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User Authentication Successful: Yes/No User Concern: Purecloud URL: #LOB: US Earner AP Blue Resolution provided: #KB:
CALL TRANSFER
User Authentication Successful: Yes/No User Concern: Purecloud URL: #LOB: US Earner AP Blue Resolution provided: #KB: https://uberkb.lightning.force.com/articles/en_US/Knowledge/Phone-Routing-Guidelines-NORTHAM
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CALL DISCONNECTED/ TECH ISSUE
User Authentication Successful: Yes/No User Concern: Purecloud URL: #LOB: US Earner AP Blue Resolution provided: #KB: https://uberkb.lightning.force.com/articles/en_US/Knowledge/2020-01-30-Phone-Support-Issues