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ITINERARY: https://docs.google.com/document/d/1m-BlpELUQg4bi5zH7BPRWtnGEbVEUJ6JvtKC4K39wHU/edit?usp=drivesdk
APPLICATION:
https://myacademy.learning-tribes.com/my_courses/all-courses
PREDEFIX: https://predifix.ext.hp.com/pc_client/rule_based/ Genesys: HPI361573 oneuid: dave.crisanto@sitel.com cdax: P5992271@partners.ext.hp.com imail: dcris024@ac.sitel.com
MSP Link: https://oneuid.msp.hp.com https://us200apcimail02.apc.sitel-world.net/ iMail Link: https://us200apcimail02.apc.sitel-world.net/ | Superman10?????? (6 ?) (PC Password) cdax: https://oneuid.msp.hp.com/ Trident: http://ph621k12app01.apc.sitel-world.net/HPTridentCRM/View/Login.aspx IEX: https://sitel-3.us145lxiexweb01.nac.sitel-world.net/web/guest NICE: 910112738/Superman10???????? (new password Sept 2022) http://kcportal/hp/learning/SitePages/Home.aspx
HPI360180 pogisidomz4
HPI360168 Sitel12345 09/04/21-NEW CERT: 474fb9120307788c000000005d8b91a2 new cert 2022: bd921ed299e4614e000000005d8c257f
trouble shooting: http://kcportal/hp/Lists/Personal%20System/Flat.aspx?RootFolder=%2Fhp%2FLists%2FPersonal%20System%2FPS%20Troubleshooting%20Guide&FolderCTID=0x0120020013D6F464B94F7C49A823238F1FC49748
CALL FLOW/SCRIPT: http://kcportal/hp/Lists/Personal%20System/Flat.aspx?RootFolder=%2Fhp%2FLists%2FPersonal%20System%2FHP%20PS%20Call%20Flow%20%2D%20UPDATED&FolderCTID=0x0120020013D6F464B94F7C49A823238F1FC49748
Icoach: https://icoach.nac.sitel-world.net/iCOACH JM Login - HPI360366 / Sitel123!
No Troubleshooting/oow/smartfriend: c05217520
AUDIO AND MIC ISSUE: http://kcportal/hp/Pioneer%20Shared%20Docs/@@%20PS%20Team%20JM/Audio%20Fix%20with%20Advisories.pdf
audio issue HP PAVILION 15 CW000/HP PAVILION 15 CW1000:https://support.hp.com/us-en/document/c06702568
Recovering the BIOS: https://support.hp.com/us-en/document/c02693833
Reference WISE Document HP PCs - Quick Troubleshooting Guide for Top Issues c05931164: http://kcportal/hp/Pioneer%20Shared%20Docs/Template%20-%20TS.pdf
ACR: https://acr.prp.ext.hp.com/acr/
common ACR: http://kcportal/hp/Lists/Personal%20System/Flat.aspx?RootFolder=%2Fhp%2FLists%2FPersonal%20System%2FCommonly%20Used%20ACR%20and%20Assigned%20Cases%202&FolderCTID=0x0120020013D6F464B94F7C49A823238F1FC49748
RCD: https://sitel.smartteam.chat/a/f/5b0d9-TzJO6iFi7rjBLxKq.pdf
tagging oow - out of warranty: AMR-STRM_MUM-US-EN-TRADEOOW-SAL1
tagging smartfriend: AMR-C-STRM_MUM-US-EN-SMARTFR
bench template: http://kcportal/hp/Pioneer%20Shared%20Docs/@@%20PS%20Team%20JM/Template%20-%20TS.pdf
pulse: https://sup-int-americas.contact-center.orange-business.com/pulse/plugins/pulse/#/
https://sitel.smartteam.chat/oauth/adfs?launch_uuid=3b786ec9-ac82-4b9a-8dc3-147e438d217b
avtivation key office 365: https://support.hp.com/wise/DocumentDetail/ams-en/?selectedLangCode=en&docId=c04739532&contentType=Process%20Document
BITLOCKER MICROSFT: https://support.microsoft.com/en-us/windows/find-my-bitlocker-recovery-key-fd2b3501-a4b9-61e9-f5e6-2a545ad77b3e
AUDIO: https://support.hp.com/us-en/document/c06702568
- Baseboard product ID: 8615 VERSION 46.30
LMI REQUEST ID: Request ID: 10696626
Downtime Tracker: https://forms.office.com/Pages/ResponsePage.aspx?id=s8gWf-_woUWqgZ1ckMuLpeN1AT2i_RhKkQeCpO_gp2tUQkdINkM0MUFLVThCUU9WWlNRMFU0S1dEUSQlQCN0PWcu
Kronos | jason trinidad
https://kronos8.nac.sitel-world.net/wfc/logon apc\jtrin036 Pw202203
Agent list: Adan, Joanna Mae Albar, Jessriel Anacta, Dhrex Mark Banal, Michael Basa, Marlon Bisa, Lawrence Canlas, Mark Wilson Carpio, Leslie Crisanto, Dave Dagadas, Hazien Javillo, Bon Jovi Joanino, Romeo Mendoza, Charles Edward Navarrete, Jeffrey Pacheco, Marc Palomera, Jose Roman Quintela, Jaydan Reloza, Andrei Innoh Craig Sedrome, Archie Solidum, Wilfredo Veloria, Emmanuel
_ecolab/jasontrinindad current period manager check
CVD WORK FROM HOME
IN CENTER- ANDREI AND JEF NAVARETE
FIND AGENT - QUICK FIND - CURRENT PAY PERID
- NAME
Script
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TOOLS ISSUE SUCH AS CPI: http://ph621k12app01.apc.sitel-world.net/Corporate/HelpDesk/Home.aspx
1252216-20210828-7BV1U request date: 2021/08/28 00:12
simba: http://ph621k19simba01.apc.sitel-world.net/SIMBA/PKT/PKTTest
Email:dave.crisanto@sitel.com Password:D90659
Yung sa vaccination, pa fillout ako neto. https://docs.google.com/spreadsheets/d/1gn9aPu4pBRunDKtXS7jeIGH2DXtbV_6_L_sRoRXqnsw/edit#gid=1357302330
https://kronos8.nac.sitel-world.net/wfc/applications/wtk/html/ess/quick-tslite.jsp
Windows 11: http://kcportal/hp/Lists/Team%20Learning/Attachments/1123/FINAL%20Supporting%20Windows%2011%20-%20Module%201.pdf
mcafee: https://hpmcf-na.com/Main.aspx
mentor media: https://support.hp.com/wise/DocumentDetail/ams-en?selectedLangCode=en&docId=c07601919&contentType=Process%20Document
HR CONNECT:
If you would like to know a process or submit a self-service request, please go to Employee Connect.
If you would like to know a process or submit a request on behalf of your direct report, please go to Manager Connect.
To contact HR directly you may call 028.860.0000 hotline 00999 or send an email to PH.HRSharedServices@sitel.com
You may also send an email to the following divisions of HRSS below:
Government and Company Initiated Benefits, Life and Health Insurance, and Employee verifcation related concerns, you may connect to HR.BenefitsPH@sitel.com
Onboarding, New Hire requirement submissions, and 201 related concerns, you may connect to HR.CompliancePH@sitel.com
System Hiring, Attrition, HRSS Tools, COE, and other Employee Lifecycle Movements related concerns, you may connect to HRISPH@sitel.com
COE REQUEST http://us200k12sid01/SID/custom/sitelHRPH/HRInquiry.aspx?csid=44482001&Folder=COAE
HPCR EMAIL TEMPLATE
http://kcportal/hp/Lists/Personal%20System/Flat.aspx?RootFolder=%2Fhp%2FLists%2FPersonal%20System%2FRECOVERY%20TOOLS%20EMAIL%20TEMPLATE%20%28HP%20CLOUD%20%20MCT%29&FolderCTID=0x0120020013D6F464B94F7C49A823238F1FC49748
Guidelines for Handling Customers with Inappropriate Behavior (Global)