WAREHOUSE LOST/DAMAGED · Offline Notepad

Number of SP's Intent: 1 Enumerate the Seller intent: the SP is requesting for assistance to investigate possible lost/damaged units Research Done:

Warehouse Lost investigation results generatedFound: 18 unitsReimbursed: 35 unitsDamaged: 2 units
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Actionable? -yes 
Information? - yes 
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Seller Emotion: N/A Seller provided identifiers or documents: Transaction ID: 20059289280413 FNSKU X003Z0MLZZ Skill: M@ , FBA Contact Marketplace: US Paragon workflow (PWF): FBA & MCF FBA Inventory Damaged Inventory

Help page link: N/A SOP link: N/A Tool link: N/A

Was I able to address the SP's Intent?: yes, educate the SP

Hello from Amazon Selling Partner Support,

We understand that you contacted us about possible lost and/or damaged inventory. We have completed our investigation, and below are our findings:

Found units: -- We've traced the inventory that went missing from your account. These units have been returned to your account.

• FNSKU -- : 18 units

Reimbursed units: -- The following FNSKUs were reimbursed. You can view more details in the Reimbursements report.

• FNSKU --- : -- units per reimbursement transaction ID

Pending eligibility units: 1 The following FNSKUs have units that are not eligible for reimbursement. We recommend that you allow 30 calendar days from the missing event date before contacting Amazon.

• FNSKU --- : 1 units are pending eligibility.

Damaged units: -- The following FNSKUs are lost but reimbursed as they were initially identified as damaged.

• FNSKU --- : 2 units were identified as damaged.

You can find the damaged transaction events in your Inventory Ledger Report: https://sellercentral.amazon.com/reportcentral/LEDGER_REPORT/0

Reimbursements report: https://sellercentral.amazon.com/reportcentral/REIMBURSEMENTS/0

For more information, see the FBA Lost and Damaged Inventory Reimbursement Policy on Seller Central: https://sellercentral.amazon.com/gp/help/200213130

PENDING REIMBURSEMENT // PAA

Hello from Amazon Selling Partner Support,

We understand that you are concerned about damaged inventory.

We're reviewing FNSKU ---- for reimbursement.

Please allow us an additional 5 to 10 days for review.

For more information, see the FBA Lost and Damaged Inventory Reimbursement Policy on Seller Central: https://sellercentral.amazon.com/gp/help/200213130