST 
RM BO TKTG //**  AL CHANGED THE STATUS TO OPEN 
RM BO TKTG //**  PROCEED WITH REF 
RM BO TKTG //**  NAME, SINE AND LOCATION: SANDRA | 58JUUQ | WARSAW
RM BO TKTG //**  CID: 9f45990d-ab76-4058-8ce3-9044b803e06a
RM BO TKTG //**  TKT080-8026148786 | SAC-SAC- 080NWBJ2BZK4Y 
RM BO TKTG //**  REFAMT683.40 | SENT RFND EML 
RM BO TKTG //**  QR | NFAT | S#170336599
RM BO TKTG //**  AYA | MSH0049091 | 15NOV23



19. 3FPIAV - 

RM BO TKTG //**  REFUNDS
RM BO TKTG //**  CCI TO CXL FLT 
RM BO TKTG //**  UPON CHECKING IN PREV NOTES
RM BO TKTG //**  THERE WAS AN ERROR IN THE REFUND PROCESS
RM BO TKTG //**  HENCE, DELAY 
RM BO TKTG //**  NON-REF TAX PER PAX 185.00USD | YR 
RM BO TKTG //**  REF AMT 3422.60 PP 
RM BO TKTG //**  TTL REF AMT 6845.20 
RM BO TKTG //**  CHECKED PREV NOTES 
RM BO TKTG //**  IT IS STILL WITHIN THE VOIDING PERIOD 
RM BO TKTG //**  HENCE, CANNOT PROCEED WITN REFUND YET
RM BO TKTG //**  HENCE LEAVE RES AS IS 
RM BO TKTG //**  UNTIL THE TKT CAN BE REFUNDED 
RM BO TKTG //** QD | NFAT | S#170335106
RM BO TKTG //**  AYA | MSH0049091 | 15NOV23




18. 26QZ2D - 

RM BO TKTG //** REFUNDS
RM BO TKTG //** CCI TO CXL FLT 
RM BO TKTG //** UPON CHECKING IN PREV NOTES
RM BO TKTG //** THERE WAS AN ERROR IN THE REFUND PROCESS
RM BO TKTG //** HENCE, DELAY 
RM BO TKTG //** REF AMT 342.45
RM BO TKTG //** CHECKED THE TKT HAS STILL ORIG. TKT
RM BO TKTG //** HENCE LEAVE RES AS IS 
RM BO TKTG //** UNTIL THE TKT CAN BE REFUNDED 
RM BO TKTG //** QD | NFAT | S#170334399
RM BO TKTG //**  AYA | MSH0049091 | 15NOV23


17. 3C2PTJ


RM BO TKTG //**  REFUNDS
RM BO TKTG //**  C2A CLK RESP/PSGR REQUESTS CANCEL
RM BO TKTG //**  CXLD FLTS CDGLAX LO 332/023
RM BO TKTG //**  CHECKED HT 29331 
RM BO TKTG //**  UPON CHECKING Refunds due to cancellation of a LO flight 
RM BO TKTG //**  do not require authorization.
RM BO TKTG //**  THEREFORE, NO NEED FOR WA AND PLCMNT 
RM BO TKTG //**  PROCEED WITH REF 
RM BO TKTG //**  CHECKED THE TKT IS IN E STATUS 
RM BO TKTG //**  CALLED AL TO ASK FOR OPTION
RM BO TKTG //**  AL CHANGED THE STATUS TO OPEN 
RM BO TKTG //**  PROCEED WITH REF 
RM BO TKTG //**  NAME, SINE AND LOCATION: SANDRA | 4856JUJQ | WARSAW
RM BO TKTG //**  CID: c6b948e5-9124-42d6-aa8d-1428fc6f0748
RM BO TKTG //**  TKT0808022193865 | SAC- 080NWBJ29MSI1 
RM BO TKTG //**  REFAMT 589.90 | SENT RFND EML 
RM BO TKTG //**  QR | NFAT | S#170333582
RM BO TKTG //**  AYA | MSH0049091 | 15NOV23



16. 2MSHDQ

RM BO TKTG //**  REFUNDS
RM BO TKTG //**  C2A CLK RESP/PSGR REQUESTS CANCEL
RM BO TKTG //**  CXLD FLT LO 786/023 TLLLAX
RM BO TKTG //**  CHECKED TKT IS ALREADY IN S STATUS 
RM BO TKTG //**  CHECKED PREV NOTES 
RM BO TKTG //**  AL REPLIED TO EMAIL THAT THE PAX STILL 
RM BO TKTG //**  HAS A CHARGEBACK CLAIM 
RM BO TKTG //**  HENCE, REFUND IS DENIED 
RM BO TKTG //**  PREV AGENT ALRDY SENT RFND EML 
RM BO TKTG //**  HENCE, LEAVE RES AS IS | S#170332421
RM BO TKTG //**  QR | NFAT 
RM BO TKTG //**  AYA | MSH0049091 | 15NOV23


15. 254PCK

RM BO TKTG //**  REFUNDS 
RM BO TKTG //**  C2A CLK RESP/PSGR REQUESTS CANCEL
RM BO TKTG //**  CXLD FLTS LO 024/195 
RM BO TKTG //**  CHECKED HT 29331 
RM BO TKTG //**  UPON CHECKING Refunds due to cancellation of a LO flight 
RM BO TKTG //**  do not require authorization.
RM BO TKTG //**  THEREFORE, NO NEED FOR WA AND PLCMNT 
RM BO TKTG //**  PROCEED WITH REF 
RM BO TKTG //**  TKT080-8025386077 | SAC- 080NWAW3ETOPP 
RM BO TKTG //**  REFAMT 962.20 | SENT RFND EML 
RM BO TKTG //**  QR | NFAT | S#170331158
RM BO TKTG //**  AYA | MSH0049091 | 15NOV23


14. 3JJFMZ

RM BO TKTG //**  INBOUND CALL 
RM BO TKTG //**   TICKET REJECT 
RM BO TKTG //**   CCI TO REQ TO CHECK FOR FLT OPTIONS FOR HER 
RM BO TKTG //**   FLTS WAS CXLD DUE TO ASC 
RM BO TKTG //**   CHECKED THE FLTS ADDED ON HER ITIN
RM BO TKTG //**   PAX DECIDED TO CXL IT INSTEAD AND REBOOK IT HERSELF
RM BO TKTG //**   DELETED THE ITIN 
RM BO TKTG //**   ADVSD ANY CHARGES WILL FALL OFF WITHIN 72 HOURS 
RM BO TKTG //**   CID: bb851dc7-7dd9-4fa6-b3b9-e9a65a7f5925 
RM BO TKTG //**   QR | NFAT | S#170329485
RM BO TKTG //**  AYA | MSH0049091 | 15NOV23


13. 39C85V

RM BO TKTG //**   REFUNDS
RM BO TKTG //**   C2A CLK RESP/PSGR REQUESTS CANCEL
RM BO TKTG //**   CXLD FLT LO 536/023 BUDLAX
RM BO TKTG //**   CHECKED HT 29331 
RM BO TKTG //**   UPON CHECKING Refunds due to cancellation of a LO flight 
RM BO TKTG //**   do not require authorization.
RM BO TKTG //**   THEREFORE, NO NEED FOR WA AND PLCMNT 
RM BO TKTG //**   PROCEED WITH REF 
RM BO TKTG //**   TKT 080-8019977180 | SAC- 080NWB5A335Y4
RM BO TKTG //**   REFAMT 709.45 | SENT RFND EML 
RM BO TKTG //**   QR | NFAT | S#170329999
RM BO TKTG //**  AYA | MSH0049091 | 15NOV23


12. 39PM9Z


RM BO TKTG //**  TICKET REJECT 
RM BO TKTG //**  UPON CHECKING IN PREV NOTES 
RM BO TKTG //**  THERE WAS A DUP PNR OF THE PAX
RM BO TKTG //**  ADVSD TO CALL AL TO CONFIRM 
RM BO TKTG //**  TRIED TO CALL AL 
RM BO TKTG //**  OUTSIDE CALLING HOURS 
RM BO TKTG //**  HENCE, SENT FREE FLOW EMAIL TO AL 
RM BO TKTG //**  AT:  salesusa@air-europa.com
RM BO TKTG //**  ECID: c6212901-11ac-452b-a3d2-ddca611f18c0
RM BO TKTG //**  LEAVE RES AS IS | S#170327586
RM BO TKTG //** QD | NFAT 
RM BO TKTG //**  AYA | MSH0049091 | 15NOV23
  


11. 32CK3A


RM BO TKTG //** REFUNDS
RM BO TKTG //** CCI TO CXL RES 
RM BO TKTG //** AS PER CHECKING 
RM BO TKTG //** PE 100.00USD PP 
RM BO TKTG //** NO REF AMT ADDED 
RM BO TKTG //** THEREFORE, PROCEED WITH REF 
RM BO TKTG //** ANY LIABILITY WILL BE TAGGED TO GCO
RM BO TKTG //** TKT 044-8026110654 | SAC-C0440UTKB4HBMN
RM BO TKTG //** REFAMT 229.40 | SENT RFND EML 
RM BO TKTG //** QR | NFAT | S#170324891
RM BO TKTG //**  AYA | MSH0049091 | 15NOV23


10. 3JPHUW

RM BO TKTG //**  REFUNDS
RM BO TKTG //**  CCI TO CXL RES 
RM BO TKTG //**  AS PER CHECKING IN PREV NOTES 
RM BO TKTG //**  TTL REF AMT PP IS 352.78USD 
RM BO TKTG //**  PAX AGREED WITH THE CXL FEE
RM BO TKTG //**  PE 950.00EGP - 31.00USD 
RM BO TKTG //**  PROCEED WITH REF PROCESS 
RM BO TKTG //**  TKT 077-8015584840 | SAC- 077NWB5A0H0SO | REFAMT352.78 
RM BO TKTG //**  TKT 077-8015584836 | SAC- 077NWB5A0H0SK | REFAMT352.78
RM BO TKTG //**  TTL REFAMT 705.56 | SENT RFND EML 
RM BO TKTG //**  QR | NFAT | S#170323386 
RM BO TKTG //**  AYA | MSH0049091 | 15NOV23




9. 46E9H5

RM BO TKTG //**  REFUNDS
RM BO TKTG //**  C2A CLK RESP/PSGR REQUESTS CANCEL
RM BO TKTG //**  CXLD FLT GLASEA FI431/681 
RM BO TKTG //**  CHECKED HT 29331 
RM BO TKTG //**  WA SKCHG2023 PLCMNT WARM 
RM BO TKTG //**  WA IN OSI - OSI FI FIDOMTIMECHG
RM BO TKTG // ** PROCEED IN REFUND PROCESS 
RM BO TKTG //** TKT 108-8020656972 | SAC- 108NWB0OPR13G | REFAMT706.75
RM BO TKTG //**  TKT 108-8020656973 | SAC- 108NWB0OPR13H | REFAMT706.75 
RM BO TKTG //**  TTL REF AMT 1413.50 | SENT REFND EML 
RM BO TKTG //**  QR | NFAT | S#170321795
RM BO TKTG //**  AYA | MSH0049091 | 15NOV23


8. 2WTUUO

RM BO TKTG //**   REFUNDS 
RM BO TKTG //**   C2A CLK RESP/PSGR REQUESTS CANCEL
RM BO TKTG //**   CXLDFLTS FRATLV 
RM BO TKTG //**   CHECKED PREV NOTES 
RM BO TKTG //**   WAITING FOR AL RESPONSE TO KNOW ABT THE USED FARE 
RM BO TKTG //**   TO PROCEED WITH PARTIAL REF 
RM BO TKTG //**   CHECKED THE TKTS HAS THE SAME FARE CAL 
RM BO TKTG //**   HENCE, PROCEED WITH PARTIAL REF 
RM BO TKTG //**   VALIDATED AND APPRVD BY SOD: IMNJDELASERNA
RM BO TKTG //**   CHECKED HT 41232 
RM BO TKTG //**   PAX IS ELIG. FOR REFUND 
RM BO TKTG //**   WA ACATLVOCT23 PLCMNT: ENDO BOX 
RM BO TKTG //**   PROCEED IN REFUND PROCESS 
RM BO TKTG //**   TKT014-8024002111 | SAC- 014NWBS926YIN |
RM BO TKTG //**   REFAMT 283.70 | SENT RFND EML 
RM BO TKTG //**   QR | NFAT | S#170311856
RM BO TKTG //**  AYA | MSH0049091 | 15NOV23



7. 3ISNZV

RM BO TKTG //**  TICKET REJECT 
RM BO TKTG //**  CHECKED PREV NOTES 
RM BO TKTG //**  TRIED TO CALL AL FOR OPTIONS 
RM BO TKTG //**  ROUTED TO VM 
RM BO TKTG //**  TRIED TO CALL PAX AGAIN STILL UATC 
RM BO TKTG //**  HENCE, LEAVE RES AS IS 
RM BO TKTG //**  RECEIVED SAME DAY | S#170308373 
RM BO TKTG //**  QD | NFAT 
RM BO TKTG //**  AYA | MSH0049091 | 15NOV23


6. 4WOYJM


RM BO TKTG //**  REFUNDS 
RM BO TKTG //**  C2A CLK RESP/PSGR REQUESTS CANCEL
RM BO TKTG //**  CXLD FLTS MADTLV/TLVMAD 
RM BO TKTG //**  CHECKED HT 41232 
RM BO TKTG //**  FLIGHTDATE  IS NOT ELIGIBLE FOR POL 
RM BO TKTG //**  TRIED TO CALL AL FOR WA | OUTSIDE CALLING HOURS 
RM BO TKTG //**  HENCE, SENT EMAIL AT:  salesusa@air-europa.com
RM BO TKTG //**  ECID: 2559157a-5503-41ff-96c8-e08ec6fe9230
RM BO TKTG //**  LEAVE RES AS IS | S#170307508 
RM BO TKTG //**  QD | NFAT 
RM BO TKTG //**  AYA | MSH0049091 | 15NOV23



5. 2NQNLR 

RM BO TKTG //** REFUNDS
RM BO TKTG //** C2A CLK RESP/PSGR REQUESTS CANCEL
RM BO TKTG //** CXLD FLT RJ 183 BKKAMM 
RM BO TKTG //** CHECKED HT 29331 AND 10618 NO POL 
RM BO TKTG //** CALLED AL FOR WA AND PLCMNT | UATC 
RM BO TKTG //** HENCE, SENT EMAIL AT: 
RM BO TKTG //** NYCTERJ@RJ.COM 
RM BO TKTG //** ECID: 38240e0d-30a9-45e1-b8ef-a04defe143ff
RM BO TKTG //** LEAVE RES AS IS | S#170303526 
RM BO TKTG //** QD | NFAT 
RM BO TKTG //**  AYA | MSH0049091 | 15NOV23



4. 2H3YRG

RM BO TKTG //** REFUNDS
RM BO TKTG //** C2A CLK RESP/PSGR REQUESTS CANCEL
RM BO TKTG //** CXLD FLT CDGDFW AF 132 
RM BO TKTG //** THERE WAS A RE-PRO FROM AL A DAY AFTER LAST 14NOV 
RM BO TKTG //** HOWEVER, PAX RSTD FULL REFUND INSTEAD 15NOV 
RM BO TKTG //** CHECKED HT 29331 full refund may be processed without having to 
RM BO TKTG //** obtain waiver from AFKL Trade Support NA WA NEEDED 
RM BO TKTG //** THEREFORE, PROCEED WITH REFUND 
RM BO TKTG //** TKT0578023628290-291 | SAC- 057NWC1FTGCUA | 
RM BO TKTG //** REFAMT 759.80 | SENT REF EML  
RM BO TKTG //** QR | NFAT | S#170301742 
RM BO TKTG //**  AYA | MSH0049091 | 15NOV23


3. 2WTUUO

RM BO TKTG //**  REFUNDS
RM BO TKTG //**  C2A CLK RESP/PSGR REQUESTS CANCEL
RM BO TKTG //**  CXLD FLTS CDGDTW/DTWBNA 
RM BO TKTG //**  CHECKED HT 29331 NO POL CHECKED IT UNDER AF 
RM BO TKTG //**  THERE WAS A POL ADDED 
RM BO TKTG //**  PARTIALLY USED TKT 
RM BO TKTG //**  THEREFORE, FILLED OUT THE AGENTCONNECT FORM 
RM BO TKTG //**  LEAVE RES AS IS  | S#170296285 
RM BO TKTG //**  QD | NFAT 
RM BO TKTG //**  AYA | MSH0049091 | 15NOV23


2. 15NOV PNR: 2D63UK

RM BO TKTG //**  REFUNDS
RM BO TKTG //**  C2A CLK RESP/PSGR REQUESTS CANCEL
RM BO TKTG //**  CXLD FLTS MADTLV/TLVMAD
RM BO TKTG //**  CHECKED HT 41232 
RM BO TKTG //**  WA: NONE LISTED
RM BO TKTG //**  THEREFORE, CALLED AL FOR WA AND PLCMNT 
RM BO TKTG //**  LONG QUEUE, UATC | SENT EML INSTEAD 
RM BO TKTG //**  CID: b16069c9-948d-46cc-8e22-9db863d3dd96
RM BO TKTG //**  LEAVE RES AS IS | S#170293111
RM BO TKTG //**  QD | NFAT 
RM BO TKTG //**  AYA | MSH0049091 | 15NOV23


1. 15NOV PNR: 2SWCTN
 


RM BO TKTG //**  REFUNDS 
RM BO TKTG //**  C2A CLK RESP/PSGR REQUESTS CANCEL
RM BO TKTG //**  CXLD FLT OS 860 TLVVIE 
RM BO TKTG //**  CHECKED PREV NOTES 
RM BO TKTG //**  SENT EMAIL TO AL FOR WA 
RM BO TKTG //**  CALLED AL TO ASK FOR WA 
RM BO TKTG //**  AGENT ADVISED THAT NO WA NEEDED FOR THE REFUND 
RM BO TKTG //**  THEREFORE, ASKED THEM TO ADD A DOCU IN OSI 
RM BO TKTG //**  AS PER AL, THERE WAS A WA ADDED IN SSR FIELD: 56355700
RM BO TKTG //**  ADVSD TO USE IT AS A WA | PLCMNT: ENDORSEMENT BOX
RM BO TKTG //**  AGENT NAME AND LOCATION: U179022 | ALICIA | SUV
RM BO TKTG //**  CID: cb6583fc-b985-41d3-80c7-f6142d845cc3 
RM BO TKTG //**  THEREFORE, PROCEED WITH REFUND 
RM BO TKTG //**  TKT257-7931255550 | SAC- 257NWBNM58DFI | REFAMT585.32
RM BO TKTG //**  TKT257-7931255551 | SAC- 257NWBNM58DFJ | REFAMT585.32
RM BO TKTG //**  TKT257-7931255549 | SAC- 257NWBNM58DFH | REFAMT585.32 
RM BO TKTG //**  TTLREFAMT 1755.96 | SENT RFND EML 
RM BO TKTG //**  QR | NFAT | S#170290808
RM BO TKTG //**  AYA | MSH0049091 | 15NOV23


****************************************

20. 11NOV PNR: 3R3SR8


RM BO TKTG //**  REFUNDS 
RM BO TKTG //**  C2A CLK RESP/PSGR REQUESTS CANCEL
RM BO TKTG //**  CXLD FLTS DL 983 / DL 2338 
RM BO TKTG //**  CHECKED HT 29331 
RM BO TKTG //**  WA DL REFUNDED PER UNACCEPTABLE SCHEDULE CHANGE/20DEC2023
RM BO TKTG //**  PLCMNT: OSI BEFORE CXLING FLTS 
RM BO TKTG //**  PROCEED IN PROCESSING REFUND
RM BO TKTG //**  TKT006-8022771872-73| SAC-0060289514386 | REFAMT 562.74 
RM BO TKTG //**  TKT 006-8022771874-75 | SAC-0060289157780 | REFAMT 562.74 
RM BO TKTG //**  TTL REF AMT S#169967464 | SEND RFND EML 
RM BO TKTG //** QR | NFAT | 
RM BO TKTG //**  AYA | MSH0049091 | 11NOV23


19. 11NOV PNR: 4INXA9

RM BO TKTG //**  REFUNDS 
RM BO TKTG //**  CHECKED PREV NOTES 
RM BO TKTG //**  TKT IS IN EXCHG STATUS 
RM BO TKTG //**  NO OPEN TKT AV ETKT CONTROL 
RM BO TKTG //**  PREV AGENT SENT REFUND APOLOGY 
RM BO TKTG //**  TREAT AS PREV DONE | S#169966060
RM BO TKTG //**  QR | NFAT | 
RM BO TKTG //**  AYA | MSH0049091 | 11NOV23


18. 11NOV PNR: 3E72BX

RM BO TKTG //** REFUNDS 
RM BO TKTG //** CHECKED PREV NOTES NO POLICY FROM THE AL 
RM BO TKTG //** TRIED TO CALL AL HOWEVER OFF CALLING HRS 
RM BO TKTG //** TRIED TO CALL AL | UATC 
RM BO TKTG //** SENT EML INSTEAD AT: 
RM BO TKTG //**sales@sichuanairlinesus.com
RM BO TKTG //** CC: 3u@aviaworldna.com
RM BO TKTG // ** ECID: 7497edb2-715b-4fb0-93a6-e360ccc8117a
RM BO TKTG //** LEAVE RES AS IS | S#169963864 
RM BO TKTG //** QD | NFAT 
RM BO TKTG //**  AYA | MSH0049091 | 11NOV23



17. 11NOV PNR: 2SWZWQ 

RM BO TKTG //** REFUNDS 
RM BO TKTG //**  CXLD FLT 
RM BO TKTG //**  CHECKED PREV NOTES NO POLICY FROM THE AL 
RM BO TKTG //**  SENT EMAIL TO: gsa.GB@bambooairways.com
RM BO TKTG //**  CALLED AL USING PN:+8419001166
RM BO TKTG //**  UPON CHECKING, PAX IS ELIG. FOR REFUND BUT CANNOT PROVIDE WA
RM BO TKTG //**  PROVIDED ME AN EMAIL TO REQUEST FOR WA
RM BO TKTG //**  HOTRODAILY@BAMBOOAIRWAYS.COM
RM BO TKTG //**  ADVSD THAT NO NEED TO CALL AL FOR WA 
RM BO TKTG //**  REQ THE WA TO EML FOR CXLD FLTS 
RM BO TKTG //**  KEVIN | 85296 | VIETNAM 
RM BO TKTG //**  CID: 5fbdbd78-ef3f-409d-bd72-e4106a2e5899 
RM BO TKTG //**  EMAIL CID: 8314ceac-8213-415c-a5aa-0a4f2efee509 
RM BO TKTG //**  LEAVE RES AS IS | S#169961590
RM BO TKTG //**  QD | NFAT | 
RM BO TKTG //**  AYA | MSH0049091 | 11NOV23


16. 11NOV PNR: 4AP4EV
 
RM BO TKTG //** REFUNDS 
RM BO TKTG //** CHECKED PREV NOTES NO POLICY FROM THE AL 
RM BO TKTG //** TRIED TO CALL AL | UATC 
RM BO TKTG //** RE-TRIED TO CALL AL | AGAIN, UATC 
RM BO TKTG //** SENT EML INSTEAD AT: 
RM BO TKTG //** gsaunitedstates@airmauritius.com
RM BO TKTG // ** ECID: 2d69f8ab-907e-4764-a21c-5c15e95f6f9e
RM BO TKTG //** LEAVE RES AS IS | S#169965064
RM BO TKTG //** QD | NFAT 
RM BO TKTG //**  AYA | MSH0049091 | 11NOV23


15. 11NOV 44GR8O

RM BO TKTG //**  REFUNDS 
RM BO TKTG //**  C2A CLK RESP/PSGR REQUESTS CANCEL
RM BO TKTG //**  CHECKED PREV NOTES 
RM BO TKTG //**  WAITING FOR AL RESPONSE 
RM BO TKTG //**  CHECKED TKT IS ALREADY REFUNDED  
RM BO TKTG //** OSI ADDED BY AL 
RM BO TKTG //** OSI DLREFUNDED PER UNACCEPTABLE SKED CHG 10JAN
RM BO TKTG //** HENCE DELETED ITIN | TREAT AS PREV DONE 
RM BO TKTG //** QR | NFAT | S#169962021
RM BO TKTG //**  AYA | MSH0049091 | 11NOV23



14. 11NOV PNR: 2H9XPR


RM BO TKTG //**  REFUNDS 
RM BO TKTG //**  CXLD FLT QH2311 
RM BO TKTG //**  CHECKED PREV NOTES NO POLICY FROM THE AL 
RM BO TKTG //**  SENT EMAIL TO: gsa.GB@bambooairways.com
RM BO TKTG //**  CALLED AL USING PN:+8419001166
RM BO TKTG //**  UPON CHECKING, PAX IS ELIG. FOR REFUND BUT CANNOT PROVIDE WA
RM BO TKTG //**  PROVIDED ME AN EMAIL TO REQUEST FOR WA
RM BO TKTG //**  HOTRODAILY@BAMBOOAIRWAYS.COM
RM BO TKTG //**  ADVSD THAT NO NEED TO CALL AL FOR WA 
RM BO TKTG //**  REQ THE WA TO EML FOR CXLD FLTS 
RM BO TKTG //**  KEVIN | 85296 | VIETNAM 
RM BO TKTG //**  CID: 5fbdbd78-ef3f-409d-bd72-e4106a2e5899 
RM BO TKTG //**  EMAIL CID: 4c87284d-38db-4ac5-bf7a-120bc8f756ba
RM BO TKTG //**  LEAVE RES AS IS | S#169957302
RM BO TKTG //**  QD | NFAT | 
RM BO TKTG //**  AYA | MSH0049091 | 11NOV23



13. 11NOV PNR: 2IIEQN 

RM BO TKTG //** REFUNDS 
RM BO TKTG //** C2A CLK RESP/PSGR REQUESTS CANCEL
RM BO TKTG //** CHECKED PREV NOTES 
RM BO TKTG //** WAITED FOR AL RESPONSE 
RM BO TKTG //** CHECKED, STILL NO AL RESPONSE 
RM BO TKTG //** CALLED AL FOR WA
RM BO TKTG //** AGENT NAME AND LOC: STEPHANIE | BRAZIL 
RM BO TKTG //** ADVSD THAT ANY FLTS UNDER UN STATUS SHOULD CTC AL
RM BO TKTG //** FOR WA AND PLCMNT FOR REFUNDNO NEED TO CALL AL
RM BO TKTG //** EML: TAPAGENTSUS@CRMTAP.PT
RM BO TKTG //** CID: 99a66026-fa19-41a6-9d11-0fdd8f052c45 
RM BO TKTG //** EMLCID: b6cc5967-a610-488f-b883-7c976dfb15e7 
RM BO TKTG //** SENT EML | LEAVE RES AS IS 
RM BO TKTG //** QD | NFAT | S#169956226
RM BO TKTG //**  AYA | MSH0049091 | 11NOV23


12. 11NOV PNR: 2L9T5X

RM BO TKTG //**  REFUNDS 
RM BO TKTG //**  CHECKED PREV NOTES 
RM BO TKTG //**  WAITED FOR AL RESPONSE 
RM BO TKTG //**  UPON CHECKING, AL RESPONSE WITH WA AND PLCMNT 
RM BO TKTG //**  WA 101123IM | PLCMNT waiver code box of ARC IAR
RM BO TKTG //**  PROCEED IN PROCESSING REF 
RM BO TKTG //**  TKT047-8021722620 | SAC- 047NUW8AT5918 | REFAMT 608.00 
RM BO TKTG //**  DLTD ITIN | SEND RFND EML 
RM BO TKTG //**  QR | NFAT | S#169954969
RM BO TKTG //**  AYA | MSH0049091 | 11NOV23


11. 11NOV PNR: 3CP9AS

RM BO TKTG //** REFUNDS
RM BO TKTG //** CHECKED PREV NOTES 
RM BO TKTG //** UPON CHECKING, AL UATC 
RM BO TKTG //** HENCE SENT EML 
RM BO TKTG //** CHECKED HT 10618 FOR AR 
RM BO TKTG //** NOTED THAT NEED TO CTC AL FOR WAIVER CODE AT
RM BO TKTG //** SalesSupport@aerolineas.com.ar. 
RM BO TKTG //** ECID: 5182bc6a-cd73-4fef-a81f-1665fd30aceb
RM BO TKTG //** SENT EML | LEAVE RES AS IS 
RM BO TKTG //** QD | NFAT | S#169954198 
RM BO TKTG //**  AYA | MSH0049091 | 11NOV23


10. 11NOV PNR: 2OWSHK
RM BO TKTG //**  REFUNDS 
RM BO TKTG //**  CXLD FLT QH2311 
RM BO TKTG //**  CHECKED PREV NOTES NO POLICY TO THE AL 
RM BO TKTG //**  SENT EMAIL TO: gsa.GB@bambooairways.com
RM BO TKTG //**  CALLED AL USING PN:+8419001166
RM BO TKTG //**  UPON CHECKING, PAX IS ELIG. FOR REFUND BUT CANNOT PROVIDE WA
RM BO TKTG //**  PROVIDED ME AN EMAIL TO REQUEST FOR WA
RM BO TKTG //**  HOTRODAILY@BAMBOOAIRWAYS.COM
RM BO TKTG //**  KEVIN | 85296 | VIETNAM 
RM BO TKTG //**  CID: 5fbdbd78-ef3f-409d-bd72-e4106a2e5899 
RM BO TKTG //**  EMAIL CID: a65aac04-cc48-4197-942c-9cf614d03d02
RM BO TKTG //**  LEAVE RES AS IS | S#169952041 
RM BO TKTG //**  QD | NFAT | 
RM BO TKTG //**  AYA | MSH0049091 | 11NOV23


9. 11NOV PNR: 283UAH

RM BO TKTG //**  REFUNDS
RM BO TKTG //**  C2A CLK RESP/PSGR REQUESTS CANCEL
RM BO TKTG //**  CHECKED PREV NOTES 
RM BO TKTG //**  SENT FOLLOW UP EMAIL TO AL 
RM BO TKTG //**  CALLED THE AL AGAIN TO ASK FOR WA TO PROCESS REFUND
RM BO TKTG //**  NO PN ADDED ON THE HT 26765
RM BO TKTG //**  CALLED PN FOR PSGR
RM BO TKTG //**  UPON CHECKING WITH AL, PAX IS ELIG. FOR REFUND BUT
RM BO TKTG //**  THEY DON'T HAVE THE WAIVER CODE TO PROVIDE
RM BO TKTG //**  HENCE, WALK ME THRU THE WEBSITE TO SEND A FEEDBACK FORM AT
RM BO TKTG //**  https://falconflyer.gulfair.com/#/feedback
RM BO TKTG //**  AGENT NAME AND LOC: JOSE | BAHRAIN
RM BO TKTG //**  CID: 827a2fd2-4dea-4bff-b231-b85f454ee9fb
RM BO TKTG //**  REF# OF THE FEEDBACK FILED:  SR230060255 
RM BO TKTG //**  ADVANCED ESCALATED TO IED IMNJDELASERNA | APPROVED
RM BO TKTG //**  REMOVED ITIN 
RM BO TKTG //**  QR | NFAT | S#169945227
RM BO TKTG //**  AYA | MSH0049091 | 11NOV23


8. 11NOV PNR: 4CQS55

RM BO TKTG //**REFUNDS 
RM BO TKTG //** C2A CLK RESP/PSGR REQUESTS CANCEL
RM BO TKTG //** CONTACTED AL FOR WA CODE AND PLCMNT 
RM BO TKTG //** WAS ADVSD TO SEND EML INSTEAD TO
RM BO TKTG //** NORAMTRADESUPPORT.US@QATARAIRWAYS.COM
RM BO TKTG //** AGENT NAME AND LOC: GLAIZA | DOHA, QATAR 
RM BO TKTG //** CID: 015ce6b5-f812-4682-b6e0-e5093739a67f
RM BO TKTG //** LEAVE RES AS IS 
RM BO TKTG //**QD | NFAT | S#169942050 
RM BO TKTG //** AYA | MSH0049091 | 11NOV23


7. 11NOV PNR: 3JZS37

RM BO TKTG //** REFUNDS 
RM BO TKTG //** C2A CLK RESP/PSGR REQUESTS CANCEL
RM BO TKTG //** CXLD FLT 3M 060 
RM BO TKTG //** CHECKED HT 29331 
RM BO TKTG // ** WA 3MSKEDCHG | PLCMNT Endorsement Box
RM BO TKTG //** PROCEED IN PROCESSING REFUND
RM BO TKTG //** TKT449-8015594228 | SAC-C44948NZB0HBMN | REFAMT 200.98 
RM BO TKTG //** TKT449-8015594229 |  SAC-C449497IB0HBMN | REFAMT 200.98 
RM BO TKTG //** TKT449-8015594230 | SAC-C44948DDB0HBMN | REFAMT 200.98 
RM BO TKTG //**SEND RFND EML | TTL REF AMT 602.94
RM BO TKTG //** QR | NFAT | S#169938087
RM BO TKTG //** AYA | MSH0049091 | 11NOV23


6. 11NOV PNR: 4EF9T8

RM BO TKTG //** REFUNDS 
RM BO TKTG //** AS PER PREV NOTES 
RM BO TKTG //** PAX IS RQSTING FOR REFUND DUE TO 
RM BO TKTG //** CANNOT ACCEPT REPRO FROM AL 
RM BO TKTG //** TRIED TO PROCESS REF EXP ERROR 
RM BO TKTG //** WA: 65K5V PLCMNT: OSI 
RM BO TKTG //** CHECKED TKT IS ALREADY VOIDED 
RM BO TKTG //** ORIG TKT IS STILL OPEN 
RM BO TKTG //** UPON CHCKNG IN PREV NOTES 
RM BO TKTG //** DUE TO ASC, I CAN PROCEED WITH REF OF THE ORIG TKT 
RM BO TKTG //** PROCEED IN REF PROCESS 
RM BO TKTG //** TKT006-8022923124 | SAC-0060289563755 | 
RM BO TKTG //** SENT RFND EML | REFAMT: 168.00  
RM BO TKTG //** QR | NFAT | S#169936387 
RM BO TKTG //** AYA | MSH0049091 | 11NOV23


5. 11NOV PNR: 4PRMYN

RM BO TKTG //** INVOL EXCHANGE 
RM BO TKTG //** CIS/ACCEPT EMAIL/AUTO ACCEPT MAJOR
RM BO TKTG //** CXLD FLT DL 5434/DL 4964 
RM BO TKTG //** CHECKED HT 29331 
RM BO TKTG //** PROCEED IN EXCHANGE PROCESS | DMI OK 
RM BO TKTG //** OLD IATA: 50560985| NEW IATA: 50560985
RM BO TKTG //** OLD PCC: LAXEX3100| NEW PCC: LAXEX3100 
RM BO TKTG //** NEW TKT: 006-8026007901 | NEW TKT: 006-8026007898
RM BO TKTG //** QR | NFAT | S#169935160
RM BO TKTG //** AYA | MSH0049091 | 11NOV23

4. 11NOV PNR: 2G6KUK

RM BO TKTG //** REFUNDS 
RM BO TKTG //** C2A CLK RESP/PSGR REQUESTS CANCEL
RM BO TKTG //** UPON CHECKING, ITIN IS ALREADY FLOWN 
RM BO TKTG //** CALLED AL TO CONFIRM IF THE PAX USED THE RES 
RM BO TKTG //** UPON CHECKING, PAX TKT IS ALREADY USED NO ACTIVE TKT
RM BO TKTG //** CID: 5b7d0d7d-ebcc-41be-9278-72de61e33f51 
RM BO TKTG //** AGENT SINE, NAME AND LOC: MULAJIM | TURKEY 
RM BO TKTG //** TREAT AS PREV DONE 
RM BO TKTG //** QR | NFAT | S#169933537 
RM BO TKTG //** AYA | MSH0049091 | 11NOV23


3. 11NOV PNR: 3O6C6N

RM BO TKTG //** REFUNDS 
RM BO TKTG //** CXLD FLTS DL 5475/DL454/DL2998 
RM BO TKTG //** AS PER CHECKING IN PREV NOTES 
RM BO TKTG //** PAX RSTD FOR FTC WITH VALUE 761.00USD
RM BO TKTG //** RCVD CXLD ITIN 
RM BO TKTG //** HENCE, LEAVE RES AS IS 
RM BO TKTG //** QR | NFAT | S#169932391 
RM BO TKTG //** AYA | MSH0049091 | 11NOV23


2. 11NOV PNR: 22NQ85


RM BO TKTG //** INVOL EXCHANGE 
RM BO TKTG //** CIS/ACCEPT EMAIL/AUTO ACCEPT MAJOR
RM BO TKTG //** CXLD FLT DL 5217 
RM BO TKTG //** CHECKED HT 29331 
RM BO TKTG //** PROCEED IN EXCHANGE PROCESS | DMI OK 
RM BO TKTG //** OLD IATA: 50560985 | NEW IATA: 50560985
RM BO TKTG //** OLD PCC: LAXEX3100 | NEW PCC: LAXEX3100 
RM BO TKTG //** NEW TKT: 0068026007744 | SNT MINOR EML 
RM BO TKTG //** QR | NFAT | S#169931568 
RM BO TKTG //** AYA | MSH0049091 | 11NOV23


1. 11NOV PNR: 2IIEQN


RM BO TKTG //** REFUNDS 
RM BO TKTG //** C2A CLK RESP/PSGR REQUESTS CANCEL
RM BO TKTG //** CXLD FLT TP 834 
RM BO TKTG //** CHECKED HT 29331 NO POLICY ADDED 
RM BO TKTG //** CALLED AL FOR WA AND PLCMNT | UATC 
RM BO TKTG //** HENCE, SENT EML TO WEBSITE AT TAPAGENTSUS@CRMTAP.PT
RM BO TKTG //** ECID: e3f8a25f-fa25-4369-ba45-a57fa23dc55a
RM BO TKTG //** QD | NFAT | S#169930610 
RM BO TKTG //** AYA | MSH0049091 | 11NOV23


*************************************


10NOV PNR: 44GR8O

RM BO TKTG //** REFUNDS
RM BO TKTG //** C2A CLK RESP/PSGR REQUESTS CANCEL
RM BO TKTG //** CHECKED AL RESPONSE GIVING ME A LINK FOR REFUND 
RM BO TKTG //** CALL AL AGAIN FOR THE WAIVER CODE AND PLCMNT 
RM BO TKTG //** CANNOT PROVIDE WA AND PLCMNT 
RM BO TKTG //** CID: bb1df771-553f-42d3-895b-3543670cb9e3 
RM BO TKTG //**HENCE, SENT EMAIL USING: 
RM BO TKTG //** etrefunds.delta@delta.com 
RM BO TKTG //**EMAIL CID: 2319f480-cbd3-403b-89a4-a7f2b0d4e388
RM BO TKTG //** QD | NFAT | S#169887232 
RM BO TKTG //** AYA | MSH0049091 | 10NOV23





10NOV PNR: 2LGFUO

RM BO TKTG //** TICKET REJECT
RM BO TKTG //** AS PER CHECKING IN PREV NOTES 
RM BO TKTG //** THERE WAS A PRICE HIKE HAPPENED 
RM BO TKTG //** PAX IS UNDECIDED WHETHER TO CONTINUE THE BOOKING 
RM BO TKTG //** TRIED TO CALL PAX AGAIN FOR CONFIRMATION | UATC 
RM BO TKTG //** HENCE, QD | NFAT | RCVD SAME DAY |
RM BO TKTG //** S#169882215 | TRVLR TIER BASED ON VOYA 
RM BO TKTG //** VNEXT ISNT WORKING 
RM BO TKTG //** AYA | MSH0049091 | 10NOV23


10NOV PNR: 2OLPR3

RM BO TKTG //** TICKET REJECT 
RM BO TKTG //** UPON CHECKING, ERROR DUE TO DUP BOOKING 
RM BO TKTG //** CHECKED FOR POSSIBLE DUP BOOKING 
RM BO TKTG //** UPON CHECKING PNR: 2OMSXA IS ALRDY TKTD 
RM BO TKTG //** CHECKED, SAME EXACT FLTS, DOB AND NAME 
RM BO TKTG //** THE PNR IS ALREADY TICKETED 
RM BO TKTG //** THEREFORE, PROCEED TO DELETE THIS ITIN 
RM BO TKTG //** QR | NFAT | S#169880136 
RM BO TKTG //** AYA | MSH0049091 | 10NOV23


10NOV PNR: 4CQS55

RM BO TKTG //**  REFUNDS
RM BO TKTG //**  C2A CLK RESP/PSGR REQUESTS CANCEL
RM BO TKTG //**  CHECKED HT 29331 AND 10618 
RM BO TKTG //** NO WAIVER CODE AVAILABLE 
RM BO TKTG //** CALLED AL TO ASK FOR WA CODE TO USE | UATC 
RM BO TKTG //** SENT EML INSTEAD AT hoetrodaily@bambooairways.com
RM BO TKTG //** EMAIL CID: 37d44a6d-7f70-4b87-a7e1-995765d8099f
RM BO TKTG //** QD | NFAT | S#169876150
RM BO TKTG //** AYA | MSH0049091 | 10NOV23


10NOV PNR: 2M4XW8

RM BO TKTG //**  EXCHANGE ERRORS 
RM BO TKTG //**  REVIEWED PNR 
RM BO TKTG //**  UPON CHECKING, THERE WAS A NOTES FROM BO TKTG 
RM BO TKTG //**  TREAT AS PREV DONE | LEAVE RES AS IS 
RM BO TKTG //**  QR | NFAT | S#169870716
RM BO TKTG //** AYA | MSH0049091 | 10NOV23


10NOV PNR: 3ITYW4

RM BO TKTG //**  REFUNDS
RM BO TKTG //**  C2A CLK RESP/PSGR REQUESTS CANCEL
RM BO TKTG //**  CHECKED HT 29331 AND 10618 
RM BO TKTG //**  NO WA FOR OA CALLED AL FOR WA 
RM BO TKTG //**  WA: NAMRZCX  PLCMNT: REMARKS 
RM BO TKTG //**  AGENT ADDED IT IN OSI FIELD AS WELL 
RM BO TKTG //**  AGENT SINE, NAME AND LOC: STEPH |  7018RM | MNL
RM BO TKTG //**  CID: beec4b23-4f1d-45f3-9e6d-7e59fde8049a
RM BO TKTG //**  PRCOEED WITH PROCESS REF 
RM BO TKTG //**  TKT160-8020212877 | SAC- 160NUJUORAHZH | REF AMT194.80
RM BO TKTG //**  SENT RFND EML | S#169873544
RM BO TKTG // ** QR | NFAT 
RM BO TKTG //** AYA | MSH0049091 | 10NOV23


10NOV PNR: 2N7NYQ

RM BO TKTG //**  REFUNDS
RM BO TKTG //**  C2A CLK RESP/PSGR REQUESTS CANCEL
RM BO TKTG //**  CX7605 PHXLAX CXLD FLT 
RM BO TKTG //**  CHECKED HT 29331 AND 10618 
RM BO TKTG //**  NO WA FOR OA CALLED AL FOR WA 
RM BO TKTG //**  WA: NAMRZCX  PLCMNT: REMARKS 
RM BO TKTG //**  AGENT ADDED IT IN OSI FIELD AS WELL 
RM BO TKTG //**  AGENT SINE, NAME AND LOC: STEPH |  7018RM | MNL
RM BO TKTG //**  CID: beec4b23-4f1d-45f3-9e6d-7e59fde8049a
RM BO TKTG //**  PRCOEED WITH PROCESS REF 
RM BO TKTG //**  TKT160-8009211701-02 |   SAC- 160NUJGWFIL9X | REF AMT 5116.05 
RM BO TKTG //**  TKT160-8009211699-00 |  SAC- 160NUJGWFIL9V | TRF AMT 5116.05 
RM BO TKTG //**  TTL REF AMT: 10232.10 | SENT REFND EML 
RM BO TKTG //** QR | NFAT | S#169872039
RM BO TKTG //** AYA | MSH0049091 | 10NOV23


10NOV PNR: 2L9T5X 

RM BO TKTG //**  REFUNDS
RM BO TKTG //** CUSTOMER IS REQSTNG FOR REFUND DUE TO CXLN
RM BO TKTG //**  STILL NO AL RESPONSE 
RM BO TKTG //** CALLED AL FOR WA 
RM BO TKTG //**  WAS ADVSD TO SEND AN EMAIL TO WA 
RM BO TKTG //**  TAPAGENTSUS@CRMTAP.PT AGNT SN AND LOC 84243F | LISBON
RM BO TKTG //**  CID: 53c03d46-0c05-4e17-ab32-dcaf6b923f76
RM BO TKTG //**  EMAIL CID: 91e30242-088b-4754-ba6a-6e4e561122cd 
RM BO TKTG //** QD | NFAT | S#169856152 
RM BO TKTG //** AYA | MSH0049091 | 10NOV23


10NOV PNR: 4GIV3U

RM BO TKTG //** REFUNDS
RM BO TKTG //** C2A CLK RESP/PSGR REQUESTS CANCEL
RM BO TKTG //** TLV FLT WAS CXLD 
RM BO TKTG //**  AL ALRDY REPLIED WITH THE LINK FOR THE WA OF TLV FLTS CXLN 
RM BO TKTG //**  LINK: https://www.tapagents.com/Partners_UI/Article.aspx?ArticleId=1846
RM BO TKTG //**  WA: PTTRVW292023 PLCMNT: WARM, FE AND OSI
RM BO TKTG //**  PRCOEED TO PROCESS REF 
RM BO TKTG //**  TKT047-8020880082 | SAC- 047NUJ34H8KIA | REF AMT322.62 
RM BO TKTG //** SEND RFND EML | S#169853921
RM BO TKTG //**  QR | NFAT | 
RM BO TKTG //** AYA | MSH0049091 | 10NOV23


10NOV PNR: 2G22EZ

RM BO TKTG //** REFUNDS
RM BO TKTG //** C2A CLK RESP/PSGR REQUESTS CANCEL
RM BO TKTG //** TLV FLT WAS CXLD 
RM BO TKTG //** CHECKED HT 41232 
RM BO TKTG //** NO NEED TO CTC AL SINCE FLT CXLD INCLUDES AY FLT 
RM BO TKTG //** PAX IS ELIG. FOR REFUND 
RM BO TKTG //** WA: SR OTHS YY- REFUND DUE ISRAEL WAR 
RM BO TKTG //** PLCMNT: SSR 
RM BO TKTG //** PRCOEED TO PROCESS REF 
RM BO TKTG //** TKT105-8021568008-09 | SAC- 105NUKD2B2D54 | REF AMT2467.22
RM BO TKTG //** TKT105-8021568006-07 | SAC- 105NUKD2B2D52 | REF AMT2467.22
RM BO TKTG //** SEND RFND EML | TTL REF AMT 4934.44 
RM BO TKTG //** QR | NFAT | S#169852540
RM BO TKTG //** AYA | MSH0049091 | 10NOV23


10NOV PNR: 4S5MJY

RM BO TKTG //** REFUNDS 
RM BO TKTG //** C2A CLK RESP/PSGR REQUESTS CANCEL
RM BO TKTG //** TLV FLT AS CXLD
RM BO TKTG //**CHECKED  HT 41232
RM BO TKTG //** WAIVER CODE: TELEX NO: 85140 REF 84981 ISRAEL STUATION.
RM BO TKTG //** NO WAIVER PLCMNT ADDED, HENCE ADD IT IN WARM, FE AND OSI 
RM BO TKTG //** PROCEED WITH PROCESS  REFUND 
RM BO TKTG //** TKT235-8016613913 | SAC- 23543390C8131 | REF AMT 636.42 
RM BO TKTG //** SEND TRFND EML | S#169850093
RM BO TKTG //** QR | NFAT | 
RM BO TKTG //** AYA | MSH0049091 | 10NOV23

10NOV PNR: 283UAH 

RM BO TKTG //**  C2A CLK RESP/PSGR REQUESTS CANCEL
RM BO TKTG //**  ALL FLTS CXLD INCLUDES TLV 
RM BO TKTG //**  CHECKED AHT 41232 NO POLICY ADDED 
RM BO TKTG //**  CALLED AL TO ASK FOR WAIVER CODE 
RM BO TKTG //**  ZAINAB | GF HDQ BAHRAIN 
RM BO TKTG //**  CID: 3339a0ca-3c67-4c13-9c65-8d37ca92fdb8 
RM BO TKTG //**  ADVSD TO CTC LAX TRIED TO CALL AL | UATC 
RM BO TKTG //**  HENCE, SENT EML PROVIDED BY ZAINAB
RM BO TKTG //**  EMAIL ADD: GFUSCA@aviaworldna.com
RM BO TKTG //**  ECID: c44ee034-56a5-4fc8-a5fa-c90a7bdb9db1 
RM BO TKTG //**  QD | NFAT | S#169847289 
RM BO TKTG //** AYA | MSH0049091 | 10NOV23


10NOV PNR: 493UAI

RM BO TKTG //**  REFUNDS
RM BO TKTG //**  C2A CLK RESP/PSGR REQUESTS CANCEL
RM BO TKTG //**  ALL FLTS CXLD INCLUDES TLV FLT 
RM BO TKTG //**  CHECKED HT 41232 
RM BO TKTG //**  WAIVER CODE: ACATLVOCT23 PLMCNT: ENDO BOX 
RM BO TKTG //**  PROCEED IN PROCESSSING REF 
RM BO TKTG //**  TKT014-8024845645-46 | SAC- 014NUJ34JLKCT | REF AMT: 880.34 
RM BO TKTG //**  SENT RFND EML | S#169841125
RM BO TKTG //**  QR | NFAT 
RM BO TKTG //** AYA | MSH0049091 | 10NOV23


10NOV PNR: 4MWYEN 

RM BO TKTG //** REFUNDS 
RM BO TKTG //** C2A CLK RESP/PSGR REQUESTS CANCEL
RM BO TKTG //** 9X 180 IADMGW CXLD FLT 
RM BO TKTG //** CHECKED HT 29331
RM BO TKTG //** WAIVER CODE: Waiver code - OSI UA OASKEDCHG 
RM BO TKTG //** PROCEED IN PROCESSING REF 
RM BO TKTG //** PAX IS IN CI STATUS 
RM BO TKTG //** CALLED AL FOR VER IF THE PAX BOARDED THE PLANE 
RM BO TKTG //** AGENT SINE, NAME AND LOC: 
RM BO TKTG //** LEA | EE | DETROIT, MI 
RM BO TKTG //** CID: cdb071ef-1726-4850-97e9-d8c1e9737327 
RM BO TKTG //** WAS ADVSD pax first flt was alrdy tagged as LFTD 
RM BO TKTG //** CONSIDERED AL CNTRL AS PER ADVSD BY LEA 
RM BO TKTG //** HENCE, NFAN | QR  | S#169838121 
RM BO TKTG //** AYA | MSH0049091 | 10NOV23



10NOV PNR: 2G22EZ 

RM BO TKTG //** REFUNDS
RM BO TKTG //** C2A CLK RESP/PSGR REQUESTS CANCEL
RM BO TKTG //** CXLD FLT HELTLV/TLVMAD 
RM BO TKTG //** CHECKED HT 41232 
RM BO TKTG //** PAX IS ELIG. FOR REFUND 
RM BO TKTG //** CHECKED HT 29331 FOR APPLICABLE WAIVER CODE
RM BO TKTG //** no waiver code added for other OA FLTS 
RM BO TKTG //** CALLED AL FOR WA | UATC 
RM BO TKTG //** HENCE, SENT EMAIL AT refunds@finnair.com
RM BO TKTG //** EMAIL CID: aa129fa6-eb23-48cd-9792-49693b3179b3 
RM BO TKTG //** NFAT | QD | S#169836802 
RM BO TKTG //** AYA | MSH0049091 | 10NOV23



***********
09NOV PNR: 26JHKH 

61 RM BO TKTG //** TICKET REJECT
 62 RM BO TKTG //** INFANT NAME IS INCOMPLETE
 63 RM BO TKTG //** TRIED TO CALL AL TO ASK ASSISTANCE
 64 RM BO TKTG //** AL UATC
 65 RM BO TKTG //** TRIED TO CALL PAX TO DISCUSS OPTIONS | UATC
 66 RM BO TKTG //** HENCE, SENT 2ND ATTEMPT EMAIL TO THE PAX
 67 RM BO TKTG //** CID: 0E90F1BD-C4A9-4A4B-91A8-82C92E23E1B2
 68 RM BO TKTG //** QD | NFAT | S#169767507
 69 RM BO TKTG //** AYA | MSH0049091 | 09NOV23


09NOV PNR: 44GR8O

RM BO TKTG //** INVOL REFUND 
RM BO TKTG //** C2A CLK RESP/PSGR REQUESTS CANCEL
RM BO TKTG //** CXLD FLT DL DL8335 CDGFLR
RM BO TKTG //** CHECKED HT 29331 NO POLICY FOR CS FLTS 
RM BO TKTG //** CALLED  AL TO ASK FOR THE WC TO USE | UATC 
RM BO TKTG //** HENCE, SENT AN EMAIL USING: 
RM BO TKTG //** deltaprofessional@delta.com 
RM BO TKTG //** EMAIL CID: 2ef2d7bb-1ab5-4945-8cce-a23105538cb2
RM BO TKTG //** QD | NFAT | S#169782201
RM BO TKTG //** AYA | MSH0049091 | 09NOV23


09NOV PNR: 2HUOIO

RM BO TKTG //** REFUND DUE TO ASC 
RM BO TKTG //** AS PER PREV NOTES, STILL WAITING FOR THE WAIVER CODE FROM AL 
RM BO TKTG //** AL REPLIED WITH WAIVERCODE TO USE 
RM BO TKTG //** PLCMNT IN WARM , FE AND OSI 
RM BO TKTG //** AA WAIVER CODE: IB398219DEC
RM BO TKTG //** PROCEED WITH REFUND PROCESS 
RM BO TKTG //** TKT075-8014635828 | SAC-07511965383790 | REF AMT: 494.12
RM BO TKTG //** TKT075-8014635829 | SAC-07511962500265 | REF AMT: 494.12
RM BO TKTG //** TKT075-8014635830 | SAC-07511967218923 | REF AMT: 494.12
RM BO TKTG //**  TKT075-8014635831 | SAC-07511973772566 | REF AMT: 494.12 
RM BO TKTG //** SEND RFND EML | TTL RF AMT: 1976.48 
RM BO TKTG //** QR | NFAT | S#169780184
RM BO TKTG //** AYA | MSH0049091 | 09NOV23


09NOV PNR: 43R93W

RM BO TKTG //** REFUNDS 
RM BO TKTG //** AS PER CHECKING IN THE PREV NOTES TKT IS ALRDY RFNDD
RM BO TKTG //** CHECKED TKT AND IT IS REFUNDED ALREADY 
RM BO TKTG //** TREAT AS PREV DONE
RM BO TKTG //** QR | NFAT | S#169778608
RM BO TKTG //** AYA | MSH0049091 | 09NOV23


09NOV PNR:  2J8BCB 

RM BO TKTG //** TICKET REJECT 
RM BO TKTG //** UPON CHECKING FIRST SEGMENT IS BENING CXLD 
RM BO TKTG //** ALREADY TRIED TO RE-SELL FLIT IN ANOTHER COS
RM BO TKTG //** PAX PLATINUM TIER, ALRDY TRIED UNTIL HIGHEST COS 
RM BO TKTG //** STILL THE SAME ERROR 
RM BO TKTG //** TRIED TO CALL PAX TO OFFER OPTIONS | ROUTED TO VM
RM BO TKTG //** VOIDED SPLT TKT: 2J7Z53 
RM BO TKTG //** SEND EML PAX: 74da9981-5c43-488b-a4f2-99fa15fcb162
RM BO TKTG //** QD | NFAT | S#169776998 
RM BO TKTG //** AYA | MSH0049091 | 09NOV23


09NOV PNR: 2IBPMH

RM BO TKTG //**  TICKET REJECT 
RM BO TKTG //**  NAME CORRECTION 
RM BO TKTG //**  CHECKED PREV NOTES 
RM BO TKTG //**  AS PER CHECKING, PREV AGENT STILL WAITING FOR 
RM BO TKTG //**  AIRLINE REVERT 
RM BO TKTG //**  ENDORSED AND APPRVD BY SOD IMNJDELASERNA 
RM BO TKTG //**  QR | NFAT | S#169770658
RM BO TKTG //** AYA | MSH0049091 | 09NOV23


09NOV PNR: 26AOIG

RM BO TKTG //**  INVOL EXCH
RM BO TKTG //**  TKT IS ON AL CONTROL 
RM BO TKTG //**  CHECKED AF WEBSITE TO CHECK ITIN 
RM BO TKTG //** UPON CHECKING|ITIN IS ALREADY MATCHED TO AL WEBSITE TKT
RM BO TKTG //** PREV DONE BY AL
RM BO TKTG //**  LEAVE RES AS IS
RM BO TKTG //** QR | NFAT | S#169769405
RM BO TKTG //** AYA | MSH0049091 | 09NOV23


09NOV PNR: 2A9F9H

RM BO TKTG //** TICKET REJECT 
RM BO TKTG //** INFANT NAME IS INCOMPLETE
RM BO TKTG //** TRIED TO CALL AL TO ASK ASSISTANCE 
RM BO TKTG //** AL UATC 
RM BO TKTG //** TRIED TO CALL PAX TO DISCUSS OPTIONS | UATC 
RM BO TKTG //** HENCE, SENT 2ND ATTEMPT EMAIL TO THE PAX 
RM BO TKTG //** CID: 0e90f1bd-c4a9-4a4b-91a8-82c92e23e1b2
RM BO TKTG //** QD | NFAT | S#169767507
RM BO TKTG //** AYA | MSH0049091 | 09NOV23


09NOV PNR: 3BC32V 

RM BO TKTG //** INVOL EXCHANGES 
RM BO TKTG //** CHECKED PREV NOTES 
RM BO TKTG //** AS PER CHECKING, TKT OF P2 WAS ALREADY IN AL CONTROL 
RM BO TKTG //** DUE TO RECENT NAME CORRECTION
RM BO TKTG //** TRIED TO CALL AL FOR ASSISTANCE | UATC 
RM BO TKTG //** TRIED TO CALL AL AGAIN TO CHECK FOR OPTIONS | UATC 
RM BO TKTG //** TRIED TO CALL PAX INSTEAD TO PROVIDE OPTIONS 
RM BO TKTG //** HUSBAND ANSWERED FAILED SECVER
RM BO TKTG //** HENCE SENT EMAIL TO PAX USING HT 40514
RM BO TKTG //** EMAIL CID: 595cf08d-a5f0-4619-a289-8bca423419af
RM BO TKTG //** NFAT | QR APPRVD BY SOD IMNJDELASERNA | S#169755738 
RM BO TKTG //** AYA | MSH0049091 | 09NOV23



09NOV PNR: 2G5OYT

RM BO TKTG //** TICKET REJECT  
RM BO TKTG //** AS PER CHECKING, FLTS ARE UC THEREFORE
RM BO TKTG //** TRIED TO SELL-IN THE FLTS NO FLT OPTIONS
RM BO TKTG //** CALLED TO PAX TO OFFER CXLN | ROUTED TO VM 
RM BO TKTG //** HENCE SENT EMAIL AGAIN TO PAX 
RM BO TKTG //** CID: 2ed38115-ad2f-4235-b96e-f8f59042d14d
RM BO TKTG //** QD | NFAT | S#169754356
RM BO TKTG //** AYA | MSH0049091 | 09NOV23


09NOV PNR: 2EAGIF
RM BO TKTG //** TICKET REJECT  
RM BO TKTG //** AS PER CHECKING, FLTS ARE UC THEREFORE
RM BO TKTG //** SELL-IN THE FLTS NO FLT OPTIONS
RM BO TKTG //** CALLED TO PAX TO OFFER OPTIONS | ROUTD TO VM
RM BO TKTG //** SENT EMAIL TO PAX 
RM BO TKTG //** CID: c4541ced-4bbb-407e-b4bd-9405f0debc04
RM BO TKTG //** QD | NFAT | S#169747490
RM BO TKTG //** AYA | MSH0049091 | 09NOV23

09NOV PNR: 4GIV3U
RM BO TKTG //** REFUNDS 
RM BO TKTG //** C2A CLK RESP/PSGR REQUESTS CANCEL
RM BO TKTG //** CHECKED HT 29331 | NO WA ADDED 
RM BO TKTG //** CALLED AL TO ASK ABOUT WA 
RM BO TKTG //** WAS ADVSD TO REACH OUT THEIR HELP DESK USING: 
RM BO TKTG //** TAPAGENTSUSA@CRMTAP.PT
RM BO TKTG //** AGENT NAME AND LOC: MARCO ANTONIO | BRAZIL 
RM BO TKTG //** CID: cedac681-547b-4421-a4f1-956170fdf5ee
RM BO TKTG //** EMAIL CID: 48e3249d-437c-4d75-90d7-9a6996fa87ff
RM BO TKTG //** QD | NFAT | S#169746011
RM BO TKTG //** AYA | MSH0049091 | 09NOV23

09NOV PNR: 2L9T5X

RM BO TKTG //** REFUNDS 
RM BO TKTG //** CUSTOMER IS REQSTNG FOR REFUND DUE TO CXLN
RM BO TKTG //** CHECKED PREV NOTES NO WA ADDED 
RM BO TKTG //** CALLED AL TO ASK ABOUT WA 
RM BO TKTG //** WAS ADVSD TO REACH OUT THEIR HELP DESK USING: 
RM BO TKTG //** TAPAGENTSUSA@CRMTAP.PT
RM BO TKTG //** AGENT, SINE NAME AND LOC: GUMARIO | PORTUGAL 
RM BO TKTG //** CID: ca3211ff-11eb-4a89-b917-e0e8e584bd61
RM BO TKTG //** EMAIL CID: a7d25b92-6cfb-4004-ad46-c5fe3136e34a
RM BO TKTG //** QD | NFAT | S#169742947
RM BO TKTG //** AYA | MSH0049091 | 09NOV23


09NOV PNR: 3KG9AO

RM BO TKTG //** REFUNDS
RM BO TKTG //**  CXLD FLT DUE TO ISREAL WAR 
RM BO TKTG //** AS PER CHECKING IN PREV NOTES 
RM BO TKTG //** WAIVER CODE: NYCAZ01CC GGSU 09NOV0927L
RM BO TKTG //** NO ADDED PLCMNT HENCE PUT IN IN WARM, FE
RM BO TKTG //** PROCEED WITH PROCESSING REFUND 
RM BO TKTG //** TKT:055-8020216515 |  SAC- 055NU6U3TMNR7 
RM BO TKTG //** SND RFNDEML | AMT: 1476.97
RM BO TKTG //** QR | NFAT | S#169742293
RM BO TKTG //** AYA | MSH0049091 | 09NOV23

9NOV PNR: 2G5OYT
RM BO TKTG //** TICKET REJECT  
RM BO TKTG //** AS PER CHECKING, FLTS ARE UC THEREFORE
RM BO TKTG //** TRIED TO SELL-IN THE FLTS NO FLT OPTIONS
RM BO TKTG //** CALLED TO PAX TO OFFER OPTIONS | UATC 
RM BO TKTG //** HENCE SENT EMAIL TO PAX 
RM BO TKTG //** CID: bd744a4b-6096-4f67-ae44-0b8f00cec44a
RM BO TKTG //** QD | NFAT | S#169736604
RM BO TKTG //** AYA | MSH0049091 | 09NOV23

09NOV PNR: 3DTCT8

RM BO TKTG //** REFUNDS
RM BO TKTG //** CHECKED PREV NOTES 
RM BO TKTG //** AS PER CHECKING, PAX RQSTD TO CXL DUE TO ASC
RM BO TKTG//** NO ACTION ADVSD BY GCO
RM BO TKTG //** CHECKED HT 41232 | REF ALLOWED 
RM BO TKTG //** PROCEED IN PROCESING REFUND NONE LISTED WAIVER CODE AS PER POLICY 
RM BO TKTG //** TKT075-8012647644-45 | SAC-07511967975485 | REF AMT: 1296.97
RM BO TKTG //** TKT075-8012647646-47 | SAC-07511974267020 | REF AMT: 1296.97
RM BO TKTG //** SENT RFND EML |  TTL REF AMT: 2593.94
RM BO TKTG //** QR | NFAT | S#169735649
RM BO TKTG //** AYA | MSH0049091 | 09NOV23

**************

08NOV PNR: 2EAGIF 

RM BO TKTG //** TICKET REJECT  
RM BO TKTG //** AS PER CHECKING, FLTS ARE UC THEREFORE
RM BO TKTG //** SELL-IN THE FLTS NO FLT OPTIONS
RM BO TKTG //** CALLED TO PAX TO OFFER OPTIONS | UATC 
RM BO TKTG //** SENT EMAIL TO PAX 
RM BO TKTG //** CID: 93ceed3f-ccd7-4874-b815-090248468aac
RM BO TKTG //** QD | NFAT | S#169683088
RM BO TKTG //** AYA | MSH0049091 | 08NOV23


08NOV PNR: 2E9Z7W

RM BO TKTG //** TICKET REJECT 
RM BO TKTG //** CHECKED TKT, AS FLT 
RM BO TKTG //** PAX ADDED INFANT 
RM BO TKTG //** AS PER CHECKING, AS DOSNT ALLW INF TKTG 
RM BO TKTG //** TKTS WERE ALRDY ISSUED FOR THE THREE PAX
RM BO TKTG //** SENT EML TO PAX CANNOT RETRIEVE ITIN# IN VNEXT, DUE TO ERROR. HENCE SENT IT OUTSIDE 
RM BO TKTG //** CID: b221c73a-26fa-4004-ae73-5d9c08ed0292
RM BO TKTG //** QR | NFAT | S#169681263
RM BO TKTG //** AYA | MSH0049091 | 08NOV23

08NOV PNR: 26AOIG

RM BO TKTG //** EXCHANGE ERRORS
RM BO TKTG //** AS PER CHECKING IN PREV NOTES 
RM BO TKTG //** AF ETKT NOT AUTHORIZED
RM BO TKTG //** TRIED TO REISSUE THE TKT AS WELL, SAME ERROR
RM BO TKTG //** UPON CHECKING TKT IS IN AL CONTROL ALREADY 
RM BO TKTG //** REACHED OUT PAX TO ADVISED TO CALL THE AL TO REISSUE THE TKT 
RM BO TKTG //** UATC | HENCE SENT EMAIL 
RM BO TKTG //** CID: a5255bcc-6822-4265-a907-08b85eab58bd
RM BO TKTG //** QD | NFAT | S#169680286 
RM BO TKTG //** AYA | MSH0049091 | 08NOV23


08NOV PNR: 2E2KT5
RM BO TKTG //** TICKET REJECT 
RM BO TKTG //** UPON CHECKING, NO DOB ADDED 
RM BO TKTG //** CHECKED VOYAGER, NO DOB ADDED 
RM BO TKTG //** CALLED PAX TO ASK ABOUT HER BIRTHDAY
RM BO TKTG //** CID: 13488f3a-1c26-4c1c-a020-7ca7011d8338
RM BO TKTG //** PROCEED IN ISSUING THE TKT 
RM BO TKTG //** QR | NFAT | S#169677840
RM BO TKTG //** AYA | MSH0049091 | 08NOV23


08NOV PNR: 2R8DFG

RM BO TKTG //**  EXCHANGE ERRORS
RM BO TKTG //**  NAME CORRECTION 
RM BO TKTG //**  CHECKED PREV NOTES FLT IS IN CI STATUS
RM BO TKTG //**  CHECKED FLT FIRST SEGMENT IS ALREADY FLOWN 
RM BO TKTG //**  PAST-DATED FLIGHT
RM BO TKTG //**  CANNOT ADD RMRKS IN VOYA DUE TO DIFF POS 
RM BO TKTG //**  QR | NFAT 
RM BO TKTG //** AYA | MSH0049091 | 08NOV23


08NOV PNR: 2DGZ

RM BO TKTG //** TICKET REJECT 
RM BO TKTG //** CHECKED TKT, AS FLT 
RM BO TKTG //** PAX ADDED INFANT 
RM BO TKTG //** AS PER CHECKING, AS DOSNT ALLW INF TKTG 
RM BO TKTG //** TKTS WERE ALRDY ISSUED FOR THE THREE PAX
RM BO TKTG //** SENT EML TO PAX   
RM BO TKTG //** CID: 4bb011bc-0fe3-4743-8c20-f6849f6adcb7
RM BO TKTG //** QR | NFAT | S#169664813 
RM BO TKTG //** AYA | MSH0049091 | 08NOV23


08NOV PNR: 2D5ZUM
RM BO TKTG //** TICKET REJECT 
RM BO TKTG //** CHECKED TKT, AS FLT 
RM BO TKTG //** PAX ADDED INFANT 
RM BO TKTG //** AS PER CHECKING, AS DOSNT ALLW INF TKTG 
RM BO TKTG //** TKTS WERE ALRDY ISSUED FOR THE THREE PAX
RM BO TKTG //** SENT EML TO PAX   
RM BO TKTG //** CID: 968d0529-2368-4c9e-b3bb-c356fbe86bd5
RM BO TKTG //** QR | NFAT | S#169658162
RM BO TKTG //** AYA | MSH0049091 | 08NOV23


08NOV PNR: 2829N4
RM BO TKTG //** TICKET REJECT 
RM BO TKTG //** PRVSLY DELAYED 
RM BO TKTG //** AS PER CHECKING, FLTS ARE UC THEREFORE, PREV AGENT 
RM BO TKTG //** RE-SELL-IN THE FLTS AND CALLED PAX | UATC 
RM BO TKTG //** TRIED TO RE-SELL-IN THE FLTS AGAIN, NO AVAIL FLTS
RM BO TKTG //** SENT FU EMAIL TO PAX 
RM BO TKTG //** CID: c3f50155-7380-4525-b5cf-c15dba3df1e0
RM BO TKTG //** QD | NFAT | S#169656286
RM BO TKTG //** AYA | MSH0049091 | 08NOV23

08NOV PNR: 2CS29N

RM BO TKTG //** TICKT REJECT 
RM BO TKTG //** AS PER CHECKING, IT'S IN RAINOK 
RM BO TKTG //** RAINOK WAS ALRDY REMOVED
RM BO TKTG //** REPRICED THE TKT, GOT THE SAME FARE 
RM BO TKTG //** GDS ERROR, NO FOP | ADDED THE OFOP 
RM BO TKTG //** CHOOSED SEATS
RM BO TKTG //** QR | NFAT | S#169653296
RM BO TKTG //** AYA | MSH0049091 | 08NOV23

08nov pnr: 2A9F9H

RM BO TKTG //** TICKET REJECT 
RM BO TKTG //** UNCONFRMD SGMNTS 
RM BO TKTG //** AS PER CHECKING IN PREV NOTES, AGENT ALRDY CLD PAX 
RM BO TKTG //** OUTSIDE CALLING HRS HENCE, QD 
RM BO TKTG //** TRIED TO RE-SELL FLT FOR THE PAX 
RM BO TKTG //** FARE INCREASE OF 88.00USD 
RM BO TKTG //** TRIED TO CALL PAX TO DISCUSS OPTIONS | UATC 
RM BO TKTG //** HENCE, SENT EML 2ND ATTMPT 
RM BO TKTG //** CID: c3b045ae-1733-42e2-af09-54279696612e
RM BO TKTG //** QD | NFAT | S#169649092 
RM BO TKTG //** AYA | MSH0049091 | 08NOV23



08nov pnr: 2CPED8

RM BO TKTG //** TICKET REJECT 
RM BO TKTG //** CHECKED TKT, AS FLT 
RM BO TKTG //** PAX ADDED INFANT 
RM BO TKTG //** AS PER CHECKING, AS DOSNT ALLW INF TKTG 
RM BO TKTG //** TKTS WERE ALRDY ISSUED FOR THE THREE PAX
RM BO TKTG //** SENT EML TO PAX   
RM BO TKTG //** CID: bd0ec7ce-4c8a-45a7-b591-e50406afae16
RM BO TKTG //** QR | NFAT | 
RM BO TKTG //** AYA | MSH0049091 | 08NOV23


08NOV PNR: 26JHKH

RM BO TKTG //** TICKET REJECT 
RM BO TKTG //** checked prev notes 
RM BO TKTG //** as per checking, inf first name was incomplete
RM BO TKTG //**  tried to call al to ask for possible workarnd 
RM BO TKTG //**  outside calling hrs 
RM BO TKTG //** QD | NFAT | S#169643824 
RM BO TKTG //** AYA | MSH0049091 | 08NOV23
 

08NOV PNR: L7NUOT

RM BO TKTG //** TICKET REJECT 
RM BO TKTG //** as per checking there was an issue with the fop 
RM BO TKTG //** called pax to issue tkt using cc info | uatc 
RM BO TKTG //**  hence sent email to pax 
CID: 97ff8af5-1fb1-485d-adf4-cac51e0ee58f
RM BO TKTG //** QD | NFAT | S#169640274
RM BO TKTG //** AYA | MSH0049091 | 08NOV23


08NOV PNR: 2BXVSY

RM BO TKTG //** TICKET REJECT 
RM BO TKTG //** RCVD THE PNR AS RAINOK BY THE PREV AGENT 
RM BO TKTG //** CHECKED RMRKS 
RM BO TKTG //** PREV AGENT ALRDY SENT EML TO FT 
RM BO TKTG //**QD | NFAT | RCVD SAME DAY | S#169638020 
RM BO TKTG //** AYA | MSH0049091 | 08NOV23


08NOV PNR: 24DHDN

RM BO TKTG //** TICKET REJECT 
RM BO TKTG //** RCVD THE PNR AS RAINOK BY THE PREV AGENT 
RM BO TKTG //** CHECKED RMRKS, AS PER CHCKNG
RM BO TKTG //** DL HX AUTO CXLD 
RM BO TKTG //** SENT EMAIL TO PAX
RM BO TKTG //** CID: 0b4e4fe8-3219-494d-a8a2-1698e0b07643
RM BO TKTG //**QR | NFAT | S#169636852  
RM BO TKTG //** AYA | MSH0049091 | 08NOV23

*******************************

07NOV PNR: 3GZG2G

RM BO TKTG //**  EXCHANGES ERRORS 
RM BO TKTG //**  CHECKED DMI, ITIN OK 
RM BO TKTG //**  UPON CHECKING IN THE PREV NOTES, AGENT SENT AN EMAIL TO DE 
RM BO TKTG //**  FOR WAIVER TO REISSUE NO ADDED ADDITIONAL INFO 
RM BO TKTG //**  CHECKED TQT, NO ADDED TST YET. TRIED TO FXQ, REISSUE NOT ALLOWED 
RM BO TKTG //**  TRIED TO FXP, PRICE HIKE 
RM BO TKTG //**  TRIED TO SELL-IN THE EXACT SAME FLT DE FLT NOT AVAIL 
RM BO TKTG //**  ESCALATED TO SOD IMJDELASERNA
RM BO TKTG //** QD | NFAT | CNT ADD RMRKS TO VOYA DUE TO UNAUTH POS
RM BO TKTG //** AYA | MSH0049091 | 07NOV23


07NOV PNR: 28SCPI 

RM BO TKTG //** TICKET REJECT 
RM BO TKTG //** CHECKED TKT, AM FLT 
RM BO TKTG //** PAX ADDED INFANT 
RM BO TKTG //** AS PER CHECKING, NAME TOO LONG
RM BO TKTG //** CONTACTED AL TO ASK ASSISTANCE | UATC 
RM BO TKTG //** CONTACTED PAX FOR OPTNS | UATC 
RM BO TKTG //** SEND EML TO PAX   
RM BO TKTG //** CID: 044a12d6-e295-4567-8024-ac9235a9a613
RM BO TKTG //** QD | NFAT | S#169592066
RM BO TKTG //** AYA | MSH0049091 | 07NOV23


07NOV PNR: 24TJVQ

RM BO TKTG //** TICKET REJECT 
RM BO TKTG //** CHECKED TKT, AS FLT 
RM BO TKTG //** PAX ADDED INFANT 
RM BO TKTG //** AS PER CHECKING, AS DOSNT ALLW INF TKTG 
RM BO TKTG //** CONTINUED TO ISSUE THE TKT FOR TWO PAX
RM BO TKTG //** SEND EML TO PAX   
RM BO TKTG //** CID: 866b6dc5-98b5-4375-a455-aba3cb6e250e
RM BO TKTG //** QR | NFAT | S#169590882
RM BO TKTG //** AYA | MSH0049091 | 07NOV23

07NOV PNR: 28NNOJ

RM BO TKTG //** TICKET REJECT 
RM BO TKTG //** CHECKED TKT, AS FLT 
RM BO TKTG //** PAX ADDED INFANT 
RM BO TKTG //** AS PER CHECKING, AS DOSNT ALLW INF TKTG 
RM BO TKTG //** CONTINUED TO ISSUE THE TKT FOR TWO PAX
RM BO TKTG //** SEND EML TO PAX   
RM BO TKTG //** CID: c37215b5-c7d7-4965-899e-93fda4fca911
RM BO TKTG //** QR | NFAT | S#169589462
RM BO TKTG //** AYA | MSH0049091 | 07NOV23


07NOV PNR: 22G48E

RM BO TKTG //** REFUNDS
RM BO TKTG //** CHECKED PREV NOTES 
RM BO TKTG //** AS PER CHECKING, PAX RQSTD TO CXL DUE TO ASC
RM BO TKTG//**  FLT WAS TAGGED AS NO SHOW, CALLED AL 
RM BO TKTG //** AS PER CHECKING WITH AL, PAX WAS REALLY DIDN'T SHOW UP 
RM BO TKTG //** CONSIDERED VOL REFND | PE APPLIES
RM BO TKTG //** CANT PROCEED WITH REF SINCE STILL WITHIN TKT VOID PRD
RM BO TKTG //** SENT RFND EML |  CANNOT ADD RMRKS IN VOYA
RM BO TKTG //** QD | NFAT | 
RM BO TKTG //** ERROR: Navigator Documentation service is currently not operational.
RM BO TKTG //** AYA | MSH0049091 | 07NOV23



07NOV PNR: 3GM2I6

RM BO TKTG //** REFUNDS
RM BO TKTG //** CHECKED PREV NOTES 
RM BO TKTG //** AS PER CHECKING, PAX RQSTD TO CXL FLT
RM BO TKTG//** NO TTL REF AMNT ADDED | FLWD GCO NOTES 
RM BO TKTG //** PROCEED IN PROCESING REFUND 
RM BO TKTG // ** USED TAXES 259YQ / 20AA / 154.10DO
RM BO TKTG // ** USED TAXES 2.75TY / 15.00 UX / 16.30VB
RM BO TKTG //** TKT1398016961473 | SAC-C139555DAWHBMN | REF AMT: 1674.95
RM BO TKTG //** SENT RFND EML |  
RM BO TKTG //** QR | NFAT | CANNOT ADD RMRKS IN VOYA 
RM BO TKTG //** ERROR: Navigator Documentation service is currently not operational.
RM BO TKTG //** AYA | MSH0049091 | 07NOV23

07NOV PNR: 2SP5HR 

RM BO TKTG //** REFUNDS
RM BO TKTG //** CHECKED PREV NOTES 
RM BO TKTG //** AS PER CHECKING, PAX RQSTD TO CXL DUE TO ASC
RM BO TKTG//** NO TTL REF AMNT ADDED
RM BO TKTG //** WA: 90878702 |  TO BE ADDED IN ENDORSEMENT  
RM BO TKTG //** PROCEED IN PROCESING REFUND 
RM BO TKTG //** TKT220-8023867231 | SAC- 220NTHP3OO09R | REF AMT: 1053.50
RM BO TKTG //** SENT RFND EML |  
RM BO TKTG //** QR | NFAT | S#169580867
RM BO TKTG //** AYA | MSH0049091 | 07NOV23


07NOV PNR: 35XYOV

RM BO TKTG //** REFUNDS
RM BO TKTG //** CHECKED PREV NOTES 
RM BO TKTG //** AS PER CHECKING, STILL WAITING FOR AL RESPONSE 
RM BO TKTG //** FOR WAIVER CODE AND PLCMNT, CHECKED AND AL RESPNDD
RM BO TKTG //** WA: IROP157 |  TO BE ADDED IN ENDORSEMENT  
RM BO TKTG //** PROCEED IN PROCESING REFUND 
RM BO TKTG //** TKT297-8017660851 | SAC- 297NTH6Q205V7 | REF AMT: 360.50
RM BO TKTG //** TKT297-8017660852 | SAC- 297NTH6Q205V8 | REF AMT: 295.50
RM BO TKTG //** TKT297-8017660853 | SAC- 297NTHFWTHKMT | REF AMT: 360.50
RM BO TKTG //** TTL REF AMT: 1016.50 SENT RFND EML | 
RM BO TKTG //** QR | NFAT | S#169577175
RM BO TKTG //** AYA | MSH0049091 | 07NOV23



07NOV PNR: 2RIZ7I

RM BO TKTG //**  INVOL EXCHANGE 
RM BO TKTG //**  CHECKED GCO NOTES 
RM BO TKTG //**  AS PER CHECKING PAX RESTD TO CHANGE FLT DUE TO ASC 
RM BO TKTG //**  WA: INVOL REROUTE PLCMNT: ENDORSEMENT
RM BO TKTG //**  THERE'S AN ADDED TQT HENCE, PROCEED WITH EXCHANGE 
RM BO TKTG //**  USED COMM SCRIPT 
RM BO TKTG //**  ANY LIABILITY WILL BE TAGGED TO GCO
RM BO TKTG //**  QR | NFAT | 
RM BO TKTG //** CANNOT ADD RMRKS IN VOYA DUE TO ERROR 
RM BO TKTG //** AYA | MSH0049091 | 07NOV23


07NOV PNR: 3XCPEU

RM BO TKTG //** REFUNDS
RM BO TKTG //** PARTIUAL REF DUE TO ECR
RM BO TKTG //** UPON CHECKING, REFUND REASON: DEATH
RM BO TKTG //** 25% OF THE BASE FARE WILL BE REFUNDED 
RM BO TKTG //** AS PER CHECKING, NON-REF TAX: 0.00 
RM BO TKTG //** USED GUI FOR PARTIAL REF | WA: WR22152878
RM BO TKTG //** TKT1767925205769 | SAC-1769846715174 | REF AMT: 489.95
RM BO TKTG //** SEND RFND EML | 
RM BO TKTG //**QR | NFAT | S#169567904
RM BO TKTG //** AYA | MSH0049091 | 07NOV23


07NOV PNR: 3IARQA 

RM BO TKTG //** INVOL REFUND
RM BO TKTG //** C2A CLK RESP/PSGR REQUESTS CANCEL
RM BO TKTG //** CXLD FLT J2 022/021 CHECKED HT 41232 , 10618 AND 29331
RM BO TKTG //** NO POLICY ADDED CHECKED HT 26765 NO PN 
RM BO TKTG //** PROCEED TO SEND EMAIL ABT WAIVER CODE AND PLCMNT 
RM BO TKTG //** EMAIL IN HT 29331 service@hahnair.com
RM BO TKTG //** EMAIL CID: bdb810cf-f620-42ae-9ca7-5f077eff23a4
RM BO TKTG //** QD | NFAT | S#169572677
RM BO TKTG //** AYA | MSH0049091 | 07NOV23


07NOV PNR:  4Q53Z7

RM BO TKTG //** REFUNDS
RM BO TKTG //** AS PER CHECKING IN PREV NOTES, RFND RMRKS ADDED
RM BO TKTG //** NO PE, NO NON-REF TAXES AND NO TTL AMT TO BE RFNDED
RM BO TKTG //** SEND RFND EML |PROCEED WITH FULL REFNDS 
RM BO TKTG //** TKT027-8016578972 | SAC-C0279K13AWHBMNS | AMT: 328.28
RM BO TKTG //** SEND RFND EML | S#169563375
RM BO TKTG //** QR | NFAT 
RM BO TKTG //** AYA | MSH0049091 | 07NOV23


07PNR: 4TF3CR 
RM BO TKTG //** REFUND 
RM BO TKTG //** AS PER CHECKING IN PREV NOTES, CCI TO CXL FLT
RM BO TKTG //** PE: 20.00 PP | NON-REF TAX: 0.00 | REF AMT: 280.00 PP 
RM BO TKTG //** TKT738-8021167999 | SAC-C7381JBBAWHBMN | AMT: 280.00
RM BO TKTG //** TKT7388021168000 | SAC-C7381IROAWHBMN | AMT: 280.00
RM BO TKTG //** TTL REFT AMT: 560.00 | SND RFND EML 
RM BO TKTG //** QR | NFAT | S#169562328 
RM BO TKTG //** AYA | MSH0049091 | 07NOV23


07NOV PNR: 3O9ZDV 

RM BO TKTG //** REFUNDS
RM BO TKTG //** CHECKD PREV NOTES 
RM BO TKTG //** AS PER CHECKING, DUE TO FLT CNXLN, PAX 
RM BO TKTG //** WILL NOT CONTINUE THE NEXT FLT
RM BO TKTG //** NO HT ADDED IN POLICY
RM BO TKTG //** CALLED AL USING PN IN THEIR LINKS 
RM BO TKTG //** WAIVER CODE: 07112023CWS
RM BO TKTG //** WAIVER PLACEMENT: ENDORSEMENT 
RM BO TKTG //** AGENT SINE, NAME AND LOC: FLORIDA | CHRISTIAN 
RM BO TKTG //** CID: 6e2b1441-63a4-4db1-bc43-521cd3209eea
RM BO TKTG //** PROCEED WITH PARTIAL REFUND 
RM BO TKTG //** TKT: 504-8024429201 | SAC- 504978B29363E | AMT: 47.91
RM BO TKTG //** SND RFNDEML | S#169557359
RM BO TKTG //** QR | NFAT | 
RM BO TKTG //** AYA | MSH0049091 | 07NOV23



07NOV PNR: 43MGFA
72651375224479
TRAVLER TIER - BLUE

RM BO TKTG //** REFUNDS
RM BO TKTG //** C2A CLK RESP/PSGR REQUESTS CANCEL
RM BO TKTG //** CXLD FLT 08NOV OKCATL / ATLPVR 
RM BO TKTG //** CHCKD AND FWLD HT 40811
RM BO TKTG //** WA TO BE ADDED IN OSI 
RM BO TKTG //** PROCEED IN PROCESING REFUND 
RM BO TKTG //** SAC-0060289581411 | TTL REF AMT: 204.14 
RM BO TKTG //** SENT RFND EML | S#169553664
RM BO TKTG //** QR | NFAT 
RM BO TKTG //** AYA | MSH0049091 | 07NOV23



*******************
28OCT PNR: 4PWB8K 

RM BO TKTG //** VOLUNTARY EXCHANGE 
RM BO TKTG //** UPON CHECKING, TKT IS PARTIALLY USED 
RM BO TKTG //** UPON CHECKING IN PREV NOTES, RESIDUAL WILL BE FRFTD BUT PE IS 115.00USD
RM BO TKTG //** USED GUI AS ATC IS NOT WORKING 
RM BO TKTG //** TST CREATED 
RM BO TKTG //** FO LINE NOT UPDATED
RM BO TKTG //** TRIED CALLING PAX TO ASK ABOUT FOP TO BE USED 
RM BO TKTG //** UATC HENCE SEND EMAIL 
RM BO TKTG //**CID: 1071b647-02aa-487b-a173-6c188e70d9d0
RM BO TKTG //**THERE WAS A SAVED TST ALRDY
RM BO TKTG //** QD | NFAT | S#168699083 
RM BO TKTG //** AYA | MSH0049091 | 28OCT23


28OCT PNR: 2JTGUL

RM BO TKTG //** INVOL REFUND 
RM BO TKTG //**C2A CLK RESP/PSGR REQUESTS CANCEL
RM BO TKTG //** CXLD FLT DL 234 JFKTLV 
RM BO TKTG //** CHECKED HT 41232 WAS ROUTED TO DL WEBSITE
RM BO TKTG //** WILL CALL AL TO ASK FOR THE WC TO USE | UATC 
RM BO TKTG //** HENCE, SENT AN EMAIL USING: 
RM BO TKTG //** deltaprofessional@delta.com 
RM BO TKTG //** EMAIL CID: 52d48aa9-9ad6-41e3-98a0-9395d030ba28
RM BO TKTG //** QD | NFAT | S#168691525 
RM BO TKTG //** AYA | MSH0049091 | 28OCT23 


28OCT PNR: 4NGRZU

RM BO TKTG //**  INVOL REFUND 
RM BO TKTG //**  C2A CLK RESP/PSGR REQUESTS CANCEL
RM BO TKTG //**  CXLD FLT TLV ATL 08JAN  
RM BO TKTG //**  CHECKED HT 41232 
RM BO TKTG //**  AS PER CHECKING N/A THEREFORE 
RM BO TKTG //**  NO NEED FOR WAIVERCODE AND PLCMNT 
RM BO TKTG //**  PROCEED WITH REF INSTEAD 
RM BO TKTG //** TKT: 932-8021055663 | SAC-9320127983884 
RM BO TKTG //**  TTL REF AMT: 1340.87 | SEND RFND EML 
RM BO TKTG //**  QR | NFAT | S#168690026 
RM BO TKTG //** AYA | MSH0049091 | 28OCT23 


28OCT PNR: 3GZNOC

RM BO TKTG //**  TICKET REFJECT
RM BO TKTG //**  UPON CHECKING TTL EXPIRED
RM BO TKTG //**  TRIED TO CALL PAX TO PROVIDE OPTIONS | UATC 
RM BO TKTG //**  HENCE, SENT EMAIL TO THE PAX 
RM BO TKTG //**  Email cid: 6e5c0e14-e1b4-4a41-be62-9a2db22fba08
RM BO TKTG //**  QD | NFAT | S#168679906
RM BO TKTG //** AYA | MSH0049091 | 28OCT23 


28OCT PNR: 3H4WY7
RM BO TKTG //**  TICKET REFJECT
RM BO TKTG //**  UPON CHECKING, ETKT DISALLOWED NEEDT ET INDICATOR 
RM BO TKTG //**  TRIED TO CALL PAX TO PROVIDE OPTIONS | UATC 
RM BO TKTG //**  PAX CID: 326eba86-cbaf-493b-9899-94d7ac422b0c
RM BO TKTG //**  TRIED TO CALL AL AS WELL TO ASK FOR OPTIONS | UATC 
RM BO TKTG //**  AL CID:  baac92c0-95b7-4bb7-b2fa-f9f36194df5c
RM BO TKTG //**  HENCE, SENT EMAIL TO THE PAX 
RM BO TKTG //**  Email cid: a738121b-e5a4-4aeb-8d13-01fe30cdd230 
RM BO TKTG //**  QD | NFAT | S#168678400 
RM BO TKTG //** AYA | MSH0049091 | 28OCT23 


28OCT PNR: 2BHPCU

RM BO TKTG //**  INVOL EXCHANGE 
RM BO TKTG //**  CHECKED GCO NOTES 
RM BO TKTG //**  AS PER CHECKING PAX RESTD TO CHANGE FLT DUE TO ASC 
RM BO TKTG //**  PREV AGENT ADDED WC, OSI AND FE THERE WAS ALSO SAVED TQT 
RM BO TKTG //**  HENCE, PROCEED WITH EXCHANGE 
RM BO TKTG //**  ANY LIABILITY WILL BE TAGGED TO GCO
RM BO TKTG //**  QR | NFAT | S#168675493
RM BO TKTG //** AYA | MSH0049091 | 28OCT23 


28OCT PNR: 4YJPQS
RM BO TKTG //** INVOL REFUND 
RM BO TKTG //**  C2A CLK RESP/PSGR REQUESTS CANCEL
RM BO TKTG //**  CXLD FLT TLVEZE UX1302/041 
RM BO TKTG //**  CHECKED HT 41232 
RM BO TKTG //**  UPON CHECKING, THE POLICY ONLY APPLIES TO 
RM BO TKTG //**  TRVL D FROM OCT8-15 BT THE TD IS ON 01NOV
RM BO TKTG //**  TRIED TO CALL AL TO ASK IF PAX IS STILL ELIGIBLE FOR REFUND
RM BO TKTG //**  CALLED PN: 1-844-627-5227 UATC 
RM BO TKTG //**  TRIED TO CALL AL USING NUMBER IN WEBSITE: 
RM BO TKTG // ** 844 415 39 55STILL UATC 
TM BO TKTG // ** PROCEED WITH SEND EMAIL USING EMAIL IN HT 26765 
RM BO TKTG //**  salesusa@air-europa.com
RM BO TKTG //**  CID:  75da3a9f-4e27-4874-aa1d-568b644f334c
RM BO TKTG //**  QD | NFAT |S#168670181 
RM BO TKTG //** AYA | MSH0049091 | 28OCT23 


28OCTPNR: 2E283K

RM BO TKTG //** INVOL REFUND
RM BO TKTG //** C2A CLK RESP/PSGR REQUESTS CANCEL
RM BO TKTG //** CXLD FLT H1 2129  CHECKED HT 21339 , 10618 
RM BO TKTG //** NO POLICY ADDED CHECKED HT 26765 NO PN 
RM BO TKTG //** PROCEED TO SEND EMAIL ABT WAIVER CODE AND PLCMNT 
RM BO TKTG //** EMAIL AT THE WBSITE: accounting@hahnair.com
RM BO TKTG //** EMAIL CID: 97e9a38d-5e90-47d5-9e66-42fb122ca1bb 
RM BO TKTG //** QD | NFAT | S#168668863 
RM BO TKTG //** AYA | MSH0049091 | 28OCT23 


**************************

OCT 27 PNR: 3TRS94

RM BO TKTG //** INVOL REFUND 
RM BO TKTG //** C2A CLK RESP/PSGR REQUESTS CANCEL | ASC 
RM BO TKTG //** CXLD FLT KQ8666/KQ8667 NBOEDL/EDLNBO
RM BO TKTG //** CHECKED GCO NOTES NO ASC POLICY
RM BO TKTG //** THEREFORE PROCEED WITH REF WITH NO WAIVER CODE AND PLACEMENT
RM BO TKTG //** TKT: 7068021869243 |  SAC- 706NPKOSUS2PN | REF AMT: 1212.20
RM BO TKTG //** TTL REF AMT: 1212.20 | SND RFND EML 
RM BO TKTG //** QR | NFAT | S#168617758
RM BO TKTG //** AYA | MSH0049091 | 27OCT23


OCT 27 PNR: 2ETWT6

RM BO TKTG //** INVOL REFUND 
RM BO TKTG //** C2A CLK RESP/PSGR REQUESTS CANCEL | ASC 
RM BO TKTG //** CXLD FLT SK 946/SK2541 ORDEDI
RM BO TKTG //** FLWD HT 29331
RM BO TKTG //** WAIVER CODE: SK REF DUE TO INVOL SKED CHG SK[FLT NUMBER]/DDMMM PLCMNT: OSI 
RM BO TKTG //** TKT: 1178019357896 | SAC- 117NPKTE70YBS | REF AMT: 711.65 
RM BO TKTG //** TKT: 1178019357897  | SAC- 117NPKTE70YBT | REF AMT: 711.65 
RM BO TKTG //** TTL REF AMT: 1423.30 | SND RFND EML 
RM BO TKTG //** QR | NFAT | S#168614188
RM BO TKTG //** AYA | MSH0049091 | 27OCT23


OCT 27 PNR: 2DW5AJ

RM BO TKTG // ** INVOL REF DUE TO ASC 
RM BO TKTG // **  CXLD FLT ME 275 BEY EVN 
RM BO TKTG // **  CHECKED HT 29331 & 10618 NO POLICY ADDED 
RM BO TKTG // ** CHECKED AL PN TO ASK ABT WAIVER CODE AND PLCMNT 
RM BO TKTG // ** HT 26765 UPON CHCKNG, OUTSIDE CALLING HOURS 
RM BO TKTG // ** HENCE SEND EMAIL INSTEAD 
RM BO TKTG // ** EMAIL ADD: callcenter@mea.com.lb
RM BO TKTG // ** PAX ACCT CANNOT BE RETRVD IN VNEXT THEREFORE RM BO TKTG // ** SEND AN EMAIL OUTSIDE THE ACCT. CID: 1e190dc2-6520-4869-bcec-d28d433684d8 
RM BO TKTG // ** QD | NFAT | S#168611457
RM BO TKTG // ** AYA | MSH0049091 | 27OCT23


OCT 27 PNR: 44ANNR 

RM BO TKTG // **   INVOL EXCHANGE DUE TO ASC 
RM BO TKTG // **   FLT TC FRM SFOTPE  0010 TO 0805
RM BO TKTG // **   CHECKED HT 29331 & 10618  NO WAIVER CODE AND PLACEMENT 
RM BO TKTG // **   CALLED AL PN: +1 604-242 -1168
RM BO TKTG // **   TO ASK FOR WAIVER CODE AND PLACEMENT TO REISSUE THE TKT
RM BO TKTG // **   CID: d93285b7-4b19-435e-bff0-61aacab15d0e | AL UATC 
RM BO TKTG // **   No avail email from HT 26765 hence, got the email at website:  
RM BO TKTG // ** https://calec.chinaairlines.com/bvct/branchcountry=tw&locale=en
RM BO TKTG // **   laxccci@china-airlines.com
RM BO TKTG // **   EMAIL CID: ca1c5632-4da7-4d2d-9178-e32a37dedc4b
RM BO TKTG // **   QD | NFAT | S#168607922
RM BO TKTG // ** AYA | MSH0049091 | 27OCT23



OCT 27 PNR: 35BBAD 

RM BO TKTG //** INVOL REFUND DUE TO ASC 
RM BO TKTG //**  FDFBGI SS4217 CXLD FLT 
RM BO TKTG //**  AS PER PREV NOTES, COUPONS 1 & 4 TO BE REFUNDED 
RM BO TKTG //**  WAIVER CODE - RF-3SANNUL 
RM BO TKTG //** WAIVER PLCMNT: NONE. HENCE ADD IT IN WARM, FE AND OSI
RM BO TKTG //** REF AMT PER TKT: 318.40 
RM BO TKTG //** REFUND TAX PER TKT ARE: YQ  43.40 | IZ -2.50 |  BB  86.30 
RM BO TKTG //** DI 1.50 | JG 27.50 | JH 3.20 | M3 20.00 | TTL REF TAX 184.40
RM BO TKTG //** REF BASE FARE PER TKT 134.00 REF AMT PER PAX: 318.40
RM BO TKTG //** TKT: 923-8009285854 | SAC- 923NPM7X86TWE | REF AMT: 318.40
RM BO TKTG //** TKT: 923-8009285855 | SAC- 923NPMLPDEY1Q  | REF AMT: 318.40 
RM BO TKTG //** TTL REF AMT: 636.80 | SEND RFND EML 
RM BO TKTG //** QR | NFAT | S#168604386 
RM BO TKTG //** AYA | MSH0049091 | 27OCT23 


OCT 27 PNR: 3J6IMR 

RM BO TKTG //**  INVOL REFUND 
RM BO TKTG //**  CXLD FLT JFKBTV B6 234  | ASC 
RM BO TKTG //**  AS PER PREV NOTES, ASC NO AVAIL FLTS PAX PRCD WITH FULL REF
RM BO TKTG //**  NO WAIVER CODE AND PLCMNT ADDED CHECKED WITH VOYA AND
RM BO TKTG //**  VNEXT NO WC ADDED HENCE, PROCEED TO PROCESS WITH NO WC 
RM BO TKTG //**  FOLLOWING GCO NOTES DUE TO ASC 
RM BO TKTG //**  TKT: 279-8015551649 | SAC-C2791QVCALHBMN | REF AMT: 199.21
RM BO TKTG //**  TKT: 279-8015551650 | SAC -C2791QB3ALHBMN | REF AMT: 199.21 
RM BO TKTG //**  TKT: 279-8015551651 | SAC-C2791RD9ALHBMN | REF AMT: 199.21 
RM BO TKTG //**  TTL REF AMT: 597. 63 | SEND RFND EML 
RM BO TKTG //**  QR | NFAT | S#168595798 
RM BO TKTG //** AYA | MSH0049091 | 27OCT23 


OCT 27 PNR: 2SOXYB 

RM BO TKTG //** INVOL REFUND
RM BO TKTG //** C2A CLK RESP/PSGR REQUESTS CANCEL
RM BO TKTG //** CXLD FLT H1 2129  CHECKED HT 21339 , 10618 
RM BO TKTG //** NO POLICY ADDED CHECKED HT 26765 NO PN 
RM BO TKTG //** PROCEED TO SEND EMAIL ABT WAIVER CODE AND PLCMNT 
RM BO TKTG //** EMAIL AT THE WBSITE: accounting@hahnair.com
RM BO TKTG //** EMAIL CID: 0c35d18e-7708-418c-bb71-15026ef43b8c
RM BO TKTG //** QD | NFAT | S#168594148
RM BO TKTG //** AYA | MSH0049091 | 27OCT23 


OCT 27 PNR: 3WDLHK

RM BO TKTG //** INVOL REFUND 
RM BO TKTG //** C2A CLK RESP/PSGR REQUESTS CANCEL | ASC 
RM BO TKTG //** CXLD FLT TK 8168 ISTBEY
RM BO TKTG //** AS PER CHECKING IN PREV NOTES 
RM BO TKTG //** WAIVER CODE: INVOLUNTARY | PLCMNT: WARM, FE & OSI 
RM BO TKTG //** TKT: 2358020425233 | SAC- 2350C8ABBD331 | REF AMT: 998.50
RM BO TKTG //** TTL REF AMT: 998.50 | SND RFND EML 
RM BO TKTG //** QR | NFAT | S#168591487 
RM BO TKTG //** AYA | MSH0049091 | 27OCT23


OCT 27 PNR: 3UKWJI 

RM BO TKTG //** VOL REFUND 
RM BO TKTG //** CHECKED GCO NOTES PAX REQ TO CXL TKT
RM BO TKTG //** NON-REF TAX: 0.00 | PE 660.00 
RM BO TKTG //** CHECKED ADTL RMRKS IN VNEXT AND AGNT PRVDD TTL REF AMT
RM BO TKTG //** HENCE, PROCEED WITH REF WITH PE OF 660.00 
RM BO TKTG //** TKT: 7818022552145 | SAC- 7813102231319 | REF AMT: 9605.50
RM BO TKTG //** TKT: 7818022552144 | SAC- 7813102231516 | REF AMT: 9605.50 
RM BO TKTG //** TTL REF AMT: 19,211 | SEND RFND EML 
RM BO TKTG //** QR | NFAT | S#168583591 
RM BO TKTG //** AYA | MSH0049091 | 27OCT23


OCT 27 PNR: 34FVMA

RM BO TKTG //**  INVOL REFUND DUE TO ASC 
RM BO TKTG //**   CXLD FLTS DBVCTA SK 2834/SK 1697 
RM BO TKTG //**  CHECKED PREV NOTES FROM GCO 
RM BO TKTG //**   WAS ADVD TO PROCESS FULL REF OF THE 2 PAX 
RM BO TKTG //**  WAIVER CODE: SK REF DUE TO INVOL SKED CHG SK2834/25JUL24
RM BO TKTG //**  NO WAIVER PLCMNT HENCE, WILL ADD IT IN WARM, FE AND OSI 
RM BO TKTG //** TKT NMBER:1178022045292 | SAC-117NPKOSUVUJW | REF AMT: 325.40
RM BO TKTG //**  TKT NUMBER: 1178022045293| SAC- 117NPKOSUVUJX | REF AMT: 325.40
RM BO TKTG //** TTL REF AMNT: 650.80 | SEND RFND EML 
RM BO TKTG //** QR | NFAT | S#168579593
RM BO TKTG //** AYA | MSH0049091 | 27OCT23



OCT 27 PNR: 35ZT98 

RM BO TKTG //**  INVOL REFUND 
RM BO TKTG //**  C2A CLK RESP/PSGR REQUESTS CANCEL
RM BO TKTG //**  AS PER PREV NOTES, CX CLD TO CXL RES 
RM BO TKTG //**  PAX FLT WAS CXLD LAST 27OCT 
RM BO TKTG //**  PREV NOTES PROCEED TO VOID THE TKT 
RM BO TKTG //**  HENCE, TREATED AS PREV DONE 
RM BO TKTG //**  QR | NFAT | S#168577596 
RM BO TKTG //** AYA | MSH0049091 | 27OCT23


OCT 27 PNR: 2UARC7

RM BO TKTG //**  INVOLUNTARY REFUND 
RM BO TKTG //**  C2A CLK RESP/PSGR REQUESTS CANCEL
RM BO TKTG //**  CXLD TLVLHR BA 162 FLT CHECKED HT 41232
RM BO TKTG //**  NO POLICY TO FOLLOW ABT THE WAIVER CODE THEREFORE
RM BO TKTG //**  FOLLOWED HT 29331 
RM BO TKTG //**  WAIVER CODE: REF BA INVOL FLT CXL PLCMNT: OSI 
RM BO TKTG //**  PROCEED WITH FULL REFUND DUE TO ASC 
RM BO TKTG //**  TKT: 1258003621702 | SAC- 125NPKTDXNO7A | REF AMT: 2549.47
RM BO TKTG //**  TKT: 1258003621701 | SAC- 125NPKTDXNO79 | REF AMT: 2549.47
RM BO TKTG //**  TTL REF AMT: 5098.94 | SEND REFND EML 
RM BO TKTG //**  QR | NFAT | S#168573798
RM BO TKTG //** AYA | MSH0049091 | 27OCT23



*******************************************


PNR: 2K43LC 

RM BO TKTG //** INVOLUNTARY REFUND 
RM BO TKTG //** C2A CLK RESP/PSGR REQUESTS CANCEL
RM BO TKTG //** DUE TO AL FLT CXLN 
RM BO TKTG //** DL2064 K 25OCT 3 ATLPVD HX1 2135 2358
RM BO TKTG //** UPON CHECKING IN THE PREV NOTES 
RM BO TKTG //** PREV AGENT RQSTD REF IN AL WEBSITE LAST 25OCT22:56
RM BO TKTG //** REF CASE ID#41844105 
RM BO TKTG //** NO STATUS YET OF REFUND AS PER CHECKING IN AL WEBSITE 
RM BO TKTG //**QD | NFAT | S#168514689
RM BO TKTG //** AYA | MSH0049091 | 26OCT23

OCT 26 PNR: 3CB267 

RM BO TKTG //** INVOLUNTARY REFUND 
RM BO TKTG //** C2A CLK RESP/PSGR REQUESTS CANCEL
RM BO TKTG //**  UPON CHECKING THE FLT WAS COMPLETED LAST 20OCT  
RM BO TKTG //**  UPON FURTHER CHECK, THE TKT IS STILL OPEN 
RM BO TKTG //**  THEREFORE, CALL AL TO ASK IF THE PAX WASN'T TAGGED AS NO-SHOW
RM BO TKTG //**  OUTSIDE CALLING HOURS SENT EMAIL TO AL 
RM BO TKTG //**  EMAIL CID: 58a930f9-d979-443e-9d81-d464d40d4f08
RM BO TKTG //**  QD | NFAT | S#168513290
RM BO TKTG //** AYA | MSH0049091 | 26OCT2


OCT 26 PNR: 4RNKFS 
72497894933267

RM BO TKTG //** INVOLUNTARY REFUND 
RM BO TKTG //** C2A CLK RESP/PSGR REQUESTS CANCEL
RM BO TKTG //** TIME CHANGE FOR A DAY AFTER  AM0495
RM BO TKTG //** CALLED AL TO ASK FOR WAIVER CODE AND PLACEMENT
RM BO TKTG //** WAS ADVISED TO SEND AN EMAIL TO:
RM BO TKTG //** AMUSREFUNDS@AEROMEXICO.COM TO ASK FOR 
RM BO TKTG //** WAIVER CODE AND PLACEMENT
RM BO TKTG //** AGENT SINE NAME AND LOCATION: DIEGO | MEXICO 
RM BO TKTG //** CID: ab93ce5c-549a-4107-be29-59c04a66e4a6
RM BO TKTG //** EMAIL CID: 8fd1094f-77f5-4fb5-b357-88a7fe6a9649 
RM BO TKTG //** QD | NFAT | S#168510120
RM BO TKTG //** AYA | MSH0049091 | 26OCT2



OCT 26 PNR: 4YAT5C 

RM BO TKTG //**  VOLUNTARY CHANGE 
RM BO TKTG //**  CHECKED PREV NOTES 
RM BO TKTG //**  AS PER CHECKING, TTL ADD COL 57.00 PE 0.00 
RM BO TKTG //**  CHECKED TQR AND TQT | ERROR: FAILED TO REISSUE
RM BO TKTG //**  CHECKED TKT IS ALREADY EXCHANGED 
RM BO TKTG //**  TREATED AS PREV DONE | NO RMRKS ADDED 
RM BO TKTG //**  QR | NFAT | S#168508109
RM BO TKTG //** AYA | MSH0049091 | 26OCT2



OCT 26 PNR: 3JXF6V


RM BO TKTG //** INVOL REFUND DUE TO ASC 
RM BO TKTG //** REVIEWED PREV NOTES FROM AGENTS 
RM BO TKTG //** UPON CHCKING, THY NEED WAIVER CODE ND PLCMNT FROM AL 
RM BO TKTG //** AL RPLD WITH WAIVER CODE AND PLACEMENT 
RM BO TKTG //** WC: VN102523USRA14 | PLCMNT: TOUR CODE 
RM BO TKTG //** THEREFORE, PROCEED WITH FULL REF 
RM BO TKTG //** ADDED WAIVER CODE IN TC 
RM BO TKTG //** TRUNCATED WC AND CPMPLETED IT IN REMARKS AND OSI 
RM BO TKTG //** TTL REF AMOUNT: 104.70 | SAC-C1394A3EAKHC4I
RM BO TKTG //** QR | NFAT | S#168504114 
RM BO TKTG //** AYA | MSH0049091 | 26OCT23



OCT26 PNR: 2EQTD9

RM BO TKTG // **  FULL REFUND DUE TO ASC 
RM BO TKTG // **  AFFECTED FLT INCLUDES TLV 
RM BO TKTG // **  AS PER GCO NOTES 
RM BO TKTG // **  WAIVER CODE: INVOLUNTARY 
RM BO TKTG // **  NO ADDED WAIVER PLACEMENT THEREFORE, ADD IT IN WARM AND FE
RM BO TKTG // **  NON REF TAXES ARE YQ AND YR 
RM BO TKTG // **  FOLLOWED FULL REF SINCE GCO PROVIDED TTL REF AMT OF 4259.88  
RM BO TKTG // **  TKT: 235-8007821133 | SAC- 2350709DBE331 | REF AMT: 1099.47
RM BO TKTG // **  TKT: 235-8007821135 | SAC- 2355BDCE6D351 | REF AMT: 961.47
RM BO TKTG // **  TKT: 235-8007821127 | SAC- 235673CC4E271 |  REF AMT: 1099.47
RM BO TKTG // **  TKT: 235-8007821129 | SAC- 23519D265E291 |  REF AMT: 1099.47
RM BO TKTG // **  TTL AMT REF 4259.88 | SEND RFND EML
RM BO TKTG // **  QR | NFAT | S#168501849
RM BO TKTG //** AYA | MSH0049091 | 26OCT23


OCT 26 PNR: 4XFC7T

RM BO TKTG // **   INVOL EXCHANGE DUE TO ASC 
RM BO TKTG // **   FLT TC FRM 1945 TO 1648 
RM BO TKTG // **   CHECKED HT 29331 & 10618  NO WAIVER CODE AND PLACEMENT 
RM BO TKTG // **   CALLED AL PN: +1 604-242 -1168
RM BO TKTG // **   TO ASK FOR WAIVER CODE AND PLACEMENT TO REISSUE THE TKT
RM BO TKTG // **   CID: c3bdbed1-f6f8-4c8d-878c-7fedcbb8e962 | AL UATC 
RM BO TKTG // **   No avail email from HT 26765 hence, got the email at website:  
RM BO TKTG // ** https://calec.chinaairlines.com/bvct/branchcountry=tw&locale=en
RM BO TKTG // **   laxccci@china-airlines.com
RM BO TKTG // **   EMAIL CID: 7b4cf9f1-8de2-4fd0-a71f-20658d76c4e7
RM BO TKTG // **   QD | NFAT | S#16849833
RM BO TKTG // ** AYA | MSH0049091 | 26OCT23



OCT 26 PNR : 3PVW3G
RM BO TKTG // **   INVOLUNTARY REFUND 
RM BO TKTG // **   FOLLOWED HT 41232 SINCE FLT CXLD WAS INCLUDES TLV 
RM BO TKTG // **   CALLED AL TO ASK IF THE PAX IS STILL ELIG FOR REFUND
RM BO TKTG // **   SINCE THE FLT CXLD WAS OPERATED BY UA 
RM BO TKTG // **   CID: 0c36df95-ed0f-4461-9cfa-346cde5e5c00
RM BO TKTG // **   AGENT NAME AND LOC: GIOVANNI | TORONTO
RM BO TKTG // **   PROVIDED WAIVER CODE: DUE SKCH UA0141 22NOV 
RM BO TKTG // **   AS DICTATED BY AC AL 
RM BO TKTG // **   TO BE PUT IN ENDORSEMEN BOX
RM BO TKTG // **   AL ALSO LEFT A NOTE IN SSR ABT THE APPROVAL OF REF
RM BO TKTG // **  PROCEED WITH PARTIAL REF AS OB FLT WAS FLWN 
RM BO TKTG // ** AS PER GUI, USED TAXES ARE: YQ-272.00 CA-19.70
RM BO TKTG // **  RC 3.46 SQ 26.60 TTLUSEDTAXES: 321.76 
RM BO TKTG // **   TTL REF AMT: 877.71 | | SEND RFND EML 
RM BO TKTG // ** QR | NFAT |  SAC- 014NP8KDEMPMT | S#168478738 
RM BO TKTG // **  AYA | MSH0049091 | 26OCT23




OCT 25 PNR: 282SD6

RM BO TKTG //** INVOLUNTARY REFUND 
RM BO TKTG //** DUE TO CXLD FLT | C2A CLK RESP/PSGR REQUESTS CANCEL
RM BO TKTG //** LO 156 T 10NOV 5 TLVWAW UN1
RM BO TKTG //** CHECKED AND FOLLOWED HT 41232 NO ADDED WAIVER CODE AND PLACEMENT
RM BO TKTG //** CALLED LO AL TO ASK FOR WAIVER CODE AND PLACEMENT 
RM BO TKTG //** CID: f1b02931-0148-469d-8917-6ff52dac215e 
RM BO TKTG //** WAS ADVISED TO ADD IT IN ENDO BOX 
RM BO TKTG //** WAIVER CODE: INVOL REF DUE TO CCLD LO156/10NOV
RM BO TKTG //** AL ADDED SSR AUTH TO PROCESS REF
RM BO TKTG //** AGENT SINE NAME AND LOC: PETER | 0072 | WARSAW 
RM BO TKTG //** HENCE PROCEED WITH FULL REFUND | SAC-080NOUWTK8ZS3
RM BO TKTG //** TOTAL REF AMT: 1133.27 | SEND RFND EML 
RM BO TKTG //** QR | NFAT | S#168412
RM BO TKTG // **  AYA | MSH0049091 | 25OCT23



OCT PNR: 25BWKC

RM BO TKTG // ** INVOL EXCHANGE 
RM BO TKTG // ** MISSING OB FLT OF THE PAX STL ORD 
RM BO TKTG // ** CHECKED KE PN AT HT 26765 
RM BO TKTG // ** CALLED AL TO ASK FOR ALTER FLT OPTIONS TO THE PAX 
RM BO TKTG // ** WASN'T ABLE TO PROVIDE FLT OPTIONS FOR PAX ON THE SAME DAY
RM BO TKTG // ** CID: 5b158496-a33b-4d05-94ee-acd7a77e057f
RM BO TKTG // ** AGENT SINE, NAME AND LOCATION: JANE | NYC
RM BO TKTG // ** SENT EMAIL TO THE EMAIL ADDRESS PROVIDED  BY 
RM BO TKTG // ** AL SALESSUPPORT.US@KOREANAIR.COM TO ASK FOR FLT OPTIONS 
RM BO TKTG // ** validated by SOD we can modify email since no flt options provided by AL
RM BO TKTG // ** CID: a8fbd513-d024-412b-bb41-3b8fa2c29e9e
RM BO TKTG // ** QD | NFAT | S#168409016
RM BO TKTG // **  AYA | MSH0049091 | 25OCT23

OCT 25 PNR: 2XBYP8

RM BO TKTG // ** INVOL EXCHANGE 
RM BO TKTG // ** PREV AGENT TRIED TO CTC PAX ABT THE FLT ERROR IN DMI 
RM BO TKTG // ** PREV PAX MISTAKENLY ISSUED THE TKT | GUR0046437
RM BO TKTG // ** PAX UNRESPONSIVE HENCE, PREV AGENT SENT AN EMAIL FOR PAX ABT THE FLTS CID: 62D12B00-EF6A-493C-824F-11CF42FF7A5A
RM BO TKTG // ** RECEIVED SAME DAY | QD | NFAT | S#168403710
RM BO TKTG // **  AYA | MSH0049091 | 25OCT23




OCT 25 PNR: 49T3BI

RM BO TKTG // ** INVOL REFUND
RM BO TKTG // ** NEED AIRLINE CONTACT FOR WAIVER CODE 
RM BO TKTG // ** CONTACT AIRLINE UATC BY THE PREV AGENT 
RM BO TKTG // ** SENT A FEW MINUTES AGO, STILL WAITING FOR AL RESPONSE 
RM BO TKTG // ** RECEIVED SAME DAY | QD | NFAT | S#168402483
RM BO TKTG // **  AYA | MSH0049091 | 25OCT23



OCT 25 PNR: 4BZK7E
72679288574477 

RM BO TKTG // **  NO GCO NOTES | CLK RESP/PSGR REQUESTS CANCEL 
RM BO TKTG // **  CHECKED AND FOLLOWED HT 29331 
RM BO TKTG // **  CXLD FLT FRM FCOSUF BUT THERE WAS A FLT RE-PROTECTION FROM AL
RM BO TKTG // **  NO INFO ABT REF GUIDELINES
RM BO TKTG // **  WILL CALL AL TO ASK PERMISSION TO PROCEED WITH REFUND AL PN: 1-877-793-1717
RM BO TKTG // **  TRIED CALLING ITA AIRWAYS 3X BUT WAS DCND WHEN I'M ASKING ABT THE WAIVER CODE AND PLACEMENT 
RM BO TKTG // **  SEND EMAIL INSTEAD AT bookingschangesrefunds@itaairways.com
RM BO TKTG // **  EMAIL CID: 93751c22-1f88-433d-b1c8-2f7eb69ef269
RM BO TKTG // **  QD | NFAT | S#168372648
RM BO TKTG // **  AYA |  MSH0049091 | 24OCT23


 
OCT 25 PNR: 4BYEZF

RM BO TKTG // ** INVOLUNTARY FULL REFUND 
RM BO TKTG // ** CXLD FLT BEY ORD 
RM BO TKTG // ** BEY-ORD AL HAS RE-PROTECTION FLT WHICH IS 2 DAYS AFTER
RM BO TKTG // ** C2A CLK RESP/PSGR REQUESTS CANCEL 
RM BO TKTG // ** CHECKED AND FOLLOWED HT 10618 
RM BO TKTG // ** WAIVER CODE: REF DUE EY538 FLT CHG
RM BO TKTG // ** WAIVER PLACEMENT: SSR | TOTAL REF AMOUNT: 640.20USD
RM BO TKTG // ** SEND REFND EMAIL | SAC- 607NOVSZFQ9OK
RM BO TKTG // ** QR | NFAT | S#168375613 
RM BO TKTG // ** AYA |  MSH0049091 | 24OCT23



OCT 25 PNR: 3OLT2U
  VOLUNTARY EXCHANGE 
  
RM BO TKTG // ** ATC PRICING UPON CHECKING, THERE WILL BE A RESIDUAL MCO OF 78.29
RM BO TKTG // ** CHECKED ACR IF AF IS ACCEPTING MCO 
RM BO TKTG // ** UPON CHCKNG, YES. PROCEED IN ISSUING TKT AND RESIDUAL MCO
RM BO TKTG // ** OLD IATA: 11617270 | NEW IATA: 11617270 
RM BO TKTG // ** EXCHNGD TKT: 057-8023623531 | NEW TKT: 0578023998249
RM BO TKTG // ** ORIG PCC: SEAEX3140 | NEW PCC: SEAEX3140 
RM BO TKTG // ** MCO ISSUE AMT: 78.29 | TTL NEW FARE: 267.81
RM BO TKTG // ** SENT PAX MCO EMAIL | CID: d977208e-527f-49cb-a75e-4260ae224b2b
RM BO TKTG // ** ANY LIABILITY WILL BE TAGGED TO ATC 
RM BO TKTG // ** QR | NFAT | S#168390745
RM BO TKTG // ** AYA |  MSH0049091 | 24OCT23


OCT 25 PNR: 3PJ7D2
RM BO TKTG // ** FULL REFUND 
RM BO TKTG // ** CHECKED TKT, UPON CHECKING TKT IS ALREADY TAGGED AS EXCHNGD
RM BO TKTG // ** CHECKED AND FOLLOWED HT 26765 
RM BO TKTG // ** CALLED AL TO CHECK IF THERE'S AN OPEN TKT
RM BO TKTG // ** AGENT SINE, NAME AND LOCATION - BUSRA | TURKEY 
RM BO TKTG // ** CID: 99310bca-c40f-4c2a-adeb-3ad17cae61a
RM BO TKTG // ** UPON CHECKING, PAX REQ TO CHANGE THE FLT DIRECLTY TO THE AIRLINE
RM BO TKTG // ** NEW TKT NUMBER PROVIDED BY AL: 235-2205828942 
RM BO TKTG // ** TKT NUMBER IS ALREADY TAKEN CONTROL BY AL 
RM BO TKTG // ** THEREFORE QR | NFAT | S#168382845
RM BO TKTG // ** Aya | MSH0049091 | 24OCT23




********************************



 OCT 24 PNR: 3GLE4C

RM BO TKTG // ** INVOLUNTARY EXCHANGE 	
RM BO TKTG // ** DUE TO ASC 
RM BO TKTG // ** CHECKED GCO NOTES	
RM BO TKTG // ** ALL INFO WAS ADDED 
RM BO TKTG // ** THERE WAS AN FT ADDED: 3MXLA31438C  
RM BO TKTG // ** ORIG IATA : 11617270 | NEW IATA : 11617270 
RM BO TKTG // ** ORIG PCC : SEAEX3130 | NEW PCC : SEAEX3130 
RM BO TKTG // ** RESISSUE TKT |  
RM BO TKTG // ** QR| NFAT	
RM BO TKTG // ** Aya | MSH0049091 | 24OCT23


OCT 24 PNR: 4QTV4G

RM BO TKTG // ** INVOLUNTARY REFUND 
RM BO TKTG // ** PAX FLT WAS CXLD DUE TO ASC 
RM BO TKTG // ** CHECKED GCO NOTES TO FOLLOW REFUND NOTES 
RM BO TKTG // ** FLTS ARE DELETED
RM BO TKTG // ** TKT NUM: 2798018842702 & 2798018842703 
RM BO TKTG // ** OPENED TTH, UPON CHECKING, TKT IS ALRDY RFNDD
RM BO TKTG // ** WITH SAC# PROVIDED
RM BO TKTG // ** QR | NFAT | S#168294874
RM BO TKTG // ** AYA | MSH0049091 | 24OCT23


OCT 24 PNR: 2OQ5MJ

RM BO TKTG // ** INVOLUNTARY REFUND 
RM BO TKTG // ** PAX FLT WAS CXLD DUE TO ASC 
RM BO TKTG // ** CHECKED GCO NOTES TO FOLLOW REFUND NOTES 
RM BO TKTG // ** CHECKED FLT  MF 8652 WAS CXLD
RM BO TKTG // ** OPENED TKT, UPON CHECKING, TKT IS ALRDY RFNDD
RM BO TKTG // ** TKT NUM: 731-8012120449
RM BO TKTG // ** QR | NFAT | S#168292658
RM BO TKTG // ** AYA | MSH0049091 | 24OCT23



OCT 24 PNR: 3WAG5L

RM BO TKTG // ** INVOLUNTARY REFUND 
RM BO TKTG // ** PAX FLT WAS CXLD DUE TO ASC 
RM BO TKTG // ** PAX C2A | PSGR REQUESTS CANCEL 
RM BO TKTG // ** CHECKED HT 41232  | UPON CHECKING, IT SAYS FOLLOW POLICY 
RM BO TKTG // ** FOLLOWED HT 29331
RM BO TKTG // ** THERE'S NO ADDED WAIVER CODE AND PLACEMENT
RM BO TKTG  // ** THEREFORE, CALLED AL TO REQ FOR WAIVER CODE AND PLACEMENT 
RM BO TKTG // ** AGENT SINE, NAME AND LOCATION: PRAD | INDIA 
RM BO TKTG // ** CID: 1fc026cd-a9d6-4c6d-88ee-de5a7c8f7ab8
RM BO TKTG // ** WAS ADVISED TO REQUEST REF WAIVER CODE AND 
RM BO TKTG // ** PLACEMENT AT:  IBERIAREFUNDS@LAMBERTH.DE THE
RM BO TKTG // ** SAME AS IN THE HT 26765 EMAIL CID: 80a244f4-a7a2-4faa-891b-a35df3ccfc74 
RM BO TKTG // ** QD | NFAT | S#168273001 
RM BO TKTG // ** AYA | MSH0049091 | 24OCT23


 OCT 24 PNR: 3BAPNF

RM BO TKTG // ** INVOLUNTARY EXCHANGE 	
RM BO TKTG // ** DUE TO ASC 
RM BO TKTG // ** NO GCO NOTES PAX ACCEPTS CHANGES AS AUTOMATED
RM BO TKTG // ** CHECKED TICKET AND DMI 
RM BO TKTG // ** ERROR IN DMI: INVALID MULTI-AIRPORT CXN
RM BO TKTG // ** UPON CHECKING, THERE WAS AN ADDED FLT BY AL 
RM BO TKTG // ** CHCKD RTI OUTBND FLT MATCHED TO WHAT WEHAD
RM BO TKTG // ** UPON CHCKING, FLT WAS TAKEN CONTROL BY AL
RM BO TKTG // ** TKT NUMBER: 057-2300600770 
RM BO TKTG // ** QR | NFAT | S#168277807
RM BO TKTG // ** Aya | MSH0049091 | 24OCT23




OCT 21 PNR: 4I55H3

RM BO TKTG // ** VOLUNTARY EXCHANGE 
RM BO TKTG // ** AUTOMATED CHANGES BY THE SYSTEM 
RM BO TKTG // ** CHECKED NOTES FROM THE SYSTEM
RM BO TKTG // ** TRIED TO REISSUE THE TICKET 
RM BO TKTG // ** UPON CHECKING, THE FLT IS ORIGINALLY OPERATED BY UA, NEW FLT IS FROM AA 
RM BO TKTG // ** CALLED PAX ABOUT THE CHANGES | UATC 
RM BO TKTG // ** PROCEED IN SNDNG EML | CID: f74fddcf-ad62-450e-83cb-4a396730f76a
RM BO TKTG // ** NEED TO CTC PAX TO OFFER FLT OPERATED BY UA 
RM BO TKTG // ** QD | NFAT | S#167999629 
RM BO TKTG // ** AYA | MSH0049091 | 21OCT23



OCT 21 PNR: 4DNNQ3

RM BO TKTG // ** INVOLUNTARY PARTIAL REFUND 
RM BO TKTG // ** CCI TO REQ TO REF DUE TO ASC 
RM BO TKTG // ** ADVISED THE TTL REF IS APPX 750-800 
RM BO TKTG // ** UPON CHECKING, TTL REF AMT IS 404.90
RM BO TKTG // ** HENCE, PROCEED WITH PROCESSING  REF
RM BO TKTG // ** ANY LIABILITY WILL BE TAGGED TO GCO
RM BO TKTG // ** WAIVER CODE:  ACUSKEDCHG1308
RM BO TKTG // ** NO WAIVER PLCMNT ADDED THERFORE ADD IT
RM BO TKTG // ** IN  FE LINE | WARM | SNT RFNDEML 
RM BO TKTG // ** SAC- 014NNH0LIFSSF | TTL AMT REF: 404.90
RM BO TKTG // ** QR | NFAT | S#168028592
RM BO TKTG // ** AYA | MSH0049091 | 21OCT23


PNR: 24UDSO

RM BO TKTG // ** TICKET REJECT 
RM BO TKTG // ** CHECKED TICKET | RMRKS
RM BO TKTG // ** UPON CHECKING, THE CURRENT COS OF THE PAX WAS UNAVAIL
RM BO TKTG // ** TRIED TO CALL AL IF THE PAX REQ TO CXL IT 
RM BO TKTG // ** CID: c6337523-dd6b-4cf3-82e2-4b7d2a141d18 
RM BO TKTG // ** UPON CHECKING WITH THEM, THE FLT WAS CXLD DUE TO NON-PAYMENT
RM BO TKTG // ** OFFERED SAME FLT TO PAX WITH PRICE HIKE 
RM BO TKTG // ** PAX WILL PROCEED IN BOOKING THE RES AT THE WEBSITE 
RM BO TKTG // ** CID: 6d0562f7-ba5f-49fa-a519-f1cfe03c8322 
RM BO TKTG // ** PAX ASKING ABT VCHR BUT DCNTD THE CALL TRIED TO CALL PAX AGAIN 
RM BO TKTG // ** CID: 049efb59-77a7-4439-a0ee-5b2e686ae67e
RM BO TKTG // ** PROCEED IN PROCESSING IN CXLNG ITIN 
RM BO TKTG // ** QR | NFAT | S#168011735 
RM BO TKTG // ** AYA | MSH0049091 | 21OCT23


PNR: 4EDJTZ

RM BO TKTG // ** INVOLUNTARY EXCHANGE 	
RM BO TKTG // ** DUE TO ASC 
RM BO TKTG // ** NO GCO NOTES PAX ACCEPTS CHANGES AS AUTOMATED
RM BO TKTG // ** CHECKED TICKET AND UPDATED FE AND FM LINE 
RM BO TKTG // ** WAIVER CODE : DL REISSUE DUE TO DL SKED CHG
RM BO TKTG // ** WAIVER CODE WILL PUT IN OSI
RM BO TKTG // ** ORIG IATA : 11617270 | NEW IATA : 11617270
RM BO TKTG // ** ORIG PCC : SEAEX3110  | NEW PCC : SEAEX3110 
RM BO TKTG // ** RESISSUE TKT |  S#168022153
RM BO TKTG // ** QR | NFAT | 
RM BO TKTG // ** Aya | MSH0049091 | 21OCT23


PNR: 4OHATM 


RM BO TKTG // ** INVOLUNTARY EXCHANGE 	
RM BO TKTG // ** DUE TO ASC 
RM BO TKTG // ** NO GCO NOTES PAX ACCEPTS CHANGES AS AUTOMATED
RM BO TKTG // ** CHECKED TICKET AND UPDATED FE AND FM LINE 
RM BO TKTG // ** WAIVER CODE : DL REISSUE DUE TO DL SKED CHG
RM BO TKTG // ** WAIVER CODE WILL PUT IN OSI
RM BO TKTG // ** ORIG IATA : 11578626 | NEW IATA : 11578626
RM BO TKTG // ** ORIG PCC : SEAEX3103  | NEW PCC : SEAEX3103
RM BO TKTG // ** RESISSUE TKT |  S#168026300
RM BO TKTG // ** QR | NFAT | 
RM BO TKTG // ** Aya | MSH0049091 | 21OCT23




OCT 20 PNR: 253SWA

RM BO TKTG // ** TICKET REJECT 
RM BO TKTG // **THERE ARE NO GCO NOTES 
RM BO TKTG // ** CHECKED THE FLIGHTS, STILL AVAILABLE 
RM BO TKTG // **CHECKED THE TQT AND RMRKS AS WELL 
RM BO TKTG // ** UPON CHECKING, NO FM ADDED 
RM BO TKTG // ** PROCEED IN ADDING FM 0.00A 
RM BO TKTG // ** THEN ISSUED THE TICKET 
RM BO TKTG // ** PCC: SEAEX3100 IATA: 11617270
RM BO TKTG // ** QR | NFAT | S#167901824 
RM BO TKTG // ** AYA | MSH0049091 | 20OCT23


OCT 20 PNR: 3FWSC3 

RM BO TKTG // ** VOLUNTARY REFUND 
RM BO TKTG // ** CHECKED GCO NOTES 
RM BO TKTG // ** AS PER GCO, CCI TO CXL TICKET AND 
RM BO TKTG // **  REQSTD FULL REFUND 
RM BO TKTG // **  TICKET NUMBER TO BE REFUNDED : 
RM BO TKTG // **  838-8022255649
RM BO TKTG // **  NON REF TAX - 0.00 | PE: 175.00USD (PP)
RM BO TKTG // **  CHECKED FARE RULES SAME AMOUNT PE 
RM BO TKTG // **  UPON CHECKING, TICKET IS PARTIALLY USED 
RM BO TKTG // **  CALLED AIRLINE TO KNOW THE USED BASE FARE AND TAXES TICKET IS IN IT 
RM BO TKTG // **  WAS ADVISED TO SEND AN EMAIL THRU THIS LINK 
RM BO TKTG // **  TARefundsandTicketing@westjet.com
RM BO TKTG // **  SO THE AL CAN COMPUTE AND WALK US THRU THE PROCESS 
RM BO TKTG // **  AGENT NAME AND LOCATION: DANA | CALGARY 
RM BO TKTG // **  CID: 02619722-a4e2-4470-8ace-8b83f6eab995
RM BO TKTG // **  QD | NFAT | S#167910704 
RM BO TKTG // **  AYA | MSH0049091 | 20OCT23


OCT 20 PNR: 2RGSQV

RM BO TKTG // ** INVOL EXCHANGE 
RM BO TKTG // ** NEED AIRLINE CONTACT FOR WAIVER CODE 
RM BO TKTG // ** CONTACT AIRLINE UATC 
RM BO TKTG // ** NO EMAIL ADDRESS ON VNEXT 
RM BO TKTG // ** RECEIVED SAME DAY | QD | S#167914712 
RM BO TKTG // **  AYA | MSH0049091 | 20OCT23


OCT20 PNR: 3G36DS 

RM BO TKTG // ** INVOLUNTARY REFUND 
RM BO TKTG // ** CHECKED PREV NOTES , INVOL REF DUE TO ASC
RM BO TKTG // **  AS PER CHECKING, PAX AGREED TO REFUND 
RM BO TKTG // **  TRIED TO CALL AL TO ASK FOR WAIVER CODE 
RM BO TKTG // **  IVR KEEPS ON HANGING UP THE CALL DUE TO LONG QUEUE 
RM BO TKTG // **  PREV AGENT ALSO SENT EMAIL TO AL: 38c3f093-3ef5-49b7-9d2f-dbc176879812 
RM BO TKTG // **  ESCALATED TO SOD 
RM BO TKTG // **  QR | NFAT | S#167932182
RM BO TKTG // **  AYA | MSH0049091 | 20OCT23


 OCT 20 PNR: 3BMSBC

RM BO TKTG // ** INVOL EXCHANGE 
RM BO TKTG // ** CANNOT PROCESS EXCHANGE DUE TO ERROR 
RM BO TKTG // ** CZ ETKT: INVALID PERIOD OF SCHEDULE VALIDITY 
RM BO TKTG // ** CALLED AIRLINE TO ASK FOR HELP EXCH THE TKT 
RM BO TKTG // ** CONTACT AIRLINE UATC 
RM BO TKTG // ** NO EMAIL ADDRESS AVAIL ON VNEXT 
RM BO TKTG // **  ESCALATED TO IED | APPROVED BY: IMNJDELASERNA
RM BO TKTG // **  QR | NFAT | S#167937511 
RM BO TKTG // **  AYA | MSH0049091 | 20OCT23




OCT 19 PNR: 2KV2IJ 

RM BO TKTG // ** INVOLUNTARY REFUND 
RM BO TKTG // ** PAX FLT WAS CXLD DUE TO ASC 
RM BO TKTG // ** PAX C2A | PSGR REQUESTS CANCEL
RM BO TKTG // ** CALLED AL TO ASK FOR WAIVER CODE AND PLACEMENT 
RM BO TKTG // ** WAS ADVISED TO SEND AN EMAIL TO AIRLINES 
RM BO TKTG // ** SENT AN EMAIL TO: assg@saudia.com
RM BO TKTG // ** CONVO EMAIL ID: 256e4a9c-7cb2-4708-a724-a2e278fd2672
RM BO TKTG // ** CONVO IN SP: c6f9edb6-d5bd-475b-b82f-fe54d57fb963
RM BO TKTG // ** AGENT NAME AND LOCATION: HAMZA | AMMAN
RM BO TKTG // ** RECEIVED RESPONSE FROM AL WITH WAIVER CODE AND PLACEMENT 
RM BO TKTG // ** PROCEED IN PROCESSING REFUND
RM BO TKTG // ** TOTAL REF AMOUNT: 176.53USD 
RM BO TKTG // ** SEND RFND EMAIL | SAC- 065NMQCGPQFXS
RM BO TKTG // ** QR | NFAT | S#167803156
RM BO TKTG // ** AYA | MSH0049091 | 19OCT23


PNR: 4J4PHX


RM BO TKTG // ** INVOLUNTARY EXCHANGE 	
RM BO TKTG // ** DUE TO ASC 
RM BO TKTG // ** CHECKED GCO NOTES	
RM BO TKTG // ** ALL INFO WAS ADDED 
RM BO TKTG // ** WAIVER CODE : DUE SKCH
RM BO TKTG // ** WAIVER CODE WILL PUT IN ENDORSEMENT BOX	
RM BO TKTG // ** ORIG IATA : 11617270 | NEW IATA : 11617270 
RM BO TKTG // ** ORIG PCC : SEAEX3170  | NEW PCC : SEAEX3170 
RM BO TKTG // ** RESISSUE TKT |  S#167801069
RM BO TKTG // ** QR| NFAT	
RM BO TKTG // ** Aya | MSH0049091 | 19OCT23


PNR: 2QMW8B
RM BO TKTG // ** EXCHANGE PNR 
RM BO TKTG // **CANADA POS
RM BO TKTG // ** ENDORSE TO SOD | S#167813691 
RM BO TKTG // ** AYA | MSH0049091 | 19OCT23


PNR: 233MUW


RM BO TKTG // ** INVOLUNTARY EXCHANGE 	
RM BO TKTG // ** DUE TO ASC 
RM BO TKTG // ** NO GCO NOTES PAX ACCEPTS CHANGES AS AUTOMATED
RM BO TKTG // ** CHECKED TICKET AND UPDATED FE AND FM LINE 
RM BO TKTG // ** WAIVER CODE : DL REISSUE DUE TO DL SKED CHG
RM BO TKTG // ** WAIVER CODE WILL PUT IN OSI
RM BO TKTG // ** ORIG IATA : 11617270 | NEW IATA : 11617270 
RM BO TKTG // ** ORIG PCC : SEAEX3170  | NEW PCC : SEAEX3170 
RM BO TKTG // ** RESISSUE TKT |  S#167818187
RM BO TKTG // ** QR | NFAT	
RM BO TKTG // ** Aya | MSH0049091 | 20OCT23


OCT PNR; 263GS2

RM BO TKTG // ** INVOLUNTARY REFUND 
RM BO TKTG // ** CHECKED GCO NOTES 
RM BO TKTG // ** PAX FLT WAS CXLD DUE TO ISRAEL WAR
RM BO TKTG // ** AS PER GCO, NO WAIVER CODE WAS NEEDED SINCE NO INFO WAS ADDED ON THE AIRLINE AND WEBSITE
RM BO TKTG // ** CHECKED POLICY AS WELL, NO WAIVER CODE ADDED
RM BO TKTG  // ** THEREFORE, PROCESSED  REFUND 
RM BO TKTG // ** TTL REF AMOUNT:  1026.97 | S#167823419
RM BO TKTG // ** SEND REFUND EMAIL | SAC- 057NMQZFI1UCO
RM BO TKTG // ** AYA | MSH0049091 | 19OCT23


 OCT 19 PNR: 3A2TBJ 
RM BO TKTG // **VOLUNTARY REFUND 
RM BO TKTG // **CHECKED GCO NOTES 
RM BO TKTG // **AS PER GCO, TAX REFUND ONLY AS REQUESTED
RM BO TKTG // **CHECKED FARE RULES 
RM BO TKTG // **AS PER FR, YQ/YR IS NON-REF 
RM BO TKTG // **THEREFORE, PROCEED WITH TAX REF WITHOUT YQ/YR
RM BO TKTG // ** TOTAL REF AMOUNT: 45.80 PP | SAC-0060288650619 | RM BO TKTG // ** SAC-0060288739727
RM BO TKTG // ** SEND RFNDEML | S#167829419
RM BO TKTG // ** ANY LIABILITY WILL BE TAGGED TO GCO
RM BO TKTG // ** AYA | MSH0049091 | 20OCT23





OCT 18 PNR: 3R6E88

RM BO TKTG // ** INVOLUNTARY REFUND 
RM BO TKTG // ** DUE TO ASC 
RM BO TKTG // ** PAX C2A / REQ TO CXL RSRVTN 
RM BO TKTG // ** FRONTLINE TEAM CLD AL TO CHECK TKT STATUS 
RM BO TKTG // ** PROVIDED NEW TKT NUMBER BUT IT CANNOT BE RTRVD 
RM BO TKTG // ** TURNS OUT THAT THE TICKET WAS UNDER AL CONTROL 
RM BO TKTG // ** SEND EMAIL NOTIF TO PAX TO REACH OUT AIRLINE DIRECTLY  '
RM BO TKTG // ** CONVO ID: 436977ac-63e2-49ab-80f5-1c31c9b43315
RM BO TKTG // **  QR | NFAT | S#167686431 ** \\ 
RM BO TKTG // ** AYA | MSH0049091 | 18OCT23 ** \\ 

OCT 18 PNR: 4ILUZL
RM BO TKTG // ** TICKET REJECT 
RM BO TKTG // ** PAX FLIGHT WAS CANCELLED 
RM BO TKTG // ** AS PER PREV AGENTS, OFFER FLIGHT OPTIONS 
RM BO TKTG // ** CALLED PAX, TRIED TO OFFER FLIGHT OPTIONS 
RM BO TKTG // ** PAX IS UNRESPONSIVE 
RM BO TKTG // ** SEND EMAIL INSTEAD CONVO ID: c55f9431-5bcb-41db-a1c4-641683f3b952
RM BO TKTG // ** FINAL CONTACT | QR | NFAT | S#167694356
RM BO TKTG // ** AYA | MSH0049091 | 18OCT23


OCT 18 PNR: 2PLGH8
RM BO TKTG // ** INVOLUNTARY REFUND 
RM BO TKTG // ** PAX FLT WAS CXLD DUE TO ASC 
RM BO TKTG // ** PAX C2A | PSGR REQUESTS CANCEL 
RM BO TKTG // ** FOLLOW HT 29331 
RM BO TKTG // ** AS PER AIRLINE POLICY,  NO WAIVER NEEDED 
RM BO TKTG  // ** THEREFORE, PROCESSED  REFUND 
RM BO TKTG // ** TOTAL REFUND AMOUNT: 45.63USD 
RM BO TKTG // ** SEND REFUND EMAIL | SAC-605H208541050 
RM BO TKTG // ** AYA | MSH0049091 | 19OCT23


OCT 19 PNR: 4AYVBS 
RM BO TKTG // ** INVOLUNTARY REFUND 
RM BO TKTG // ** PAX FLT WAS CXLD DUE TO ASC 
RM BO TKTG // ** PAX C2A | PSGR REQUESTS CANCEL
RM BO TKTG // ** CALLED AL TO ASK FOR WAIVER CODE AND PLACEMENT 
RM BO TKTG // ** WAS ADVISED TO SEND AN EMAIL TO AIRLINES 


RM BO TKTG // ** SENT AN EMAIL 
RM BO TKTG // ** CONVO ID: f8b077d1-2d5a-43d5-8aef-0a8aa3e53198
RM BO TKTG // ** QD | NFAT | S#167713943
RM BO TKTG // ** AYA | MSH0049091 | 19OCT23


OCT 19 PNR: 4FHRTQ
RM BO TKTG // ** VOLUNTARY REFUND 
RM BO TKTG // ** CHECKED GCO NOTES
RM BO TKTG // ** AS PER GCO, PAX CI TO REQ TO CANCEL HER TICKET 
RM BO TKTG // ** THERE'S AN ADDED PENALTY BUT ASKED ME TO CHECK IT 
RM BO TKTG // ** AS PER FARE RULES, BEFORE DEPT THE PE SHOULD BE JUST 1500 CNY/206.00USD 
RM BO TKTG // ** CHECKED HT 9596 
RM BO TKTG // ** YQ/YR NON REF TAX 
RM BO TKTG // ** TOTAL REFUND AMOUNT 793.35 | SAC- 9993101045926 
RM BO TKTG // ** ANY LIABILITY WILL BE TAGGED TO GCO 
RM BO TKTG // ** QR | NFAT | S#167720539 
RM BO TKTG // ** AYA | MSH0049091 | 19OCT23




RM BO TKTG //** AYA | MSH0049091 RM BO TKTG //T027-8016578972