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EMAIL LOB

TYPES OF EMAIL

  1. Main Customer Care

info@expresslanes.com

  1. Web Contact

  2. HOV Inquiiry

Toll Alert

  1. Customer Care Correspondence = FAX

Send TO:WhiteMailBox All mailboxes are 1 to 3 business days only

  1. Summons = is the priority Email over all

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OFFLINE REQUEST

A. Payment Confirmation

B. Image Toll Request

C. Trip Details

D. Dispute of Toll Charge

E. Confirmation of Account Balance

F. HOV Nominations

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VERIFICATION IN EMAIL (or Signature)

  1. Email Address
  2. Phone Number
  3. Complete Name

NOTE: If there's no confirmed verification, use the SCRIPTING / SPIEL

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If only EZpass charges, dispute... ask for EZPass Statement, NO NEED FOR FMAT

EMAIL FLOW

Educate CX right away the ADMIN FEE "Script" every time there's FEE on their letter.

i95 has the only Zone Pricing / not 395 & 495