dti day 3

• New Start / Restart - Find address first Then House number try it first If no address was found then click the HOUSE icon to Add the address

on adding section just keep pressing TAB

after adding the address click on OCCUPANTS

PRIMARY OCCUPANT CLICK ADD -- GOTO FRONTPAGE FOR PUBLICATION CODE(PROBE THE NEWSPAPER THAT THEY WANT)

DirectMl - Mailed offers from our pub BusPtnr, SCInsert - 3rd party flyers or inserts Web - website AND email offers Email - email offers Telemkt - DO NOT USE

NMT - new pricing version SUB - weekly rate SUBM - monthly rate SUBY - yearly rate PRO - promo offers

Rate code in CAMPAIGN in the middle if you see this..(LENGTH OF THE PROMO) A = 12 B = 11 C = 10 D = 9 E = 8 F = 7 G = 6 H = 5 I = 4 J = 3 K = 2 L = 1

VOLUNTARY - IF NO CODE WAS PRESENTED

DO NOT START DIGITAL IN DTI

Sending del location requests ---- OCCUPANT - Modify - Requests - then pop up - (special del location)

BILLING METHOD -CLICK AUTOPAY ---CHOOSE WHICH METHOD CX ANTS.

PAYMONTH INFO - ALWAYS MONTH

Vault ID error - card number might be invalid There are cases the system doesn't recognize it if the card is newly issued

​Transaction Declined / Card Declined - possible that the card cannot be charged over the phone (without swiping) or needs extra verification. Ask for another payment option (another card / bank account)

• Payment - LOCATED BESIDE COMPLAINT ICON

BANK DRAFT AND CREDIT CARD FOR THE MEAN TIME

SOURCE - ALWAYS CUSTCALL

• Move truck icon search the address first

• Vacation TEMPORARY STOP ICON LOCATED LEFT SIDE OF COMPLAINT ICON SOURCE: ALWAYS CUSTCALL

• Complaints

https://usatoday.zendesk.com/hc/en-us/articles/4412168939031-Complaint-Codes On sunday - redelivery option check the time if the date is re-deliverable REDELIVERY OPTION IS ALWAYS AVAILABLE

NO RE DELIVERY IF CUSTOMER ONLY HAS 2 DELIVERY DAYS

INCOMPLETE PAPER ERROR

not used - tv book repeat call - report when the paper ws not received on sytart of subscription file wrong location complaint only if the requests is empty

cant put credit past 14 days need to put in days to extend if within 14 days then manually put in.

• Notes - notePAD icon

• FOR ANY FORM OF TRANSACTION/GENERAL NOTES / REFUNDS(INDICATE AMT AND REFUND REASON--DEATH,MAIL,ANNUAL) CUSTCALL REASON: NOTE

• Credits (MAX CREDIT IS $30 IN GHM)

• payment icon ---payment type: cash ----adjustment-CLICK ADD PRESS F2 CHOOSE BETWEEN THE ADJUSTMENT CODE (3)

1. BILLING
2. SERVICE
3. PREM ED FEE
4. PAPER STATEMENT FEE

THE REASON ON THE LEFT SHOULD BE NON CASH ADJUSTMENT

YOU CAN MODIFY THE CREDITS BEFORE THE ICON TURNS GREEN

• Billing Transactions - Switching to ezpay, bill address or change of rate code

1.add-bill to address 2.CCaStop click auto pay(center bottom) ---discontinue auto pay 3. Change of Frequency - del sched change 4. E-bill (bill thru email) monthly - solution to statement fee 5. length - how many months they want for bill

TO CHECK WHICH METHOD THEY HAVE - VISIT SUBSCRIPTIONS TAB THEN AUTO PAY/ BILLING INFO