Rice

*OPENING SPIEL

CUSTOMER CONCERN

! ACKNOWLEDGEMENT STATEMENT !

1. Wrong Color/Wrong Size /Incorrect Item

   • I apologize for what happened that you received an ___ item but rest assured I'll be more than happy to assist u today!

2. Missing Item / Damage Item

   • I'm sorry to hear that you have __ ON your Package, rest assured I'll be more than happy to assist you today!

3. Offer Codes Concern

• I'll be more than happy to check the best solution if we can Apply your Offer Codes to your Order!

• Do you have any Coupon Codes or Rewards you Want to Use so We Can Apply them to your Order?

1. Order Status

• I understand that you wanted to get the Status of your Order, I'll be more than happy to look into your order.

VERIFY THE CUSTOMER ACCOUNT < • ORDER NUMBER • First_Name & Last_Name • EMAIL ADDRESS/SHIPPING ADDRESS

OPTIONAL (after verification: ⚠ HOLD 1 TO 2mns ⚠) .................................................................... ([ COMPLIMENT THE 1 ITEM ])

• BTW As I can see here in your package I Love One of your Purchased " ITEM NAME " It has [Bullet Details]

! AND MOVING FORWARD WITH YOUR CONCERN !

: PROCESS SPIEL : As I've checked here in my end

Delivered but NOT Eligible

• We do apologize that sometimes our Carrier Tag/Scan your package as Delivered even though they haven’t delivered it yet, Can you please give this order more time to arrive ( ETA ), and if you haven’t received your order 'til this Date, Please give us a call back so we can process you a Replacement or a Refund.

Replacement - Missing / Damage

• I will be more than happy to process a Replacement with the __ item if the stock permits, May I place this call on hold for a minute or two, I will check the availability first and then I will process your Replacement.

Placement Order Process Spiel

• I’ve successfully placed your order here amounting to ——, thank you so much for placing your new order with us. You will be receiving this order on or before ( ETA ) also you will be receiving a confirmation email regarding this order within an hour, including the order no.

[ RECAP ] I’m so glad I was able to assist you in Processing your Replacement/ Refund/ Reviewing Order Details. (tas kung ano ginawa nyo)

Is there anything else I can help you?

RECOMMENDATION IS A MUST

Closing Thank you for choosing Victoria's Secret (NAME) have a great day bye for now