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Vendor-Work Group • Agent name • Concern • Contact Person • Option 82 • Modem Type • Repeat complaint in 30days

INF-INB_T-ACSENCIO/ NIC-NDT/ PRINCESS/ MNGHUOL001_5/9/32/1/ Fiberhome

NIC INF-INB_T-ACSENCIO/ NIC/ ROB/ SPRHUAG01_1/1/1/ Fiberhome 0286870884 SIC INF-INB_T-ACSENCIO/ SPDTST RESULT/ PING XXXMS/ CP/ OPTION82/ RPT05

Comment: NIC

1. INF-INB_T-ACSENCIO/ NIC/ NAME/ SPRHUAG01_1/1/1/ CV READING/ Fiberhome/ RPT
2. Actions Done and results: • SPS: if with mismatched NE’s • Clearview: CV Result • DMS: If with physical fault (DSL) / Fiber: if with Failed RX • TS: speed test; ping; tracert; refit cable; RA; power cycle; can’t access FB only; etc.
3. Remarks: (for dispatch, for line testing, For defective modem include active date, etc.)
4. If with Outage: (TT# or Trending Advisory# if related to outage)

SIC

1. INF-INB_T-ACSENCIO/ SPDTST RESULT (DL: 7Mbps vs 10Mbps)/ PING/ NAME/ OPTION82/ CV RESULT /RPT05
2. Actions Done and results: • SPS: if with mismatched NE’s • Clearview: CV Result • DMS: If with physical fault (DSL) / Fiber: if with Failed RX • TS: speed test; ping; tracert; refit cable; RA; power cycle; can’t access FB only; etc.
3. Remarks: (for dispatch, for line testing, For defective modem include active date, etc.)
4. If with Outage: (TT# or Trending Advisory# if related to outage)