NOTE TYPE / SUBTYPE

12/31/2059, 11:59:59 PM

TOLL NOTICE

• FTF VA EZPASS
• FTF OOS EZPASS
• NON FTF PAYMENT
• FAIR TRAVEL DISPUTE
• MEDIUM VEHICLE
• REFUNDS
• UNSUCCESSFUL VERIFICATION
• WRITE OFF
• ADJUSTMENT
• AFFIDAVIT
• OPT IN
• PAYMENT PLAN
• INVOICE REQUEST
• IMAGE REQUEST
• DISPUTE
• ESCALATION TO SUPERVISOR

COLLECTIONS

• REFERRED TO COLLECTIONS
• SETTLEMENT PAYMENT
• EXPALNATION PROVIDED
• ESCALATION TO SUPERVISOR
• UNSUCCESSFUL VERIFICATION
• WRITE OFF

COURT

• PCS PROCESSED
• EXPLANATION PROVIDED
• REFERRED TO COURT
• ESCALATION TO SUPERVISOR
• PAYMENT FROM COURT
• UNSUCCESSFUL VERIFICATION

EZPASS TOLL CHARGE

• FAIR TRAVEL DISPUTE
• MEDIUM VEHICLE
• REVERSAL
• REVERSAL DENIED
• REFERRED TO EZPASS
• VTOLL
• HOV NOMINATION
• ESCALATION TO SUPERVISOR
• DISPUTE CHARGE

GENERAL INQUIRY

• EZPASS
• PRICING
• ROAD RELATED
• MEDIUM VEHICLE
• FAIR TRAVEL
• WEBSITE
• GoToll

MISSED A TOLL

• PAYMENT
• ALERT CREATED
• OPT IN
• REFERRED TO WEBSITE

COMPLAINT

• POLICY
• ROAD & SIGNAGE
• TRAFFIC AND CONGESTION
• PRICING
• CUSTOMER SERVICE
• ESCALATED TO SUPERVISOR
• MEDIA AND ELECTED OFFICIALS
• WEBSITE
• SOCIAL MEDIA
• BBB

FAIR TRAVEL

• WARNING
• SENT FOR REVIEW OF IMAGE
• TOLL ALERT - TRIP REVERSED
• TOLL ALERT - TRIP NOT REVERSED
• ESCALATION TO SUPERVISOR

REDUCTIONS

• FTF VIRGINIA EXPASS
• FTF OOS EZPASS
• BANKRUPTCY
• CONGESTION OR DELAY
• CORRECTION ADMIN REVIEW
• DUPLICATE CHARGE
• EQUIPMENT MALFUNCTION
• EXEMPT - BUSES
• FTF GOODWILL
• IMAGE REVIEW ERROR
• MILITARY ORDER
• MITIGATED DEAL
• MULTIPLE TRANSPONDERS CHARGED
• MV TO LV ADMIN REVIEW
• MV TO LV ITEM ON ROOFTOP
• OTHER
• TOLL INVOICE PROCESSING DELAYS
• VOD WRITE-OFF
• EZPASS HOV RECERSAL OR WO
• NON REVENUE VEHICLE
• COURT SETTLEMENT
• DEBT COLLECTION SETTLEMENT

MIGRATION

• CBOS NOTE
• BATCH NUMBER
• FAILURE