how to create a zendesk ticket

HOW TO CREATE A MOTHER TICKET

Concern: DAMAGED ITEMS

ADD NEW TICKET

Brand: BBW US requester: email of cx or phone Assignee: take it Followers: skip (only click it if we want to receive an update) Form: VOC BBW LOB: Digital Contact code: Damaged VOC Comment: ------- Order number: 0000000 Tracking number VPN1: Subject: CALL: DAMAGE ITEMS Internal Notes: (template) Concern: Web Order No.: Line Item: Quantity: Action Taken: Action Promised: Reason for using BEBB Code:

Submit ticket: Solved.

how to create baby ticket

option 1:

ON THE LOWER LEFT: CLICK: APPLY MACRO: back office task: Contact code: payment concern BACK OFFICE TASK: EGC request: and will create a side conversation click send

brand: BBW US requester: cx email assignee: Back office tasks followers: Form: back office task Tags: BBW LOB: digital Back office task: EGC Request Web order no: copy order number Back office Digital reason: Customer Retention Amount: $$ Details: place, why are you requesting EGC (copy VOC) Cx email: address: Skills:

Internal note: copy-paste the details

submit: Open

Option 2: just follow the same process creating a mother ticket remember to change FORM: just add BACK OFFICE TICKET