JIRA

BGC Knowledge Base Link (static link at top of KB, not in URL): https://uberkb.lightning.force.com/articles/en_US/Knowledge/Background-Check-United-States-Canada-Home-NORTHAM

Status of Background Check (time of contact): JIRA Link: NA

https://jira.uberinternal.com/browse/GSDFE-105885 Entire trips history missing - Trips on Drivers account is not showing - getting this message "This user has no trips" https://jira.uberinternal.com/browse/GSDFE-83299 - General Driver Account Issue (issue type not listed) - Uber East Drivers are receiving a Note for: Courier Quality & Fraud - NRO Process

https://jira.uberinternal.com/browse/GSDFE-96387: Bliss Latency | Slow Loading | Unable to hold/Unhold |Unable to Hangup

https://jira.uberinternal.com/browse/GSDFE-79878 - Genesys Issue (general) - Calls waiting with Agents on Idle

https://jira.uberinternal.com/browse/GSDFE-79781 - Agents are unable to receive or place calls - Calls Not Being Served to Idle Agents

https://jira.uberinternal.com/browse/GSDFE-86816 - Bliss phone issues (general) - Bliss issue-Auto drop call

https://jira.uberinternal.com/browse/GSDFE-99352 - Unable to connect - Callback option unavailable

Edmonton driver getting deactivated due to an expired document(GSDFE-100762) https://jira.uberinternal.com/plugins/servlet/desk/portal/561/GSDFE-100762

https://uberkb.lightning.force.com/articles/en_US/Knowledge/Phone-Routing-Guidelines-NORTHAM - Phone Routing Guidelines

https://uberkb.lightning.force.com/articles/en_US/Knowledge/Phone-Standard-Operating-Procedures-NORTHAM - General Phone SOPs [all LOBs and modalities]

Not getting request high demand area https://jira.uberinternal.com/browse/GSDFE-96410

https://jira.uberinternal.com/browse/GSDFE-99352 Unable to connect - Callback option unavailable

https://uberkb.lightning.force.com/articles/en_US/Knowledge/2023-07-02-Drivers-unable-to-apply-Uber-Pro-Card [2023-07-02] Drivers unable to apply Uber Pro Card

https://uberkb.lightning.force.com/articles/en_US/Knowledge/2023-07-01-Earners-are-unable-to-findattach-their-Plus-Card-on-their-Wallet [2023-07-01] Earners are unable to find/attach their Plus Card on their Wallet

https://uberkb.lightning.force.com/articles/en_US/Knowledge/2023-06-30-Driver-is-unable-to-go-online-due-to-PUSH-PERMISSION [2023-06-30] Driver is unable to go online due to PUSH PERMISSION

Background Check widget isn't updated - Submission Trigger Requirements widget missing - https://jira.uberinternal.com/browse/GSDFE-104201

https://jira.uberinternal.com/browse/GSDFE-105885 Entire trips history missing - Trips on Drivers account is not showing - getting this message "This user has no trips" Hi {Partner’s Name}. We request you to please share a screenshot of the “Display over other apps” settings page in order for us to assess the issue correctly. Thank you for your understanding. Drivers in Toronto, Canada are not getting any trip request. Account are all set to receive trips inside Toronto. They are online for more than 2 hours but not getting any request. https://jira.uberinternal.com/browse/GSDFE-100891