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Dispute ID: 10350449 Dispute Type: Unauthorized transaction / Reg-E DND: 2023-06-02 Card was in Possession Card Present (EMV Chip) MOTO Blank Entry Mode 05 Case Decision: VROL Case#:

CH Filed 1 Unauthorized Transaction amounting to $303.00 No merchant credit. No claim cancellation.

Overall Investigations;

2542197361 2023-06-01 $303.00 5001 ESTES PARKWAY, LONGVIEW, TXUS 033911 2023-06-01 03:37:52 2023-06-01 03:37:52

• Diisputed transaction is an EMV card present entry mode 05 moto/ eci blank, Card Service Code 201, Terminal Entry Capability 5
• Disputed transaction from (ATM Withdrawal) is PIN based however no PIN change nor PIN failed attempts captured related to the dispute.
• Manual funding observed before the AUTH
• CH has a prior history, hence, the merchant, velocity, and dollar amount are all normal
• With freezing and unfreezing observed within the UT timeline
• No spending pattern observed
• No PII change, No ATO hallmarks
• No fraud alert captured
• No response/deny codes observed within the UT timeline related to the disputed merchant
• No cash in/ cash out observed within the UT timeline

Internal Note: Unable to edit DND due to no option.