Template · Offline Notepad

05/11/2023 Sara Berhe Bliss; https://bliss.uberinternal.com/contacts/debf8dd3-a517-4936-a4f2-0a5706e65b39

LOB: EARNERPRIORITY CT: Account Inactive Reason for Calling: Driver is calling regarding to her account that is being on hold Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? Yes If No, Why? NA Action Taken: Guide 8 step 2 Did the contact feel like their issue was resolved? Yes Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/General-Account-Deactivations-Earners

Incident

Jadawn Nelson

Bliss; https://bliss.uberinternal.com/contacts/dbbd7488-4105-4930-90a0-3d16f5ef2fff

LOB: EARNERPRIORITY CT: Other Reason for Calling: Driver is calling regarding to the notification that he receive Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? Yes If No, Why? NA Action Taken: step 4 Did the contact feel like their issue was resolved? Yes Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/Received-Notification-For-Quality-Or-Fraud-Delivery-Orders

Betty Baibokas

Bliss; https://bliss.uberinternal.com/contacts/f413678e-0a43-4e5f-83a3-ccee89ca7030

LOB: EARNERPRIORITY CT: Instant Pay Reason for Calling: Calling regarding to her earning that she did not receive Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? Yes If No, Why? NA Action Taken: Step 4 Did the contact feel like their issue was resolved? Yes Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/direct-deposit-earnings-not-received-by-bank-NORTHAM

KIMBERLY BRADLEY

Bliss; https://bliss.uberinternal.com/contacts/aefcce37-33bb-4928-a085-6aa59be71fab

LOB: EARNERPRIORITY CT: Other Reason for Calling: driver is calling regarding to her insurance and a promotion Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? No If No, Why? Ask more information of the promotion Action Taken: Step 1 Did the contact feel like their issue was resolved? Yes Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/other-types-of-promotions-NORTHAM

TOLOLA TULA

Bliss; https://bliss.uberinternal.com/contacts/f21183b7-6709-40a0-a76f-ff734ecba60b

LOB: EARNERPRIORITY CT: Account Inactive Reason for Calling: Calling regarding to his account that is being rejected Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? Yes If No, Why? NA Action Taken: Guide 14 step 1 Did the contact feel like their issue was resolved? Yes Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/Delivery-Deactivations

FATEH MUHAMMAD

Bliss; https://bliss.uberinternal.com/contacts/24ff4da7-65e8-4d00-b970-996231cd0b8d

LOB: EARNERPRIORITY CT: Other Reason for Calling: driver is asking to cancel the trip Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? Yes If No, Why? NA Action Taken: Step 1 Did the contact feel like their issue was resolved? Yes Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/Missing-from-trip-history-NORTHAM

Missing from trip history

ABRAHAM MATWOS

Bliss; https://bliss.uberinternal.com/contacts/29c259af-7966-4ed1-a8f0-62f472af2d7d

LOB: EARNERPRIORITY CT: Account Inactive Reason for Calling: Driver is calling regarding to his account Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? No If No, Why? Dropped Call Action Taken: Try to call back but the driver is not available and turn into voice mail. Did the contact feel like their issue was resolved? Yes Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/Standards-Service-Questions-Overview-NORTHAM

https://jira.uberinternal.com/browse/GSDFE-86816 - auto dropped call

DAVID BARRETT

Bliss; https://bliss.uberinternal.com/contacts/7435cf4d-dee4-4da3-bd61-8c96a2af8d93

LOB: EARNERPRIORITY CT: Other Reason for Calling: Driver is calling and believe that he is being scam Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? No If No, Why? Route to ASR Action Taken: Step 4 Did the contact feel like their issue was resolved? No Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/USC-Account-Security-Review

MOHAMMAD SEKANDARI

Bliss; https://bliss.uberinternal.com/contacts/2fbeeeeb-cc0a-4128-ad87-a89296013139

LOB: EARNERPRIORITY CT: Other Reason for Calling: calling regarding to his delivery Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? No If No, Why? Transfer Action Taken: Educate the driver to transfer to past order Did the contact feel like their issue was resolved? Yes Insert KB Link:https://uberkb.lightning.force.com/articles/en_US/Knowledge/Phone-Routing-Guidelines-NORTHAM

Peter Rocky

Bliss; https://bliss.uberinternal.com/contacts/f1aa1eb1-9661-4656-bf46-a1b50fff9508

LOB: EARNERPRIORITY CT: Other Reason for Calling: driver is calling regarding to the trip that he done Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? No If No, Why? ask for more information Action Taken: step 1 Did the contact feel like their issue was resolved? no Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/Missing-from-trip-history-NORTHAM

Rafael Rosario

Bliss; https://bliss.uberinternal.com/contacts/2346fa84-68c6-4d67-b3b8-c5675d884122

LOB: EARNERPRIORITY CT: Other Reason for Calling: calling regarding to his delivery Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? No If No, Why? Transfer Action Taken: Transfer Did the contact feel like their issue was resolved? Yes Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/Phone-Routing-Guidelines-NORTHAM

RODOLFO LOPEZ SERRANO

Bliss; https://bliss.uberinternal.com/contacts/48b69a62-6420-40fe-9c81-f486722a5443

LOB: EARNERPRIORITY CT: Other Reason for Calling: Driver ask to transfer to Spanish department Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? No If No, Why? transfer Action Taken: Transfer Did the contact feel like their issue was resolved? Yes Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/Phone-Routing-Guidelines-NORTHAM

Kenneth Littleton

Bliss; https://bliss.uberinternal.com/contacts/1b747ec6-460c-4d0e-b012-b37a8f0f8c82

LOB: EARNERPRIORITY CT: Other Reason for Calling: driver is calling regarding to his account Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? No If No, Why? driver ask for a sup call Action Taken: Educate the driver regarding to the status of his background check but the driver ask for a sup call Did the contact feel like their issue was resolved? Yes Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/US-Background-Check-JIRA-Escalations-NORTHAM

Asked why background check stalled

Braeden Haniford

Bliss; https://bliss.uberinternal.com/contacts/6f7555b0-7cf3-478e-a16b-dc9ace3b4edd

LOB: EARNERPRIORITY CT: other Reason for Calling: driver is calling and asking to be transfer to the right department for his concern Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? No If No, Why? Transfer Action Taken: Transfer to past order Did the contact feel like their issue was resolved? Yes Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/Phone-Routing-Guidelines-NORTHAM

Kristen Jackson

Bliss; https://bliss.uberinternal.com/contacts/88afc08b-f72a-4440-9df6-990bf3ed94c5

LOB: EARNERPRIORITY CT: Instant Pay Reason for Calling: Driver is calling regarding that his not able to cash Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? No If No, Why? Route to ASR Action Taken: step 21 Did the contact feel like their issue was resolved? No Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/Instant-Pay-Eligibility-Check-NORTHAM

Eligibility Check

MANDEEP JAWANDA

Bliss; https://bliss.uberinternal.com/contacts/84897f8e-a3af-44f4-a06a-84c5481f1f54

LOB: EARNERPRIORITY CT: other Reason for Calling: Driver calling regarding to the negative earning into his account Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? Yes If No, Why? NA Action Taken: step 2 Did the contact feel like their issue was resolved? Yes Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/earnings-amount-review

MICHAEL BAIR JR

Bliss; https://bliss.uberinternal.com/contacts/4b8f327f-4f96-4a26-9760-97ae80b4fde9

LOB: EARNERPRIORITY CT: Other Reason for Calling: Driver is asking to restore his reservation Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? Yes If No, Why? NA Action Taken: Q12 Did the contact feel like their issue was resolved? Yes Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/US-C--D-Uber-Reserve-Driver-old

HEATHER NOBLE

Bliss; https://bliss.uberinternal.com/contacts/434ed804-f642-4ad1-ba8f-fa63eb42cb64

LOB: EARNERPRIORITY CT: Other Reason for Calling: Driver is calling regarding to the Uber application that is not working into his ends Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? Yes If No, Why? NA Action Taken: step 15 Did the contact feel like their issue was resolved? Yes Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/Tech-Issues-Earners

Muhammad Khan

Bliss; https://bliss.uberinternal.com/contacts/c44e19b4-3fee-4fda-9731-2189c8103b0a

LOB: EARNERPRIORITY CT: Other Reason for Calling: Driver is calling to report the passenger and believe that is using illegal substances Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? Yes If No, Why? NA Action Taken: educate the driver to transfer to safety department Did the contact feel like their issue was resolved? Yes Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/Phone-Routing-Guidelines-NORTHAM

Charles Kendrick

Bliss; https://bliss.uberinternal.com/contacts/aff02574-8861-4ee6-b0ab-20cc2a597f84

LOB: EARNERPRIORITY CT: other Reason for Calling: Driver is asking what is his very first start on using the driver app Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? Yes If No, Why? NA Action Taken: educate the driver regarding to the date of using the uber app Did the contact feel like their issue was resolved? Yes Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/Standards-Service-Questions-Overview-NORTHAM

SERGIO BECERRA JR

Bliss; https://bliss.uberinternal.com/contacts/adc55ea0-69b2-4566-95b0-afcc8dd04fb6

LOB: EARNERPRIORITY CT: Other Reason for Calling: Driver is asking regarding to hid over pro card Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? Yes If No, Why? dropped call Action Taken: Driver dropped the call try to call back but the driver is not answering Did the contact feel like their issue was resolved? Yes Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/Phone-Routing-Guidelines-NORTHAM

https://jira.uberinternal.com/browse/GSDFE-86816 - auto dropped call

SYED JAVED

Bliss; https://bliss.uberinternal.com/contacts/3cf001e6-be68-4b9b-b409-a267c36b3abc

LOB: EARNERPRIORITY CT: Other Reason for Calling: Driver is calling regarding to a scammer and the thing happened to him Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? No If No, Why? Transfer Action Taken: Transfer Did the contact feel like their issue was resolved? Yes Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/Phone-Routing-Guidelines-NORTHAM

BRIAN KITTLE

Bliss; https://bliss.uberinternal.com/contacts/df91475c-6602-4ee4-90b5-fc2a8d5c75a3

LOB: EARNERPRIORITY CT: Other Reason for Calling: Driver is calling regarding to his delivery Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? No If No, Why? Transfer Action Taken: Educate the driver to transfer to Uber eats Did the contact feel like their issue was resolved? NO Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/Phone-Routing-Guidelines-NORTHAM

TIVON GREEN

https://bliss.uberinternal.com/contacts/6ae5ddb9-72f7-41a6-8daf-527e3a0c2147 Bliss;

LOB: EARNERPRIORITY CT: Other Reason for Calling: calling regarding to his insurance Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? No If No, Why? No Action Taken: ask for the information of the insurance that he is about to upload Did the contact feel like their issue was resolved? No Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/Gigs-Document-Status-Check

Document Missing

JIMMIE LEE

Bliss; https://bliss.uberinternal.com/contacts/9dc216da-03e2-420a-b1c8-9f974b60f3f7

LOB: EARNERPRIORITY CT: Other Reason for Calling: Driver is calling that he is not able to get a request Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? Yes If No, Why? NA Action Taken: Step 11 Did the contact feel like their issue was resolved? Yes Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/Not-getting-requests

#NGR_low_demand

Dorsey Jackson Jr

Bliss; https://bliss.uberinternal.com/contacts/323ff62e-67fa-42a7-992a-624f814a05de

LOB: EARNERPRIORITY CT: Other Reason for Calling: Driver is calling asking for an available sup call because his not able to cash out Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? Yes If No, Why? NA Action Taken: step 21 Did the contact feel like their issue was resolved? Yes Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/Instant-Pay-Eligibility-Check-NORTHAM

Eligibility Check

Richard Aquino

Bliss; https://bliss.uberinternal.com/contacts/f73646d7-a258-4f27-b591-0d2188371a84

LOB: EARNERPRIORITY CT: Other Reason for Calling: Driver is calling to activate his Uber plus card Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? No If No, Why? Dropped call Action Taken: try to call back but the driver is not available Did the contact feel like their issue was resolved? NO Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/Standards-Service-Questions-Overview-NORTHAM

GARRY PEARSALL

Bliss; https://bliss.uberinternal.com/contacts/e69db987-7dd7-45aa-be7c-f640b1ebc801

LOB: EARNERPRIORITY CT: Account Inactive Reason for Calling: Driver Is calling regarding to his account that his not active Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? Yes If No, Why? NA Action Taken: Guide 8 step 4 Did the contact feel like their issue was resolved? Yes Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/General-Account-Deactivations-Earners

Sana Elham-Ahmed

Bliss; https://bliss.uberinternal.com/contacts/87f96e90-f072-4fab-bdd6-edb5f70c8ba5

LOB: EARNERPRIORITY CT: Other Reason for Calling: Driver is calling regarding to the notification that she receive Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? Yes If No, Why? NA Action Taken: step 4 Did the contact feel like their issue was resolved? Yes Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/Received-Notification-For-Quality-Or-Fraud-Delivery-Orders

Waitlisted or rejected for quality issues

FROILAN JOAQUIN

Bliss; https://bliss.uberinternal.com/contacts/de226873-ed7f-4421-b1de-0d8e4da02333

LOB: EARNERPRIORITY CT: Other Reason for Calling: Driver is calling regarding to his account Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? No If No, Why? Dropped call Action Taken: try to call back but the driver is not available Did the contact feel like their issue was resolved? Yes Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/Standards-Service-Questions-Overview-NORTHAM

https://jira.uberinternal.com/browse/GSDFE-86816 - auto dropped call

Stephen Koach

Bliss; https://bliss.uberinternal.com/contacts/b6508f8f-8bca-449b-975f-93b186f3749b

LOB: EARNERPRIORITY CT: Other Reason for Calling: Driver is calling regarding to add vehicle Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? Yes If No, Why? NA Action Taken: step 6 Did the contact feel like their issue was resolved? Yes Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/Edit-Vehicles-NORTHAM

2023 hundai tucson red lp:755ZAV Vin:5NMJF3AE0PH202233

Jason Ellet

Bliss; https://bliss.uberinternal.com/contacts/df41efeb-4a9f-48a7-9751-bdabbcf7df61

LOB: EARNERPRIORITY CT: Other Reason for Calling: Driver is calling regarding his auto pay out that he still not receive Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? Yes If No, Why? NA Action Taken: step 4 Did the contact feel like their issue was resolved? Yes Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/direct-deposit-earnings-not-received-by-bank-NORTHAM

Robert Smith

Bliss; https://bliss.uberinternal.com/contacts/56e21bf2-6078-4f9c-be4e-fe5a0b16cd94

LOB: EARNERPRIORITY CT: Other Reason for Calling: driver is calling regarding the earning that is being cash out by the wrong bank account Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? Yes If No, Why? NA Action Taken: Route to AsrLink:https://uberkb.lightning.force.com/articles/en_US/Knowledge/USC-Account-Security-Review

Did the contact feel like their issue was resolved? Yes Insert KB Link:https://uberkb.lightning.force.com/articles/en_US/Knowledge/USC-Account-Security-Review

Jatinder Singh

Bliss; https://bliss.uberinternal.com/contacts/762bc8f8-86d5-43f2-a87f-1ad2471691be

LOB: EARNERPRIORITY CT: Account Inactive Reason for Calling: Driver is asking regarding to his account that h Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? NO If No, Why? route NYC Action Taken: route NYC Did the contact feel like their issue was resolved? Yes Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/NYC-TLC

MICHAEL COE II

Bliss; https://bliss.uberinternal.com/contacts/c7c9b739-d825-4ad3-9008-0d50298b15ba

LOB: EARNERPRIORITY CT: Other Reason for Calling: Driver is calling regarding to his delivery Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? Yes If No, Why? NA Action Taken: step 1 Did the contact feel like their issue was resolved? Yes Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/Missing-from-trip-history-NORTHAM

Mustafa Zatar

Bliss; https://bliss.uberinternal.com/contacts/24e872b9-f26d-4265-a89b-a1c63fa0cb3e

LOB: EARNERPRIORITY CT: Other Reason for Calling: driver is asking for his cleaning fee Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? No If No, Why? Sup call Action Taken: Educate the driver that the driver already receive the earning but the driver is still asking for a support of a sup call Did the contact feel like their issue was resolved? Yes Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/Phone-Routing-Guidelines-NORTHAM

Shakil Alam

Bliss; https://bliss.uberinternal.com/contacts/7c4467ff-fb96-49df-89b8-670c6486341e

LOB: EARNERPRIORITY CT: Other Reason for Calling: Driver is calling regarding to his account and believe that his account is being use by the other Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? No If No, Why? Route to ASR Action Taken: Step 4 Did the contact feel like their issue was resolved? No Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/USC-Account-Security-Review

Susan Phonix

Bliss; https://bliss.uberinternal.com/contacts/1a7e89a8-412e-4521-ac43-e88aee469f9e

LOB: EARNERPRIORITY CT: Other Reason for Calling: Driver is calling regarding to the promotion that she didn't receive the earning Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? No If No, Why? ask for more information Action Taken: Step 1 Did the contact feel like their issue was resolved? No Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/other-types-of-promotions-NORTHAM

Kwesi Duncan

Bliss; https://bliss.uberinternal.com/contacts/1f9df52e-201c-45c5-8cb9-caf28d013d1b

LOB: EARNERPRIORITY CT: Other Reason for Calling: Driver is calling regarding that the Uber x is not showing on the preference to take the request Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? No If No, Why? File a C360 Action Taken: step 4 Did the contact feel like their issue was resolved? No Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/Unable-to-sign-in-or-go-online-Account-Active-Part-1-NORTHAM

05/12/2023

Alius Paul

Bliss; https://bliss.uberinternal.com/contacts/9ac49f46-f8a1-4794-a557-54f1b855d2d8

LOB: EARNERPRIORITY CT: Other Reason for Calling: Driver is calling regarding to his rating Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? Yes If No, Why? NA Action Taken: Step 1 Did the contact feel like their issue was resolved? Yes Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/Rating-Quality-NORTHAM

RAPHAEL RUIZ

Bliss; https://bliss.uberinternal.com/contacts/f3410433-41da-40cb-983d-0a7968249dda

LOB: EARNERPRIORITY CT: Other Reason for Calling: Driver is calling regarding to his trip and acceptance and the trip that is missing to his account Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? No If No, Why? Ask for more additional information Action Taken: step 1 Did the contact feel like their issue was resolved? No Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/Missing-from-trip-history-NORTHAM

Missing from trip history

FRANK FELICIANO

Bliss; https://bliss.uberinternal.com/contacts/5b0272cf-90d9-4c5a-88f2-10249de55c8a

LOB: EARNERPRIORITY CT: Other Reason for Calling: Driver is calling regarding to his flat tier Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? No If No, Why? Transfer Action Taken: Transfer to safety department Did the contact feel like their issue was resolved? No Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/Phone-Routing-Guidelines-NORTHAM

SHERI KEELER Unauthorized Login Bliss; https://bliss.uberinternal.com/contacts/dd05a6c8-09ec-400d-912e-0612a118795c

LOB: EARNERPRIORITY CT: Other Reason for Calling: Driver is calling that she is not able to add a new bank account Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? No If No, Why? Route to ASR Action Taken: Educate the driver to transfer to and to be handle by our support team Did the contact feel like their issue was resolved? No Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/Mutombo-at-Bank-Account-Change-NORTHAM

Earner Mutombo for Bank Account Change - requesting ASR support. Mutombo at Bank Account] successful rt-ID check. Driver is ineligible for appeasement. Active Fri, May 12th 2023, 9:54 pm +08

ALAIZJA SARAGOSA

Bliss; https://bliss.uberinternal.com/contacts/4b1f5d8c-b3b7-4b5e-a198-ea4a816bf981

LOB: EARNERPRIORITY CT: Other Reason for Calling: Driver is calling regarding that her Uber pro card Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? Yes If No, Why? NA Action Taken: step 11 Did the contact feel like their issue was resolved? Yes Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/Uber-Pro-Card-UPC

Michael Blair Jr

Bliss; https://bliss.uberinternal.com/contacts/086722c5-4c9d-48c2-b1ad-14c5f587a729

LOB: EARNERPRIORITY CT: Other Reason for Calling: Driver is calling regarding to his insurance Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? Yes If No, Why? NA Action Taken: Educate the driver to upload the document once the old document is expired Did the contact feel like their issue was resolved? Yes Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/US-C-Document-Rejected

Kushal Jaat

Bliss; https://bliss.uberinternal.com/contacts/6a9a5020-9f01-4c5a-a738-00048e5dfaa6

LOB: EARNERPRIORITY CT: Other Reason for Calling: Driver is calling regarding to his account that is being on rejected Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? Yes If No, Why? NA Action Taken: Educate the driver regarding to his BGC that is being failed due to his MVR Did the contact feel like their issue was resolved? Yes Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/Background-Check-Canada-Ontario-NORTHAM

Derek Krmpotich

Bliss; https://bliss.uberinternal.com/contacts/d6a69a51-bbd9-4673-8b87-e05552f702ab

LOB: EARNERPRIORITY CT: Other Reason for Calling: Driver is calling regarding that he is not able to go online Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? Yes If No, Why? NA Action Taken: Educate the driver that the reason why his not able to go online is because his BGC is already expired Did the contact feel like their issue was resolved? Yes Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/US-Background-Check-Expired

Frank Alorsor

Bliss; https://bliss.uberinternal.com/contacts/599b7c33-f761-4d26-8e83-52c3c6fbb041

LOB: EARNERPRIORITY CT: Other Reason for Calling: Driver is calling regarding with the fare seems low Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? Yes If No, Why? NA Action Taken: step 11 Did the contact feel like their issue was resolved? Yes Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/Fare-seems-low-NORTHAM

FRANTZOU FRANCOIS

Bliss; https://bliss.uberinternal.com/contacts/3936b3d1-fa25-4e64-908b-504230a952aa

LOB: EARNERPRIORITY CT: Other Reason for Calling: Driver is asking for a taxes summary Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? Yes If No, Why? NA Action Taken: Step 1 Did the contact feel like their issue was resolved? Yes Insert KB Link:https://uberkb.lightning.force.com/articles/en_US/Knowledge/Taxes-NORTHAM

KARL MARIANO

Bliss; https://bliss.uberinternal.com/contacts/fbb0085d-b5d3-4acf-9897-9ec09bd9a806

LOB: EARNERPRIORITY CT: Other Reason for Calling: Driver is not receiving reservation Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? Yes If No, Why? NA Action Taken: Q12 Did the contact feel like their issue was resolved? Yes Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/US-C--D-Uber-Reserve-Driver-old

Arthur Lottie Sr

Bliss; https://bliss.uberinternal.com/contacts/edbbcd1a-c53a-4d44-8b4d-1c9452b12e76

LOB: EARNERPRIORITY CT: Not getting request Reason for Calling: Not getting request Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? Yes If No, Why? NA Action Taken: step 1 Did the contact feel like their issue was resolved? Yes Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/Not-getting-requests

#NGR_earner_preference

NANCY FORCONE

Bliss; https://bliss.uberinternal.com/contacts/12a0e2c4-5a34-41fd-9a03-45f0cd5d3945

#NGR_earner_preference

NAHEEN IQRA

Bliss; https://bliss.uberinternal.com/contacts/78a5ac17-1521-4a00-a3fe-0888c8f09196

LOB: EARNERPRIORITY CT: Other Reason for Calling: Driver is calling regarding to his document Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? Yes If No, Why? NA Action Taken: Educate the driver that he need to upload the document that his name is also Did the contact feel like their issue was resolved? Yes Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/Document-Status-Check

Document Missing

Naem Tawadrous

Bliss; https://bliss.uberinternal.com/contacts/6b1af7d5-1944-4aca-b260-524412c06947

LOB: EARNERPRIORITY CT: Other Reason for Calling: driver is calling regarding to the adjustment that his saying of his trip that he didn't receive yet Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? No If No, Why? Sup call Action Taken: Educate the driver that he already receive the payment but its not showing into his end so he ask for a support of a sup call Did the contact feel like their issue was resolved? No Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/earnings-amount-review

Lorena Romero

Bliss; https://bliss.uberinternal.com/contacts/15126e18-dde5-467d-b8a5-e65da1574f52

LOB: EARNERPRIORITY CT: other Reason for Calling: driver is calling regarding a compensation of her delivery Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? No If No, Why? transfer Action Taken: Educate the driver to transfer to past order Did the contact feel like their issue was resolved? Yes Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/Phone-Routing-Guidelines-NORTHAM

MOHAMED GAFOOR

Bliss; https://bliss.uberinternal.com/contacts/37cf17f5-8fde-42ec-a158-02e736c9acaf

#NGR_earner_preference

Not getting requests due to low demand

ANURAN CHAKMA

Bliss; https://bliss.uberinternal.com/contacts/0f76953c-5af2-4620-a932-57aed6d89825

LOB: EARNERPRIORITY CT: Other Reason for Calling: Driver is calling regarding to his Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? No If No, Why? ask for more information Action Taken: Step 1 Did the contact feel like their issue was resolved? Yes Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/other-types-of-promotions-NORTHAM

JAY KURMAY

Bliss; https://bliss.uberinternal.com/contacts/3dc85b3d-2938-4a6f-a00f-68fe3934f98f

LOB: EARNERPRIORITY CT: Not getting request Reason for Calling: Not getting request Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? No If No, Why? Sup call Action Taken: step 1 Did the contact feel like their issue was resolved? No Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/Not-getting-requests

#NGR_earner_preference

JOVAN PILLOW-HARMON

Bliss; https://bliss.uberinternal.com/contacts/70268b2e-2d64-4bc3-a887-ff1fe6df1d7f

LOB: EARNERPRIORITY CT: Other Reason for Calling: Drive is calling that is not able to add a new card into his account Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? NO If No, Why? Route to ASR Action Taken: Educate the driver to send the issue over the right team Did the contact feel like their issue was resolved? No Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/Mutombo-at-Bank-Account-Change-NORTHAM Earner Mutombo for Bank Account Change - requesting ASR support. [Mutombo at Bank Account] successful rt-ID check. Driver is ineligible for appeasement. Active Sat, May 13th 2023, 2:30 am +08

Unauthorized Login

ERIC CECCHETTINI

Bliss; https://bliss.uberinternal.com/contacts/6accf1f6-7f60-4d85-a3da-fbe4513c6cd7

LOB: EARNERPRIORITY CT: Other Reason for Calling: Driver is calling regarding to his delivery Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? No If No, Why? Transfer Action Taken: Educate the driver to transfer to past order Did the contact feel like their issue was resolved? No Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/Phone-Routing-Guidelines-NORTHAM

MOHAMMAD ZIDAN

Bliss; https://bliss.uberinternal.com/contacts/d38d4a97-9d14-46ae-bf87-0cc774005c7d

LOB: EARNERPRIORITY CT: Other Reason for Calling: Driver is calling regarding his account that his not able to go online Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? Yes If No, Why? NA Action Taken: Educate the driver Regarding to his MVR record Did the contact feel like their issue was resolved? Yes Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/U-S-Background-Check-Failed

Doesn’t know why can’t go online

Rojelio Alcaide

Bliss; https://bliss.uberinternal.com/contacts/e6540426-2728-45d3-b1b1-37a726adaa9f

LOB: EARNERPRIORITY CT: Other Reason for Calling: Driver is asking how to apply the Uber pro card Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? Yes If No, Why? NA Action Taken: Step 2 Did the contact feel like their issue was resolved? Yes Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/Uber-Pro-Card-UPC

Samuel Diamond

Bliss; https://bliss.uberinternal.com/contacts/0cc8fe88-4db2-4c33-87ff-9662c74752f3

LOB: EARNERPRIORITY CT: Not getting request Reason for Calling: Not getting request Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? Yes If No, Why? NA Action Taken: step 11 Did the contact feel like their issue was resolved? Yes Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/Not-getting-requests

#NGR_earner_preference

Pavitter Singh

Bliss; https://bliss.uberinternal.com/contacts/ed6b40f0-013a-448f-8c80-9ef6ff7c4bf3

LOB: EARNERPRIORITY CT: Other Reason for Calling: Driver is calling to add a vehicle into his account Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? Yes If No, Why? NA Action Taken: Step 6 Did the contact feel like their issue was resolved? Yes Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/Edit-Vehicles-NORTHAM

Mychelle Freitas Da Silva

Bliss; https://bliss.uberinternal.com/contacts/50480f08-dc23-4c9c-992f-f457ab07b829

LOB: EARNERPRIORITY CT: Other Reason for Calling: Driver is asking for her earning regarding to her delivery Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? No If No, Why? transfer Action Taken: Educate the driver to transfer to past order Did the contact feel like their issue was resolved? Yes Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/Phone-Routing-Guidelines-NORTHAM

Lisa Singh

Bliss; https://bliss.uberinternal.com/contacts/ff43c2da-505c-4f1c-9453-b1ce67b16bf3

BETTINA SCHAUM-POST

Bliss; https://bliss.uberinternal.com/contacts/e58017f1-b64c-48c3-9776-b4af2948e424

LOB: EARNERPRIORITY CT: Other Reason for Calling: Driver is calling regarding to the promoting that is not showing on his drivers app has an error Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? Yes If No, Why? NA Action Taken: step 15 Did the contact feel like their issue was resolved? Yes Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/Tech-Issues-Earners

John Rogers

Bliss; https://bliss.uberinternal.com/contacts/edf7f8d8-ad21-45bc-9b9e-b4e8451e7f70

LOB: EARNERPRIORITY CT: Other Reason for Calling: Document pending Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? Yes If No, Why? NA Action Taken: Step 5 Did the contact feel like their issue was resolved? Yes Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/US-C-Document-Pending

Jonis Soime

Bliss; https://bliss.uberinternal.com/contacts/76cd311d-77bd-42c6-b0c7-e216cd331227

LOB: EARNERPRIORITY CT: Account Inactive Reason for Calling: Driver is calling that his not able to go online Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? Yes If No, Why? NA Action Taken: Guide 14 step 1 Did the contact feel like their issue was resolved? Yes Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/Delivery-Deactivations

JASON MCKENZIE

Bliss; https://bliss.uberinternal.com/contacts/2253a417-1950-42e8-9190-45acab2f8e87

LOB: EARNERPRIORITY CT: Other Reason for Calling: Driver is calling regarding to the Uber app that is not working into his ends Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? No If No, Why? Sup call Action Taken: step 15 Did the contact feel like their issue was resolved? No Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/Tech-Issues-Earners

Jameel Zafar

Bliss; https://bliss.uberinternal.com/contacts/251975ab-decb-4d94-8438-d3b18070c70b

LOB: EARNERPRIORITY CT: other Reason for Calling: Driver ask to transfer to a safety department Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? Yes If No, Why? Transfer Action Taken: Transfer Did the contact feel like their issue was resolved? Yes Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/Phone-Routing-Guidelines-NORTHAM

Uweze Okundonor

Bliss; https://bliss.uberinternal.com/contacts/7e31a024-d7d2-465d-a8ce-dffd798bd37f

LOB: EARNERPRIORITY CT: Other Reason for Calling: Driver is not getting request Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? No If No, Why? Sup call Action Taken: step 11 Did the contact feel like their issue was resolved? No Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/Not-getting-requests

#NGR_low_demand

FNU SACHIN

Bliss; https://bliss.uberinternal.com/contacts/b40b1f69-7ce6-4420-a62a-20805da8fc0c

LOB: EARNERPRIORITY CT: Other Reason for Calling: Driver is calling regarding to his document Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? No If No, Why? sup call Action Taken: step 10 Did the contact feel like their issue was resolved? No Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/US-C-Document-Pending

Wilfredo Salazar

Bliss; https://bliss.uberinternal.com/contacts/55780fd9-5bd6-409a-a7e6-a9cbfb9f19fc

LOB: EARNERPRIORITY CT: Other Reason for Calling: Driver is calling regarding to the documents while using a rental car Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? No If No, Why? Transfer Action Taken: Educate the driver to transfer to vehicle solution Did the contact feel like their issue was resolved? Yes Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/Phone-Routing-Guidelines-NORTHAM

CHARLES PALMER JR

Bliss; https://bliss.uberinternal.com/contacts/e93d16d4-64c5-4c28-aec0-862db8e8c7f7

anthony banales

Bliss; https://bliss.uberinternal.com/contacts/e85e9b18-e1a7-4d37-8cc6-ea11562a31a4

LOB: EARNERPRIORITY CT: Other Reason for Calling: Driver is calling regarding to the promotions Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? No If No, Why? Sup Action Taken: Step 1 Did the contact feel like their issue was resolved? Yes Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/other-types-of-promotions-NORTHAM

SHILO WOOLSEY

Bliss; https://bliss.uberinternal.com/contacts/cc298829-6dde-42b1-8eb1-9e06f6122d09

LOB: EARNERPRIORITY CT: Other Reason for Calling: driver is asking to replace a new profile photo Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? Yes If No, Why? NA Action Taken: step 4 Did the contact feel like their issue was resolved? Yes Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/profile-pic-NORTHAM

Tanveer Paul

Bliss; https://bliss.uberinternal.com/contacts/c6988d7d-1da2-4062-a824-f1dd2715fa11

LOB: EARNERPRIORITY CT: Other Reason for Calling: Driver is calling regarding to the document on how to upload Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? Yes If No, Why? NA Action Taken: step 3 Did the contact feel like their issue was resolved? Yes Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/Document-Status-Check

Laura Olaluwoye

Bliss; https://bliss.uberinternal.com/contacts/576e3b17-f3b2-416f-9bbf-4e60dc472c09

LOB: EARNERPRIORITY CT: Other Reason for Calling: Driver is calling regarding to Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? No If No, Why? Ask for more information Action Taken: step 1 Did the contact feel like their issue was resolved? Yes Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/Missing-from-trip-history-NORTHAM

05/13/2023

ELIAS GARCIA-HERNANDEZ

Bliss; https://bliss.uberinternal.com/contacts/640786f3-bff2-4cbb-bc65-056bc951e049

ASHLEY WILSON

Bliss; https://bliss.uberinternal.com/contacts/8a677adb-2790-4159-8d6d-3a63bc284cec

LOB: EARNERPRIORITY CT: Other Reason for Calling: Driver is asking regarding to a rental car Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? NO If No, Why? Transfer Action Taken: Educate the driver to transfer to rental department Did the contact feel like their issue was resolved? Yes Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/Phone-Routing-Guidelines-NORTHAM

Rustamjon Isroilov

Bliss; https://bliss.uberinternal.com/contacts/9d04c409-75f5-43f3-918b-37a3029e01db

LOB: EARNERPRIORITY CT: Other Reason for Calling: Driver is calling regarding his working time Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? Yes If No, Why? NA Action Taken: step 2 Did the contact feel like their issue was resolved? Yes Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/Asked-about-driving-online-time

Charles Brantner

Bliss; https://bliss.uberinternal.com/contacts/493410c2-b1e4-4c4b-a866-844df85c15bc

LOB: EARNERPRIORITY CT: Other Reason for Calling: Driver is calling regarding to his earning to his delivery Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? NO If No, Why? Transfer Action Taken: Educate the driver to transfer to past order Did the contact feel like their issue was resolved? No Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/Phone-Routing-Guidelines-NORTHAM

Pierre Mcghee Williams Unauthorized Login Bliss; https://bliss.uberinternal.com/contacts/743ac0bc-8b15-4796-bb26-486c9abd79e6

LOB: EARNERPRIORITY CT: Other Reason for Calling: Driver is calling regarding that his not able to add a new bank account into his account Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? No If No, Why? Route to ASR Action Taken: Route to ASR Did the contact feel like their issue was resolved? Yes Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/Mutombo-at-Bank-Account-Change-NORTHAM

Earner Mutombo for Bank Account Change - requesting ASR support.

Mutombo at Bank Account] successful rt-ID check. Driver is ineligible for appeasement. Active Wed, May 10th 2023, 1:28 am +08

Roland Garland

Bliss; https://bliss.uberinternal.com/contacts/642242c0-81d0-4b36-8aa0-1174757896a0

LOB: EARNERPRIORITY CT: Other Reason for Calling: Driver is calling regarding to his ride Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? No If No, Why? Ask for more info Action Taken: Step 1 Did the contact feel like their issue was resolved? No Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/Missing-from-trip-history-NORTHAM

Erica Franco

Bliss; https://bliss.uberinternal.com/contacts/2e9a1b3a-290e-4c90-a60c-27b40e8a14a8

LOB: EARNERPRIORITY CT: Other Reason for Calling: Driver is calling regarding to his account that his not able to cash out Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? No If No, Why? Sup call Action Taken: step 10 but the driver ask for a sup call Did the contact feel like their issue was resolved? No Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/US-C-Document-Pending

step 22

GEORGE ELIZBARASHVILI

Bliss; https://bliss.uberinternal.com/contacts/a4a49f79-2156-4f7d-8131-9df84ed94815

LOB: EARNERPRIORITY CT: Other Reason for Calling: Driver is calling regarding that his not able to go online Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? Yes If No, Why? NA Action Taken: i advise the driver to do the BTS and the driver able to go online. Did the contact feel like their issue was resolved? Yes Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/Unable-to-sign-in-or-go-online-Account-Active-Part-1-NORTHAM

Michael Manarina

Bliss; https://bliss.uberinternal.com/contacts/180bd1a5-3a08-4357-965c-b3d9f94c3b76

LOB: EARNERPRIORITY CT: Other Reason for Calling: Driver is asking to return an item Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? No If No, Why? NA Action Taken: Educate the driver to send the concern to our deducated team for lost item Did the contact feel like their issue was resolved? No Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/Phone-Routing-Guidelines-NORTHAM

Name of Driver: Michael Manarina

-Issue: Driver returned item

-Trip Time and Date: Sat, May 13th 2023, 6:25 am PDT

-Item: Jacket

-Item returned directly to rider: (N)

-Can we share phone number to rider: +17029020229

If YES, please provide the number

JACQUESE BLACKSHEAR

Bliss; https://bliss.uberinternal.com/contacts/b1ba29f9-e8e2-47fe-9234-9b87dbaa5513

LOB: EARNERPRIORITY CT: Other Reason for Calling: Driver calling regarding to his rental car Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? No If No, Why? Transfer Action Taken: Educate the driver to transfer to rental car Did the contact feel like their issue was resolved? No Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/Phone-Routing-Guidelines-NORTHAM

AARON NORMAN

Bliss; https://bliss.uberinternal.com/contacts/9bf53b91-af83-49bb-8a51-0bd51030c72e

LOB: EARNERPRIORITY CT: Instant Pay Reason for Calling: Driver is calling regarding that his not able to cash out Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? Yes If No, Why? NA Action Taken: step 21 Did the contact feel like their issue was resolved? Yes Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/Instant-Pay-Eligibility-Check-NORTHAM

AUDI GADSDEN

Bliss; https://bliss.uberinternal.com/contacts/a448e38c-4aa6-4cf0-9e8e-89699bc5e8d4

LOB: EARNERPRIORITY CT: Other Reason for Calling: Driver is calling regarding to his account that being deactivated and want to cash out Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? Yes If No, Why? NA Action Taken: the driver is talking some verbal words already Did the contact feel like their issue was resolved? Yes Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/Global-Safety-Support-Taxonomy-Verbal-Altercation

Mohammad Mustafa

Bliss; https://bliss.uberinternal.com/contacts/d411a107-94c9-48e8-9213-4a46ba04f6d8

LOB: EARNERPRIORITY CT: Other Reason for Calling: Driver is calling regarding to his account that he believe that someone is trying to use his account Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? No If No, Why? Sup call Action Taken: step 4 Did the contact feel like their issue was resolved? Yes Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/USC-Account-Security-Review Unauthorized login

MELISSA JACKSON

Bliss; https://bliss.uberinternal.com/contacts/b8818929-89a8-4a02-b4da-074071ffee79

LOB: EARNERPRIORITY CT: other Reason for Calling: Driver is calling regarding to his driving time Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? Yes If No, Why? NA Action Taken: step 4 Did the contact feel like their issue was resolved? Yes Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/Asked-about-driving-online-time

CLINTON WILLIAMS Entering or updating bank information

Bliss; https://bliss.uberinternal.com/contacts/31a57d67-51f1-4c5a-bf63-907c97918972

LOB: EARNERPRIORITY CT: Other Reason for Calling: Driver is calling regarding to his uber debit card that he forget the pin Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? Yes If No, Why? NA Action Taken: Educate the driver to call the branch of his bank account Did the contact feel like their issue was resolved? Yes Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/banking-information-NORTHAM

MARVINA JAMES

Bliss; https://bliss.uberinternal.com/contacts/cf79e149-af6b-4183-8b09-be4a1dc2c477

LOB: EARNERPRIORITY CT: Other Reason for Calling: Empty Call Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? No If No, Why? Empty call Action Taken: try to call back but it turn into voice mail Did the contact feel like their issue was resolved? Yes Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/Phone-Routing-Guidelines-NORTHAM

MARSHALL BOLDEN

Bliss; https://bliss.uberinternal.com/contacts/1f9adcf3-795f-4cd8-8d44-82467373a338

LOB: EARNERPRIORITY CT: Instant Pay Reason for Calling: Driver is calling regarding that his not able to cash out Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? Yes If No, Why? NA Action Taken: Step 21 Did the contact feel like their issue was resolved? Yes Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/Instant-Pay-Eligibility-Check-NORTHAM

Mohammad Almer Hotak

Bliss; https://bliss.uberinternal.com/contacts/9c0a8ec4-548d-46d0-b410-01e0d51fbff5

LOB: EARNERPRIORITY CT: Other Reason for Calling: Driver is calling regarding to the email Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? Yes If No, Why? NA Action Taken: step 4 Did the contact feel like their issue was resolved? Yes Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/Received-Notification-For-Quality-Or-Fraud-Delivery-Orders

LEV BOVIN

Bliss; https://bliss.uberinternal.com/contacts/2cc6666a-d677-481a-8dca-ac5b6938ed47

LOB: EARNERPRIORITY CT: Other Reason for Calling: Driver is calling regarding to his earnings Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? No If No, Why? Ask for more information Action Taken: Educate the driver to send a screen shot Did the contact feel like their issue was resolved? Yes Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/Previously-adjusted-fare-NORTHAM

CHRISTOPHER HERNANDEZ

Bliss; https://bliss.uberinternal.com/contacts/47c3cffe-5921-4181-b084-3441b568a8c9

LOB: EARNERPRIORITY CT: Not getting request Reason for Calling: Not getting request Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? Yes If No, Why? NA Action Taken: while on the process of checking his account the driver got the call Did the contact feel like their issue was resolved? Yes Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/Not-getting-requests

Syed Shahidi

Bliss; https://bliss.uberinternal.com/contacts/49e306cd-c991-4885-995f-704bbc92302b

LOB: EARNERPRIORITY CT: Other Reason for Calling: driver is calling regarding to the fare of his delivery Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? No If No, Why? Transfer Action Taken: Educate the driver to transfer to past order Did the contact feel like their issue was resolved? Yes Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/Phone-Routing-Guidelines-NORTHAM

DONALD CUNNINGHAM

Bliss; https://bliss.uberinternal.com/contacts/7e3559a4-0cef-4e77-b12e-1d847a1b9eeb

LOB: EARNERPRIORITY CT: Other Reason for Calling: Driver is calling regarding to the notification that he receive Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? Yes If No, Why? NA Action Taken: step 6 Did the contact feel like their issue was resolved? Yes Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/Received-Notification-For-Quality-Or-Fraud-Delivery-Orders

Michael Silva

Bliss; https://bliss.uberinternal.com/contacts/9a0cf7bf-a962-4051-949f-1e8a66889952

LOB: EARNERPRIORITY CT: Other Reason for Calling: driver is calling regarding to the compensation of the delivery Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? No If No, Why? Transfer Action Taken: Educate the driver to transfer to past order Did the contact feel like their issue was resolved? Yes Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/Phone-Routing-Guidelines-NORTHAM

Karissa Klassen

Bliss; https://bliss.uberinternal.com/contacts/ba76f574-fed3-401c-9e14-d8eaeff9771d

LOB: EARNERPRIORITY CT: Other Reason for Calling: driver is asking for help regarding to buy gas Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? No If No, Why? Transfer Action Taken: Educate the driver to transfer to safety department Did the contact feel like their issue was resolved? Yes Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/Phone-Routing-Guidelines-NORTHAM

ANWIN NAMBUSSERIL THOMAS

Bliss; https://bliss.uberinternal.com/contacts/38b2257d-c9c4-43e7-80e3-2de92de72390

LOB: EARNERPRIORITY CT: Switch flow Reason for Calling: Driver is asking to switch the platform that he is using in the app Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? Yes If No, Why? NA Action Taken: Educate the driver that his account will be off line for several days Did the contact feel like their issue was resolved? Yes Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/Earner-Flow-Switch-Support-NORTHAM

CARLOS CHAURAN MONROY

Bliss; https://bliss.uberinternal.com/contacts/fa36dd5a-04d7-4597-b864-924340334a96

LOB: EARNERPRIORITY CT: Other Reason for Calling: Driver is calling regarding to his BGC is expired Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? Yes If No, Why? NA Action Taken: Educate to rerun the BGC Did the contact feel like their issue was resolved? Yes Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/Background-Check-United-States-Canada-Home-NORTHAM

YASSER FAID

Bliss; https://bliss.uberinternal.com/contacts/4423b2d0-6148-4410-b348-b982eebbd33f

LOB: EARNERPRIORITY CT: Account Inactive Reason for Calling: Driver is calling regarding on how to upload the document Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? Yes If No, Why? NA Action Taken: Step 3 Did the contact feel like their issue was resolved? Yes Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/Document-Status-Check

Aakash Mankani

Bliss; https://bliss.uberinternal.com/contacts/8bc0b2e6-c086-4140-b697-805c820f9cb6

LOB: EARNERPRIORITY CT: Other Reason for Calling: Driver is calling regarding to his trip for fare review Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? Yes If No, Why? NA Action Taken: step 11 Did the contact feel like their issue was resolved? Yes Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/Fare-seems-low-NORTHAM

geleena gilgeours

Bliss; https://bliss.uberinternal.com/contacts/51db6c07-d9f6-407a-9d38-96efa2e1703a

LOB: EARNERPRIORITY CT: Other Reason for Calling: driver is calling regarding her earning that is being cash out by deferent account Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? NO If No, Why? NA Action Taken: step 4 Did the contact feel like their issue was resolved? Yes Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/USC-Account-Security-Review

Daniel Hebert

Bliss; https://bliss.uberinternal.com/contacts/dcc35458-eaf9-43e5-8419-95609587e581

LOB: EARNERPRIORITY CT: Other Reason for Calling: Driver is asking to switch the city Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? Yes If No, Why? NA Action Taken: step 4 Did the contact feel like their issue was resolved? Yes Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/Switch-City-Request-NORTHAM

KENLI RYAN

Bliss; https://bliss.uberinternal.com/contacts/dd0263a7-8f4b-4630-9ed0-ab3082f32fd5

LOB: EARNERPRIORITY CT: Other Reason for Calling: Driver is calling regarding with her delivery Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? No If No, Why? Transfer Action Taken: Educate the driver to transfer to Uber eats Did the contact feel like their issue was resolved? No Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/Phone-Routing-Guidelines-NORTHAM

MOUHAMADOU FAYE

Bliss; https://bliss.uberinternal.com/contacts/4c9b8e95-9e0a-4b76-bfc2-34fe5ccf9413

LOB: EARNERPRIORITY CT: Other Reason for Calling: Driver is calling regarding to switch the city Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? Yes If No, Why? NA Action Taken: step 4 Did the contact feel like their issue was resolved? Yes Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/Switch-City-Request-NORTHAM

JOSE FLEURENA

Bliss; https://bliss.uberinternal.com/contacts/2a69cb55-9912-4d97-8490-02d52befa832

LOB: EARNERPRIORITY CT: Not getting request Reason for Calling: Not getting request Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? Yes If No, Why? NA Action Taken: step 11 Did the contact feel like their issue was resolved? Yes Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/Not-getting-requests

#NGR_low_demand

ATIF BENSON

Bliss; https://bliss.uberinternal.com/contacts/a790cf7e-7ca4-44be-b09d-8e8a3a058871

LOB: EARNERPRIORITY CT: Other Reason for Calling: Driver calling that his not able to add anew bank account Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? Yes If No, Why? NA Action Taken: Educate the driver to send the issue to our support Did the contact feel like their issue was resolved? Yes Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/Mutombo-at-Bank-Account-Change-NORTHAM Earner Mutombo for Bank Account Change - requesting ASR support. [Mutombo at Bank Account] successful rt-ID check. Driver is ineligible for appeasement. Active Sun, May 14th 2023, 2:52 am +08

Varghese Thomas

Bliss; https://bliss.uberinternal.com/contacts/6f656afb-9b10-4d60-8d4e-a34598df3e16

LOB: EARNERPRIORITY CT: Other Reason for Calling: Driver is calling regarding to the Uber application Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? Yes If No, Why? NA Action Taken: step 15 Did the contact feel like their issue was resolved? Yes Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/Tech-Issues-Earners

Jawad Rashid

Bliss; https://bliss.uberinternal.com/contacts/bb6da3be-c29a-4b68-bae5-a158b6193484

LOB: EARNERPRIORITY CT: Switch City Reason for Calling: Driver is calling regarding on not getting request Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? NO If No, Why? Sup call Action Taken: Step 2 Did the contact feel like their issue was resolved? No Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/Switch-City-Request-NORTHAM

ANGELY QUINTERO TORREALBA

Bliss; https://bliss.uberinternal.com/contacts/80b19388-d597-4d3f-a7f2-ed927f617935

LOB: EARNERPRIORITY CT: Other Reason for Calling: driver is calling regarding to a promotion Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? NO If No, Why? Ask for more information Action Taken: Did the contact feel like their issue was resolved? Yes Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/other-types-of-promotions-NORTHAM

Lawrence Dwyer Jr

Bliss; https://bliss.uberinternal.com/contacts/53a7edc2-d6de-45b1-acfa-b7f92682b582

LOB: EARNERPRIORITY CT: Other Reason for Calling: Driver calling regarding to his acceptance and the missing trip Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? No If No, Why? Ask for more information Action Taken: step 1 Did the contact feel like their issue was resolved? no Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/Missing-from-trip-history-NORTHAM

TAKIA BRUNSON

Bliss; https://bliss.uberinternal.com/contacts/40ad9a28-50ad-47cd-952b-8863fb305811

LOB: EARNERPRIORITY CT: Other Reason for Calling: Driver is calling regarding that she not able to add a new debit card Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? No If No, Why? Route to ASR Action Taken: educate the driver that the issue is better to be suited to our support team Did the contact feel like their issue was resolved? No Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/Mutombo-at-Bank-Account-Change-NORTHAM

Earner Mutombo for Bank Account Change - requesting ASR support.

Mutombo at Bank Account] successful rt-ID check. Driver is ineligible for appeasement. Active Sun, May 14th 2023, 3:09 am +08

05/14/2023

CHRIS SWANSON

Bliss; https://bliss.uberinternal.com/contacts/822a4f35-dc2d-401b-b29b-c04b25ca3896

LOB: EARNERPRIORITY CT: Document pending Reason for Calling: Document pending Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? Yes If No, Why? NA Action Taken: step 10 Did the contact feel like their issue was resolved? Yes Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/US-C-Document-Pending

RYAN BONNICHSEN

Bliss; https://bliss.uberinternal.com/contacts/73f93a98-3c6d-458b-abde-d80087051715

LOB: EARNERPRIORITY CT: Other Reason for Calling: Driver is calling regarding to his delivery Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? No If No, Why? transfer Action Taken: Educate the driver to transfer to past order Did the contact feel like their issue was resolved? No Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/Phone-Routing-Guidelines-NORTHAM

Paramvir Singh

Bliss; https://bliss.uberinternal.com/contacts/88583056-f5a7-4cac-b3e7-f96e5d316468

LOB: EARNERPRIORITY CT: Other Reason for Calling: Driver is calling regarding to the status of his vehicle Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? Yes If No, Why? NA Action Taken: Educate the driver that the vehicle is effective inly for 7 years Did the contact feel like their issue was resolved? Yes Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/Standards-Service-Questions-Overview-NORTHAM

Mario Albano

Bliss; https://bliss.uberinternal.com/contacts/773bea60-c931-4636-bb65-97a95879cadd

LOB: EARNERPRIORITY CT: Other Reason for Calling: Driver calling regarding to his document Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? Yes If No, Why? NA Action Taken: Educate the driver that he upload the wrong type of document Did the contact feel like their issue was resolved? Yes Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/US-C-Document-Rejected

Davin Perez

Bliss; https://bliss.uberinternal.com/contacts/8deceb44-683c-4ef8-bbba-80aebfe970ca

LOB: EARNERPRIORITY CT: Other Reason for Calling: driver is calling regarding to an incident happen to him today Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? No If No, Why? transfer Action Taken: Educate the driver to transfer Did the contact feel like their issue was resolved? No Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/Phone-Routing-Guidelines-NORTHAM

DANIEL MASLOV

Bliss; https://bliss.uberinternal.com/contacts/072f2e38-f799-46fa-9f40-cae413dbe5e5

LOB: EARNERPRIORITY CT: Other Reason for Calling: Asking for compensation by kicking on the queue Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? No If No, Why? Ask for more information Action Taken: step 7 Did the contact feel like their issue was resolved? No Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/FIFO-Queue-Troubleshooting-NORTHAM

ADAM BLACKWOOD

Bliss; https://bliss.uberinternal.com/contacts/2ff60999-4090-4ca6-b881-29bcee0996e7

LOB: EARNERPRIORITY CT: Other Reason for Calling: Promotion Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? No If No, Why? Ask for more information Action Taken: step 1 Did the contact feel like their issue was resolved? Yes Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/other-types-of-promotions-NORTHAM

James Conwell

Bliss; https://bliss.uberinternal.com/contacts/f9a1d35a-320d-4a35-87f8-3378472a1c28

LOB: EARNERPRIORITY CT: Other Reason for Calling: Driver is calling regarding to his account by the rides the he cancel Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? Yes If No, Why? NA Action Taken: Step 1 Did the contact feel like their issue was resolved? Yes Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/Rating-Quality-NORTHAM

MARCEL MONTERO

Bliss; https://bliss.uberinternal.com/contacts/0ba4d034-ee7b-4080-854f-51f2b0546769

LOB: EARNERPRIORITY CT: Other Reason for Calling: Add bank account Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? No If No, Why? Route to ASR Action Taken: Educate the driver to send the issue to our support team. Did the contact feel like their issue was resolved? Yes Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/Mutombo-at-Bank-Account-Change-NORTHAM

Earner Mutombo for Bank Account Change - requesting ASR support.

[Mutombo at Bank Account] successful rt-ID check. Driver is ineligible for appeasement. Active Sun, May 14th 2023, 8:21 am +08

YURIK GEVORGYAN

Bliss; https://bliss.uberinternal.com/contacts/e45ed32e-117d-42f3-86b7-5038865f52fd

LOB: EARNERPRIORITY CT: Not getting request Reason for Calling: Not getting request Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? No If No, Why? Sup call Action Taken: step 11 Did the contact feel like their issue was resolved? No Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/Not-getting-requests #NGR_low_demand

Alcides Tubella Saavedra

Bliss; https://bliss.uberinternal.com/contacts/34b044e3-1a7b-4e95-8790-cb166d6ed98e

LOB: EARNERPRIORITY CT: Other Reason for Calling: Switch flow and add vehicle Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? Yes If No, Why? NA Action Taken: step 6 on adding a vehicle Did the contact feel like their issue was resolved? Yes Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/Earner-Flow-Switch-Support-NORTHAM https://uberkb.lightning.force.com/articles/en_US/Knowledge/Edit-Vehicles-NORTHAM-One-Earner

toyota venza 2021 red vin: JTEAAAAH5MJ010305 PLATE:SRG1066

Didarul Islam

Bliss; https://bliss.uberinternal.com/contacts/817d7e41-c199-4d4b-9775-7386418ad95d

LOB: EARNERPRIORITY CT: Other Reason for Calling: Promotion Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? No If No, Why? ask for more information Action Taken: step 1 Did the contact feel like their issue was resolved? No Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/other-types-of-promotions-NORTHAM

Zhvanni Kcourtzanni

Bliss; https://bliss.uberinternal.com/contacts/af395990-7968-4169-9455-42fe8b176fa3

LOB: EARNERPRIORITY CT: Other Reason for Calling: Driver is asking for a sup call regarding to a Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? Yes If No, Why? NA Action Taken: Educate the driver that the document need supporting documents Did the contact feel like their issue was resolved? Yes Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/US-C-Document-Rejected

Mustafa Ozcan

Bliss; https://bliss.uberinternal.com/contacts/0502c9c7-7798-4031-8a7f-2ff23b54ca35

LOB: EARNERPRIORITY CT: Other Reason for Calling: Switch city Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? Yes If No, Why? NA Action Taken: Step 9 Did the contact feel like their issue was resolved? Yes Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/Switch-City-Request-NORTHAM

SHANELL BEAUFORD

Bliss; https://bliss.uberinternal.com/contacts/78a6c36e-a270-4b0a-8809-9df7e238697e

LOB: EARNERPRIORITY CT: Other Reason for Calling: driver receive a notification Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? Yes If No, Why? NA Action Taken: Step 4 Did the contact feel like their issue was resolved? Yes Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/Received-Notification-For-Quality-Or-Fraud-Delivery-Orders

Waitlisted or rejected for quality issues

NICHOLAS RIVERA

Bliss; https://bliss.uberinternal.com/contacts/0d37dda2-3263-46ed-8bd8-05aa11af6ba6

LOB: EARNERPRIORITY CT: Other Reason for Calling: Promotion Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? No If No, Why? Ask for more information Action Taken: Step 1 Did the contact feel like their issue was resolved? Yes Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/other-types-of-promotions-NORTHAM

DONALD BOGLE

Bliss; https://bliss.uberinternal.com/contacts/1ec21bc3-6028-48d7-860b-7322c2368071

LOB: EARNERPRIORITY CT: Other Reason for Calling: Driver calling regarding to his delivery Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? No If No, Why? Transfer Action Taken: educate the driver to transfer to uber eats Did the contact feel like their issue was resolved? Yes Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/Phone-Routing-Guidelines-NORTHAM

Erika Munoz

Bliss; https://bliss.uberinternal.com/contacts/81348b1b-ae7f-4c63-b6b9-6e546b99ab05

LOB: EARNERPRIORITY CT: Not getting request Reason for Calling: Not getting request Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? Yes If No, Why? NA Action Taken: Step 1 Did the contact feel like their issue was resolved? Yes Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/Not-getting-requests

#NGR_earner_preference

Semen Avanesian

Bliss; https://bliss.uberinternal.com/contacts/ce98fcce-80b0-4a1f-bbef-f9ac701dbe62

LOB: EARNERPRIORITY CT: Other Reason for Calling: driver is calling to be a fleet driver Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? Yes If No, Why? NA Action Taken: Educate the driver to contact her fleet operator to his his account as a fleet driver Did the contact feel like their issue was resolved? Yes Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/Fleet-Relationships-NORTHAM

Cassandra Norris

Bliss; https://bliss.uberinternal.com/contacts/18c960f1-bb17-47ae-a3d2-b1aef13fc5ae

LOB: EARNERPRIORITY CT: Other Reason for Calling: Promotion Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? No If No, Why? Ask for more information Action Taken: step 1 Did the contact feel like their issue was resolved? Yes Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/other-types-of-promotions-NORTHAM

Chandra Boddi

Bliss; https://bliss.uberinternal.com/contacts/4e8c8823-6c17-47d2-9d91-fb292da8ba83

LOB: EARNERPRIORITY CT: Other Reason for Calling: driver is calling regarding to his vehicle Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? No If No, Why? Transfer Action Taken: Transfer Did the contact feel like their issue was resolved? NO Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/Phone-Routing-Guidelines-NORTHAM

Jacquelyn Biggio

Bliss; https://bliss.uberinternal.com/contacts/1429ef6b-1711-46ba-949c-1a4f7937b116

LOB: EARNERPRIORITY CT: Other Reason for Calling: Driver is calling regarding with a cancellation fee of the delivery Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? No If No, Why? Transfer Action Taken: Transfer Did the contact feel like their issue was resolved? Yes Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/Phone-Routing-Guidelines-NORTHAM

devonta dunn

Bliss; https://bliss.uberinternal.com/contacts/0da906c9-cda4-4ba8-bb12-eca3b7af8498

LOB: EARNERPRIORITY CT: Other Reason for Calling: Promotion Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? NO If No, Why? Ask for more information Action Taken: step 1 Did the contact feel like their issue was resolved? NO Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/other-types-of-promotions-NORTHAM

ANGELA RAMOS RAMIREZ

Bliss; https://bliss.uberinternal.com/contacts/9d3c264e-fd82-4ee4-9064-2d18338ec1e5

LOB: EARNERPRIORITY CT: Other Reason for Calling: Driver is calling regarding with a delivery Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? No If No, Why? Transfer Action Taken: Transfer Did the contact feel like their issue was resolved? No Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/Phone-Routing-Guidelines-NORTHAM

Azouaou Dahmani

Bliss; https://bliss.uberinternal.com/contacts/0af5d901-3f7b-449a-b489-8f7507ce4965

LOB: EARNERPRIORITY CT: Other Reason for Calling: missing trip Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? No If No, Why? Ask for more information Action Taken: step 1 Did the contact feel like their issue was resolved? No Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/Missing-from-trip-history-NORTHAM

Kervens Jovin

Bliss; https://bliss.uberinternal.com/contacts/52c35b95-5ec6-4bee-8814-3835ead9e38d

LOB: EARNERPRIORITY CT: Other Reason for Calling: Cant cash out Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? No If No, Why? NA Action Taken: Route to ASR Did the contact feel like their issue was resolved? NO Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/Mutombo-at-Bank-Account-Change-NORTHAM Earner Mutombo for Bank Account Change - requesting ASR support.

Mutombo at Bank Account] successful rt-ID check. Driver is ineligible for appeasement. Active Fri, May 12th 2023, 10:31 am +08

Justin Long

Bliss; https://bliss.uberinternal.com/contacts/c90de4f3-e95d-4c4f-9164-17976dc4135c

LOB: EARNERPRIORITY CT: Other Reason for Calling: Driver is asking to change the address of his trip in order for him to finish the promotion Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? No If No, Why? Sup call Action Taken: Educate the driver that we cant change the address of his trip in order for him to finish the promotion. Did the contact feel like their issue was resolved? No Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/Asked-about-available-promotions-or-not-being-offered

NAHEEN IQRA

Bliss; https://bliss.uberinternal.com/contacts/be24bfee-9217-46f3-8d7d-c901daca33ae

LOB: EARNERPRIORITY CT: Other Reason for Calling: document rejected Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? No If No, Why? Sup call Action Taken: Educate the driver that the document does not match the information to the other document Did the contact feel like their issue was resolved? Yes Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/US-C-Document-Rejected

https://bliss.uberinternal.com/contacts/90750d14-885f-4d6b-834c-0f722436db4e

Bliss; JEET PATEL

LOB: EARNERPRIORITY CT: Other Reason for Calling: driver ask for compensation for Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? No If No, Why? ask for more information Action Taken: step 1 Did the contact feel like their issue was resolved? Yes Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/Missing-from-trip-history-NORTHAM

Missing from trip history

GRACE ACHIGBUE

Bliss; https://bliss.uberinternal.com/contacts/490a1ddf-5d1b-42bd-9e19-5bee2f58bba4

LOB: EARNERPRIORITY CT: Other Reason for Calling: Driver is calling regarding to his delivery Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? NO If No, Why? Transfer Action Taken: Educate the driver to transfer to past order Did the contact feel like their issue was resolved? No Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/Phone-Routing-Guidelines-NORTHAM

Patricia Bavosi

Bliss; https://bliss.uberinternal.com/contacts/9c253667-285d-42c6-8858-abb9f841630f

LOB: EARNERPRIORITY CT: Other Reason for Calling: Driver is calling regarding to his delivery Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? NO If No, Why? Transfer Action Taken: Educate the driver to transfer to past order Did the contact feel like their issue was resolved? No Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/Phone-Routing-Guidelines-NORTHAM

05/15/2023 Jason Tucker Bliss; https://bliss.uberinternal.com/contacts/12604e80-cb21-4efd-bd0a-76a67b39ba38

LOB: EARNERPRIORITY CT: Other Reason for Calling: Cant add new bank account Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? Yes If No, Why? Route to ASR Action Taken: Route to ASR Did the contact feel like their issue was resolved? No Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/Mutombo-at-Bank-Account-Change-NORTHAM

Earner Mutombo for Bank Account Change - requesting ASR support.

[Mutombo at Bank Account] successful rt-ID check. Driver is ineligible for appeasement. Active Mon, May 15th 2023, 6:43 pm +08

Martin Verniero

Bliss; https://bliss.uberinternal.com/contacts/1f13817f-4ecd-4df9-b0d3-f05f7bedf189

LOB: EARNERPRIORITY CT: Other Reason for Calling: driver receive an email saying to call Uber support Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? Yes If No, Why? NA Action Taken: educate the driver that his account is updated and there is nothing wrong with his account Did the contact feel like their issue was resolved? Yes Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/Standards-Service-Questions-Overview-NORTHAM

TULANI SLEDGE

Bliss; https://bliss.uberinternal.com/contacts/5bb390bb-0b9a-4b41-8e4d-41e1c8bb08f2

LOB: EARNERPRIORITY CT: Other Reason for Calling: Driver receive an email notification Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? Yes If No, Why? NA Action Taken: Step 4 Did the contact feel like their issue was resolved? Yes Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/Received-Notification-For-Quality-Or-Fraud-Delivery-Orders

Waitlisted or rejected for quality issues

Mamady Konate

Bliss; https://bliss.uberinternal.com/contacts/0b8d72c0-3c40-41a9-ae5d-af9a3c030dfd

LOB: EARNERPRIORITY CT: Other Reason for Calling: Driver is calling regarding to his trip and the bad attitude of the rider Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? Yes If No, Why? NA Action Taken: step 6 Did the contact feel like their issue was resolved? Yes Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/Feedback-about-rider-NORTHAM

Feedback about rider Attitude

JACOB SNYDER

Bliss; https://bliss.uberinternal.com/contacts/d38faabd-bef3-4ef7-ba65-05f1ae591c82

LOB: EARNERPRIORITY CT: Other Reason for Calling: Promotion Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? NO If No, Why? Ask for more information Action Taken: Step 1 Did the contact feel like their issue was resolved? No Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/other-types-of-promotions-NORTHAM

TENYSHA JENNINGS

Bliss; https://bliss.uberinternal.com/contacts/58d48346-4162-4408-86ab-322c5551da69

LOB: EARNERPRIORITY CT: Other Reason for Calling: Driver is calling regarding to his earning that she not receive Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? No If No, Why? Sup call Action Taken: step 4 Did the contact feel like their issue was resolved? No Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/direct-deposit-earnings-not-received-by-bank-NORTHAM

ANGELA JONES

Bliss; https://bliss.uberinternal.com/contacts/e98142a7-e017-4b0d-bf54-9bfb5807223a

Codie Solomon

Bliss; https://bliss.uberinternal.com/contacts/53bf8b8e-8630-4c70-a5cb-de17c39d8e4b

LOB: EARNERPRIORITY CT: Other Reason for Calling: Driver calling regarding his delivery Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? No If No, Why? Transfer Action Taken: Educate the driver to transfer to Uber eats Did the contact feel like their issue was resolved? No Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/Phone-Routing-Guidelines-NORTHAM

CORI SUELL

Bliss; https://bliss.uberinternal.com/contacts/4bec2b8c-dcaa-45df-93a5-01ab51264c3f

LOB: EARNERPRIORITY CT: Other Reason for Calling: Driver is calling regarding Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? Yes If No, Why? NA Action Taken: step 4 Did the contact feel like their issue was resolved? Yes Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/direct-deposit-earnings-not-received-by-bank-NORTHAM

Rizwan Pervaiz

Bliss; https://bliss.uberinternal.com/contacts/68cc421c-a83f-4b6a-9995-8044b9c855c2

LOB: EARNERPRIORITY CT: Other Reason for Calling: Driver is calling regarding to his document Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? Yes If No, Why? NA Action Taken: Educate the driver to upload the correct document Did the contact feel like their issue was resolved? Yes Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/Document-Status-Check

SHOLANDA LAWRENCE

Bliss; https://bliss.uberinternal.com/contacts/eab133b5-8b92-4e42-b20d-f563cc709ac5

LOB: EARNERPRIORITY CT: Other Reason for Calling: Driver is calling regarding with his account that she not able to go online Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? No If No, Why? Sup call Action Taken: Educate the driver regarding to his BGC Did the contact feel like their issue was resolved? No Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/US-background-check-adverse-action

Doesn’t know why can’t go online

Atif Jaleel

Bliss; https://bliss.uberinternal.com/contacts/a8b0d7ad-59f4-4562-a06a-a987eec3a82b

LOB: EARNERPRIORITY CT: Other Reason for Calling: Not getting request Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? No If No, Why? Sup call Action Taken: Step 11 Did the contact feel like their issue was resolved? NO Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/Not-getting-requests

Angela Dilbeck

Bliss; https://bliss.uberinternal.com/contacts/e560ae33-09fb-4351-9756-3e5e209ac652

LOB: EARNERPRIORITY CT: Other Reason for Calling: Driver is calling regarding to her account that his not able to go online Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? Yes If No, Why? NA Action Taken: Step 1 Did the contact feel like their issue was resolved? Yes Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/US-Background-Check-JIRA-Escalations-NORTHAM

Cristian Tineo

Bliss; https://bliss.uberinternal.com/contacts/fc70e650-2b6a-47a6-9cc6-3ded2eef2844

LOB: EARNERPRIORITY CT: Other Reason for Calling: Driver ask to transfer to Spanish dept. Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? No If No, Why? Transfer Action Taken: Transfer Did the contact feel like their issue was resolved? NO Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/Phone-Routing-Guidelines-NORTHAM

TALANIECE BREWER

Bliss; https://bliss.uberinternal.com/contacts/7824df63-a5b3-4a41-84af-7041f7f095bd

LOB: EARNERPRIORITY CT: Other Reason for Calling: Driver is calling regarding to the rating that she receive and asking to transfer to delivery department Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? No If No, Why? Transfer Action Taken: Transfer Did the contact feel like their issue was resolved? No Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/Phone-Routing-Guidelines-NORTHAM

Explanation of rating

Kristina Campagna

Bliss; https://bliss.uberinternal.com/contacts/8630da16-3961-4190-9a10-ab9d15fa2870

LOB: EARNERPRIORITY CT: Other Reason for Calling: Driver is calling regarding to a promotion Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? Yes If No, Why? No Action Taken: step 1 Did the contact feel like their issue was resolved? Yes Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/other-types-of-promotions-NORTHAM

Kenneth Valdivia

Bliss; https://bliss.uberinternal.com/contacts/86af975d-0b06-4ad1-86ff-7a0ee7ba3218

LOB: EARNERPRIORITY CT: Other Reason for Calling: Switch flow Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? Yes If No, Why? NA Action Taken: Educate the driver that his account will be off for several days Did the contact feel like their issue was resolved? Yes Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/Earner-Flow-Switch-Support-NORTHAM

Daud Salimi

Bliss; https://bliss.uberinternal.com/contacts/d4750444-af2a-486b-9346-89c2d04b4d08

LOB: EARNERPRIORITY CT: Other Reason for Calling: Driver receive a notification regarding to his trip Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? Yes If No, Why? NA Action Taken: Step 15 Did the contact feel like their issue was resolved? Yes Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/Received-Notification-For-Quality-Or-Fraud-Delivery-Orders

Abdourahmane Ndongo

Bliss; https://bliss.uberinternal.com/contacts/d040241a-b9be-4205-a626-3922b51fc034

LOB: EARNERPRIORITY CT: Other Reason for Calling: driver calling regarding to his account that his not able to go online Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? Yes If No, Why? NA Action Taken: Educate the driver that he upload the wrong type of document Did the contact feel like their issue was resolved? Yes Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/US-C-Document-Rejected

Kamin Kamin Edit vehicle info Bliss; https://bliss.uberinternal.com/contacts/84a8d25d-94b8-43d7-851a-d2002fbc18e3

LOB: EARNERPRIORITY CT: Reason for Calling: Driver want to update the color of his vehicle Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? Yes If No, Why? NA Action Taken: Step 12 Did the contact feel like their issue was resolved? Yes Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/Edit-Vehicles-NORTHAM-One-Earner

Charles Maddox Bliss; https://bliss.uberinternal.com/contacts/26b0147c-5d09-4e40-bdd4-2db4b856af5d

LOB: EARNERPRIORITY CT: Other Reason for Calling: Driver is calling regarding to his account that his not able to go online Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? Yes If No, Why? NA Action Taken: Step 4 Did the contact feel like their issue was resolved? Yes Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/Unable-to-sign-in-or-go-online-Account-Active-Part-1-NORTHAM

KENNEDY JACKSON

Bliss; https://bliss.uberinternal.com/contacts/b53adba7-869d-48e2-9f63-e8c2bca23b83

LOB: EARNERPRIORITY CT: Other Reason for Calling: Not able to cash out Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? No If No, Why? Route to ASR Action Taken: Route to ASR Did the contact feel like their issue was resolved? No Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/Mutombo-at-Bank-Account-Change-NORTHAM

Monica Kistler

Bliss; https://bliss.uberinternal.com/contacts/7607f61e-7f5b-4555-aff7-ed1feecea500

LOB: EARNERPRIORITY CT: Other Reason for Calling: Driver is calling regarding to the address into her taxes Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? No If No, Why? Sup call Action Taken: Educate the driver that we dont have an option to change yet the driver ask for a Sup call Did the contact feel like their issue was resolved? No Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/Taxes-NORTHAM

Mohan Dharaneepathy

Bliss; https://bliss.uberinternal.com/contacts/7f62bbc6-73f1-4596-904f-a9f620c72882

LOB: EARNERPRIORITY CT: Other Reason for Calling: driver is calling regarding to the error of the Uber application Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? No If No, Why? Route to Asr Action Taken: Step 15 Did the contact feel like their issue was resolved? No Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/Tech-Issues-Earners

Nurali Samidin

Bliss; https://bliss.uberinternal.com/contacts/0b1ae309-a9e3-4a37-82d1-650fd043d1df

LOB: EARNERPRIORITY CT: Other Reason for Calling: Asking for his earning statements Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? Yes If No, Why? NA Action Taken: step 1 Did the contact feel like their issue was resolved? Yes Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/how-earnings-statements-are-organized-NORTHAM

How to read payment statements

Abdirizak Abdi

Bliss; https://bliss.uberinternal.com/contacts/876f8271-f13a-48f3-bf62-eeecc450fff0

LOB: EARNERPRIORITY CT: Other Reason for Calling: Driver is calling that his not able to go online Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? Yes If No, Why? NA Action Taken: Guide 8 step 2 Did the contact feel like their issue was resolved? Yes Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/General-Account-Deactivations-Earners

Denise Gardner

Bliss; https://bliss.uberinternal.com/contacts/a494501e-ac99-4ff1-8914-78d4b39e21b8

LOB: EARNERPRIORITY CT: Other Reason for Calling: Cant cash out Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? Yes If No, Why? NA Action Taken: Step 4 Did the contact feel like their issue was resolved? Yes Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/direct-deposit-earnings-not-received-by-bank-NORTHAM

YUANBING LEI

Bliss; https://bliss.uberinternal.com/contacts/4a037ff9-f724-4658-946b-705a5fb92743

LOB: EARNERPRIORITY CT: Other Reason for Calling: Driver is unable to go online Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? Yes If No, Why? NA Action Taken: Educate the driver that his BGC need to be escalated Did the contact feel like their issue was resolved? Yes Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/Background-Check-Canada-Ontario-NORTHAM

Jennifer Williams

Bliss; https://bliss.uberinternal.com/contacts/5b2beed9-6e5f-4379-82a6-bfc2a598dcab

LOB: EARNERPRIORITY CT: Other Reason for Calling: Unable to go online Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? No If No, Why? Sup call Action Taken: Guide 14 step 1 Did the contact feel like their issue was resolved? No Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/Delivery-Deactivations

tzaddik21@gamil.com 7739604770

https://bliss.uberinternal.com/contacts/7673bbb2-82cb-4a9c-8d00-d43be5316d85?newContact=1&tenancy=uber/production

DeNon Maryland

Bliss; https://bliss.uberinternal.com/contacts/37cbe662-d8a5-45e9-9644-6c15b860297f

LOB: EARNERPRIORITY CT: Other Reason for Calling: Can cash out Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? No If No, Why? Route to ASR Action Taken: Route to ASR Did the contact feel like their issue was resolved? No Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/Mutombo-at-Bank-Account-Change-NORTHAM Earner Mutombo for Bank Account Change - requesting ASR support. Mutombo at Bank Account] successful rt-ID check. Driver is ineligible for appeasement. Active Fri, May 12th 2023, 2:54 am +08

Jasmeet Singh

Bliss; https://bliss.uberinternal.com/contacts/d6cfb001-1ad1-4e00-bb4f-99c63d8b1e7e

LOB: EARNERPRIORITY CT: Other Reason for Calling: Switch flow and document pending Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? Yes If No, Why? NA Action Taken: Educate the driver that his account will be on hold for several days Did the contact feel like their issue was resolved? Yes Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/Earner-Flow-Switch-Support-NORTHAM

Nicolas Wan

Bliss; https://bliss.uberinternal.com/contacts/5cb8bb4b-b48e-481a-b674-93a0f488ef09

LOB: EARNERPRIORITY CT: Not Getting request Reason for Calling: Driver is asking for compensation Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? No If No, Why? driver insisted to send a screen shot Action Taken: educate the driver to send a screen shot Did the contact feel like their issue was resolved? Yes Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/NGR

YASIN SAHIN

Bliss; https://bliss.uberinternal.com/contacts/49ff2ce3-5613-47c7-9e40-8d08cc67c49b

LOB: EARNERPRIORITY CT: Other Reason for Calling: Cant cash out Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? No If No, Why? Route to ASR Action Taken: Route to ASR Did the contact feel like their issue was resolved? No Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/Mutombo-at-Bank-Account-Change-NORTHAM

BRUK MOGES

Bliss; https://bliss.uberinternal.com/contacts/c3192457-eca1-4d4a-a2c4-bbc10164ada1

LOB: EARNERPRIORITY CT: Other Reason for Calling: Driver calling regarding to his trip Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? Yes If No, Why? Route to Asr Action Taken: step 1 Did the contact feel like their issue was resolved? Yes Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/earnings-amount-review

JOSHUA BURTON

Bliss; https://bliss.uberinternal.com/contacts/b9428b82-b021-4ee2-8f64-75f5900e5b70

LOB: EARNERPRIORITY CT: Other Reason for Calling: Empty call Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? NO If No, Why? Empty call Action Taken: Empty call try to call back but the driver is unavailable Did the contact feel like their issue was resolved? No Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/Phone-Routing-Guidelines-NORTHAM

MARK SCOTT

Bliss; https://bliss.uberinternal.com/contacts/bc37565f-daa3-4c9c-ab83-0919ed347406

LOB: EARNERPRIORITY CT: Other Reason for Calling: Driver calling regarding to his earnings Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? No If No, Why? Sup call Action Taken: Sup call Did the contact feel like their issue was resolved? No Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/earnings-amount-review

John Tanner

Bliss; https://bliss.uberinternal.com/contacts/d1f737d9-71b0-487c-b216-47d0eb71b53f

LOB: EARNERPRIORITY CT: Other Reason for Calling: Driver is calling regarding with the notification that he receive and his not able to add bank account Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? Yes If No, Why? Route to ASR Action Taken: Route to ASR Did the contact feel like their issue was resolved? Yes Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/Mutombo-at-Bank-Account-Change-NORTHAM

Earner Mutombo for Bank Account Change - requesting ASR support. [Mutombo at Bank Account] successful rt-ID check. Driver is ineligible for appeasement. Active Mon, May 15th 2023, 10:29 pm +08

junior roldan funes

Bliss; https://bliss.uberinternal.com/contacts/4cf81419-c579-4024-a472-bf77dd2c61a3

LOB: EARNERPRIORITY CT: Other Reason for Calling: empty call Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? No If No, Why? Empty call Action Taken: try to call back turn into voice mail Did the contact feel like their issue was resolved? Yes Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/Phone-Routing-Guidelines-NORTHAM

Shoaib Nazir Ahmadzai

Bliss; https://bliss.uberinternal.com/contacts/cc571183-a4f6-49f6-9755-461028adbc7e

LOB: EARNERPRIORITY CT: Not getting request Reason for Calling: Not getting request Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? Yes If No, Why? NA Action Taken: step 11 Did the contact feel like their issue was resolved? Yes Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/Not-getting-requests #NGR_low_demand

junior roldan funes

Bliss; https://bliss.uberinternal.com/contacts/c8e6a346-0927-457d-b350-14c2fc9fda33

LOB: EARNERPRIORITY CT: Other Reason for Calling: Cant cash out Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? No If No, Why? Sup call Action Taken: Step 4 Did the contact feel like their issue was resolved? No Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/direct-deposit-earnings-not-received-by-bank-NORTHAM

Omer Sarwar

Bliss; https://bliss.uberinternal.com/contacts/07104622-af98-460a-92cf-96f7e8cbec6f

LOB: EARNERPRIORITY CT: Not getting request Reason for Calling: Not getting request Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? Yes If No, Why? NA Action Taken: step 11 Did the contact feel like their issue was resolved? Yes Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/Not-getting-requests

#NGR_low_demand

Alejandro Velez

Bliss; https://bliss.uberinternal.com/contacts/923f688a-d680-4c7b-bea4-43088b25a56d

LOB: EARNERPRIORITY CT: Not getting request Reason for Calling: Not getting request Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? No If No, Why? Sup call Action Taken: step 1 Did the contact feel like their issue was resolved? No Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/Not-getting-requests

#NGR_low_demand

kailee Ring

Bliss; https://bliss.uberinternal.com/contacts/19899686-14dc-4fe1-b006-cfcc02624fd0

LOB: EARNERPRIORITY CT: Other Reason for Calling: Driver is calling regarding to the Uber app error Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? No If No, Why? Route to ASR Action Taken: Route to ASR Did the contact feel like their issue was resolved? No Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/Tech-Issues-Earners

SIREANA GARCIA

Bliss; https://bliss.uberinternal.com/contacts/9bfffc46-e553-4a39-a000-cb2a9995b179

LOB: EARNERPRIORITY CT: Other Reason for Calling: Switch flow Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? Yes If No, Why? NA Action Taken: educate the driver that his account will be off for several days Did the contact feel like their issue was resolved? Yes Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/Earner-Flow-Switch-Support-NORTHAM

Sahibjeet Sood

Bliss; https://bliss.uberinternal.com/contacts/b0f4db6b-d14a-4137-9b88-af905aa44783

LOB: EARNERPRIORITY CT: Other Reason for Calling: Driver is calling regarding to his BGC Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? Yes If No, Why? NA Action Taken: Educate that his BGC is already pass and all the documents Did the contact feel like their issue was resolved? Yes Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/Background-Check-Canada-Ontario-NORTHAM

tndl

Gurpreet Singh

Bliss; https://bliss.uberinternal.com/contacts/88e43b20-2eae-494c-8b5f-3f25d316da31

LOB: EARNERPRIORITY CT: Other Reason for Calling: TNDL Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? Yes If No, Why? NA Action Taken: Step 4 Did the contact feel like their issue was resolved? Yes Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/US-C-ONC-Calgary-TNDL-KB-Updates

Brian Appell

Bliss; https://bliss.uberinternal.com/contacts/ae6dc7fc-5691-426c-beef-8e6a7cba6c90

LOB: EARNERPRIORITY CT: Other Reason for Calling: Driver is calling regarding to his DL Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? Yes If No, Why? NA Action Taken: Educate the driver to upload the correct document Did the contact feel like their issue was resolved? Yes Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/US-C-Document-Pending

Mohammad Mafizul Hoq

Bliss; https://bliss.uberinternal.com/contacts/5a5b56a9-b596-463a-8409-4cb8706a9152

LOB: EARNERPRIORITY CT: Document Pending Reason for Calling: Not able to go online Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? Yes If No, Why? NA Action Taken: Step 10 Did the contact feel like their issue was resolved? Yes Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/US-C-Document-Pending

05/18/2023 Abdirashid Abdullahi

Bliss; https://bliss.uberinternal.com/contacts/15144ad0-dde7-495e-95f4-8fc2906a4fcb

LOB: EARNERPRIORITY CT: Document pending Reason for Calling: Document Pending Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? Yes If No, Why? NA Action Taken: Step 10 Did the contact feel like their issue was resolved? Yes Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/US-C-Document-Pending

Lamin Jarjusey

Bliss; https://bliss.uberinternal.com/contacts/f369ca69-0796-4c2f-99b6-3d0b28ccd0c6

LOB: EARNERPRIORITY CT: Account Inactive Reason for Calling: Driver Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? No If No, Why? Ask for more information regarding to the error when his about to go online. Action Taken: Educate the driver that all of his document is already approved Did the contact feel like their issue was resolved? No Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/Realtime-ID-Check

SUNDAY ESEZOBOR

Bliss; https://bliss.uberinternal.com/contacts/a57a6c4b-41a2-463f-a0a7-9da28c963b58

LOB: EARNERPRIORITY CT: Other Reason for Calling: Delete Vehicle Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? Yes If No, Why? NA Action Taken: step 9 Did the contact feel like their issue was resolved? Yes Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/Edit-Vehicles-NORTHAM

JAMES TWIDDY

Bliss; https://bliss.uberinternal.com/contacts/f1d947ba-5535-4138-b481-a483f34132b2

LOB: EARNERPRIORITY CT: Other Reason for Calling: Add vehicle Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? Yes If No, Why? NA Action Taken: Step 6 Did the contact feel like their issue was resolved? No Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/Edit-Vehicles-NORTHAM

2023 toyota serveco JTMC1RFVOPD107702

Kelvin Duncan

Bliss; https://bliss.uberinternal.com/contacts/db4ece53-16ff-40b0-a3df-ce855c0c27bb

LOB: EARNERPRIORITY CT: Other Reason for Calling: driver calling that he update his bank account into his account Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? No If No, Why? No Action Taken: educate the driver that once he update a new bank account into his account his instant fee will be hold for several days Did the contact feel like their issue was resolved? Yes Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/banking-information-NORTHAM

Leah Ryoba

Bliss; https://bliss.uberinternal.com/contacts/a77d2d90-5546-41e4-8947-9643d206610e

LOB: EARNERPRIORITY CT: Other Reason for Calling: Driver is calling regarding to his acceptance rate and cancellation rate Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? Yes If No, Why? NA Action Taken: Step 12 Did the contact feel like their issue was resolved? Yes Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/Acceptance-Rate-and-Cancellation-Rate

step 14

Courtney Brooks

Bliss; https://bliss.uberinternal.com/contacts/14ee4773-c413-4587-bf83-ee7c96abc7c2

LOB: EARNERPRIORITY CT: Not Getting Request Reason for Calling: Not getting request Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? Yes If No, Why? NA Action Taken: Step 11 Did the contact feel like their issue was resolved? Yes Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/Not-getting-requests

#NGR_low_demand

PAUL ROMANO III

Bliss; https://bliss.uberinternal.com/contacts/6ea89c1e-e1ef-4208-85c3-d261d7072e11

LOB: EARNERPRIORITY CT: Other Reason for Calling: Driver is calling regarding to his document Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? Yes If No, Why? No Action Taken: Step 10 Did the contact feel like their issue was resolved? Yes Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/US-C-Document-Pending

Antwon Lara

Bliss; https://bliss.uberinternal.com/contacts/e0105a67-3a5e-405d-9597-35d80c167003

LOB: EARNERPRIORITY CT: Other Reason for Calling: Switch Flow Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? No If No, Why? NA Action Taken: educate the driver regarding to switch the platform Did the contact feel like their issue was resolved? Yes Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/Earner-Flow-Switch-Support-NORTHAM

Steven Church

Bliss; https://bliss.uberinternal.com/contacts/e3bf271d-0447-4c25-ab8f-27bc3bd3d839

LOB: EARNERPRIORITY CT: Other Reason for Calling: Driver is calling regarding to his earning Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? NO If No, Why? Ask foe more information Action Taken: step 2 Did the contact feel like their issue was resolved? Yes Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/earnings-amount-review

CHARANJIT SINGH

Bliss; https://bliss.uberinternal.com/contacts/8a6d59cd-0013-4f19-bc5c-70bda1c48a0d

LOB: EARNERPRIORITY CT: Other Reason for Calling: driver is calling regarding to the notification that he receive Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? Yes If No, Why? NA Action Taken: Educate the driver that there is no notification saying that his account is about to be deactivated Did the contact feel like their issue was resolved? Yes Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/Standards-Service-Questions-Overview-NORTHAM

Eduardo Abud

Bliss; https://bliss.uberinternal.com/contacts/fe5a4891-4415-4af7-bd24-f7e412577bcf

LOB: EARNERPRIORITY CT: Other Reason for Calling: Driver is calling regarding on not receiving promotion Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? No If No, Why? File a C360 Action Taken: File a C360 Did the contact feel like their issue was resolved? No Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/Asked-about-available-promotions-or-not-being-offered

okapi chubaka muderhwa

Bliss; https://bliss.uberinternal.com/contacts/6cda7054-790e-4e3c-831b-ce22062fd8ed

LOB: EARNERPRIORITY CT: Other Reason for Calling: driver is calling that his not able to go online Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? Yes If No, Why? NA Action Taken: Educate the driver that the document is not yet approved Did the contact feel like their issue was resolved? Yes Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/US-C-Document-Pending

Keith Ritzberg

Bliss; https://bliss.uberinternal.com/contacts/74912afc-031f-40d7-a81b-916f5aa4c5b6

LOB: EARNERPRIORITY CT: Other Reason for Calling: driver is calling regarding to his costco reward Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? Yes If No, Why? NA Action Taken: step 5 Did the contact feel like their issue was resolved? Yes Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/US-Costco-Rewards-Program

Jimmy Xu

Bliss; https://bliss.uberinternal.com/contacts/26caaac0-af3f-4297-aed3-3a95bdccc201

LOB: EARNERPRIORITY CT: Other Reason for Calling: driver is calling regarding to his trip Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? No If No, Why? Ask for more information Action Taken: Step 1 Did the contact feel like their issue was resolved? No Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/Missing-from-trip-history-NORTHAM

Shaked BAR TAL

Bliss; https://bliss.uberinternal.com/contacts/f8357101-0280-4a53-859e-9187405b2ffc

LOB: EARNERPRIORITY CT: Other Reason for Calling: driver is calling regarding that the application is having an error Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? No If No, Why? Route to ASR Action Taken: Step 15 Did the contact feel like their issue was resolved? No Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/Tech-Issues-Earners

CHRISTINE GOUDEAU-BEY

Bliss; https://bliss.uberinternal.com/contacts/ee9418c2-a5a2-475d-aebc-5e37e60e48ef

LOB: EARNERPRIORITY CT: Other Reason for Calling: Driver unable to go online Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? Yes If No, Why? NA Action Taken: guide 8 step 2 Did the contact feel like their issue was resolved? Yes Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/General-Account-Deactivations-Earners

Antonio Bright

Bliss; https://bliss.uberinternal.com/contacts/c79fb3d6-0bff-4ea9-ae77-7708e53c1437

LOB: EARNERPRIORITY CT: Other Reason for Calling: Not getting request Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? Yes If No, Why? NA Action Taken: educate the driver that the issue is need to send to our support team Did the contact feel like their issue was resolved? No Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/Vehicles-Account-Add-Trip-Type-to-Vehicle-PART-1-NORTHAM

Jordan Fierro

Bliss; https://bliss.uberinternal.com/contacts/6853e851-c03e-4f10-a098-071edfcc4dac

LOB: EARNERPRIORITY CT: Other Reason for Calling: Driver is calling regarding to his costco Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? Yes If No, Why? NA Action Taken: Step 4 Did the contact feel like their issue was resolved? Yes Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/US-Costco-Rewards-Program

SYED AHMED

Bliss; https://bliss.uberinternal.com/contacts/807650c8-1791-4f7c-ace2-a17a8bac5854

LOB: EARNERPRIORITY CT: Other Reason for Calling: missing trip Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? No If No, Why? Ask for more information Action Taken: step 1 Did the contact feel like their issue was resolved? Yes Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/Missing-from-trip-history-NORTHAM

Enrique Quiroz

Bliss; https://bliss.uberinternal.com/contacts/e3dd9ed6-9e9f-4217-9b9b-a4c1bcfb7d30

LOB: EARNERPRIORITY CT: Other Reason for Calling: Not getting ride Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? Yes If No, Why? NA Action Taken: educate the driver that the issue is need to send to our support team Did the contact feel like their issue was resolved? No Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/Vehicles-Account-Add-Trip-Type-to-Vehicle-PART-1-NORTHAM

Antoine Woods

Bliss; https://bliss.uberinternal.com/contacts/2794bfb5-db6e-420c-a684-8d631acd6492

LOB: EARNERPRIORITY CT: Other Reason for Calling: delete vehicle Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? Yes If No, Why? NA Action Taken: step 9 Did the contact feel like their issue was resolved? Yes Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/Edit-Vehicles-NORTHAM

RAHUL CHAUHAN

Bliss; https://bliss.uberinternal.com/contacts/8b22a349-984d-455c-b215-b2397d6d8e60

LOB: EARNERPRIORITY CT: Other Reason for Calling: City switch Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? Yes If No, Why? NA Action Taken: step 10 Did the contact feel like their issue was resolved? Yes Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/Switch-City-Request-NORTHAM

Mohmed Ingar

Bliss; https://bliss.uberinternal.com/contacts/04b0113d-c1e6-4c9e-8a6f-60681c3daee8

LOB: EARNERPRIORITY CT: Other Reason for Calling: Not getting request Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? Yes If No, Why? NA Action Taken: educate the driver that the issue is need to send to our support team Did the contact feel like their issue was resolved? No Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/Vehicles-Account-Add-Trip-Type-to-Vehicle-PART-1-NORTHAM

MICHAEL CALDWELL

Bliss; https://bliss.uberinternal.com/contacts/4d59af11-b130-4069-ab7a-b1d1e92c5f0f

LOB: EARNERPRIORITY CT: Other Reason for Calling: driver cant add a new bank account Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? No If No, Why? Route to ASR Action Taken: Route to ASR Did the contact feel like their issue was resolved? Yes Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/Mutombo-at-Bank-Account-Change-NORTHAM

Shital Hossain

Bliss; https://bliss.uberinternal.com/contacts/819f9548-b5a4-4df0-a168-9aefb6f87510

LOB: EARNERPRIORITY CT: Other Reason for Calling: Not getting request Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? Yes If No, Why? NA Action Taken: educate the driver that the issue is need to send to our support team Did the contact feel like their issue was resolved? No Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/Vehicles-Account-Add-Trip-Type-to-Vehicle-PART-1-NORTHAM

MBER COOAK

Bliss; https://bliss.uberinternal.com/contacts/b45b1f31-1b3f-4547-8956-44231f2df03f

LOB: EARNERPRIORITY CT: Other Reason for Calling: Driver is asking regarding to his rental vehicle Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? NO If No, Why? Transfer Action Taken: Transfer Did the contact feel like their issue was resolved? No Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/Phone-Routing-Guidelines-NORTHAM

Edward Lacy

Bliss; https://bliss.uberinternal.com/contacts/cc22ee04-ebc6-4b85-8993-ca16d8d21eb4

LOB: EARNERPRIORITY CT: Other Reason for Calling: Account Inactive Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? Yes If No, Why? NA Action Taken: Step 4 Did the contact feel like their issue was resolved? Yes Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/Unable-to-sign-in-or-go-online-Account-Active-Part-1-NORTHAM

Anthony Nelson

Bliss; https://bliss.uberinternal.com/contacts/da35ef6b-ec9d-4a29-b6fb-6f25a667f110

LOB: EARNERPRIORITY CT: Other Reason for Calling: driver is asking to transfer to rental department Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? NO If No, Why? Transfer Action Taken: Transfer Did the contact feel like their issue was resolved? No Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/Phone-Routing-Guidelines-NORTHAM

JEREMIAH BAKHSHNIA-NIKPOUR

Bliss; https://bliss.uberinternal.com/contacts/014f8656-eea8-4b7b-a9df-950a67de6ba5

LOB: EARNERPRIORITY CT: Other Reason for Calling: Driver is asking for a compensation why his not getting a request Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? No If No, Why? Sup call Action Taken: step 11 Did the contact feel like their issue was resolved? No Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/Not-getting-requests

MOHAMMAD QURISHI

Bliss; https://bliss.uberinternal.com/contacts/fb54a7e3-19ea-4468-b1de-03f4fd764c74

LOB: EARNERPRIORITY CT: Other Reason for Calling: Driver is calling regarding to his costco Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? Yes If No, Why? NA Action Taken: step 4 Did the contact feel like their issue was resolved? Yes Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/US-Costco-Rewards-Program

VISHNU GAURIDAS

Bliss; https://bliss.uberinternal.com/contacts/2ffbf592-fe07-4c2d-8a34-85605cb50bd5

LOB: EARNERPRIORITY CT: Other Reason for Calling: Driver is calling regarding to the notification that he receive and the error into his uber app Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? Yes If No, Why? NA Action Taken: Step 2 and step 15 for tech issue Did the contact feel like their issue was resolved? Yes Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/Background-Check-Canada-Ontario-NORTHAMhttps://uberkb.lightning.force.com/articles/en_US/Knowledge/Tech-Issues-Earners

David Brawley

Bliss; https://bliss.uberinternal.com/contacts/957e4c9e-d4df-4d84-858a-9e984a52f6da

LOB: EARNERPRIORITY CT: Other Reason for Calling: Driver is calling regarding to add a new vehicle Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? Yes If No, Why? NA Action Taken: step 5 Did the contact feel like their issue was resolved? Yes Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/US-C-Document-Pending

Tina Guevara

Bliss; https://bliss.uberinternal.com/contacts/a6d3185e-1f34-4592-ae67-b04de7ec3346

LOB: EARNERPRIORITY CT: Not getting request Reason for Calling: Not getting request Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? Yes If No, Why? NA Action Taken: Step 1 Did the contact feel like their issue was resolved? Yes Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/Not-getting-requests

ANAS TAFAZZUL HASSAN

Bliss; https://bliss.uberinternal.com/contacts/a07c2829-3101-412d-a239-cd2de59f83e3

LOB: EARNERPRIORITY CT: Other Reason for Calling: Driver is regarding to his profile photo Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? Yes If No, Why? NA Action Taken: Educate the driver that the profile photo is already approved Did the contact feel like their issue was resolved? Yes Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/profile-pic-NORTHAM

RONALD ZEDNE

Bliss; https://bliss.uberinternal.com/contacts/c73ff65e-7a39-43a8-b711-655119bc8e77

LOB: EARNERPRIORITY CT: Other Reason for Calling: driver is calling regarding to his rider Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? Yes If No, Why? NA Action Taken: step 6 Did the contact feel like their issue was resolved? Yes Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/Feedback-about-rider-NORTHAM

Jose Jimenez Coreas

Bliss; https://bliss.uberinternal.com/contacts/6ead0b67-c86e-4bb6-a20d-af7062674e83

LOB: EARNERPRIORITY CT: Not Getting request Reason for Calling: Not Getting request on shop and pay driver ask to transfer Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? No If No, Why? Transfer Action Taken: Transfer to past order Did the contact feel like their issue was resolved? Yes Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/Phone-Routing-Guidelines-NORTHAM

Elias Kenea

Bliss; https://bliss.uberinternal.com/contacts/e7d2c20c-4a71-4889-a771-536fa4032a37

LOB: EARNERPRIORITY CT: Other Reason for Calling: Driver is calling regarding to his BGC Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? No If No, Why? Sup call Action Taken: step 2 Did the contact feel like their issue was resolved? No Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/U-S-Background-Check-Canceled

rami khayat

Bliss; https://bliss.uberinternal.com/contacts/5d336d0f-7cbd-4585-b31d-d97833ea6808

LOB: EARNERPRIORITY CT: Other Reason for Calling: Driver is calling regarding to the vehicle requirements Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? Yes If No, Why? NA Action Taken: Educate the driver that 7 years and newer is the vehicle that is eligible to do trip in the Uber app Did the contact feel like their issue was resolved? Yes Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/Vehicle-and-Trip-Type-Requirements-NORTHAM

Donald Adams Iii

Bliss; https://bliss.uberinternal.com/contacts/81026404-5fa1-48fb-95e1-d7b5eff83dcf

LOB: EARNERPRIORITY CT: Other Reason for Calling: driver is calling regarding to the Uber application that is having an error Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? No If No, Why? ask for more information Action Taken: Step 17 Did the contact feel like their issue was resolved? No Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/Tech-Issues-Earners

TEONA KUTCHAVA

Bliss; https://bliss.uberinternal.com/contacts/bc44fea0-21ba-44b9-8f3e-1a01ce45f1b6

LOB: EARNERPRIORITY CT: Other Reason for Calling: Driver is calling regarding with his document Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? Yes If No, Why? NA Action Taken: educate the driver that we don't have the option to change the address of his document Did the contact feel like their issue was resolved? Yes Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/Document-Status-Check

Christopher Woods

Bliss; https://bliss.uberinternal.com/contacts/e8e569ae-7e41-4f0c-952a-d027129259bc

LOB: EARNERPRIORITY CT: Other Reason for Calling: Not getting request Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? Yes If No, Why? NA Action Taken: Step 1 Did the contact feel like their issue was resolved? Yes Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/Not-getting-requests

Minerva Cortez

Bliss; https://bliss.uberinternal.com/contacts/44f28560-1447-4dc8-940c-fc70c02e20f3

LOB: EARNERPRIORITY CT: Other Reason for Calling: Driver is calling regarding to her delivery Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? No If No, Why? Transfer Action Taken: Educate the driver to transfer to past order Did the contact feel like their issue was resolved? Yes Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/Phone-Routing-Guidelines-NORTHAM

JONATHAN DAVID PEDERSON PEDERSON

Bliss; https://bliss.uberinternal.com/contacts/95e0df9c-4436-4e8e-b6f5-52aca1132c1d

LOB: EARNERPRIORITY CT: Other Reason for Calling: Driver is calling regarding to his DMV Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? Yes If No, Why? NA Action Taken: Educate the driver to upload Did the contact feel like their issue was resolved? Yes Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/Document-Status-Check

Bessie Iddrissu

Bliss; https://bliss.uberinternal.com/contacts/6ca2a60b-ccaf-4bcf-a644-1eccda8f0dd8

LOB: EARNERPRIORITY CT: Instant pay Reason for Calling: Driver is calling that his not able to cash out. Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? No If No, Why? Route to ASR Action Taken: step 21 Did the contact feel like their issue was resolved? No Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/Instant-Pay-Eligibility-Check-NORTHAM

Becky HOBSON

Bliss; https://bliss.uberinternal.com/contacts/409c4e3c-d464-49b2-9f9e-9af08623af92

LOB: EARNERPRIORITY CT: Other Reason for Calling: Driver did not receive the payment Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? No If No, Why? Route to ASR Action Taken: Route to ASR Did the contact feel like their issue was resolved? No Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/Mutombo-at-Bank-Account-Change-NORTHAM Earner Mutombo for Bank Account Change - requesting ASR support.

rt-ID check/Mutombo] Manually selected for identity verification Active Wed, May 10th 2023, 11:46 pm +08

Paul Dela Cruz

Bliss; https://bliss.uberinternal.com/contacts/5e050850-11cc-4440-974d-9441807602b9

LOB: EARNERPRIORITY CT: Other Reason for Calling: Promotion Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? Yes If No, Why? NA Action Taken: step 1 Did the contact feel like their issue was resolved? Yes Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/other-types-of-promotions-NORTHAM

Alexander Davis

Bliss; https://bliss.uberinternal.com/contacts/185d459d-26aa-402c-9bbe-18acac731459

LOB: EARNERPRIORITY CT: Other Reason for Calling: Driver is calling regarding to his driving time Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? Yes If No, Why? NA Action Taken: Step 2 Did the contact feel like their issue was resolved? Yes Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/Asked-about-driving-online-time

Ryan Redmond

Bliss; https://bliss.uberinternal.com/contacts/59a4dbe3-0b7d-4604-8df7-85cc1c5d2083

LOB: EARNERPRIORITY CT: Other Reason for Calling: Driver is not able to update banking information Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? Yes If No, Why? NA Action Taken: step 7 Did the contact feel like their issue was resolved? Yes Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/banking-information-NORTHAM

Kaldoun Alzohbi

Bliss; https://bliss.uberinternal.com/contacts/2f03ba09-43e3-4fff-92f6-25e2b3b2c756

LOB: EARNERPRIORITY CT: Other Reason for Calling: Driver is calling regarding to his account Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? No If No, Why? Transfer Action Taken: Transfer to safety Did the contact feel like their issue was resolved? No Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/Phone-Routing-Guidelines-NORTHAM

Bereket Abraha

Bliss; https://bliss.uberinternal.com/contacts/367588fe-0640-4e05-803f-38fef242e437

LOB: EARNERPRIORITY CT: Other Reason for Calling: Driver is calling regarding to the notification that he receive Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? No If No, Why? Ask for more information Action Taken: Educate the driver to send the screen shot saying that Uber sent him to go into that place Did the contact feel like their issue was resolved? No Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/Received-Notification-For-Quality-Or-Fraud-Delivery-Orders

JERMAINE DAWKINS

Bliss; https://bliss.uberinternal.com/contacts/7d545d22-b410-4175-8300-24edf921faf6

LOB: EARNERPRIORITY CT: Note getting request Reason for Calling: Driver is calling regarding to on not getting request Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? Yes If No, Why? NA Action Taken: Step 1 Did the contact feel like their issue was resolved? Yes Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/Not-getting-requests

#NGR_earner_preference

Terence Turner

Bliss; https://bliss.uberinternal.com/contacts/289f3d3b-882d-423a-8bb2-ad4b1f93e1a7

LOB: EARNERPRIORITY CT: Note getting request Reason for Calling: Driver is calling regarding to on not getting request Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? No If No, Why? Sup call Action Taken: Step 1 Did the contact feel like their issue was resolved? No Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/Not-getting-requests

#NGR_earner_preference

JASON BAILES

Bliss; https://bliss.uberinternal.com/contacts/11cb178f-97c9-4a74-bb83-ff6ecec3b204

LOB: EARNERPRIORITY CT: Other Reason for Calling: Driver is calling regarding to a reservation Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? Yes If No, Why? NA Action Taken: Did the contact feel like their issue was resolved? Yes Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/US-C--D-Uber-Reserve-Driver-old

Mike McKeown

Bliss; https://bliss.uberinternal.com/contacts/eff6d35b-88e0-4169-a17c-f264c68b08df

LOB: EARNERPRIORITY CT: Not getting request Reason for Calling: Not getting request Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? No If No, Why? Sup call Action Taken: Step 1 Did the contact feel like their issue was resolved? No Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/Not-getting-requests

#NGR_low_demand

Lashawn Easley

Bliss; https://bliss.uberinternal.com/contacts/7becd100-8758-4eba-a1c2-796a2262e943

LOB: EARNER PRIORITY CT: other Reason for Calling: NA Reason for Calling - if Other: shop and pay card concern Is this contact impacted by outage? No If Yes, what specific Outage? NA Issue Resolved? No If No, Why? transfer / routed Action Taken: transfer to ubereats Did the contact feel like their issue was resolved? No Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/Phone-Routing-Guidelines-NORTHAM https://jira.uberinternal.com/browse/GSDFE-78535-Latency - in Bliss when loading contact - Latency in Bliss when loading contact - taking too long to load, hold or unhold, + chronicle tool also delayed

Dwayne Hurd

Bliss; https://bliss.uberinternal.com/contacts/a12ad8f4-f851-4340-961b-ebd68108b017

LOB: EARNERPRIORITY CT: Other Reason for Calling: NA Reason for Calling - if Other: Driver is calling regarding to his BGC Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? Yes If No, Why? NA Action Taken: Step 9 Did the contact feel like their issue was resolved? Yes Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/US-Background-Check-JIRA-Escalations-NORTHAM

https://jira.uberinternal.com/browse/GSDFE-78535-Latency - in Bliss when loading contact - Latency in Bliss when loading contact - taking too long to load, hold or unhold, + chronicle tool also delayed

TORTILLIA HENYARD

Bliss; https://bliss.uberinternal.com/contacts/4f737c0c-2b3f-4bed-9170-526b111e97b4

LOB: EARNERPRIORITY CT: Not getting request Reason for Calling: Not getting request Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? Yes If No, Why? NA Action Taken: Step 11 Did the contact feel like their issue was resolved? Yes Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/Not-getting-requests

#NGR_low_demand

THAER MUSHREF

Bliss; https://bliss.uberinternal.com/contacts/91c4032f-b1a2-4ea7-8163-5889e9f12bf0

LOB: EARNERPRIORITY CT: Document Pending Reason for Calling: Document pending Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? Yes If No, Why? NA Action Taken: Step 5 Did the contact feel like their issue was resolved? Yes Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/US-C-Document-Pending

RICHARD ORTIZ

Bliss; https://bliss.uberinternal.com/contacts/d781fe14-ae1c-404c-8f8a-1c9234d508e0

LOB: EARNERPRIORITY CT: Other Reason for Calling: No Reason for Calling - if Other: Fare low Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? Yes If No, Why? NA Action Taken: Educate the driver that we are not able to adjust the fare because he already receive the correct fare of the trip Did the contact feel like their issue was resolved? No Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/Upfront-Fares-and-Available-Requests-Spot-Pricing

MICHAEL GIRGIS

Bliss; https://bliss.uberinternal.com/contacts/adb687c6-23a5-4213-9a13-e1a1ffc840f7

LOB: EARNERPRIORITY CT: Account inactive Reason for Calling: Account inactive Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? Yes If No, Why? NA Action Taken: guide #0 Did the contact feel like their issue was resolved? Yes Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/Delivery-Deactivations

James Monson

Bliss; https://bliss.uberinternal.com/contacts/df83bed7-9e8c-4b67-948d-cfaf1bc6703d

LOB: EARNERPRIORITY CT: Not getting request Reason for Calling: Not getting request Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? No If No, Why? File C360 Action Taken: File C360 Did the contact feel like their issue was resolved? No Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/NGR

Arun Paul

Bliss; https://bliss.uberinternal.com/contacts/fe258b8d-6110-43ea-a368-d1a84c4a50fd

LOB: EARNERPRIORITY CT: Document pending Reason for Calling: Document pending Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? No If No, Why? Sup call Action Taken: Step 10 Did the contact feel like their issue was resolved? No Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/US-C-Document-Pending

Mahogany Drafton

Bliss; https://bliss.uberinternal.com/contacts/b609ac6b-c041-4522-b39a-9d9fe2e77ebd

LOB: EARNERPRIORITY CT: Other Reason for Calling: No Reason for Calling - if Other: Driver is calling regarding to her delivery Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? No If No, Why? Transfer Action Taken: Transfer to past order Did the contact feel like their issue was resolved? Yes Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/Phone-Routing-Guidelines-NORTHAM

WENDWOSEN ADDISSIE

Bliss; https://bliss.uberinternal.com/contacts/4acbb653-fbe4-4972-aae9-99e74b701e97

LOB: EARNERPRIORITY CT: Other Reason for Calling: NA Reason for Calling - if Other: Not able to go online Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? No If No, Why? Route ASR Action Taken: Step 3 Did the contact feel like their issue was resolved? Yes Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/Unable-to-sign-in-or-go-online-Account-Active-Part-1-NORTHAM

Bliss;

LOB: EARNERPRIORITY CT: Reason for Calling: Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? Yes If No, Why? NA Action Taken: Did the contact feel like their issue was resolved? Yes Insert KB Link:

MARIAH MASSIE

Bliss; https://bliss.uberinternal.com/contacts/842c30aa-dab6-41f4-9722-ef81402c962b

LOB: EARNERPRIORITY CT: Other Reason for Calling: NA Reason for Calling - if Other: Uber X is not showing into her preferences Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? No If No, Why? Route to ASR Action Taken: Educate the driver that the concern is need to be escalated Did the contact feel like their issue was resolved? No Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/Vehicles-Account-Add-Trip-Type-to-Vehicle-PART-1-NORTHAM

TABITHA ECKEBERGER

Bliss; https://bliss.uberinternal.com/contacts/657ea392-7dbc-4ea3-8dfd-1a0f8577106e

LOB: EARNERPRIORITY CT: Other Reason for Calling: NA Reason for Calling - if Other: Driver is calling regarding to her realtime ID check Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? No If No, Why? Route to ASR Action Taken: Route to ASR Did the contact feel like their issue was resolved? No Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/Mutombo-at-Bank-Account-Change-NORTHAM Earner Mutombo for Bank Account Change - requesting ASR support. [rt-ID check/Mutombo] CONFIRMED ACCOUNT SHARING: https://safety-lens.uberinternal.com/photo-verification/driver/3e18bf6e-27b6-4ff8-9f8e-7079ce9cacdd Active Sat, May 20th 2023, 2:40 am +08

Alexander Okome

Bliss; https://bliss.uberinternal.com/contacts/7c89642c-afd2-40f1-8b6a-1cbae776a0e3

LOB: EARNERPRIORITY CT: Other Reason for Calling: NA Reason for Calling - if Other: Driver unable to cash out Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? No If No, Why? Route to ASR Action Taken: Route to ASR Did the contact feel like their issue was resolved? No Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/Mutombo-at-Bank-Account-Change-NORTHAM Earner Mutombo for Bank Account Change - requesting ASR support. Mutombo at Bank Account] successful rt-ID check. Driver is ineligible for appeasement. Active Fri, May 19th 2023, 6:26 am +08

David Galicia

Bliss; https://bliss.uberinternal.com/contacts/3209276d-5722-4a38-b1fd-80f29db3acc1

LOB: EARNERPRIORITY CT: Not getting request Reason for Calling: Not getting request Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? Yes If No, Why? NA Action Taken: Step 11 Did the contact feel like their issue was resolved? Yes Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/Not-getting-requests

MICHELLE SPATES

Bliss; https://bliss.uberinternal.com/contacts/2a34d166-1f06-4f30-a870-c42b64f0ee11

LOB: EARNERPRIORITY CT: Other Reason for Calling: NA Reason for Calling - if Other: BGC adverse Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? No If No, Why? Sup call Action Taken: touch 1 Did the contact feel like their issue was resolved? No Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/US-background-check-adverse-action

YAZMEEN LOPEZ

Bliss; https://bliss.uberinternal.com/contacts/ff70646e-0fb3-4f01-97f7-f97c0a60a322

LOB: EARNERPRIORITY CT: Other Reason for Calling: NA Reason for Calling - if Other: Switch city Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? Yes If No, Why? NA Action Taken: Step 9 Did the contact feel like their issue was resolved? Yes Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/Switch-City-Request-NORTHAM

Khandakar Adib

Bliss; https://bliss.uberinternal.com/contacts/18f54f11-2ce4-47bc-af8e-599f2f133912

LOB: EARNERPRIORITY CT: Other Reason for Calling: NA Reason for Calling - if Other: Driver is asking to approved his vehicle insurance Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? No If No, Why? Sup call Action Taken: Educate the driver that the insurance is not properly insured Did the contact feel like their issue was resolved? No Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/US-C-Document-Rejected

Heidi Wilkinson

Bliss; https://bliss.uberinternal.com/contacts/43b3805c-6104-449e-8304-1eb46d3dae40

LOB: EARNERPRIORITY CT: Not getting request Reason for Calling: Not getting request Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? Yes If No, Why? NA Action Taken: Step 11 Did the contact feel like their issue was resolved? Yes Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/Not-getting-requests https://jira.uberinternal.com/browse/GSDFE-86816 - auto dropped call

David Wun

Bliss; https://bliss.uberinternal.com/contacts/210d4c74-0caa-4475-a53d-abfc480d036f

LOB: EARNERPRIORITY CT: Other Reason for Calling: NA Reason for Calling - if Other: Driver is asking regarding to his fare of the trip Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? No If No, Why? Pending action from the driver Action Taken: Step 1 Did the contact feel like their issue was resolved? No Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/earnings-amount-review

yogesh lnu

Bliss; https://bliss.uberinternal.com/contacts/5642b74a-6b6d-4b2f-b3b7-ec9a9cf520c2

LOB: EARNERPRIORITY CT: Not getting request Reason for Calling: Not getting request Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? No If No, Why? Sup call Action Taken: Step 1 Did the contact feel like their issue was resolved? No Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/Not-getting-requests

CHANSONETTE GIBBS

Bliss; https://bliss.uberinternal.com/contacts/70c3ce6a-29a0-4b5c-aa91-dac54c526498

LOB: EARNERPRIORITY CT: Other Reason for Calling: NA Reason for Calling - if Other: Promotion Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? No If No, Why? Pending action from action Action Taken: step 1 Did the contact feel like their issue was resolved? Yes Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/other-types-of-promotions-NORTHAM

JESSICA HERNANDEZ

Bliss; https://bliss.uberinternal.com/contacts/49d871d5-242f-474b-b62e-8ecdd0978210

LOB: EARNERPRIORITY CT: Other Reason for Calling: NA Reason for Calling - if Other: Driver is calling regarding to her delivery Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? No If No, Why? Transfer/route Action Taken: Educate the driver to transfer to past order Did the contact feel like their issue was resolved? NO Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/Phone-Routing-Guidelines-NORTHAM

Simon Roese

Bliss; https://bliss.uberinternal.com/contacts/216051a6-1b86-4694-902c-b12c0ffeb38d

LOB: EARNERPRIORITY CT: Reason for Calling: NA Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? Yes If No, Why? NA Action Taken: Did the contact feel like their issue was resolved? Yes Insert KB Link:

Griseth Vera-Tadeo

Bliss; https://bliss.uberinternal.com/contacts/0d2e321c-7e44-48c1-8b31-aa29d953ad31

LOB: EARNERPRIORITY CT: Reason for Calling: Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? Yes If No, Why? NA Action Taken: Did the contact feel like their issue was resolved? Yes Insert KB Link:

Ilyas Ali

Bliss; https://bliss.uberinternal.com/contacts/f07db870-9bf1-4110-bbe8-fc08458fe96d

LOB: EARNERPRIORITY CT: Document pending Reason for Calling: Document Pending Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? Yes If No, Why? NA Action Taken: Step 5 Did the contact feel like their issue was resolved? Yes Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/US-C-Document-Pending

Aqib Mohammed

Bliss; https://bliss.uberinternal.com/contacts/0d76630c-df62-4dc4-a3c1-9bede458c06b

LOB: EARNERPRIORITY CT: Other Reason for Calling: No Reason for Calling - if Other: Add vehicle Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? Yes If No, Why? NA Action Taken: step 6 Did the contact feel like their issue was resolved? Yes Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/Edit-Vehicles-NORTHAM

Eric Johnsen

Bliss; https://bliss.uberinternal.com/contacts/4322e9c0-e7ea-4866-9b8b-c31ed9a50038

LOB: EARNERPRIORITY CT: Other Reason for Calling: NA Reason for Calling - if Other: Edit name Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? Yes If No, Why? NA Action Taken: Step 6 Did the contact feel like their issue was resolved? Yes Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/Profile-Name-NORTHAM

DANILO DE OLIVEIRA ALVES

Bliss; https://bliss.uberinternal.com/contacts/ca44da89-540b-4042-973b-71ca0ddfd945

LOB: EARNERPRIORITY CT: Other Reason for Calling: NA Reason for Calling - if Other: Driver believe that his being scam Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? No If No, Why? Transfer / routed Action Taken: transfer Did the contact feel like their issue was resolved? No Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/Phone-Routing-Guidelines-NORTHAM

Mackenzi Kirksey

Bliss; https://bliss.uberinternal.com/contacts/4c294ab7-c6ed-46a5-a0d3-e17bfe6424bc

LOB: EARNERPRIORITY CT: Other Reason for Calling: NA Reason for Calling - if Other: Cant cash out Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? No If No, Why? Transfer/route Action Taken: Transfer/route Did the contact feel like their issue was resolved? No Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/Mutombo-at-Bank-Account-Change-NORTHAM Earner Mutombo for Bank Account Change - requesting ASR support. [Mutombo at Bank Account] successful rt-ID check. Driver is ineligible for appeasement. Active Thu, May 18th 2023, 5:38 pm +08

Epifanio Hernandez

Bliss; https://bliss.uberinternal.com/contacts/df4a42a3-5023-46ae-b6a6-9bf81528f0e3

LOB: EARNERPRIORITY CT: Other Reason for Calling: NA Reason for Calling - if Other: Missing trip Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? No If No, Why? Pending action of the driver Action Taken: step 1 Did the contact feel like their issue was resolved? Yes Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/Missing-from-trip-history-NORTHAM

ERICK GARZA

Bliss; https://bliss.uberinternal.com/contacts/e9943544-9e33-42c9-bd86-e0f42cdf27ee

LOB: EARNERPRIORITY CT: Other Reason for Calling: NA Reason for Calling - if Other: driver is calling regarding to his rating Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? Yes If No, Why? NA Action Taken: step 1 Did the contact feel like their issue was resolved? Yes Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/Rating-Quality-NORTHAM

Lori Butler

Bliss; https://bliss.uberinternal.com/contacts/92dd7b31-5f4e-4f62-bc85-3bf2daffb374

LOB: EARNERPRIORITY CT: Not getting request Reason for Calling: Not getting request Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? No If No, Why? C360 Action Taken: File C360 Did the contact feel like their issue was resolved? No Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/NGR

AMRITPAL SINGH

Bliss; https://bliss.uberinternal.com/contacts/93d23efe-ddf1-4d3a-841d-5ed9a190ec84

LOB: EARNERPRIORITY CT: Not getting request Reason for Calling: Not getting request Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? NA Issue Resolved? No If No, Why? Escalation Action Taken: Educate the driver to to back or move closer to the city where his account is being registered Did the contact feel like their issue was resolved? No Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/Not-getting-requests

Lee Aiken

Bliss; https://bliss.uberinternal.com/contacts/3c60aac2-4d98-479b-b622-98b4b0f8a7ce

LOB: EARNERPRIORITY CT: Other Reason for Calling: NA Reason for Calling - if Other: Driver is calling regarding to his vehicle is not showing in the preference Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? Yes If No, Why? NA Action Taken: Educate the driver that all of his document is already approved Did the contact feel like their issue was resolved? Yes Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/Document-Status-Check

BAYLIE PEDERSON

Bliss; https://bliss.uberinternal.com/contacts/6c76bd18-c422-4721-90ae-9ddf7f43c17a

LOB: EARNERPRIORITY CT: Other Reason for Calling: NA Reason for Calling - if Other: Driver unable to go online Is this contact impacted by outage? No If Yes, what specific Outage? NA Issue Resolved? No If No, Why? NA Action Taken: Educate the driver to to back or move closer to the city where his account is being registered Did the contact feel like their issue was resolved? Yes Insert KB Link: https://uberkb.lightning.force.com/articles/en_US/Knowledge/US-C-Earner-Online-Blockers-Matrix-ugo-support

05/20/2023

Bliss;

NAVTEJ DHALIWAL

Bliss;

LOB: EARNERPRIORITY CT: Reason for Calling: NA Reason for Calling - if Other: No Is this contact impacted by outage? No If Yes, what specific Outage? No Issue Resolved? Yes If No, Why? NA Action Taken: Did the contact feel like their issue was resolved? Yes Insert KB Link:

Bliss;

https://jira.uberinternal.com/browse/GSDFE-86816 - auto dropped call

UBER Break 1 12:00 AM - 12:15 AM _UBER Immediate 12:15 AM - 2:00 AM _UBER Break 2 2:00 AM - 2:15 AM _UBER Immediate 2:15 AM - 4:15 AM _UBER Lunch 4:15 AM - 5:15 AM _UBER Immediate 5:15 AM - 7:00 AM Asked about background check information privacy