Zendesk Chat Training

Have to be good with typing and multitasking. EOB either voice or chat

Chat QA Form Chat Shadowy

Get 4 chats at a time Max of 4 chats

We will walk through guest in adding cc in their online account or refer them to css.

Please reach out to the call center at: (970)-754-0005 and they will be able to help you out.

Take note of the following:

Concerns

Type of Contact

Ticketing fields

How to send predefined content/message