Cancellation

Cancellation is when a consumer forfeits their products subscription, abandoning any access to the product subscription and services Consumer may cancel their product at any time either by phone or online myEquifax

• An annual subscription product
• A monthly subscription product
• A trial offer
• A transactional product

Who can cancel

• trained Tier 1 Voice agents
• Billing Support Team *If Tier 1 agent is not trained to handle this request, the must warm transfer the call to the Billing Support Team.

PRODUCT CANCELLATION TIMEFRAME Annual - immediately - unused months Monthly - schedule cancellation for the end of the current month billing cycle Terms of Use - if not agree - cancel immediately Trial offers - immediately Transactional Products - transactional products like 3-Bureau Credit Report adn Scoresare accessible for 30 days. There is no need to cancel

1. Tell consumer to go int Equifax.com
2. Have them click the login

Cancelling for Deceased Consumers

• warm transfer any requests for deceased consumers to a Tier 3 agent for handling Deceased Consumer Essential Knowledge