NON DELIVERY

del date 27th redil for jan 2nd

im calling because my sister hasn't received the gift I ordered. I'd like to know where my order is?

order number

thankyou, please give me a moment to pull up your order

SEARCH F7

confirm details

CSI INFO

HOLD MUTE

MESSAGES BACK

ORDER HISTORY BACK

ORDER NOTES BACK

STATUS CHECK create csi

unmute/unhold

review the order and what i saw is the your order was delivered on 12/27 where the florist took a picture of the gift when it was delivered . have you spoken to the recipient?

not received

click replace order click okay

click date

next screen

complete order complete order

BACK CSI

COMPLETE CSI

create csi

end call

wrap up call click deliver wrong/issue save close CLICK AVAILABLE