M&T MOVERS MESSAGING CID:  Identity of the chatter:(AH/3RD PARTY) Name of the chatter: DPA STATUS: PASSED/FAILED DPA TIME STAMP: Contact Number Update Status: Verified/ Updated Email address Status: Verified/ Updated CJM: N/A Old address WO: N/A New address WO: N/A QUERY: Customer want to move the service. RESOLUTION: process house move…. OLD ACCOUNT #: OLD ADDRESS: NEW ADDRESS: NEW ACCOUNT #: DISCO DATE: INSTALL DATE: CONTRACT: Contract continuation/ new contract

DISCO MOVERS MESSAGING CID:  Identity of the chatter: (AH/3RD PARTY) Name of the chatter: Account Number:  DPA STATUS: PASSED/FAILED DPA TIME STAMP: Contact Number Update Status: Verified/ Updated Email address Status: Verified/ Updated CJM: N/A WO: N/A QUERY: Customer want to cancel. RESOLUTION: Process disconnection DISCO DATE: DISCO REASON:  CONTRACT END DATE: EDF:

UNRESPONSIVE MOVERS MESSAGING CID: Identity of the chatter: AH/3RD PARTY Name of the chatter: ACCOUNT NUMBER: DPA STATUS: PASSED/FAILED DPA TIME STAMP: CX is unresponsive/idle/ No interaction.

QUERY MOVERS MESSAGING CID:  Identity of the chatter: AH/3RD PARTY Name of the chatter:
ACCOUNT #: DPA STATUS: PASSED/FAILED DPA TIME STAMP: QUERY:
RESOLUTION:

ORIGINAL PACKAGE PRICE:

ORIGINAL CONTRACT END DATE:

Need to apply £XX RK for XX months to match the price from the old address until contract end date as this is an out of franchise move.

Need also to apply a one-time credit of £XX as customer is being billed a month in advance at the new address with the incorrect price of the package.

Previous Account number: xxxx

New Account number: xxxxxx

Customer Name: xxxx

RK Amount and No. Of Months Remaining: £xx xx

Reason: OUT OF FRANCHISE MOVE

================================ Essendex Phone number Customer name and Account number: Reason:

=============================================== GASLIGHT • O2 Sim causes your bundle to becomes cheaper since it contains a lot of discounts

REQUEST FOR RK

Account Name:

Old Account #:

Old Address:

New Account #:

New Address:

Install date: Disconnection Date: RK amount:£

Months of RK to apply:

RK reason: