BILLING BREAKDOWN SAMPLE

Thanks for waiting patiently. I have verified all the charges in your account and was able to see here that the amount that is billed to you for this month $$$$.

This is due to following charges:

Line: Equipment: Total plan charge/s: $$$$
Line: Equipment: Amount: $$$$
Total equipment charge/s: $$$$
One Time charge: Late fee for invoice due on Date 00/2023. Amount:
Total one time charge/s: $$$$

Would you mind telling me which of these charges are you not aware of?

BILL BREAKDOWN

I can see in here that your estimated monthly charges on the account will be at $

Here's the breakdown of charges

Rate plan for ( ) lines with auto pay $ Device Installment plan $

Total $

EXAMPLE SCENARIO: PAYMENT ARRANGEMENT

Account is Active Account Type: Special/Employee Tenure: 10 mo,23rd Due date: 01/01/2024 Close date: 8th MRC: $242.80 Rate Plan: Go5g plus Total Lines: 6 ( 4 Voice line, 2 watch line) Cx have employee discount for total of $202.50

Balance in full: $702.47 Total Past Due: $457.21 (30 days) Current charges: $245.26 Minimum Payment: $0.00

Active Payment Arrangement: Creation Date: 12/17/2023 Amount remaining: $457.21 1 installment - 12/30/2023 $457.21 pending Visa Card

Payment Arrangement History: 12/17/2023 - $386.56 Failed 12/04/2023 - $385.84 Failed 11/15/2023 - $405.12 Failed 11/06/2023 - $405.12 Deleted

Billed Charges: Bill Cycle 12/08/2023-01/01/2024 Cx is being Charge for Restore fees for $141.30 Cx is being charged for late fee for $2.46

Payment History: 12/17 $69.93 12/04 $335.19 11/06 $152.73 11/25 $160.00

Memo History: 12/17/2023 - Account got restored when the customer created a payment arrangement. 12/27/2023 - Account got suspended due to failed payment arrangement. 11/01/2023 - Account got restored when the customer created a payment arrangement after paying the minimum amount of $69.93 11/01/2023 - Account got suspended when the payment arrangement failed.

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