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JUNE 17, 2026
M&T HYBRID MESSAGING
CID: bf8dc427-d1ed-4e6e-a571-e75b94ffda1a Identity of the chatter:AH NAME OF THE CHATTER: Olivia OLD ACC #: 48617507 DPA STATUS: PASSED DPA TIME STAMP: 17-06-26 10:14:08 QUERY: Customer want to transfer services RESOLUTION: process house move to the new address DISCO DATE: 19/07/2026 INSTALLATION: 20/07/2026 NEW ADDRESS: 52 B CAVERSHAM ROAD LONDON NW5 2DS
CONTACT NUMBER UPDATE STATUS: Verified EMAIL ADDRESS STATUS: Verified CJM:N\A WO: 15660483 BE: OLD ADDRESS BE: Bill Bill Billing Due
Amount Run Date Date
1 25.00 23/06/26 13/07/26
2 14.17- 21/07/26 13/08/26
NEW ADDRESS BE: pt Bill Bill Billing Due
Amount Run Date Date
1 58.33 24/07/26 13/08/26
2 25.00 22/08/26 11/09/26
SUMMARY:
MOVE JUNE 17, 2026 bf8dc427-d1ed-4e6e-a571-e75b94ffda1a Olivia WO: 15660483 L 4 L
JUNE 18, 2026
M&T HYBRID MESSAGING
CID: 5a9297d1-2d68-4a21-8fee-5be1fe61ed39 Identity of the chatter:AH NAME OF THE CHATTER: MS AGNES SZABO
OLD ACC #: 138706901 DPA STATUS: PASSED DPA TIME STAMP: 18-06-26 09:59:23 QUERY: Customer want to transfer the service RESOLUTION: process house move to the new address CURRENT ADDRESS: 17, WOODHOUSE MEWS, WOODHOUSE LANE, NEWCASTLE UPON TYNE, SWALWELL NE16 3AH NEW ADDRESS: 20 WOODHOUSE MEWS WOODHOUSE LANE
SWALWELL NEWCASTLE UPON TYNE NE16 3AH NEW ACCOUNT #: 1387149-02
INSTALL DATE: 20/07/2026 DISCO DATE: 19/07/2026 CONTRACT: Contract continuation CONTACT NUMBER UPDATE STATUS: Verified EMAIL ADDRESS STATUS: Verified CJM:N\A WO: 62238058 BE: OLD ADDRESS BE: Bill Bill Billing Due
Amount Run Date Date
1 43.36 27/06/26 20/07/26
2 45.83- 22/07/26 19/08/26
NEW ADDRESS BE: Bill Bill Billing Due Amount Run Date Date 1 106.72 28/07/26 17/08/26 2 43.36 27/08/26 16/09/26 SUMMARY:
JUNE 18, 2026
MOVE
5a9297d1-2d68-4a21-8fee-5be1fe61ed39
MS AGNES SZABO
WO: 62238058
L 4 L
M&T HYBRID MESSAGING
CID: 122f70ee-555e-48d6-a974-e4180c897ba0 Identity of the chatter: AH NAME OF THE CHATTER: MR JAMIE PHILLIPS OLD ACC #: 701793105 DPA STATUS: PASSED DPA TIME STAMP: 18-06-26 10:17:28 QUERY: Customer want to transfer the service RESOLUTION: process house move to the new address CURRENT ADDRESS: 677 FILTON AVENUE, BRISTOL, FILTON BS34 7LA DISCO DATE: 30/06/2026 INSTALLATION: 1/07/2026 CONTRACT: Contract continuation CONTACT NUMBER UPDATE STATUS: Verified EMAIL ADDRESS STATUS: Verified CONTRACT: Contract continuation CJM:N\A WO: 70172638 BE: OLD DDRESS BE: Bill Bill Billing Due
Amount Run Date Date
1 13.19- 2/07/26 22/07/26
NEW ADDRESS BE: Bill Bill Billing Due Amount Run Date Date 1 202.02 16/07/26 5/08/26 2 81.50 14/08/26 3/09/26 SUMMARY:
JUNE 18, 2026 MOVE 122f70ee-555e-48d6-a974-e4180c897ba0 MR JAMIE PHILLIPS WO: 70172638 L 4 L
HYBRID MESSAGING
CID: bb38f813-1343-4599-864b-969091960e86 Identity of the chatter:AH NAME OF THE CHATTER: srikanth vadluri OLD ACC #: 906489701 DPA STATUS: PASSED DPA TIME STAMP: 19-06-26 16:55:33 QUERY: Customer want to transfer the service RESOLUTION: Processed house move CURRENT ADDRESS: 4 THE SPINNEY, BASINGSTOKE RG24 9GJ NEW ADDRESS: 22 ROMSEY CLOSE SLOUGH SL3 8PE NEW ACCOUNT #: 2064914-04 INSTALL DATE: 1/08/2026 DISCO DATE: 31/07/2026 CONTRACT: Contract continuation CONTACT NUMBER UPDATE STATUS: Verified EMAIL ADDRESS STATUS: Verified CJM:N\A WO: 25921660 BE: OLD ADDRESS BE: Bill Bill Billing Due
Amount Run Date Date
1 15.51 8/07/26 24/07/26
2 4.58- 5/08/26 24/08/26
NEW ADDRESS BE: Bill Bill Billing Due
Amount Run Date Date
1 128.00 13/08/26 2/09/26
2 54.00 15/09/26 5/10/26
SUMMARY:
07809655428
19/06/2026 bb38f813-1343-4599-864b-969091960e86 srikanth vadluri WO 25921660 L 4 L
JULY 2, 2026
DUPLICATE HYBRID MESSAGING
CID:5e9f189b-fe26-4be9-bd82-ee3334b1a047 Identity of the chatter:AH NAME OF THE CHATTER: MISS CHLOE WIDDOWSON OLD ACC #: 7659044-01
DPA STATUS: PASSED DPA TIME STAMP: 02-07-26 12:50:22 QUERY: Customer want to transfer the service on the address that already have an active services || want to duplicate RESOLUTION: DUPLICATE ACCOUNT CURRENT ADDRESS: 36 MOSS LANE WEST
MANCHESTER M15 5PD NEW ADDRESS: 1 LYNN WALK REIGATE RH2 7NZ NEW ACCOUNT #: 4582936-02 INSTALL DATE: ASAP CONTACT NUMBER UPDATE STATUS: Verified EMAIL ADDRESS STATUS: Verified CJM:N\A SUMMARY:
JUNE, 19 2026
M&T HYBRID MESSAGING
CID: 752e25dd-b474-4fd7-8a08-bc6fff0395d1 Identity of the chatter:AH NAME OF THE CHATTER: MR BEN HIGTON
OLD ACC #: 922146301 DPA STATUS: PASSED DPA TIME STAMP: 19-06-26 09:41:38 QUERY: Customer want to transfer the service RESOLUTION: process house move to the new address CURRENT ADDRESS: 35 FROST ROAD, WARWICK, WELLESBOURNEB CV35 9UF NEW ADDRESS: 62 SOUTH GREEN DRIVE
STRATFORD-UPON-AVON CV37 9HP NEW ACCOUNT #: 7158085-03 INSTALL DATE: 8/07/2026 DISCO DATE: 7/07/2026 CONTRACT: Contract continuation CONTACT NUMBER UPDATE STATUS: Verified/NO EMAIL ADDRESS STATUS: Verified/NO CJM:N\A WO: 37700785 BE: OLD ADDRESS BE: Bill Bill Billing Due Merged
Amount Run Date Date Amount
1 32.39 24/06/26 10/07/26
2 12.95- 8/07/26 10/07/26 19.44
NEW ADDRESS BE: Bill Bill Billing Due Amount Run Date Date 1 62.11 22/08/26 11/09/26 2 30.08 23/09/26 13/10/26 SUMMARY: AI summary couldn't be generated for this contact. This may be due to a temporary issue. If the issue persists, please contact support.
DISCO HYBRID MESSAGING
CID: 5e3ceca2-ebce-4f68-9507-60411a2814b6 Identity of the chatter:AH NAME OF THE CHATTER: MRS SHUKRIA BEGUM OLD ACC #: 63896110 DPA STATUS: PASSED DPA TIME STAMP: 19-06-26 10:32:41 QUERY: Customer want to cancel RESOLUTION: process DI as per cx requested. DISCO DATE: 21/06/2026 DISCO REASON: MM CONTACT NUMBER UPDATE STATUS: Verified EMAIL ADDRESS STATUS: Verified CJM:N\A WO: 18907869 BE: Bill Bill Billing Due Amount Run Date Date 1 276.27 23/06/26 13/07/26 SUMMARY:
RETENTIONS
CID: e78b6b97-123c-4dc9-a877-13bc3904d887
Account number: 816054907
Identity of the chatter: AH
Name of the chatter: MR SHAUN HENTON
DPA STATUS: PASSED
DPA TIME STAMP: 19-06-26 11:25:04
Contact number update status: Verified
Email address status: Verified
CJM :N/A
WO: N/A
QUERY : Looking to reduce the cost of services
RESOLUTION: Offer For a total of £137 per month on a 24‑month contract, you'd receive 516 Mbps broadband. Mega TV 1200+ channels. (Sports and Cinema Bundle) Along Netflix standard with ads and Anytime Chatter. This package is well suited to your current usage|| Customer went idle|| NFAT
BE: N/A
MOVERS
CID: 5964da15-9cdb-4108-becc-e586087ad486
Account number: 103587101
Identity of the chatter: AH
Name of the chatter: MS LIZA TAYLOR
DPA STATUS: PASSED
DPA TIME STAMP: 19-06-26 12:17:25
Contact number update status: Verified
Email address status: Verified
CJM :N/A
WO: N/A
QUERY : Looking to cancel due to relocating
RESOLUTION: Already have an existing work order for cancellation||DISCUSS ALL THE INFORMATION TO THE CUSTOMER ||NFAT
BE: N/A
RETENTIONS CID: 8c2728de-5e59-42f8-944c-b7ebda01a4e6 Account number: 403007105 Identity of the chatter: AH Name of the chatter: LUKE DPA STATUS: PASSED DPA TIME STAMP: 19-06-26 12:48:07 Contact number update status: Verified Email address status: Verified CJM :N/A WO: 62923268 QUERY : Looking to reduce the cost of services RESOLUTION: Offer Broadband 1 GIG with 1130 Mbps for just £39 and o2 sim unlimited for £10 per month has a total of £49||ACCEPTED BE: Bill Bill Billing Due Amount Run Date Date 1 70.52- 16/07/26 10/08/26 2 39.00 14/08/26 8/09/26 Order 7176479215801678434 successfully submitted ✓ Volt Sim Only Plan Handset 24 month 8 Airtime Plan #576102984 | 250GB Classic, Unlimited UK Minutes, Unlimited UK Texts: Regular Phone Number: 07594468523 is assigned successfully
RETENTIONS CID: b304f978-084b-4f73-a930-2f49d3e5d501 Account number: 916875602 Identity of the chatter: AH Name of the chatter: MISS EMMA DRYDEN DPA STATUS: PASSED DPA TIME STAMP: failed Contact number update status: Verified Email address status: Verified CJM :N/A WO: N/A QUERY : Looking to reduce the cost of services RESOLUTION: CUSTOMER INTRO IDLE||NFAT BE: N/A
MOVERS
HYBRID MESSAGING
CID: 17f88b94-575d-4b55-bb9c-ada3340d729a
Account number: 879347503
Identity of the chatter: AH
Name of the chatter: MR MATTHEW ELLWOOD
DPA STATUS: PASSED
DPA TIME STAMP: 19-06-26 16:13:38
Contact number update status: Verified
Email address status: Verified
CJM :N/A
WO: N/A
QUERY : Looking to reduce the cost of services
RESOLUTION: already have booked an open work order||Discussed to customer ||NFAT
BE: N/A
RETENTIONS CID: a6c4bafd-90cc-4899-9bd3-a29c207afc4b Account number: 729351001 Identity of the chatter: TP Name of the chatter: Ben Keeping DPA STATUS: PASSED DPA TIME STAMP: failed Contact number update status: Verified/No Email address status: Verified/No CJM :N/A WO: N/A QUERY : Looking to Cancel due to Bereavement RESOLUTION: Account holder death procedures, provided a link to the bereavement dis connection form, and shared contact information for a dedicated bereavement Team||NFAT BE: N/A
RETENTIONS CID: bb38f813-1343-4599-864b-969091960e86 Account number: 906489701 Identity of the chatter: AH Name of the chatter: MR SRIKANTH VADLURI DPA STATUS: PASSED DPA TIME STAMP: 19-06-26 16:55:33 Contact number update status: Verified/Updated Email address status: Verified/Updated CJM :N/A WO: N/A QUERY : Looking to reduce the cost of services RESOLUTION: BE: N/A
OB RETAIN MESSAGING
CID: aa68c85c-561a-4ae5-b6a0-72659af2dc5a
Account number: 681834503
Identity of the chatter: AH
Name of the chatter: MRS NITA KERAI
DPA STATUS: PASSED
DPA TIME STAMP: 19-06-26 17:17:59
Contact number update status: Updated
Email address status: Verified
CJM :N/A
WO: 23927373
QUERY : Looking for M125 for £19
RESOLUTION: Processed M125 for £19 per month on anew 24-Months of contract
BE: Bill Bill Billing Due
Amount Run Date Date
1 16.04 26/06/26 13/07/26
2 19.00 25/07/26 12/08/26
RETENTIONS
CID: 0e7820d2-f572-43e9-bafb-fd0abea202a4
Account number: 448629804
Identity of the chatter: AH
Name of the chatter: MISS KAROLINA MADEJ
DPA STATUS: PASSED
DPA TIME STAMP: 19-06-26 17:17:59
Contact number update status: Updated
Email address status: Verified
CJM :N/A
WO: 69915761
QUERY :looking to cancel
RESOLUTION: Processed cancellation
DISOC REASON: MM
DISCO DATE: 20/06/2026
BE: Bill Bill Billing Due
Amount Run Date Date
1 2.95- 20/06/26 22/06/26
========================================================
JULY 29, 2026 Your form details have been processed successfully!04 M&T HYBRID MESSAGING
CID: ac58a489-7bb3-4125-9a02-e9c6bd42d330 Identity of the chatter:AH NAME OF THE CHATTER: MR LEO JONES OLD ACC #: 46964503 DPA STATUS: PASSED DPA TIME STAMP: 29-07-26 14:24:19 QUERY: Customer want to transfer the service RESOLUTION: Processed house move CURRENT ADDRESS: 10 MARLBOROUGH MEWS STUDLEY B80 7SL
NEW ADDRESS: 33 ROWLAND AVENUE STUDLEY B80 7QE
NEW ACCOUNT #: 951278-03 INSTALL DATE: 5/08/2026 DISCO DATE: 4/08/2026 CONTACT NUMBER UPDATE STATUS: Verified EMAIL ADDRESS STATUS: Verified CJM:N\A ======================================================== WO: 42432573 BE: OLD ADDRESS BE:
Bill Bill Billing Due
Amount Run Date Date
1 62.13- 5/08/26 13/08/26
NEW ADDRESS BE: Bill Bill Billing Due Amount Run Date Date 1 128.54 19/08/26 8/09/26 2 47.89 18/09/26 8/10/26 ======================================================== CONTRACT END DATE: 31/08/2027 Contract Supression Form Please enter this ref ID message on to the account notes -
'Contract Supression Form' form has been submitted and the Reference Id is 108272_586649
M&T HYBRID MESSAGING
CID: 24b7561a-00b0-4020-8403-a1a4519ec195 Identity of the chatter:AH NAME OF THE CHATTER: MR SIKHUMBUZO DLAMINI OLD ACC #: 9021839-02 DPA STATUS: PASSED DPA TIME STAMP: 29-07-26 16:42:04 QUERY: Customer want to transfer the service RESOLUTION: Submit sales referral form as the new address have a non pay disc work order CURRENT ADDRESS: 16 A KITCHENER ROAD ANSTEY LEICESTER LE7 7EA
NEW ADDRESS: FIRST FLOOR REAR FLAT 188 EAST PARK ROAD LEICESTER LE5 5FD
NEW ACCOUNT #: 962000805 INSTALL DATE: ASAP DISCO DATE: ASAP CONTACT NUMBER UPDATE STATUS: Verified EMAIL ADDRESS STATUS: Verified CJM:N\A ======================================================== WO: N/A BE: N/A ========================================================
M&T HYBRID MESSAGING
CID: 2b5964b8-fbd2-49aa-bc7f-404deffcf6a5 Identity of the chatter:AH NAME OF THE CHATTER: MISS LUCY TALBO OLD ACC #: 886823802 DPA STATUS: PASSED DPA TIME STAMP: 05-08-26 15:09:14 QUERY: Customer want to transfer the service RESOLUTION: SUBMIT GONE AWAY FORM CURRENT ADDRESS: 4 DEERE FURROW, STAFFORD ST16 1WG NEW ADDRESS: 21 MONTVILLE DRIVE STAFFORD ST17 9XJ NEW ACCOUNT #: 8068813-01 INSTALL DATE: 6/8/25 or as soon as possible DISCO DATE: ASAP CONTRACT: Contract continuation CONTACT NUMBER UPDATE STATUS: Verified EMAIL ADDRESS STATUS: Verified CJM:N\A ======================================================== WO: NA BE: N/A ======================================================== The customer requested assistance with moving home. The agent verified the new property is serviceable by Virgin Media and identified an existing active service at that address. The agent submitted a form to disconnect the current account on the moving day to facilitate service transfer, with processing typically taking 24–48 hours. The customer will be contacted via text message with updates on the outcome and next steps. 07970449498