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Issue: MOT Free last date confirm the purchase button doesnt work in the app
error: No error message
Resolution :
I am sorry to hear of the difficulties you are having access and using the AA roadside assistance that you are eligible for as part of the UberPro rewards program.
We would ask that you would confirm the following before trying to avail of the discount again:
Confirm that you have signed up for the AA app with the email address that is associated with your Uber account
Confirm that you signed up for the AA app through the available link in the rewards section of your Uber app
If you are still experiencing issues at this point, it is advisable that you would reach out to AA directly as they may be experiencing some difficulties on their end. You can contact the AA directly on the following;
- Email: smartcare.uber@theaa.com
- Phone: 0330 018 3445
Anything else: N
Knowledge Base URL:https://uberkb.lightning.force.com/lightning/r/Knowledge__kav/ka0WP0000000RvvYAE/view
Contact Type : Driver > Account > Driving rewards > Rewards Program > Rewards > Car Maintenance
Issue: need to know, URMC date and the month starting uber
Resolution : Provided Aug 10, 2022
Anything else: N
Knowledge Base URL:
Contact Type :
Hi this is Name from BPO I have a driver here name and the account us fully verified The reason why the driver called in because
https://blissnxt.uberinternal.com/tabs?tabs=contact:96d50057-f99c-4413-b808-137cb4984b9d&view=0
Issue: received an email about, feed back from rider, verbal altercation
Resolution : Transfer to IRT
Checked and confirmed that there was a related contact that was being handled by the safety team. Consulted IRT for further assistance. No other issues raised.
Related Contact/s: N/A Anything Else:N/A KYC Status:N/A KB/Resources Used: https://uberkb.lightning.force.com/articles/en_US/Knowledge/Global-Safety-Support-Taxonomy CT: Driver > Driver phone support issues > Escalations CT: Other > Potentially Critical Review
Anything else: N
Knowledge Base URL:
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https://blissnxt.uberinternal.com/tabs?tabs=contact:c415e693-a77d-43ea-8c09-26f92267769b&view=0
Issue: Tuesday - Thursday: Payments are deposited directly into your bank account.
NOTE: Some banks take additional time to process deposits. As a result, you may not see your deposit until Thursday evening.
Resolution :https://uberkb.lightning.force.com/lightning/r/Knowledge__kav/ka0WP0000000MYqYAM/view
Anything else: N
Knowledge Base URL: https://uberkb.lightning.force.com/articles/en_US/Knowledge/Driver-Confusion-about-payment-statement-UK-IRL
Contact Type : Driver > Payment > How payments work > Payment schedule
https://blissnxt.uberinternal.com/tabs?tabs=contact:3a55277f-cc75-4eb6-8ef8-3b5308e154cc&view=0
Issue: insurance about to expire
Resolution : Checked, document Digital Online Certificate is updated but the insurance certificate is not
Anything else: N
Knowledge Base URL:
Contact Type : >Document
https://blissnxt.uberinternal.com/tabs?tabs=contact:1aa70321-9ccc-4eab-9516-d496826e4fa8&view=0
Issue: contact 3-4 times about pension dept.. and info does not match
Resolution : Drivers license
National Insurance Document is uploaded
National Insurance Document is uploaded: Doc approver needs to be reviewed for matching document and ID number
Anything else: N
Knowledge Base URL: https://uberkb.lightning.force.com/articles/en_US/Knowledge/Driver-Pensions-UK
Contact Type : Document update
Drivers license
National Insurance Document is uploaded
https://blissnxt.uberinternal.com/tabs?tabs=contact:89279cc3-636e-4513-90ca-5ac15579ede2&view=0
Issue: not receiving trip, Airport
heathrow terminal 4
was sent to priority area but nothing is in there,, It is also very important to ‘accept’ the “Head to the Express waiting area” alert before making your way to the Express waiting area. We have noticed that many drivers forget to accept the alert.
Can you please provide a photo of the receipt in order for us to review the charge?
Resolution :
Anything else: N
Knowledge Base URL: https://uberkb.lightning.force.com/articles/en_US/Knowledge/Not-getting-requests-in-Airport-queue-Airport-Cherry-Picking-EMEA-EMEA
https://uberkb.lightning.force.com/articles/en_US/Knowledge/Driver-Airports-UKIi
Contact Type : Driver > Info > Standards & service questions > Airports
https://blissnxt.uberinternal.com/tabs?tabs=contact:bd88e294-e6d0-4b41-8241-2c88bc84811d&view=0
Issue: uber driver and uber eats , inquiring about 5.99 charge deducted on the account
Resolution : Checked misc fee and earners transaction history none of the charge appeared. Transferred to Rider dept
Anything else: N
Knowledge Base URL: https://uberkb.lightning.force.com/articles/en_US/Knowledge/Transfers-UK-CSR-Phonebook
Contact Type : > Caller not eligible for phone support
https://blissnxt.uberinternal.com/tabs?tabs=contact:07f61b4d-157e-4d0b-8630-1f02429c9167&view=0
Issue: Not getting holiday pay in 6 weeks
Resolution :
At the end of each week, we will review your total per-trip holiday payments. If you have received less than 12.07% of your applicable weekly earnings, we will apply a top up payment, included in your statement under ‘Additional holiday pay‘. If you have received more than your weekly 12.07% entitlement, we take full responsibility and will not request this back. You get to keep the extra!
Anything else: N
Knowledge Base URL: https://uberkb.lightning.force.com/articles/en_US/Knowledge/D-UK-Holiday-Pay-on-the-Offer-Card-XP
Contact Type : Driver > Regulatory Benefits > Earnings > Holiday pay
xxxL2escalationxxx
Summary: Not getting holiday pay in 6 weeks
Reason for escalating: Driver thinks hes not recieving holiday pay correctly
TL/SME escalation approval: Yes
TL/SME email: KMONTE9@EXT.UBER.COM
Knowledge Base: https://uberkb.lightning.force.com/articles/en_US/Knowledge/D-UK-Holiday-Pay-on-the-Offer-Card-XP
Section: Scenario 5. My holiday pay is not correct
https://blissnxt.uberinternal.com/tabs?tabs=contact:b13e8bbc-238a-44ec-aebc-4b5184d2bcd4&view=0
Issue: can't receive jobs trips
Resolution : We appreciate you reaching out to us regarding the issue of low demand. Our team is regularly analysing the platform to ensure a better experience for both drivers and riders.
Here are a few suggestions that might help you increase your earnings during times of lower demand:
Earnings Trends: Earnings Trends shows you when and where you can make more money while driving based on where other drivers have been earning the most over the past 28 days. You can access Earnings Trends at any time by visiting the Earnings section of the Driver app.
Explore New Areas: Try exploring different locations that might have higher demand. Familiarising yourself with popular pickup spots can increase your chances of getting more trip requests. You can read more here:
Anything else: N
Knowledge Base URL: https://uberkb.lightning.force.com/articles/en_US/Knowledge/UKI-Not-getting-requests-due-to-low-demand-EMEA
Contact Type : Driver > Account > Not getting requests > Not getting requests due to low demand
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