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Shared snapshot

First day OCP, Contact driver ->Reso

  1. Ace- No show tech threes a lot of trouble in reaching out the customer , the tech said that there were technical issues . RESO: transfer to tech

  2. Jovi - regarding VI the cx was asking if the phone was already active and working RESO: Cx was educated regarding the services being active , she sent the Fast pay . However, she preferred the IVR. Opportunity: offered autopay.

  3. Ann- Price Roll Off : Cx was asking why the bill suddenly went up RESO: Transfer to retention