Refresh BGCK - DS- FP- CHILD ABUSE

#Typical* Turnaround Times for Common Services: BGCK

❖ State/County Criminal Searches: 1-3 business days

❖ Nationwide Criminal Searches: 1-3 business days

❖ Nationwide Sex Offender Registry Search: 1-3 business days

❖ Federal Criminal Searches: 1-3 business days

❖ Healthcare Exclusion List Searches: 1-3 business day

❖ OIG, GSA, OFAC, FDA Debarment

❖ Social Security Number Trace: 1-3 business days

❖ Social Security Validation: 1-3 business days

Some reasons an order may have an extended turnaround time:

❖ Additional research required

❖ Court Clerk Assisted

❖ System Outage

❖ Jurisdiction has an extended turnaround time

*List of these jurisdictions in the Extras and Exceptions document.(confluence)

#*California: Contra Costa, Del Norte, Imperial, Inyo, Lassen, Maricopa, Mariposa, and San Luis Obispo counties

• 10-20 business days because records may only be accessed by court clerks.

#*California: Humboldt county

• Searches with No Possible Records: 7-8 Business DaysSearches with Possible Records and Hits: 13-15 Business Days

#*California: Plumas county

• Searches with No Possible Records: 10-14 Business Days

+Searches with Possible Records and Hits: 20-24 Business Days

#*California: San Joaquin county

• Searches with No Possible Records: 1-3 Business Days

+Searches with Possible Records and Hits: between 5-12 Business Days

#*California: San Mateo and Santa Cruz county

• 4-6 weeks

#*California: Sacramento county

+Searches with No Possible Records: 2-3 Business Days

+Searches with Possible Records: 3 Weeks on average

#*California: Mono county

+18 Business Days

#*Illinois: Statewide Criminal Search

_24-48 hours if no record is found; Confirmation of a record, or a possible record, may take up to 45 days.

#*Missouri: Statewide Criminal Search

_Searches w/ No Possible Records: 1-2 business days

_Searches w/ Possible Records: 7-10 business days, up to 14 business days depending on the MSHP volume.

#*Nevada: Clark countyAll other counties in Nevada

_1-3 Business Days5-10 Business Days

The above is a non-exhaustive list. Other situations may arise leading to extended turnaround times. Status requests can be submitted for orders outside of the typical turnaround time.

#DRUG SCREEN PROCESS #

Applicant Places Order ➔Applicant Completes Collection ➔Specimen Shipped to Lab for testing ➔MRO ➔DISA

#Blood Test (Drug Screen)

QUEST

• Initial: 1-2 business daysFurther: 3-5 business daysAdditional Info: 2-3 week TAT provided is for specimens that require send outs to different labs if the assigned lab does not test for a specific substance in the panel

LabCorp TAT - Confirmed 01/18/2023

Initial: 5-7 business daysFurther: 3-5 business days

#Blood Test (Clinical)

QUEST Quantiferon: 5-7 business daysAll Others: 2-3 business days

LabCorp TAT - Confirmed 01/18/2023 Quantiferon: 5-7 business daysAll Others: 2-3 business days

#Hair Test

QUEST Initial: 1-2 business daysFurther: 7-10 business days

LabCorp TAT - Confirmed 01/18/2023 Initial: 7-10 business daysFurther: 3-5 business days

#Urine Test

QUEST

Initial: 1-2 business daysFurther: 3-5 business days

LabCorp TAT - Confirmed 01/18/2023

Initial: 1-2 business daysFurther: 7-10 business days

#CHANGING DRUG SCREENING COLLECTION SITES

For electronic registrations:

❖ Applicants can complete their collection site at collection sites associated with the lab they selected when placing their order.

❖ If the student selected a Quest PSC when placing their order, this registration can be used at Quest locations. If the student selected a LabCorp PSC when placing their order, this registration can be used at LabCorp locations.

❖ Changing to a new lab? Email ds@disahealthcare.com to get a new registration!

❖ Changing to a different collection site under the same lab? You can use the same registration!

❖ Advisable to contact ds@disahealthcare.com to ensure the new collection site is a PSC. PPNs have an additional collection fee of $15.00.

Non-Negative Result Scenarios Include:

#*Negative Dilute

– High concentration of water in specimen

#*Positive

– Substance(s) detected in specimen

#*Positive Dilute

– High concentration of water in specimen AND substance(s) detected in specimen

#*Refusal

– Applicant left collection site without providing sample

#*Lost in Transit

– Specimen has not arrived at lab

*MRO considers specimen lost in transit after 7 days

#*If a specimen tests positive:

• MRO will reach out to student to inquire if they are taking any medications

*MRO will verify

***MRO will not verify medical marijuana cards. Specimen will always be reported as positive for marijuana.

*If the information provided by the student is deemed to have caused the positive result, positive result will be overturned.

#*PAPER CHAIN OF CUSTODY FORMS

***Why use paper CCFs:

• No expiration

• Third party site

• Panel being requested

***Notes on paper CCFs:

• Must be mailed

• Applicant needs to order and pay first

• Status not shared with us automatically

#FINGERPRINTING#

#*Traditional Fingerprinting:

• Instructions: Emailed to student automatically

• Turnaround time: 10-15 weeks after prints arrive to our office

• Student receives results by mail and emails them to fbi@disahealthcare.com

• Rejection process: student will need to place a new order.

#*E-Fast/NCR:

• Instructions: Emailed to student automatically

• Turnaround time: 5-10 business days after prints are provided to ABI

• Student receives results via NBI account and uploads results to Complio tracking. Must access results within 30 days. (place new order if not being opened)

• Rejection process: Student can submit new fingerprints. If student is rejected twice, new order is needed.

#*ABI Fingerprinting:

• Instructions: Emailed to student automatically

• Turnaround time: 3-5 business days once cards are received by ABI

• Student receives results via a link sent to their email. Student will email results to fbi@disahealthcare.co

• Rejection process: student has 30 days to "Reschedule an Appoint" under their existing order to resubmit prints free of charge.

#*VECHS Fingerprinting:

• Instructions: Emailed to student automatically

• Turnaround time: 1-2 weeks after fingerprints have been rolled/submitted for processing

• School receives results via FDLE portal. DISA never not receive results.

• Rejection process: School will receive notification directly from vendor with a TCR. Need to resubmit fingerprints under provided TCR.

#*ACHA Fingerprinting:

• Instructions: Emailed to student automatically

• Turnaround time: 1-2 weeks after fingerprints have been rolled/submitted for processing

• Agencies/hospitals access results: Via FDLE portal. DISA never receives results.

• Rejection process: Student can resubmit once free of charge within 21 days with their TCR.

#*PA DHS:

• Instructions: Emailed to student manually (within 1-3 business days)

• Turnaround time: 7-10 days from when fingerprints are submitted for processing

• Results: Student receives results via email and mail. Student uploads them into their Complio tracking package

• Rejection process: Student will be notified by IdentoGO and will receive instructions on how to make a new appointment free of charge.

#*PA DOE:

• Instructions: Emailed to student manually (within 1-3 business days)

• Turnaround time: 24-48 hours from when fingerprints are submitted for processing

• Results: Student receives results via mail and mail. Student uploads them into their Complio tracking package

• Rejection process: Student will be notified by IdentoGO and will receive instructions on how to make a new appointment free of charge.

#*PA DOA:

• Instructions: Emailed to student manually (within 1-3 business days)

• Turnaround time: 3-4 weeks from when fingerprints are submitted for processing

• Results: Student receives results via email and mail. Student uploads them into their Complio tracking package

• Rejection process: Student will be notified by IdentoGO and will receive instructions on how to make a new appointment free of charge.

#*OH BCI & FBI:

• Instructions: Emailed to student automatically

• Turnaround time: NO RECORD – 30 days after fingerprints submitted. RECORD – 60 days after prints submitted.

• Results: Results are sent to school. For Cuyahoga CC: OH FBI sent to Cuyahoga. OH BCI accessed by DISA.

• Rejection process: Student will be notified by Fast Fingerprints and will receive instructions on how to make a new appointment free of charge.

#*CHILD ABUSE

• What is a Child Abuse Check?:

• The Child Abuse Check verifies if an individual has ever been accused or founded of having abused or neglected a child.

*What is a Dependent Adult Check?:

• The Dependent Adult Abuse Check verifies if an individual has ever been accused or found of having abused an elderly or dependent adult.

*Do we process Child Abuse/Dependent Adult Abuse requests for each state?

• No. Some states do not allow us to process Child Abuse/Dependent Adult Abuse requests due to restrictions of access or they may not allow a third party to access this information.

*Which states do we offer Child Abuse/Dependent Adult Abuse requests?

• Listed here. (check confluence)