Penaredondo, Ria ZVPLRIP gbru95ec 0gewt1f4v HOLIDAY324 222625 - TEST

Penaredondo, Ria ZVPLRIP ghozjysj 0gewt1f4v AKOSIB3NG 222625 - PROD

SON/ZVPLRIP is int sem/8k9e/ag - changing psuedo

https://pcln-sandbox.ttec.com/cares/

Sandbox: training-midas Password: n@xf9T5UjY1J

TALAI6GPF1PQFFB

36688884277

2CLMJS/IP QSBPL 0VPLRIP AG 07560685 06OCT
1.1WHITE/ROBERT

2CJ1N4/IP QSBPL 0VPLRIP AG 07560685 03OCT - domestic/split/reissue 1.1BROWN/PAUL 2.1BROWN/SAMANTHA 1 . DL 5663 X 25OCT ORDJFK HK2 700A 1018A O* E TU
OPERATED BY REPUBLIC AIRWAYS DELTA CONNECTION 2 . DL 5089 L 30OCT JFKORD HK2 830A 1021A O* E SU
OPERATED BY ENDEAVOR AIR DBA DELTA CONNECTION

=2CLGD2 /IP QSBPL 0VPLRIP AG 07560685 05OCT - domestic 1.1CLARK/SARAH 2.1CLARK/STEVE 1 . DL 1408 H 30OCT FLLATL HK2 630A 820A O* E SU 2
2 . DL 400 H 30OCT ATLEWR HK2 900A 1106A O* E SU 2
3 . DL 1646 H 05NOV EWRATL HK2 845A 1103A O* E SA 3
4 . DL 2209 H 05NOV ATLFLL HK2 1141A 131P O* E SA 3

2CLGJH/IP QSBPL 0VPLRIP AG 07560685 05OCT - international 1.1ANDERSON/CATHY 1 . DL 598 E 27NOV ATLCUN HK1 1115A 150P O E SU
2 . DL 595 E 15DEC CUNATL HK1 550P 829P O E TH

2CLHH4/IP QSBPL 0VPLRIP AG 07560685 05OCT
1.1SQUARE PANTS/SPONGE BOB 2.1BRAVO/JOHNNY 3.1THE POOH/WINNIE 1 . DL 1654 Y 25OCT MIAATL HK3 1205P 159P O* E TU 2
2 . DL 1678 Y 25OCT ATLLAX HK3 300P 447P O* E TU 2

1.find flt 2. run Auto Exchange 3. manual price, if AE not working 4. FQBB split PNR - h/divide dp(pax number) r.r f er

1. TKP1P1/FEX(TKT#)

T.TAU/05OCT - taw line

FQBB - price in lowest fare FQBBFXB/CDL- PRICE AS BOOKED 0(NO OF PAX)(LINE SEGMENT)(CLASS OF SERVICE)

TKPFEX(TKT#) - one pax TKP1P1/FEX(TKT#)

split PNR - h/divide dp(pax number) r.r f er

ZO- TICKETING , modifier

Automated + Manual Exchange Manual Refunds (FULL + Partial) Fare Masking 10 Days of Training

• Teachback 5 Nesting No need to xfer Rate Desk

======================== Login: SON/ZVPLTGA Logout: SOF Emulation: SEM/8K9E/AG

CTRL + W - clear the host window of any information

CTRL + S - clear all host windows that are in use

CTRL + Up Arrow - shortcut to recall the oldest previous entries in the host window

CTRL + Down Arrow - shortcut to recall the most recent entries in the host window

Classic to Flex - enter CARES ID on the initials

Once set to Flex Windows it will be saved

No way to decode in GAL - (-) BTD*I

B.F. = Booking File

SA or SB or SC so on - bounce from one work area to another

=======

Air Availability 364 days in Advance

Date Time Number of Passengers Seat Availability Carrier Booking Class Location

OW: A15JUNLAXLGA4P/DL RT: A15JUNLAXLGA4P/DL++A18JUNLAXLGA4P/DL

#A Day After *2 Days After -1 A Day before

@ indicates code share

Passive Selling

• Right Click from availability ===========

Historical Fare Rule Display: FD06AUG22DENORD.T01MAY22/UA@LAA20DWN

8K9E - USPOS - Etickets TAU is TAW of WSPN HS instead of SS FQBB - Price to the Lowest fare Available FQ(Best Buy) *VL (Vendor Locator) is *DR @3/Y RE-BOOK SEGMENT 3 TO F CLASS AND CANCEL ORIGINAL SEGMENT

@3-4/Y Check Local Time @LTMNL

Authorize CC: JVCA5454545454545454/D0723/T_____/MDL

Encode Decode .AD PR .AE ALITALIA .CD CDG .CE PARIS .LE NICARAGUA .LD DE

Manual Pricing: FQ - Price as Booked FQBB - Price to the Lowest Fare Booked FQBBK - Stored Fare Fare Quote Best Buy Kreated (Filed Fare will be Created)

SI.YY*TEST PNR Transmit OSI SI.2@ DELETE ITEM NUMBER 2 SI.2-4.6.8@ DELETE ITEM NUMBERS 2 3 4 6

@ALL - EWR in Galileo @mt2-3

*HTE to access Ticket

*TE001 - ETR1

ISO: Issuing Agency

*HTI TIN Data

ADT - PTC

Arranging segments: Same as WSPN

Galileo automatically authorizes the CC

*TAA/24SEP/+180 Date Calculator

X1 X1.3 X1-2 X2-3.5.7

Waiver Applied: Endorsement Z0 - Commission will CHG ng "0" if there's commission

Issue Later - Change the FLT and store the Fare

• if we will proceed with the exchange just launch the Automated tools

H/BC is HELP ACTION C

*R - Refresh R.AGENT+ER

• Receive from field + ER command

#RR - shortcut ng Rapid Reprice REALLSALL - Clone PNR

1BDNVL - 2 PAXS 1BDSLW - 1 PAX Intl 1BDTG9 - 1 PAX Intl 1BDYR1 - 2 PAXS 1BDYV0 - 2 PAXS 1BDZ7G - 2 PAXS 1BF2VB - 2 PAXS Domestic 1BF2Z0 - 2 PAXS International 1BF31C - 2 PAXS Domestic 1BF330 - 2 PAXS Domestic given to Meds

Once u use manual exchange on a PNR in GAL; Automated Path will not work anymore

We only use Form of Payment 1 36253558344

NP.1@ - Delete Accounting Remarks FX1

• cancel existing FF

R.IDAFRANK

• Received from Field

TKPFEX/CAL (CAL for interline RES) For Multiple PAXS: TKP1P1/FEX

When faremasking Domestic: Make sure to indicate value for each ZP tax XX546+52 ADDITION XX564-52 SUBTRACTION XX564*52 MULTIPLICATION XX564/52 DIVISION

DT/AAR/DIS-XX
DISPLAY INTERLINE AGREEMENT WITH TICKETING AIRLINE XX

TKP2P2-4.7.9
ISSUE TICKET ITINERARY/INVOICE AND MIR USING FILED FARE NUMBER 2 FOR PASSENGER 2 THROUGH 4 AND 7 AND 9

Accounting Remarks: NP.HA PTR XXXXXXXXXX NP.HA CMM 1/3.60 NP.HA FOP XXXXXXXXXX NP.HA INV 98765432101 NP.1@ - Delete Accounting Remarks

NOTE - HA PTR 30018752290 AMT 0.00 HA FOP 19743249756 HA PTN PCLN HA BAP 2032998000 HA TVL ETICKET AMT 0.00 HA TKT PRICE AMT 1083.01 HA AMT 0.00 HA CST 977.69 HA TAX 105.32 HA MTX 0.00 HA INS 0.00 HA ACC 2 12538766803 HA CAP 105.32 HA CMM 0/0.00 HA FST RTL HA CAA 01CA00 HA EXH 1 HA AUT 829553-0.00/036309-2166.02 AS

NP.H**A INV 98765432101

DP1 or DP1.4 F E

1. DIVIDE THE APPLICABLE NAMES FROM THE BF
2. ENTER RECEIVED FROM FIELD
3. ENTER F TO FILE THE DIVIDED BF
4. ENTER RECEIVED FROM FIELD
5. END TRANSACT ======================== PNR: 1BF765 Correct Name: SCOTT SMITHE SANDRA SMITHE

DELTA Name Correction Waiver Code: 5AY3X Location: Endorsement Box

VOID TRV/

VOID Ticket by Issue Date TRV/1259903543201/DDMMM

EXCHANGE REVERSAL TRVE/

FULL REFUND TRNE/D21MAY22/RF

Date: Ticket Issue Date

REFUND W/ PENALTY

TRNE/D21MAY22/RF/X200.00

Date: Ticket Issue Date

AMT: Should have ".00"

REFUND MASK

TRNE/21MAY22

HMPR/REF/12MAR- ito may kasamang date for refund chking

=========================

1BF330 - AA Domestic FLT Autoexchange OK

1BFB75 - AS Domestic FLT Autoexchange OK - Tickets already VOIDED

1BFBG9

WENDY/WILLIAM LEWIS

W.LEWIS21@TRAVELCCOULD.NET

39035753310

1BFBZ4

PENNY/PAUL LETCHER

P.LETCHER29@TRAVEL.NET

38839455071

CANCEL under SAT- Ticket Refund

-Refund Reversal

Currency Conversion:

FZSKRW500000USD

RATES LAST UPDATED 07MAY 13:14 PM

EQU USD408.00

BANK SELLING RATE 1KRW EQUALS 0.000816 USD

=====================

1BFQ47 - UA

1BFQC3 - DL

1BFXX1 - AS for Name Correction

Pricing Errors:

"No FIF exist"

• relaunch SAT

AutoPricing:

FQBBFXD/CUA

FQP1FXD/CUA

Make sure ORIG END and TCA are on the SAT

For Multiple PAXS:

NN to file the fare per PAX

Multiple Reissues not supported process manually:

TKPFEX<ticket#>

w/ Change Fee

TKPFEX<ticket#>/EP$100.00

Enter the ORIG FOP

=====================

Convert NUCs to specified currency

FZINUC

Example: FZINUC1220.00AUD

Convert specified currency to NUCs

FZINUC

Example: FZISKE2900NUC

Convert specified currency to NUCs for a specified date

FZINUC.<date (DDMMMYY)

NOTE: FZISEK2900NUC.01NOV20

Display ROE for specified currency

FZI

Example: FZIUSD

Display ROE for specified country

FZI

Example: FZIUS

Display all ROEs

FZI/ALL

Display ROE for specified date

FZI.<date (DDMMMYY)>

Example: FZIUSD.07NOV20>

==================

MIDFLIGHT

FQ.T15SEP21/S1 or FQ.T15SEP21/S1-2

Ticket date

Segment Number

• view historical fare information for the used portion of the reservation

FQ.T15SEP21/S1-2@FBC

F*Q

view the fare construction line for the used portion

======================

FTAX-US

• GTAX in WSPN

FTAX-US/AY

• GTAX directly providing the description of the TAX

======================

Command for Vol Change: Autopricing (Manual)

FQS1-2.5-6/.T12NOV20

F*Q

ER - TKPFEX<Ticket#>

FastMail: EM

STD/ZVPLTGA

CHANGE

N.P2@SMITH/JOHN MR

CHANGE NAME 2 TO SMITH JOHN

Transmitting KTN

SI.P1/SSRDOCOYYHK1//K/9891404///US

PSGR 1 BORN US HAS KNOWN TRAVELLER NO. 9891404

MUST INCLUDE DOCS FORMAT IN BF

1BGN2B