ASSESSMENT 8/8/2024 - COURT SETTLEMENTS

PCS Assessment  / RTV

Part I 

What does PCS mean? 

• b. Pre-Court Settlement 

We can accept and process payment up to how many days before the court date? 

• c. 1 Business Day

If the court date is passed due, what should we do? 

• b. Check court website. 

What does GIA/TIA mean? 

• a. Guilty in Absentia / Tried in Absentia 

What’s the next step if the status in the court website is “DISMISSED”? 

• b. Collect amount in BOS. 

What’s the next step if the status in the court website is “GIA/TIA”? 

• c. Refer to court. 

What’s the next step if the status in the court website is “CONTINUED” and it’s still far from the court date? 

• a. Collect PCS amount. 

The court date is continued. What date should I use in PCS Tracker? 

• b. Court date showing in court website. 

What’s the formula in computing the Manual Fee if data is not available in the spreadsheet? 

• a. Add all the court trips, minus the PCS amount divided by the number of court trips. 

Which of the following statement is correct? 

• c. 2 trips = $300, 3 trips = $500, 5 trips = $900 

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Part II 

Navigation 

Scenario 1: Process PCS payment and track in the agent access page.  

Scenario 2: Court date is past due. Status in the court website is Continued. Track in the agent access page. (PAID/UNPAID) 

Scenario 3: Status in the court website is GIA/DISMISSED. Track in the agent access page.