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HOW TO

4pli

18774777441

18774775807

US: 800-774-2354 (800-PRICELINE)

INTL: +12032206946

PAG PMOR/UNDISCLOSED/ AC31/CTJ-ADD MARGIN

a(trvl date)(city pair)-dl.call - find avilability

6ticketing#ER - avoid ghost tkt

4* - copy 4p*.... - to check if same fare

WSPAN - AUTO PRICE

  1. 4PLFBFXD#FSR#/@@PCLNRTL#CDL

2.4P*FXD#FSR#/@@PCLNRTL#CDL

  1. WILL SHOW 4P*FXD#FSR#/@@PCLNRTL#CDL

  2. COMPARE PRICE TO TS2

  3. 4PQC- STORE FARE

  4. RUN CEPA

  5. DRIVESTREAM

4P*FSR#/@@PCLNRTL#CDL - BEC

adv pax:

BSI$2044R4/GS/AK0SIBENG .1a/hdqlaZKMXUN -ADD RLOC

2amdem2g2d

4FDFWLAS09APR21*QUAYZNN3-AA#pen

Ano ilalagay

/0s3-4 - fix segment

7@T/ - new pnr

CKR/AXlast 4 digits of cc/authorization code - REVERSE AUTH

4/IGNFAR

4FEWRGRU24MAY2215JUN22-LA*YEESED8W - how to chk FR

4F.CD17NOV//331

TNZZMK1ACC28FEB23/AN-OMW RETAIL Iamdemig0d*

CK/VI4444333322221111N0201/100/0756068/CAA

CCVI4444333322221111N0201

CK/CA5524890018809715 N0624/CA/245.60/6096026/CAC -ucp

SFPD

3SSRDOCSYYHK1/////13MAR85/M//JONES/ANDREW/ARTHUR-1.1

Pag CC- was not actual charge // AUTH WILL AUTOMATICALLY FALL OFF

Pag DC- depending on bak time time process

Sometime 4 days, one week or even one billing cyle

Pag MAKULIT - adv will send Authorization Hold Release

Ask bank name - fax # or email address

//

sabihin mo na clear sa email na nasend natin sakanya na ganag dun lang tkt validity and since tehya re not accepting the reso u will dc the call to assist other customer

KCD*airport code- chk time

OW- RT - check combinability (DL)

4PLFBFXD#FSR#/@@PCLNRTL#CDL - EOYed / split res/ store fare

4P*FXD#FSR#/@@PCLNRTL#CDL then 4PQC

EZEI#$EET2797616474581 XA/OIOMW01FEB210756068#ERNONREF/NOCHGS#itB6SKDCHG#*R#N2.1#CB6

X4-6#0/S - change COS

/0s3-4

KCD*SFO- to chk local time

MD - move

V* - check terminal

4PLFBFXD#FSR#/@@PCLNRTL#CAI

UNA PROC-DUE TO OAL SEAT ASSIGNMENT

4rx ka muna then reprice

5.A8@ AMT 0.00

5.A@

32@

4-DI@1 - delete DI line

5-ER waiver code/full endorsement from the orig tkt - waiver endorsement

Chg des/ no grid/ chk fr/ routings/ run rr if working go/ if not stop

4Xseg number#0/cos - chg cos

The 24 hour cancel window does not apply to restricted reservations.

· The 24 hour rule applies to itineraries where the price and flights are displayed prior to purchase.

· Customer can review cancel policy in Help section of the website.

Revalidated: match *A & itin in the tkt / find repro/

Pag AA no need to call

Tktless - SC tawag kay a/l

D13456

6SPLIT EXCHANGE§F E

4P*FSRIIJWZ/JWZ/JWZ/JWZII/@@VPRTL#CAA

5-ERNC03AGCYCXLBYFLTTIMEORNOVALUREFAGYONLYCXLPENAPPLY

https://cares.go.akamai-access.com/customkb/airtstips.htm#_Consolidator_Refund_Quote: - refund for KJJ

PCLN is doing their best to process your refund. We are receiving bulk request since pandemic started & we can not focus on your reservation alone. Reassured this is being taking care of. All your concern are well documented

Flight aware log in:

Username: airts

Pw: pcln123

if NO/HX/UN/WK never book same original flight po as stated sa script po ng schedule change

historical ba yan sa GDS? eto format - FQ(ticket issue)(departure)(arrival)(date of travel) ‡ Q (fare basis)-(airline) -SABRE

Faremask - EZEI#$EET27976230196670XA/OIOMW02APR2170756068#*R#ERENDOR NO OVERHEAD CARRY ON BAG//NONREF//#ITSKDCHG#N1.1#CB6

EZEI#$EET0011234567890XA/OIOMW23SEP170756068#*R#N1.1#CAA

4PLFBFXD#FSR#/@@PCLNRTL#CDL

4P*FXD#FSR#/@@PCLNRTL#CDL

https://www.aa.com/selfServiceRefund/#/refund/status/lookup

How to process manual EOY

Review if the ticket is OPEN/AIRPORT CONTROL

Cancel the itinerary in the GDS

Send TSREGW

Update cancel – No Refund via Update Database from the GDS.

How to process exchange:

WSPN

Review if the ticket is OPEN/AIRPORT CONTROL

2.Look for flights availability

3.Launch TEP (Ticket Exchange Plus) Rapid Reprice

  1. If the customer agrees with the quote, get authorization

  2. Identify the Merchant of Record

AMOR (Airline Merchant of Record)

ERNC03AGCYCXLBYFLTTIMEORNOVALUREFAGYONLY/CXLPENAPPLY

5-ERNC03AGCYCXLBYFLTTIMEORNOVALUREFAGYONLYCXLPENAPPLY

PMOR (Priceline Merchant of Record)

CC should be AN

Authorization must be in Cares (credit card full view)

  1. Ignore the PNR and trigger Charge Exchange fee activity in CARES

FARELOGIX

Review if the ticket is OPEN/AIRPORT CONTROL

Look for flight availability

Launch Auto Exchange

If the customer agrees with the quote, get authorization

  1. Identify the Merchant of Record

AMOR (Airline Merchant of Record)

CK/VI4444333322221111N0201/100/0756068/CAA

CCVI4444333322221111N0201

PMOR (Priceline Merchant of Record)

CC should be CASH

Authorization must be in Cares (credit card full view)

  1. Ignore the PNR and trigger Charge Exchange fee activity in CARES

CANCELLATION

ito po ung spiel nian for cancelling the res. A refund of 158.99 USD will be issued for your airline tickets, which equates to a refund of your original purchase price minus a cancellation penalty of 15.00 USD . Once your reservation has been cancelled, it cannot be reinstated. Are you sure you want to cancel this airline reservation for Cassandra Caswell?

​

if they want rebooking, they need to go back on the website. the reservation is undisclosed

Global - Reminder - Adding Existing Tour Code Prior to Fare Masking

When Masking a fare in the GDS, it is important to remember to add the waiver code to the appropriate field as required by the carrier

ADDING THE ORIGINAL ENDORSEMENT AND/OR TOUR CODE IS JUST AS IMPORTANT

Make sure to follow KB Docs - Exchanges > Fare Masking in sequential order to avoid DMEs

Adding waivers and original endorsement and/or tour code comes before 4/AOK or 4/R

Remember: Adding the original Tour Code and Endorsement is REQUIRED even if you're not adding a waiver to these locations! As long as there is an existing Endorsement or Tourcode, you are required to add it before masking.

Format: 5-IT

FARE MASK VIA TICKET VERIFICATION

  1. Pricing --enter 4/AOK- Err msg proceed to Rate Desk price (RDP)

17.*DH

  1. CLICK LINE 1

  2. *DH

20.Click Ticket # (open to other terminal) (ETR VIEW TICKET to check baggage)

19.4/R

20.4/X-2/3 (4/X-connecting city)

21.4/S-1-3-RH20AKMN (4/S-1-3-Fare Basis Code)

22.4/L-MSO TO END (4/L-FCALC Line til the word END)

23.4/BN$-(basefare)#X(tax)#X(tax)Fcallc line taxes

line

24.4/

25.4PQC -- (Price-pricing qoute copy)

26.ER

  1. 4* -

***4/IGN

(Itinerary Recap)

(Cancellation) Please be advised that you still have until 11:29PM Eastern Standard Time today to process this cancellation via our website or on the automated system.

(Exchange) Please call us back two days prior to your departure if you wish to make any changes on this reservation as this is only available pre-travel.

WHY CANT YOU BOOK OVER THE PHONE

We currently do not have a phone sales team

EVEN EXCHANGE (AMOR)

CCVI123456687N1223 - FOP

000000 - AUTH CODE

GHOST CALL  

  1. If you receive the PTR #, locate it in CARES.

● Log the request using “Unauthorized Contact” option via the Contact Logging screen.

● Select Ghost Call to close the case.

  1. If you do not receive the PTR #, wait 5 seconds and repeat your greeting twice at the same interval.

  2. Advise “I’m releasing this call. Please contact us back if you need assistance. Thank you.”

  3. Report ghost call to the SOD (supervisor on duty