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You may contact a T-Mobile MONEY Specialist at 866-686-9358, or by dialing **MONEY from your phone.
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Examples of what we DO support:
What is T-Mobile MONEY?
How do I sign up?
Are there any fees?
Can I use an ATM?
Can I use Mobile wallets?
What are the benefits of T-Mobile MONEY?
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What is T-Mobile MONEY?
I’m so excited you asked! T-Mobile MONEY is a mobile checking account that can help you earn more interest and avoid ridiculous bank fees. One of the best parts, you can do your banking right from your device.
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How do I sign up?
Great news! It’s super simple to sign up…you can sign up in minutes! With your consent, I can send you the activation link and you can simply follow the step-by-step instructions to sign up.
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Can you show me where to set up my direct deposit?
Absolutely! You can set up your direct deposit right from the app. You just select Add Money and click direct deposit. From there you’ll just follow the prompts! You can also set up direct deposit through your employer or other payor.
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Cool, now can you walk me through the steps?
I want to make sure you get your direct deposit set up exactly the way you want it, so I would like to bring on a T-Mobile MONEY Specialist to walk you through those steps and get you all set up. Is that okay?
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Customers should contact T-Mobile MONEY Specialists for any of the items shown below.
Balance inquiries / cancel account
Understanding and navigating the T-Mobile MONEY app
Update personal info (SSN, Name, DOB)
Copies of statements
Stop a payment / check
Set up, edit, cancel security alerts
Set up, edit, cancel bill pay
Snap a pic to deposit a check
Enable / disable my T-Mobile MONEY account
Make / receive wires
Get a replacement card
Resetting passwords
Errors within App / Web
Missing or incorrect transactions or deposits / expecting credits from merchants
Issues with Got Your Back, such as:
Transaction wasn't covered
Lost perk
Inquiries or questions on interest
Issues with security alerts
Issues with ATM
You should not attempt to assist customers with the issues above. You should refer them to dial **MONEY from their phone or transfer them to a T-Mobile MONEY Specialist.