General

Team Kira 12/12

6/17 8AM

Task:
--DAILY--

• Unstaffed report/
• Stread huddle/
• Lunch Movement/
• Night Cream/

TOP SME

• Phonetime |CRT| 6PQ| 2.0| VM
• VL

Compliance

SME Interval: Sunday 11PM Wednesday 5AM

Phonetime| Chat/Email compliance| KN Result & Process Digest Survey| Approved painpoints|

All types of account - Line Cancellation Requests Pain Point CSR Requests NPAC Audit Dual Service

KSingca1 KT00698
Ka109644965198!

John.Pasaylo KforKiraatKape!<3

TruFinder: Ksingca1
Wer23!we

edlyn.burdios Customercarenewbie48@ Startek: MX65DYRVHNGG6BXY

CASEWORK/ SF/ Kurt S. 1456818/Case ID: a Test BAN 1: 962729896
Test BAN 2: 978539435

iPort Case ID: 2211847697

Casework/ iPort/ Kurt S. 1456818/ MSISDN:

Accessed for Review - NCM
Kurt S. 1456818

304-359-8325