hi hello

Tivo V6 Tivo TV 360 TV 360 mini Virgin TV box / Stream box

-------BB------

**DOCSIS - data over cable service interface specification -Hybrid Fiber Coaxial network - main box >> fiber >> VM box >> copper >> house

**XGS-PON - 10g Symmetrical Passive Optical Netwok -FTTP >> Full fiber to the premise >only can get stream box >can't get landline

---advantages----

up to 2gbps w/Gig2 service & up to 1.1gbps on cable M125 to Gig1 and Gig2 tiers Max pods and Hub5x routers for future proofing > max 30mbps -free for Gig 1 and up tier -free for lower tier with o2 -£8 for lower tier without o2 Volt bundles with o2 mobile

----equipment---

*Super Hub 3 - 4 eth ports ; up to 500mbps > bgn-ac > wifi5 *Super Hub 4 - 4 eth ports ; up to Gig1 > smarthub - self diagnosis ; bgn-ac > wifi5 *Super Hub5 - 4 eth port ; up to Gig2 > smarthub - self diagnosis and cx update for faults , recycled plastic , bgn-ax > wifi6 *5x - extender ; compatible with Hub 3&4&5 > wifi6

------VM BB services------

M125 - dl: 133 to 137 mbps; ul:21mbps

• live on your own
• up to 5 devices as a couple; up to 10 on your own
• basic streaming, browsing , one at a time gaming

M250 - dl:267 to 273 mbps; ul: 26mbps

• 10 devices for a family of four; up to 15 for a couple
• streaming in HD, downloading movies and games

M350 - dl:372to 382mbps; ul: 36 to 37mbps

• medium-sized HH
• 10 devices for a family of six; up to 15 for a group of four
• fairly data heavy (gaming and streaming simultaneously
• one person wfh

M500 - dl:517 to 544mbps; ul: 50 to 52mbps

• medium to large HH
• 15+ devices
• several gaming and streaming simultaneously

Gig1 - dl:1064to 1138mbps; ul: 96to 104mbps

• Watch TV in Ultra HD and use your VR headset without a hitch
• up to 100 device (smarthome, cctvs) -ave 1130mbps

Gig2 - dl: 1932to 2085mbps; ul:207 to 208mbps

• req FTTP
• pinakasyala

--------------EXTRA

*Homeworks - monthly subscription of £10.99

• prem internet security and prem tech supp
• VM F-Secure SAFE > up to 10 devices (against malware, etc + parental controls
• Gadget Rescue > remote tech supp covering most devices + free daily PC health check for Windows
• prio engineer appts the next working day

*Wifi Guarantee w/wifi Max - auto included

• £100 bill credit if you get below 30mbps per room
• after investigation

============================= TV

Line rental - UK monthly fee for the physical wire connecting VM to your home

• not available for FTTP
• usually bundled with BB
• maintenance fee (inclusive in the plans)
• 19.00

Time Division M

• copper analogue phone network

21CV

• over the HFC
• req Hub 3.0 (connects to router instead of the phone socket )
• handset not provided

EBUL

• emergency backup line
• cx who has accessibility needs or telecare devices
• no mobile
• lasts for 8hrs on standby and 1hr of talktime
• req LL
• works even if line is down

========= TV Plans = BackBook > Frontbook

Talk weekend > Weekend Chatter - weekends Talk More evenings&weekends > Evening and weekend chatter - weekends (7pmto7am) - UK mobiles Talk More Anytime> Anytime Chatter - Anytime 24/7 - UK mobiles Talkmore Int'l Anytime > Int'l Anytime Chatter - Anytime 24/7 and 50 int'l countries - UK mobiles

*CCF -call connecting fee

========== LL - starts from 01, 02, 03

*WC -unli weekend calls to UK LL -unli weekend calls to UK mob excluding Jersey, Guernsey and Isle of man -free calls to freephone

*E&WC -same as WC but only for covered periods

*AC

• unli calls to LL and mob anytime

*IAC -same as AC + minutes for intl

=============== Telephony Call features

• VM 1571
• VMplus > remote access and message alerts
• Caller display
• call waiting
• call barring
• call divert
• ring back when free
• reminder call
• 3way calling
• Anonymous call reject

=========== Telephony Add-ons

-Talk Int'l £2 - discounted call rates -Talk Int'l £5 - 250min /month to ll in int'l and mobile in 6 int'l destinations

• TI £10 - 100min "
• Talk Mobile £2- subject to specific mobile tariffs
• Talk Mobile £5 - "
• TM £10 - includes 600m/month to UK mobiles
• Talk 08 £2 - 250m/month for direct dialed voice calls to UK numbers starting 0845 or 0870
• Talk 08 £5 - 250m/month for direct dialed voice calls to UK numbers starting 08

============= 59 minute redial rule

• usually for older /legacy ll plans where calls exceeding 60min are charged extra for the exceeding minutes

++++++++++++++++++++ O2

-separate billing and contract -partnered with VM > prev VM mobile moved to o2 -double data -Wifi Guarantee w/wifi Max -wifi Max -O2 Wifi hotspots (where can cx find list?) -O2 travel inclusive zone (roaming kineso-50 countries) -price rise - £2.50 / yr

--------------------------------with o2 > Volt package (e.g. M250 to V250) Volt plans

-if bundled with o2 sim plan

BB tier upgrade from orig plan double data from offered sim plan free 3 wifi max O2 travel inclusive zone 3 or 6 months extra

**Max Bolt - req 250gb o2 plan

Volt Plans:

Ultimate - Data rollover , Unli min & text, unli mms , o2 travel, o2 prio , choose an extra (plan life), O2 SATELITE Plus - same except o2 satellite and multisave, choose an extra (6months) Classic - same except o2 satellite, multisave and data rollover, choose an extra (3months)

Perks with o2 (subject to change)

-shopping discounts -sporting events and concert tickets -entry to prize draws -exclusive offers -use app to check

O2 Travel inclusive zone -120 min and 120 text -no cap on data but subject to fair use -o2 network

5g speed in over 150towns across UK 3g and 4g covers most of Uk over 16k o2 wifi hotspot

Extras for Consumers:

Disney+ Amazon Music Amazon Prime Audible McAfee Cafeyn Xbox Game Pass Ultimate TNT Sports

Reconciliation process:

1. Type code MA @CM field > Enter
2. Put 1 to select Cx VMO2 Mobi info > Enter
3. Hit F9 and type o2 mobile number > Enter (this activates the Volt perks) ***** Do not forget to indicate the Order Number at the work order field

==================

ICOMs codes:

no personal deet changes F2 to go to @CM > to go to windows/screens ::

SS - serviceable status HM - House maintenance (all three has to be Y, or else an engineer is neeeded) VS - Customer services

ac - active ; di - disconnected; pi - pending install; pi - pending dc CR - Credit Limit/score ; Telewest BB EM - Email Maintenance NC - No contact - not working anymore

57 - Cx Ledger - first check - Acct Details / Bal / Breakdown > I for itemized details

CM - Cx Maintenance > Category ??
MP - Cx Payment methods > Purple - Active DD > 2 to view sort code on _ beside dd CC - Cx comments BE - Bill emulation > next cc bill > 5 for the itemized deets

EQ - Cx Equipment Maintenance > EQ to _ to view details 16 - Cx demographic info - to view DOB PP - Edit Pending Payments by CX > 2 to _ ?? EB - E-billing Cx maintenance - change to paper bill >R beside e-bill to revert to paper bill ; charge 1.75 > My VM app to revert to e-bill

CT - Display Acct Contracts - active contract details > EDF - early dc fee calcu CV - Contract View (historical) - contract docu sent to cx >F9 to view IR - Price Rise Summary/ Inflation Rate

WC - Welcome letters Cx Contact file - alt del address for cx
> HP to Contact type- Fulfilment Req ; A to Active kineso- Activate PS - Payment Summary - Prev Payment details WO - Cx work Order display - changes > Type 1 under ? to view order status > Status : CP - completed , FB - Future star/bill, ND- Not done , CN - cancelled MC - Monthly Charge Summary , existing promo CQ - VM Cheque Refund Screen > Processed -> Posted -> CB - Bill Day Change -> F10 to change (req : 0 bal, max of 2 changes/ yr0 CE - Work w/Acct events (EECC details and tracking details > Yodel prev > Inpost
TN - Cx Tel number and details CG - Work w/ Acct Equipment Charges - potential penalty RK - Automated Credit Maintenance - applied rolling cr LS - Tv LOS - Allocated CR - cx has to report AS - Cr Adjustment > one-time CR for compensation (Allowances is TBA ) >goodwill etc

Pre sale screen check HM WO VS BE SS CR 57 CT 37>bb 38>LL 36>TV CS>change of service 35> order entry 42> schedule (-S5)

activation fee - 35pounds installation fee - 30pounds delivery fee - 5pounds