November 9, 2022

Billing/AR Case Sub Types

• Billing Changes
• Fees and Rent
• Payment Arrangements
• Convenience Pay
• Incorrect Bill
• Payment Inquiry
• Dunning/Collections
• Invoice Request
• Refunds

AmeriGas provides credit terms and limits to both residential and commercial customers.

Payment Term & Description of Terms

*APIA - Pay In Advance/ Payable Immediately *A001 - Due within 1 Day: AutoPay required for this pay term *A030 - Due within 30 Days: Residential and Commercial Accounts *A045 - Due within 45 Days: Commercial Accounts with Credit Department Approval Only *A060 - Due within 60 Days: Commercial Accounts with Credit Department Approval Only *A090 - Due within 90 Days: Large Commercial and Agricultural Accounts with Credit Department Approval Only *ABPY - Due on the 30th of each month: Convenience Pay Contract Required

Dunning Level

AmeriGas has a collection process for when customers do not pay invoices on time. This includes:

• An Automated Dunning System in SAP
• Phone calls to customers from third-party collection agencies
• Imposing delivery restrictions or order blocks on customers via system automation and manual entries
• Sending collection letters to customers via third-party collection agencies Press Ctrl+Shift+M to unmute your microphone.

Dunning Levels - 1,2 and 3

Starting at Dunning level 2, an account with a balance of $36 or more is placed with one of the third-party collection agencies AmeriGas uses.

The third-party collection agencies are:

• Account Recovery Management Solutions (ARM)
• Contract Callers Inc. (CCI)