TEMPLATES

Customer verified YES

Full Name (OK) DOB (OK) Last 4 SSN (OK)

Amount due: $ DPD: RFD: Payment for: $ Bank account ending in: Date: Next due date on: Next payment amount: $ Balance up today for: $

Account maintenance was made, additional help was offered.

Lending USA phone number: (800) 994-6177 - (888) 502-8082

Lending USA Loan Coordinator: (888) 502-8027

Jefferson Capital System number: (800) 281-2793

Vervent number: (888) 387-7036

No answer / Attempt # ​

OB - Collections

OB - Welcome Call

OB - Payment Reminder

OB - RACH signup

RACH not interested.

PTP Scheduled for Date (XXX) Amount (XXX) Method (XXX) ​ ​Collection call

-Phone ( ) Someone hung up before verifying / Attempt #

Collection call

-Phone( ) Someone took the call and informed the client was not available / Attempt #

Collection call

-Number () No answer / Number is out of service / Attempt #

Collection call

-Phone () Someone took the call saying it is wrong number / Attempt # ​

Collection call

-Phone () Voice mail left / Attempt # ​

Collection call

-Phone () The VM is not set up yet / Attempt # ​

Script for Voicemail

Hello, my name is Camila, I am calling you from Lending USA, this message is for [customer's name], please return my call at your earliest convenience at (800) 994-6177.

This message is for <Customer's name> my name is Camila from Lending USA and we're leaving you this message today because we have important business information to share with you. Please give us a callback to the (888) 502-8082. Thank you so much for you time and for taking this message from Lending USA, have a nice day.

CONTACT US

15303 Ventura Blvd., Suite 850 Sherman Oaks, CA 91403

customerservice@servicingusa.com - billing@servicingusa.com

3606164 $1,000 3578010 $151.52 3614526: $219.64 3491824: $78.13