BILLING

billing platform

• YouTube billing- desktop, mobiles sites
• Google play billing- yt tv Android app, yt Android app
• integrated billing
• iOS billing

integrated billing

• they are paying their subscription through our billing partner (Verizon, best buy and WoW)

what we do not support- (route them or contact the said platform) billing and payment issues - refunds, incorrect billing-, unauthorized charge account set up and cancellation- incorrect Google account link, billing for canceled service, how to cancel partner specific queries- partner company service questions, special offers, rate plans, online order. external partner product troubleshooting

important limitation we cant see transaction history for best buy/ verizon billed customers in sales force

• they can only cancel their service

action for duplicate charge inquiries

• involuntary pauses ( due to declined payments) will still occur.

billing entries in sales force ( integrated billing)

what can we see: price details for best buy and Verizon billing entries key difference

CHANGING BILLING DATES monthly payments plans installment payment overview

installment structure- 8 month plan for 2025, 4 month plan standard for most states and google play billing

geographic restriction- 8 months plan aren't available in 4 states ( colorado, amine, utah, and wisconsin

• eligibility is based on a users current and billing location

billing platform restrictions- yt billing ( 8 month), google play billing ( 4 months) iOS and integrated (does not support any installment plans)

cost and payment- no discounts even if you pay lump sum or installment

auto renewal- users auto renewal with their original installment plan

YouTube tv main plan requirement- user must have active YouTube tv to access nflst or add ons

Forms of payment -Google payment (payments.google.com) accept forms of payment for YouTube tv and nflst: cards, Google play/wallet, paypal

RESOLVING PAYMENT ALERT

Retry payment flow 1. click update on the banner alert ( retry payment with mastercard) 2. select retry payment 3. click continue 4. click pay now