POLEX Customer's Name: BAN: ConvID: Mobile Number: Is the hold within policy? (Yes or NO)

of Days Past Due:

Past Due Amount: $ Last Payment Made: Until when is the hold: Hold Amount: Reason for hold (specify extenuating circumstance, if any):

MDU Whitelist Name: Ban: Mobile number: E-mail Address: Convo ID:
Device: Message: IMEI: Reason:

SELF HELP

Pay the Bill: You can easily process this payment using your T-Mobile app! Here's how:

• Open the app. If you don't have it, download it now.
• Tap BILL.
• Scroll to and tap Make a payment.
• Select the amount to pay, the date to make the payment on, and the payment method.
• Tap Agree and Submit.

Pay the EIP: You can easily process this payment for your installment plan using your T-Mobile app! Here's how:

• Open the app. If you don't have it, download it now.
• Tap BILL.
• Scroll to and tap the line with the EIP.
• Scroll to "Equipment" and tap Make a payment.

Download Bill: You can easily download a PDF copy of your bill using your T-Mobile app! Here's how:

• Log in to the T-Mobile app as the Primary Account Holder.
• Tap BILL.
• Tap Download PDF.
• Tap View summary bill or View detailed bill.

Check EIP: You can easily check these remaining installment plan using your T-Mobile app! Here's how:

1. Open the app and tap BILL.
2. Scroll down and tap View by line.
3. Tap the line you want to view.
4. Tap View equipment details.

Track your order: You can easily track your orders using your T-Mobile app! Here's how:

• Open the app.
• Scroll to and tap Track shipment to get the latest update on the location of the package. OR
• Open the app.
• Select More.
• Select Contact Us.
• Scroll to and select Check order status.

Set UP Payment Arrangement: You can easily set up this arrangement using your T-Mobile app! Here's how:

• Open the app and tap BILL.
• Tap Set up a Payment Arrangement.
• Follow the prompt

Check Usage:

• Log in to the T-Mobile app .
• On the Home tab, tap Your usage or Get the details.
• Select Usage by a summary by line, then select a line to view a summary of Data, Messages, Calls, and Mobile Hotspots use.

Set up Autopay: You can easily set up your autopay using your T-Mobile app! Here's how:

• Log in to the T-Mobile app.
• Click the MORE tab, click Profile.
• Click Billing & Payments, then click AutoPay.
• Click Add a card or Add a bank.
• Enter the required payment method information, and click Continue.
• Click Agree and submit.

Change Autopay Details: You can easily change your autopay details using your T-Mobile app! Here's how:

• Log in to the T-Mobile app.
• Click the MORE tab, click Profile.
• Click Billing & Payments, then click AutoPay.
• Click the current payment method.
• Click Add a card or Add a bank.
• Enter the required payment method information, and click Continue.
• Click Agree and submit.

Change Caller ID: You can easily change your caller ID using your T-Mobile app! Here's how:

• Open the T-Mobile app and tap MORE.
• Tap Profile settings.
• Tap Caller ID.
• Choose the line to update.
• Enter the name and tap Save Caller ID name.

Change Line Details: You can easily change your line nickname using your T-Mobile app! Here's how:

• Open the T-Mobile app and tap - MORE.
• Tap Profile settings.
• Tap Line Settings.
• Choose Nickname.
• Enter the name and tap Save.

PIN UPDATE You can easily update your current pin right now using your T-Mobile app! Here's how:

• Download and log in to the T-Mobile app .
• Tap MORE.
• Tap Profile settings.
• Tap T-Mobile ID.
• Select the PIN/Passcode section.
• Enter and confirm a new PIN/Passcode
• Click Save. You will be sent a text confirming the PIN/Passcode update request.

Port-out request You can easily process your transfer pin using your T-Mobile app! Here's how:

• Download and log in to the T-Mobile app .
• Select Account or More > Profile Settings > Line Settings.
• Select Request a transfer PIN.
• Complete verification
• Select number where to receive the pin then select Continue
• Enter the 6-digit OTP then select Continue
• Select Get a transfer PIN
• Inform the customer to provide that PIN to their NSP

Data Pass You can easily add this data pass using your T-Mobile app! Here's how:

• Access the T-Mobile App on your device.
• Tap ACCOUNT.
• Tap ADD-ONS next to the Primary Account Holder's line.
• From the Plan Details tab, scroll down and tap Manage Data & Add-ons.
• Scroll down and select the check box next to the pass you want to add.
• Select Continue.
• Select Change Date to chose a start date for your pass.
• Click Agree & Submit.