SWITCHEROO REIMBURSEMENT

Number of SP's Intent: 1 Enumerate the Seller intent: SP is requesting for reimbursement for the returned item that is different from what they are selling Research Done: -- confirmed received wrong item

  Actionable? - yes 
  Information? - yes 

Seller Emotion: N/A Seller provided identifiers or documents: Merchant SKU:L8B-NJO-EHBC FNSKU:X002534U93 ASIN :B07PV2CP5Z Shipment ID: 19107379869551 EAN:4011832168925 images of the returned item

Skill: M@ / FBA Contact Marketplace: US Paragon workflow (PWF): FBA & MCF FBA Inventory Removals/Disposals Issues

Is there applicable Baozipu? no If yes, Baozipu title: none Help page link: N/A SOP link: N/A Tool link: REMOVAL ORDER DETAIL https://sellercentral.amazon.com/recoveryui/removal-order/detail?sourceRemovalOrderId=WP1

https://sellercentral.amazon.com/reportcentral/REMOVAL_ORDER_DETAIL/0/%7B%22filters%22:[%22%22,%22%22,%22WP1%22,%22%22,%22%22],%22pageOffset%22:1,%22searchDays%22:365%7D

PDP https://www.amazon.com/s?k=4011832168925&ref=nb_sb_noss

SPOT TOOL https://paragon-na.amazon.com/spot/tools#/asin_troubleshooting/asin_images;marketplaceId=ATVPDKIKX0DER;merchantId=A11OMBDAB3LWS0;caseId=16989630011;asin=B07PV2CP5Z;searchAttribute=

GRAVIS TOOL https://na-cretfc-tools-iad.iad.proxy.amazon.com/gravis/returnUnit/LPNRRIU5472439

Was I able to address the SP's Intent?: yes

Hello from Amazon Selling Partner Support,

We understand that you have received an item that has a different brand.

We successfully submitted a credit to your account. The details of the reimbursement are as follows:

Removal order ID: -- FNSKU:-- Reimbursement ID: -- Total: --

For more information, go to:

FBA inventory reimbursement policy: https://sellercentral.amazon.com/gp/help/200213130

Amazon services business solutions agreement: https://sellercentral.amazon.com/gp/help/G1791