Disconnecting from a eCascadia: Troubleshooting Guide

🟢 Basic Steps (Always Start Here)

1. End the Charging Session
	-Ask the driver: “Did you end the session from the HMI?”
	-If not, direct them to press Stop on the HMI screen.
	-Do not use the S3 button to end the session prematurely.
2. Disconnect Procedure
	-Press the S3 button.
	-Pull the connector straight back and parallel to the port.
	-Avoid pulling upward or outward, especially for taller individuals.
	-If stuck, a gentle wiggle is okay—no forceful pulling.

🟡 Understanding the eCascadia Charging Port

*Port Usage:
	-Most use Port A.
	-Schneider keeps Port B closed.
	-Nevoya rarely uses Port B.
*Key Component:
	-The disconnect button on the vehicle is crucial.
	-It’s a mechanical latch—pressing the button lifts the latch to release the cable.
*Common Mistake:
	-Forgetting to press the vehicle-side button before pulling.

🔴 What Not to Use

1. “Unlock” Button on Charger:
	-Does nothing—designed for chargers with software-controlled locks (not used here).
	-Ignore it during troubleshooting.
2. Reset Button:
	-Only useful if the session won’t start.
	-Not helpful for disconnecting.

🔧 Advanced Troubleshooting

*Manual Override:
	-Look for the small red lever on the vehicle—this is the manual disconnect override.
	-Use this if the standard button doesn’t work.
*If All Else Fails:
	-Ask the driver to contact their vehicle OEM hotline.
	-Check for visible damage to the cable or connector.
			-If damaged (e.g., jammed latch, ripped faceplate), it’s very noticeable.
*Dispatch Protocol:
	-If damage is confirmed, call the 24/7 dispatch line (found in the ticket).
	-Request a 4-hour dispatch—only for exceptional cases.

✅SUMMARY CHECKLIST

Confirm session ended via HMI
Press S3 button and pull parallel
Press vehicle-side disconnect button
Use manual override lever if needed
Avoid using “Unlock” or “Reset” buttons
Contact OEM hotline if issue persists
Check for damage and dispatch if necessary