Shared note

Creating a PNR PNR -> Passenger Name Record WE CREATE A PNR A. Purged PNR B. Claiming MCO -> residual

1.CHECK AVAILABILITY AN(DEPARTURE DATE)(CITY PAIR)/A(AIRLINE CODE)

1. SELL IN SS(Pax no.)(COS)(Line Number)

2. SMART FLOW

• PN_C

4.Add flight data SR*DOCS(Airline code)HK1-----(DDMMMYY)-(GENDER)--(LAST NAME)-(FIRST NAME)/P(passenger no.)

1. Pricing ATC Pricing -> FXQ, FXO Manual Pricing -> FXP, FXB

2. Add Payment Details if needed DECC(CC code)(CC#)/(Exp Date)/(Currency)(Amount)/(Airline Code)

3. VI -> VISA

4. CA -> MASTERCARD

5. AX -> AMERICAN EXPRESS

6. DS -> DISCOVER

7. Add Form of Payment FPO/CC(previous CC code)+/CC(new CC code)(CC#)/(Exp date)/N(Auth code)

Note: IF ERROR "FARE ELEMENT ALREADY EXISTS FOR PASSENGER/SEGMENT" SHOWS, DELETE THE OLD FP LINE -> XE(Line number)

1. Add Remarks (Reason, Action, Outcome, Signature) RMA/(remarks)

2. Receive the PNR

• RF(wmn)

1. Queue the PNR Agent Help: Queue list for all points of sale

• QE/(Office ID)/(Queue Structure from agent help)

Double Check the QUEUE

• RTQ Remove QUEUE
• QXP(queue number)

DIVIDE THE PNR

• If one or more passenger in the PNR is changing or cancelling their flight

1. Retrieve the PNR

• RT(PNR)

1. Emulate

2. Retrieve the flight segment

• RTF

1. Display ticket image

• TWD/L(segment number)

1. Retrieve Names

• RTN

1. Divide the passenger

• SP(Line number)

1. Receive the PNR

• RF

1. End and file

• EF

1. Receive the PNR

• ER

1. Show the Baby PNR

• RTAXR

CANCEL THE FLIGHT

• if the customer doesn't want to leave or use the ticket

1. Retrieve the PNR

• RT(PNR)

1. Emulate

2. Retrieve the flight segment

• RTF IF THE PNR IS A SINGLE PAX YOU DON'T HAVE TO DO RTF PROCEED TO TWD

1. Display ticket image

• TWD/L(segment number)

1. Fare Quote Display

• FQD(City Pair)/D(Departure Date)/A(Airline Code)/R,UP,DDMMMYY/C(COS)

1. Fare Rules/Check policy of the fare basis

• FQN(segment number of fare basis)*PE or
• FQN(segment number of fare basis)*16

1. Remove flight segments

• RTA
• XE(segment number to be removed)

1. Check future date response

• DD(Date today no year/330

1. Add Retention Line

• RU1AHK(no. of pax)SEA(future date response no year)/RETENTION LINE

1. Add Remarks (Reason, Action, Outcome, Signature) RMA/(remarks)

2. Receive the PNR

• RF(wmn)