SUSPENDED 2

We appreciate you contacting us regarding the extension of your bill and restore your service. We know how important it is to have a working phone. Rest assured that I will do my best to check all possible options.

If you feel comfortable sharing, I’d love to know what caused the delay in payment?

It's understandable that your financial obligations have become more challenging during this unexpected time.

I can see here your current past due balance is $634.06, but I’m here to help you find a solution! At T-Mobile, we really want to make things easier for you, and the minimum payment for restoration is just $249.68.

If you don't mind me asking, Would you be able to settle this amount today?

I completely understand that paying your balance right now isn’t feasible, and I genuinely appreciate your openness.

Rest assured that If you can settle at least the minimum balance on XXX, we can set up a flexible payment arrangement that will not only help get your service back on track but also extend your benefits moving forward.

While you’re waiting for the funds, I want to ensure you have options to stay connected with your loved ones. One great alternative is to take advantage of public Wifi.

We can also offer a long term resolution, Would you be open to adjusting your bill due dates or switching to a lower rate plan? Our goal is to ensure you feel confident and comfortable as you catch up. We're committed to finding the best solution for you

You can definitely pay on 11/08 and 100% guaranteed that as soon as you settle at least the minimum balance amounting to $249.68, we will have options to set up an arrangement for immediate restore.