ATLAS BRANDS END OF COURSE PRCTICE: SALES AND SERVICE Agent and Customer Responsibilites

ATLAS BRANDS END OF COURSE PRCTICE: SALES AND SERVICE Agent and Customer Responsibilites Agent:

Use correct opening verbiage

Ask clarifying questions

Offer appropriate celebratory/empathy statement

Make all sales offers (upsell, add-on, Passport, TSP)

Help the customer "shop" and suggest items on the provided list

Use your resources if the "customer" has questions Customer:

Provide a name, address, phone number for the customer and recipient

Treat the agent professionally

Use only the item numbers provided

Accept offers if the agent makes a great pitch!

Do not try to "trick" the agent by giving inaccurate information

Ask questions, such as storage instructions or describe the components

End of Course Roleplay and Practice Completed Important Reminders Completed Agent and Customer Responsibilities(Current Page) Completed Payment and Products for Practices In progress Shari's Berries - Birthday Shari's Berries - Birthday In progress Customer - Birthday Sales In progress Agent - Birthday Sales In progress Customer - Status Check In progress Agent - Status Check In progress Simply Chocolate - Love and Romance Simply Chocolate - Love and Romance In progress Customer - Love and Romance Sales In progress Agent - Love and Romance Sales In progress Customer - Billing In progress Agent - Billing In progress Fruit Bouquets - Just Because Fruit Bouquets - Just Because In progress Customer - Just Because Sales In progress Agent - Just Because Sales In progress Customer - Order Change Service In progress Agent - Order Change Service In progress The Popcorn Factory - Congratulations The Popcorn Factory - Congratulations In progress Customer - Congratulations Sales In progress Agent - Congratulations Sales In progress Customer - Cancel Service In progress Agent - Cancel Service In progress Cheryl's Cookies - Just Because Cheryl's Cookies - Just Because In progress Customer - Just Because Sales In progress Agent - Just Because Sales In progress Customer - Order Change Service In progress Agent - Order Change Service In progress 1-800-Flowers.com - New Baby 1-800-Flowers - New Baby In progress Customer - New Baby Sales In progress Agent - New Baby Sales In progress Customer - Quality Service In progress Agent - Quality Service