Plane Info Tab 2

Name of Caller:

Service Location:

Address:

MDU Unit #:

MDU Building #:

Email Address:

Call Back #:

Make and Model:

MAC ADDRESS:

Issue :

Key Questions Asked (Probe): When did the issue started to happen? Is the issue happening on that device only or on multiple devices? ​ Is this wire or wireless? are you encountering any error message? Do you have a router situated in you're apartment? Is Private Wi-Fi turned OFF or ON?

Trouble Shooting:

Ticket Number- Checked Property Case: Y-None Checked Supported Elements in Infrastructure Tab: Registration Enabled: Myaccount Link Provided:

Link to Houston Account:

Resolution: