Reference Tickets · Offline Notepad

Name of Caller: Ranjeet Singh

Service Location: [ILMA2004PRGRLN] 2004 Prairie Grass Ln

Address: 2004 Prairie Grass Ln MahometIllinois (US)61853 United States

MDU Unit #:NA

MDU Building #:NA

Email Address: mathoun4860@gmail.com

Call Back #: 2173776480/2715307217

Make and Model: iphone 14

MAC ADDRESS: 28:8F: F6:EC: DC:59

Issue:

problems with wifi dont work properly. its show slow connection

Key Questions Asked (Probe): When did the issue started to happen? 1week Is the issue happening on that device only or on multiple devices? all Is this wire or wireless? wireless are you encountering any error message? NA Do you have a router situated in your apartment? NA Is Private Wi-Fi turned OFF or ON? OFF

Trouble Shooting: Check for the MAC Address & MAC Randomization Check if the device is registered in the account. Advise to forget and reconnect to the network.

Ticket Number- 382863 Checked Property Case: Y-None Checked Supported Elements in Infrastructure Tab:Y Registration Enabled:N Myaccount Link Provided:Y

Link to Houston Account:https://startek.sharepoint.com/sites/Pavlov/KnowledgeBase/SitePages/Canned-Responses.aspx

Resolution: Resident experience slow connection and internet sometimes doesn't work. just advice resident to disconnect and reconnect and power cycle the device

07/21/2024

Name of Caller: evan houlihan

Service Location: [FLGAMEL] Forest View

Address: GainesvilleFlorida (US)32607 United States

MDU Unit #:19

MDU Building #:1921A

Email Address: evanhoulihan@gmail.com

Call Back #: 1 (813) 751-9315

Make and Model: netgear 30 R6020 ac750

MAC ADDRESS: 94A67EE8EA95

Issue:

router is not working

Key Questions Asked (Probe): When did the issue started to happen?last night Is the issue happening on that device only or on multiple devices? all devcies Is this wire or wireless? wired are you encountering any error message?no Do you have a router situated in your apartment?YES Is Private Wi-Fi turned OFF or ON?OFF

Trouble Shooting: Check for wall-jack condition Check for ethernet cable condition Interchange ends of the ethernet cable If there is another ethernet cable, kindly suggest to use the other ethernet cable.

Ticket Number- 382899 Checked Property Case: Y-None Checked Supported Elements in Infrastructure Tab:Y Registration Enabled:N Myaccount Link Provided:N

Link to Houston Account:NA

Resolution:

Name of Caller: Thomas Holmes

Service Location: [ILCUHYA]

Address: Hyatt Place Champaign/Urbana

MDU Unit #:NA

MDU Building #:NA

Email Address: thomasholmes@haytt.com

Call Back #: 1 (217) 390-9120

Make and Model:NA

MAC ADDRESS:NA

Issue: waiting for a callback. wifi has been out since yesterday. 382843

Key Questions Asked (Probe): When did the issue started to happen? Is the issue happening on that device only or on multiple devices? Is this wire or wireless? are you encountering any error message? Do you have a router situated in your apartment? Is Private Wi-Fi turned OFF or ON?

Trouble Shooting:

Ticket Number-382843 Checked Property Case: Y-None Checked Supported Elements in Infrastructure Tab: Registration Enabled: Myaccount Link Provided:

Link to Houston Account:

Resolution:

Name of Caller: kevin Finn

Service Location: [KYLE524] 5 Twenty Four Angliana

Address: 524 Angliana Ave LexingtonKentucky (US)40508 United States

MDU Unit #:

MDU Building #:3

Email Address: nexusdoubt@gmail.com

Call Back #: 1 (563) 239-0980

Make and Model: NSI laptop

MAC ADDRESS: BC17B8912B98/2CF05DB404A9

Issue:

the internet keeps cutting out every 2hours.

Key Questions Asked (Probe): When did the issue started to happen?4days ago Is the issue happening on that device only or on multiple devices? every device Is this wire or wireless? both are you encountering any error message? No Do you have a router situated in your apartment?No Is Private Wi-Fi turned OFF or ON?No

Trouble Shooting: Check for the MAC Address & MAC Randomization Check if the device is registered in the account. Advise to forget and reconnect to the network. Have resident power cycle the device.

Ticket Number-382919 Checked Property Case: Y-None Checked Supported Elements in Infrastructure Tab:Y Registration Enabled:N Myaccount Link Provided:Y

Link to Houston Account:NA

Resolution:

Name of Caller: dennis diener

Service Location: [ILAR212WJEST] 212 W Jefferson St

Address: 212 W Jefferson St ArcolaIllinois (US)61910 United States

MDU Unit #:

MDU Building #:

Email Address: mr4x442@yahoo.com

Call Back #:2172462507

Make and Model: NA

MAC ADDRESS: NA

Issue:

they saying that residnet card got declined

Key Questions Asked (Probe): When did the issue started to happen? the 10th of this mothn Is the issue happening on that device only or on multiple devices? NA Is this wire or wireless?NA are you encountering any error message?NA Do you have a router situated in your apartment?NA Is Private Wi-Fi turned OFF or ON?NA

Trouble Shooting: NA

Ticket Number- Checked Property Case: Y-NoneNA Checked Supported Elements in Infrastructure Tab:NA Registration Enabled:NA Myaccount Link Provided:NA

Link to Houston Account:NA

Resolution: Transfer to billing ops

07/22/2024

Name of Caller: Sebastian Giraldo

Service Location: [FLWGFLC] Flamingo Crossings East / [FLWGFLC2] Flamingo Crossings West

Address: 11635 Rock Pigeon Loop Bldg 36 Apt 36203 Winter GardenFlorida (US)34787 United States

MDU Unit #:22109

MDU Building #: 22

Email Address: sebastian.giraldom@autonoma.edu.co

Call Back #: 3196139570- (689) 280-0502

Make and Model: ipad pro

MAC ADDRESS: 34:42:62:6E:11:58

Issue :

12 hours no Wi-Fi and no signal.

Key Questions Asked (Probe): When did the issue started to happen?12hours ago Is the issue happening on that device only or on multiple devices? all devices Is this wire or wireless? wireless are you encountering any error message?NO Do you have a router situated in you're apartment? NO Is Private Wi-Fi turned OFF or ON?

Trouble Shooting: Check for the MAC Address & MAC Randomization Check if the device is registered in the account. Advise to forget and reconnect to the network. Have resident power cycle the device. If still not working, transfer to tier 2.

Ticket Number- 383003 Checked Property Case: Y-None Checked Supported Elements in Infrastructure Tab:Y Registration Enabled:Y Myaccount Link Provided:Y

Link to Houston Account:https://myaccount.pavlovmedia.net/#/devices?mimic=791248f2-5063-4032-968b-18a6af93978e

Resolution:

07/23/2024

Name of Caller: Charles Sandroc

Service Location: [ILHE216DADR] 216 Dasher Dr

Address: 216 Dasher Dr HeyworthIllinois (US)61745 United States

MDU Unit #:NA

MDU Building #:NA

Email Address: viva442@gmail.com

Call Back #: 3098243741

Make and Model:NA

MAC ADDRESS:NA

Issue :

Unburied cable it's been about 3weeks. and resident cant mow the lawn

Key Questions Asked (Probe): When did the issue started to happen? 3week Is the issue happening on that device only or on multiple devices? NA Is this wire or wireless? wireless are you encountering any error message?NA Do you have a router situated in you're apartment?NA Is Private Wi-Fi turned OFF or ON ?NA

Trouble Shooting: NA

Ticket Number-383208 Checked Property Case: Y-NoneY Checked Supported Elements in Infrastructure Tab:N Registration Enabled:N Myaccount Link Provided:NA

Link to Houston Account:NA

Resolution: Escalate to Ftth amg for further assistance

Name of Caller: Tammy johnston

Service Location: [ILMN212WOLST] 212 W Oliver St

Address: 212 W Oliver St MansfieldIllinois (US)61854 United States

MDU Unit #: NA

MDU Building #:NA

Email Address: tj.tiger.lily@gmail.com

Call Back #: 2178282516

Make and Model: amazon fire tv

MAC ADDRESS: A8:4A:63:6E:E5:70

Issue :

just got installed and having problems with 2g and 5g and 5g not in range.

Key Questions Asked (Probe): When did the issue started to happen? this morning by 8am Is the issue happening on that device only or on multiple devices? pc and t.v Is this wire or wireless?wireless are you encountering any error message? this network not in range Do you have a router situated in you're apartment? yes Is Private Wi-Fi turned OFF or ON?

Ticket Number-383255 Checked Property Case: Y-NoneY Checked Supported Elements in Infrastructure Tab:N Registration Enabled:N Myaccount Link Provided:Y

Link to Houston Account:https://myaccount.pavlovmedia.net/#/wifi-settings/0?mimic=606d4ccc-750b-4058-815c-b59739d334ff

Resolution: Move this ticket to tier 2 since issue persist for further assistant

Name of Caller: Jean McCoy

Service Location: [FLGA2807NW30TE] 2807 NW 30th Ter

Address: 2807 NW 30th Ter GainesvilleFlorida (US)32605 United States

MDU Unit #:NA

MDU Building #:NA

Email Address: jemfl@icloud.com

Call Back #: 3105703899

Make and Model: NA

MAC ADDRESS: NA

Issue :

Resident wants to know when woul;d the installation date be.

Key Questions Asked (Probe): When did the issue started to happen?NA Is the issue happening on that device only or on multiple devices? NA Is this wire or wireless?NA are you encountering any error message? NA Do you have a router situated in you're apartment?NA Is Private Wi-Fi turned OFF or ON?NA

Trouble Shooting: NA

Ticket Number- 383264 Checked Property Case: Y-NoneNA Checked Supported Elements in Infrastructure Tab:NA Registration Enabled:NA Myaccount Link Provided:NA

Link to Houston Account:NA

Resolution: Trasnfer to Customer service for furtther assistance for the installation process.

Name of Caller: david clark

Service Location: [NJENCOM] Brownstones at Englewood South

Address: 73 Brownstone Way EnglewoodNew Jersey (US)07631 United States

MDU Unit #:104

MDU Building #:9

Email Address: davidclark074@gmail.com

Call Back #: (914) 325-2321

Make and Model:

MAC ADDRESS:

Issue :

get box imstalled in resident apart for cable

Key Questions Asked (Probe): When did the issue started to happen?NA Is the issue happening on that device only or on multiple devices?NA Is this wire or wireless?NA are you encountering any error message?NA Do you have a router situated in you're apartment?NA Is Private Wi-Fi turned OFF or ON?NA

Trouble Shooting:NA

Ticket Number- 383317 Checked Property Case: Y-NoneY Checked Supported Elements in Infrastructure Tab:Y Registration Enabled:Y Myaccount Link Provided:N

Link to Houston Account:NA

Resolution: transfer to tier2 for further assistance. resident wants to have cable for direct tv.

Name of Caller: kelly lembke

Service Location: [ILHE106NPOST] 106 N Poland St

Address:

MDU Unit #:

MDU Building #:

Email Address: kellylembke@yahoo.com

Call Back #: 3092081826

Make and Model:

MAC ADDRESS:

Issue :

resident called she said that she is ready for the installtion

Key Questions Asked (Probe): When did the issue started to happen? NA Is the issue happening on that device only or on multiple devices? NA Is this wire or wireless?NA are you encountering any error message?NA Do you have a router situated in you're apartment?NA Is Private Wi-Fi turned OFF or ON?NA

Trouble Shooting:NA

Ticket Number-382336 Checked Property Case: Y-None Y Checked Supported Elements in Infrastructure Tab:Y Registration Enabled: Y Myaccount Link Provided: Y

Link to Houston Account: https://houston.pavlovmedia.net/#/widgets/user-search-diagnostics?query=emailAddresses:kellylembke@yahoo.com*~

Resolution: Resident is now reaady for the installation with pavlov media. and transfer to fttx customer service for further assistance

Name of Caller: tara wood

Service Location: [TXCO3111BRDR] 3111 Brookview Dr

Address: 3111 Brookview Dr CorinthTexas (US)76210 United States

MDU Unit #:NA

MDU Building #:NA

Email Address: tlwood75@gmail.com

Call Back #: 2146971420

Make and Model:NA

MAC ADDRESS:NA

Issue :

resident wants Wi-Fi extender. cause there are spots in the house that the Wi-Fi doesn't reach

Key Questions Asked (Probe): When did the issue started to happen?NA Is the issue happening on that device only or on multiple devices? NA Is this wire or wireless?NA are you encountering any error message?NA Do you have a router situated in you're apartment?NA Is Private Wi-Fi turned OFF or ON? NA

Trouble Shooting:

Ticket Number- 383346 Checked Property Case: Y-NoneY Checked Supported Elements in Infrastructure Tab:Y Registration Enabled:N Myaccount Link Provided:Y

Link to Houston Account:https://houston.pavlovmedia.net/#/widgets/user-search-diagnostics?query=emailAddresses:tlwood75@gmail.com*~

Resolution: Transfer to fttx amg for further assistance.

Name of Caller: carolyn comstock

Service Location: [ILPA705DIST] 705 Dill St

Address: 705 Dill St ParisIllinois (US)61944 United States

MDU Unit #: NA

MDU Building #: NA

Email Address: carolyncomstock155@gmail.com

Call Back #: 2174631058

Make and Model: NA

MAC ADDRESS:NA

Issue:

slow internet connection from roku and netflix most on all buffering it start when evening starts.

Key Questions Asked (Probe): When did the issue started to happen? sunday evening Is the issue happening on that device only or on multiple devices? tv Is this wire or wireless? wireless are you encountering any error message? yes Do you have a router situated in you're apartment? yes Is Private Wi-Fi turned OFF or ON? Yes

Trouble Shooting:

Check the LED indicators.

Ticket Number- 383390 Checked Property Case: Y-None Checked Supported Elements in Infrastructure Tab:Y Registration Enabled:N Myaccount Link Provided:Y

Link to Houston Account:https://myaccount.pavlovmedia.net/#/mimic-controls?mimic=d8f41cd5-89d1-4c7b-a665-2e2adc593bbc

Resolution:

Resident said that she is experiencing slow internet connection when it is evening. but resident also disconnected the call automatically

8/02/2024

Name of Caller: STEVE BROWN

Service Location: [ILFA419WAST] 419 Washington St

Address: 419 Washington St [ILFA419WAST]

MDU Unit #:NA

MDU Building #: NA

Email Address: swb74607@gmail.com

Call Back #: 2177373426

Make and Model: NA

MAC ADDRESS:na

Issue:

called 2days ago phone number

Key Questions Asked (Probe): When did the issue started to happen? 2days ago Is the issue happening on that device only or on multiple devices? phone Is this wire or wireless?wireless are you encountering any error message?no Do you have a router situated in you're apartment?no Is Private Wi-Fi turned OFF or ON? no

Trouble Shooting:

Ticket Number- 384980 Checked Property Case: Y-None Checked Supported Elements in Infrastructure Tab:NA Registration Enabled:y Myaccount Link Provided: NA

Link to Houston Account: https://houston.pavlovmedia.net/#/widgets/user-search-diagnostics?query=emailAddresses:swb74607@gmail.com*~

Resolution: Unable to transfer phone team is already closed. Advised resident that he will receive a callback within 24 hours or give us a callback if ever he don't receive any callback from Phone Team

Name of Caller: Bryson Nettle

Service Location: [TXWAVOA] Village Oaks Apartments

Address: 2010 Campus Dr 1400 WacoTexas (US)76705 United States

MDU Unit #: 1404

MDU Building #:1400

Email Address: nettlebryson@gmail.com

Call Back #: 9033903168

Make and Model:Iphone15

MAC ADDRESS: 08:8E:90:07:46:CB

Issue: wifi not been working for 2 to 3days

Key Questions Asked (Probe): 1st time calling: No When did the issue started to happen?2 to 3 Is the issue happening on that device only or on multiple devices? all Is this wire or wireless? wireless are you encountering any error message? connection check Do you have a router situated in you're apartment? yes Is Private Wi-Fi turned OFF or ON? on

Trouble Shooting: Check for the MAC Address & MAC Randomization Check if the device is registered in the account. Advise to forget and reconnect to the network.

Ticket Number- 385415 Checked Property Case: Y-None Y Checked Supported Elements in Infrastructure Tab:Y Registration Enabled:Y Myaccount Link Provided: Y

Link to Houston Account: https://myaccount.pavlovmedia.net/#/dashboard?mimic=96d0fde4-ebbc-4525-b444-46c16c45e35e

Resolution: Just checked and did all basic trouble shooting needed found out the Mac randomization was on and told resident to turn it off and it automatically got connected back to the Wifi

08/04/2024

Name of Caller: Rachel Nepote

Service Location: [TXHI15RONEDR] 15 Robins Nest Dr

Address: 15 Robins Nest Dr Hickory CreekTexas (US)75065 United States

MDU Unit #:NA

MDU Building #:NA

Email Address: rachel92413@gmail.com

Call Back #: 9402508500

Make and Model: NA

MAC ADDRESS:NA

Issue:installed on the 1st and no isnttaller showed up

Key Questions Asked (Probe): When did the issue started to happen? on the first Is the issue happening on that device only or on multiple devices? None Is this wire or wireless? NA are you encountering any error message?NA Do you have a router situated in you're apartment?NA Is Private Wi-Fi turned OFF or ON? NA

Trouble Shooting: NA

Ticket Number- 381354 Checked Property Case: Y-NoneNA Checked Supported Elements in Infrastructure Tab:NA Registration Enabled:NA Myaccount Link Provided:NA

Link to Houston Account:NA

Resolution: Resident requested for a call back cause the installer hasn't showed up to install the internet.

Name of Caller: Alexandra alva

Service Location:

Address: 1623 west university

MDU Unit #:403

MDU Building #: 2

Email Address: Alexandraguera13@gmail.com

Call Back #: 317 771 9374

Make and Model: Iphone 13

MAC ADDRESS: 98:50:2e:95:9e:8c

Issue: trying to access wifi on pavlov and cant conncect

Key Questions Asked (Probe): first time calling? yes When did the issue started to happen? today Is the issue happening on that device only or on multiple devices? 2 Is this wire or wireless? wireless are you encountering any error message? no Do you have a router situated in you're apartment?no Is Private Wi-Fi turned OFF or ON? off

Trouble Shooting: Check for the MAC Address & MAC Randomization Check if the device is registered in the account.

Ticket Number- 385770 Checked Property Case: Y-None Y Checked Supported Elements in Infrastructure Tab:Y Registration Enabled:Y Myaccount Link Provided:Y

Link to Houston Account:https://houston.pavlovmedia.net/#/widgets/user-search-diagnostics?query=macAddresses:98502e959e8c*~

Resolution: Just walk throuh the resident in the right site and she got connected to the internet without any problems

Name of Caller: Robert Wilson

Service Location: [ILPH408WMOST] 408 W Monroe St

Address: 408 W Monroe St PhiloIllinois (US)61864 United States

MDU Unit #: NA

MDU Building #:NA

Email Address: robertwilson217@yahoo.com

Call Back #: 2176212325

Make and Model: Play station 4

MAC ADDRESS: 78:c8:81:e9:f7:1b

Issue: Internet goes slow when playing final fantasy and just lag this has been happening for 4 to 5 months

Key Questions Asked (Probe): When did the issue started to happen? 4 to 5 months Is the issue happening on that device only or on multiple devices? only device Is this wire or wireless? wired are you encountering any error message? no Do you have a router situated in you're apartment? NA Is Private Wi-Fi turned OFF or ON? OFF

Trouble Shooting: Check for the MAC Address & MAC Randomization Check if the device is registered in the account. Advise to forget and reconnect to the network. Have resident power cycle the device.

Ticket Number- 385787 Checked Property Case: Y-NoneY Checked Supported Elements in Infrastructure Tab: Y Registration Enabled:Y Myaccount Link Provided:Y

Link to Houston Account:https://houston.pavlovmedia.net/#/widgets/user-search-diagnostics?query=emailAddresses:robertwilson217@yahoo.com*~

Resolution: transferred to tier2 since the issue has been going on for 4 to 5 months and for further assistance

Name of Caller: haley lander

Service Location: ARFAGRO

Address: 376 west walkson street 72701

MDU Unit #: 113

MDU Building #:NA

Email Address: haleylander953@gmail.com

Call Back #: (314) 737-3232

Make and Model: Iphone 13

MAC ADDRESS: FC:AA:A1:2E:87:A0

Issue: trying to register online to pavlovmedia nut cant

Key Questions Asked (Probe): first time calling pavlovmedia.com? yes When did the issue started to happen? just now Is the issue happening on that device only or on multiple devices? just now Is this wire or wireless? wireless are you encountering any error message? no Do you have a router situated in you're apartment?no Is Private Wi-Fi turned OFF or ON? yes

Trouble Shooting: prov

Ticket Number- Checked Property Case: Y-Noney Checked Supported Elements in Infrastructure Tab:y Registration Enabled:y Myaccount Link Provided:NA

Link to Houston Account:

Resolution:

Name of Caller: Sydney harvey

Service Location: [PAPHCNS] Chestnut Square

Address: 3200 Chestnut St PhiladelphiaPennsylvania (US)19104 United States

MDU Unit #:6001 A

MDU Building #:NA

Email Address: cydanite@gmail.com

Call Back #: 9082103936

Make and Model: Custome Build/ Pc

MAC ADDRESS: FC:77:74:2C:60:91

Issue: she has 2 device the internet slow mostly on the pc.

Key Questions Asked (Probe): When did the issue started to happen? an hour Is the issue happening on that device only or on multiple devices? jus 1 Is this wire or wireless?wireless are you encountering any error message? Do you have a router situated in you're apartment? Is Private Wi-Fi turned OFF or ON?

Trouble Shooting: Check for the MAC Address & MAC Randomization Check if the device is registered in the account. Advise to forget and reconnect to the network. Have resident power cycle the device.

Ticket Number- 385802 Checked Property Case: Y-None Y Checked Supported Elements in Infrastructure Tab: Y Registration Enabled:Y Myaccount Link Provided: Y

Link to Houston Account:https://houston.pavlovmedia.net/#/widgets/user-search-diagnostics?query=macAddresses:FC77742C6091*~

Resolution: issue still persist and transfer to tier 2 fort better assiatance

Name of Caller: Durena HoloBaugh - Wee Dig It!! LLC

Service Location: [OHCENT6779JORD] 6779 Johnsville Rd

Address: 6779 Johnsville Rd CenterburgOhio (US)43011-9707 United States

MDU Unit #: NA

MDU Building #: NA

Email Address: fake@email.com-/-cruisentime@gmail.com

Call Back #: 1 (614) 403-3500

Make and Model: motorala edge

MAC ADDRESS:

Issue: just checking if they still have service. and they have no internet

Key Questions Asked (Probe): When did the issue started to happen?Yesturday Is the issue happening on that device only or on multiple devices? all Is this wire or wireless?wired are you encountering any error message? No Do you have a router situated in you're apartment? yes Is Private Wi-Fi turned OFF or ON? Off

Ticket Number- 385807 Checked Property Case: Y-None Y Checked Supported Elements in Infrastructure Tab:N Registration Enabled:N Myaccount Link Provided: N

Link to Houston Account: N

Resolution: Resident is willing to wait for tier2 to answer. cause her daughter needs internet to check her state on her heart

08/05/2024

Name of Caller: phviraj sankar

Service Location: [NYROPRO] The Province

Address: 220 John Street

MDU Unit #: C

MDU Building #: 13

Email Address: ajaysyadav09@gmail.com

Call Back #: (585) 553-6683

Make and Model: Mssigh GD

MAC ADDRESS: 20:16:B9:8C:F1:8C:27

Issue: had laptop and it cant connect to wifi

Key Questions Asked (Probe): When did the issue started to happen?just toaday Is the issue happening on that device only or on multiple devices? 1 Is this wire or wireless? witreless are you encountering any error message? No Do you have a router situated in you're apartment? No Is Private Wi-Fi turned OFF or ON? Off

Trouble Shooting:

Ticket Number- 385893 Checked Property Case: Y-NoneY Checked Supported Elements in Infrastructure Tab:Y Registration Enabled:Y Myaccount Link Provided:Y

Link to Houston Account:https://myaccount.pavlovmedia.net/#/profile?mimic=b6aeff8d-624f-4620-a32d-d269d7149015

Resolution: Moved to noc but could not remove my name due to PC errors

Name of Caller: Gemma Garedner

Service Location:[MNMIWHU] Wahu Student Apartments

Address: 1016 SE washington Ave 632

MDU Unit #: 632

MDU Building #:NA

Email Address: Gardn694@umn.edu

Call Back #: 8478093898

Make and Model: Apple 13 or Iphone13

MAC ADDRESS: 80:95:3A:88:74:9F

Issue : trying to conenct to the wifi using my phone

Key Questions Asked (Probe): first time calling: yes When did the issue started to happen? TODAY Is the issue happening on that device only or on multiple devices? 1 Is this wire or wireless? WIRELESS are you encountering any error message? NO Do you have a router situated in you're apartment?NO Is Private Wi-Fi turned OFF or ON? OFF

Trouble Shooting: Check for the MAC Address & MAC Randomization Check if the device is registered in the account. Advise to forget and reconnect to the network. Have resident power cycle the device.

Ticket Number-385938 Checked Property Case: Y-None Checked Supported Elements in Infrastructure Tab: Registration Enabled: Myaccount Link Provided:

Link to Houston Account:

Resolution:Just connected the mac address to my account and the wifi automatically work

Name of Caller: Christian Robinson

Service Location:[MSSTMSU] The Hangout I (FKA Social Campus)

Address: 14 MAry Lee Ln starkville Misisippi us

MDU Unit #:206B

MDU Building #: 407

Email Address: robinsonchristian123@gmail.com

Call Back #: 2197163525

Make and Model: Play station5

MAC ADDRESS: 1C:98:C1:9A:3D:96

Issue : Resident wanted to connect his console on the wifi so that he could play his games

Key Questions Asked (Probe): When did the issue started to happen? now Is the issue happening on that device only or on multiple devices? play station Is this wire or wireless? Wireless are you encountering any error message? yes Do you have a router situated in you're apartment? No Is Private Wi-Fi turned OFF or ON? off

Trouble Shooting: Check for the MAC Address & MAC Randomization Check if the device is registered in the account. Advise to forget and reconnect to the network. Have resident power cycle the device.

Ticket Number-385996 Checked Property Case: Y-NoneY Checked Supported Elements in Infrastructure Tab:Y Registration Enabled:Y Myaccount Link Provided:Y

Link to Houston Account: https://houston.pavlovmedia.net/#/widgets/user-search-diagnostics?query=emailAddresses:robinsonchristian123@gmail.com*~

Resolution: console got connect when his mac addres got connected to his my account

Name of Caller: Lauren Stack

Service Location: [VACHPAV] The Pavilion at North Grounds

Address: 2101 Arlington Blvd CharlottesvilleVirginia (US)22903 United States

MDU Unit #:561

MDU Building #:NA

Email Address: lstack01@g.ucla.edu

Call Back #: 1 (858) 405-5413

Make and Model: HP spector x360

MAC ADDRESS: 387A0E70EC4D

Issue :TRYING TO REGISTER HER LAPTOP on th wifi but cant cause she has 5 mac addresses

Key Questions Asked (Probe): When did the issue started to happen?just now Is the issue happening on that device only or on multiple devices? laptop Is this wire or wireless? wireless are you encountering any error message? No Do you have a router situated in you're apartment?NO Is Private Wi-Fi turned OFF or ON? off

Trouble Shooting: Check for the MAC Address & MAC Randomization Check if the device is registered in the account. Advise to forget and reconnect to the network.

Ticket Number-386028 Checked Property Case: Y-None Y Checked Supported Elements in Infrastructure Tab:Y Registration Enabled:Y Myaccount Link Provided:Y

Link to Houston Account:https://houston.pavlovmedia.net/#/widgets/user-search-diagnostics?query=emailAddresses:lstack01@g.ucla.edu*~

Resolution: transfer to tier 2 cause issue still persist and can't find the correct mac address

Name of Caller: Emily ellis

Service Location: [INMUVIL] Village Promenade

Address: 410 N Martin 1 119 MuncieIndiana (US)47303 United States

MDU Unit #: 116

MDU Building #:1

Email Address: emily.ellis@bsu.edu

Call Back #: 3179148898

Make and Model: Iphone 14 pro

MAC ADDRESS: 8C:98:6D:4B:DD:44

Issue : cant connect to Wi-Fi cause I just change unit and i need on this.

Key Questions Asked (Probe): When did the issue started to happen?thursday Is the issue happening on that device only or on multiple devices? all Is this wire or wireless? wireless are you encountering any error message? no Do you have a router situated in you're apartment?no Is Private Wi-Fi turned OFF or ON?off

Trouble Shooting:

Ticket Number-386071 Checked Property Case: Y-None Y Checked Supported Elements in Infrastructure Tab: Y Registration Enabled:Y Myaccount Link Provided:Y

Link to Houston Account: https://myaccount.pavlovmedia.net/#/devices?mimic=934f2a37-26ce-4538-a0a4-8ec15ff9eff4

Resolution: resident has change unit and she can't connect to the internet

08/06/2024

Name of Caller: Rebecca wallace

Service Location: [NJENCOM] Brownstones at Englewood South

Address: Engle wood New Jersey (US)07631 United States

MDU Unit #:505

MDU Building #:56

Email Address: rebeccawallace_1@yahoo.com

Call Back #: 1 (201) 403-8865

Make and Model: the hatch restore 2

MAC ADDRESS: E0:5A: 1B:D2:5D:E6

Issue :i have a sound machine and it connect to 2.4g

Key Questions Asked (Probe): When did the issue started to happen? JUST TODAY Is the issue happening on that device only or on multiple devices? this device Is this wire or wireless? wireless are you encountering any error message?no Do you have a router situated in you're apartment? no Is Private Wi-Fi turned OFF or ON?off

Trouble Shooting: Check for the MAC Address & MAC Randomization Check if the device is registered in the account. Advise to forget and reconnect to the network.

Ticket Number-386199 Checked Property Case: Y-None Y Checked Supported Elements in Infrastructure Tab:Y Registration Enabled:N Myaccount Link Provided:n

Link to Houston Account:n

Resolution: the sound machine could not connect to 2.4 and she needed it to work but everything we tried and the basic trouble shooting step actually didn't. and call also got disconnected for 2 times

08/09/2024

Name of Caller: Deborah Reeder

Service Location: [ILMO706NFRST] 706 N Front St

Address: 706 N Front St MonticelloIllinois (US)61856 United States

MDU Unit #:NA

MDU Building #: NA

Email Address: dreeder51@gmail.com

Call Back #: 2174931254

Make and Model:NA

MAC ADDRESS:NA

Issue : got an email her payment did not go through debit card got expired.. Resident has no further issue.

Key Questions Asked (Probe): When did the issue started to happen? just today Is the issue happening on that device only or on multiple devices? NA Is this wire or wireless? NA are you encountering any error message?NA Do you have a router situated in you're apartment? NA Is Private Wi-Fi turned OFF or ON?NA

Trouble Shooting:NA

Ticket Number-387180 Checked Property Case: Y-None NA Checked Supported Elements in Infrastructure Tab: NA Registration Enabled: NA Myaccount Link Provided:NA

Link to Houston Account:

Resolution: Got resident information and transfer to billing ops

Name of Caller: Brody Grissom

Service Location:[FLGATHG] Theory Gainesville

Address:GainesvilleFlorida (US)32601 United States

MDU Unit #: 329 A

MDU Building #:A1

Email Address: bgriss11@gmail.com

Call Back #: 8139927639/(813) 786-3465

Make and Model:NA

MAC ADDRESS:NA

Issue : the ethernet jack on what level are they? the resident has no internet issue but all they wanna know is about the ethernet jack level and speed are they actually cmpatible on.

Key Questions Asked (Probe): When did the issue started to happen? NA Is the issue happening on that device only or on multiple devices? NA Is this wire or wireless?NA are you encountering any error message?NA Do you have a router situated in you're apartment?NA Is Private Wi-Fi turned OFF or ON? NA

Trouble Shooting:

Ticket Number-NA Checked Property Case: Y-None
Checked Supported Elements in Infrastructure Tab: NA Registration Enabled: NA Myaccount Link Provided: NA

Link to Houston Account: NA

Resolution: informed the resident that to better ask the information desk rather then giving her the wrong information

Name of Caller: Keith pholmeyer

Service Location: [TXSH103GOMEDR] 103 Golden Meadow Dr

Address: 103 Golden Meadow Dr

MDU Unit #:NA

MDU Building #:NA

Email Address: kpohlmeyer@live.com

Call Back #: 9402057107

Make and Model: NA

MAC ADDRESS :NA

Issue :trying to call the installation team to update the date of installation for pavlov media.

Key Questions Asked (Probe): first time calling? yes When did the issue started to happen? NA Is the issue happening on that device only or on multiple devices? NA Is this wire or wireless? NA are you encountering any error message?NA Do you have a router situated in you're apartment? NA Is Private Wi-Fi turned OFF or ON? NA

Trouble Shooting: NA

Ticket Number- 387201 Checked Property Case: Y-None Checked Supported Elements in Infrastructure Tab:NA Registration Enabled:NA Myaccount Link Provided: NA

Link to Houston Account: NA

Resolution: Resident just wants to confirm the rescheduling of installation. transfers to tier 2

Name of Caller: Alonnie celestine

Service Location: LANOLSU

Address: 615 S Johnson Street New Orleans Louisiana (US)70112 United States

MDU Unit #: 134

MDU Building #: NA

Email Address: lacelstine@gmail.com

Call Back #: (337) 496-5112

Make and Model: NA

MAC ADDRESS: NA

Issue : wifi will go in and out and automatically connect and disconnected to the wifi.

Key Questions Asked (Probe): first time calling? yes When did the issue started to happen? today Is the issue happening on that device only or on multiple devices? all Is this wire or wireless? wireless are you encountering any error message? NA Do you have a router situated in you're apartment? NA Is Private Wi-Fi turned OFF or ON? NA

Trouble Shooting:

Ticket Number-387257 Checked Property Case: Y-NoneNA Checked Supported Elements in Infrastructure Tab:NA Registration Enabled:NA Myaccount Link Provided:NA

Link to Houston Account:NA

Resolution:created an account for resident. and gave her the walkthrough for her to get access on her internet

Name of Caller: lisa taebel

Service Location: [FLGA1930NW34TE] 1930 NW 34th Ter

Address: 1930 NW 34th Ter GainesvilleFlorida (US)32605 United States

MDU Unit #: NA

MDU Building #: NA

Email Address: lisataebel@gmail.com

Call Back #: 3525385515

Make and Model: NA

MAC ADDRESS:NA

Issue : appointment schedule on the internet for installation.. the resident is still waiting for the deployment

Key Questions Asked (Probe): When did the issue started to happen? just today Is the issue happening on that device only or on multiple devices? none Is this wire or wireless? wireless are you encountering any error message?NA Do you have a router situated in you're apartment? NA Is Private Wi-Fi turned OFF or ON?NA

Trouble Shooting:NA

Ticket Number- 387268 Checked Property Case: Y-None Checked Supported Elements in Infrastructure Tab: NA Registration Enabled: NA Myaccount Link Provided: NA

Link to Houston Account: NA

Resolution: The resident said as soon as possible cause the resident is in need of internet connection

Name of Caller: Sam Escobar

Service Location: Wellington (CoLab)

Address: 1493 osage street denver colorado 80204

MDU Unit #: NA

MDU Building #:NA

Email Address:

Call Back #: (720) 326-8169

Make and Model:

MAC ADDRESS:

Issue :

Key Questions Asked (Probe): Is this youre calling pavlov: When did the issue started to happen? just now Is the issue happening on that device only or on multiple devices? all devices Is this wire or wireless?wireless are you encountering any error message? NA Do you have a router situated in you're apartment? NA Is Private Wi-Fi turned OFF or ON?NA

Trouble Shooting: NA

Ticket Number- NA Checked Property Case: Y-None Checked Supported Elements in Infrastructure Tab: NA Registration Enabled: NA Myaccount Link Provided: NA

Link to Houston Account:NA

Resolution: Tried to walk through the resident to create an account for futures purposes and resident said he could do it later. cause resident was kinda busy

Name of Caller: jhoney kennedy

Service Location: [WAPUGRO] Grove Pullman

Address: 1601 N 15th St PhiladelphiaPennsylvania (US)19121 United States

MDU Unit #:NA

MDU Building #: NA

Email Address: Jhonielkennedy09@gmail.com

Call Back #: (215) 687-1682

Make and Model: MFC-8700 | PrintersAIOs | By Brother

MAC ADDRESS: WAN-FCB0DECD479F- LAN-94DDF8288680

Issue : they have a new printer and they do not connected to the internet..

Key Questions Asked (Probe): first time calling pavlov media: When did the issue started to happen? just today Is the issue happening on that device only or on multiple devices? only printer Is this wire or wireless? wireless are you encountering any error message? connection error 3 Do you have a router situated in you're apartment? No Is Private Wi-Fi turned OFF or ON? Off

Trouble Shooting:

Ticket Number- 387308 Checked Property Case: Y-None Checked Supported Elements in Infrastructure Tab:NA Registration Enabled:NA Myaccount Link Provided: NA

Link to Houston Account:NA

Resolution: resident wanted to connect the printer to wifi.. but due to client isolation it won't connect. i aslo advice resident and walkthroughwhy we have client isolation

Name of Caller: Kanwal Naz Service Location: [NELIASH] Academy Lincoln

Address: 201 N 18th St 2 2506 LincolnNebraska (US)68508 United States

MDU Unit #:21 O5A

MDU Building #:2

Email Address: kannaz1001@gmail.com

Call Back #: 3087081662

Make and Model: Samsung tv

MAC ADDRESS: FCF136FF6F5D

Issue : trying to watch a series but cant watch cant brose

Key Questions Asked (Probe): first time calling? no its the third When did the issue started to happen? Is the issue happening on that device only or on multiple devices? Is this wire or wireless? wireless are you encountering any error message? its connected but not working Do you have a router situated in you're apartment? none Is Private Wi-Fi turned OFF or ON? off

Trouble Shooting: Check for the MAC Address & MAC Randomization Check if the device is registered in the account. Advise to forget and reconnect to the network. Have resident power cycle the device.

Ticket Number- 387165 Checked Property Case: Y-None Checked Supported Elements in Infrastructure Tab: Y Registration Enabled:Y Myaccount Link Provided:Y

Link to Houston Account: https://myaccount.pavlovmedia.net/#/devices?mimic=41368a93-e9df-4b9c-8d7a-c5690b421e27

Resolution: did all the basic troubleshooting step and still Samsung tv did not work.. but resident was in a hurry and requested a call back

08/10/2024

Name of Caller: rae Cardenas

Service Location: [TXCO1720CEELDR] 1720 Cedar Elm Dr

Address: 1720 Cedar Elm DrCorinth Texas (US)76210 United States

MDU Unit #:NA

MDU Building #:NA

Email Address: raedcardenas@gmail.com

Call Back #: 9723656643

Make and Model: Iphone15 pro

MAC ADDRESS: 2A:60:F2:4B:EA:F6

Issue : swicth to Pavlov. they don't have internet. and the installer broke the sprinkler head the resident also want reimbursement on that

Key Questions Asked (Probe): first time calling pavlov media? no When did the issue started to happen? just now Is the issue happening on that device only or on multiple devices? all Is this wire or wireless? wireless are you encountering any error message? No Do you have a router situated in you're apartment? no Is Private Wi-Fi turned OFF or ON? off

Trouble Shooting: Check for the MAC Address & MAC Randomization Check if the device is registered in the account. Advise to forget and reconnect to the network. Have resident power cycle the device.

Ticket Number- 376193 Checked Property Case: Y-None Checked Supported Elements in Infrastructure Tab: NA Registration Enabled:NA Myaccount Link Provided:NA

Link to Houston Account: https:NA

Resolution: Did all the basic trouble shooting but did not work resident was also in a hurry

Name of Caller: Steven Bonham

Service Location: [TXCO1703REDR] 1703 Redwood Dr

Address: 1703 Redwood Dr CorinthTexas (US)76210 United States

MDU Unit #:NA

MDU Building #:NA

Email Address: sjbonham22@gmail.com

Call Back #: 6302095501

Make and Model: NA

MAC ADDRESS: NA

Issue : the cable was never buried, and the resident wants an update when about this

Key Questions Asked (Probe): first time calling pavlov media? no When did the issue started to happen? 28 of may Is the issue happening on that device only or on multiple devices? NA Is this wire or wireless? Wireless are you encountering any error message? NNA Do you have a router situated in you're apartment? NA Is Private Wi-Fi turned OFF or ON? NA

Trouble Shooting: NA

Ticket Number- Checked Property Case: Y-None Checked Supported Elements in Infrastructure Tab: Y Registration Enabled:N Myaccount Link Provided: Y

Link to Houston Account: https:https://houston.pavlovmedia.net/#/widgets/user-search-diagnostics?query=emailAddresses:sjbonham22@gmail.com*~

Resolution: Transfer to Amg for better assitance

Name of Caller: emma simmons

Service Location: [ILCU201WGRN] 201 W Green St

Address: 201 W Green St Apt 109 ChampaignIllinois (US)61820 United States

MDU Unit #:109

MDU Building #:1

Email Address:esemmasimmons@gmail.com

Call Back #: 1 (217) 690-9867

Make and Model: Iphone11

MAC ADDRESS: 90:A2:5B:6A:B2:8A

Issue : just moved in and wifi does not work since last night

Key Questions Asked (Probe): first time calling pavlov media? no When did the issue started to happen? last night Is the issue happening on that device only or on multiple devices? phone Is this wire or wireless? wirelss are you encountering any error message? Do you have a router situated in you're apartment? Is Private Wi-Fi turned OFF or ON? OFF

Trouble Shooting: Check for the MAC Address & MAC Randomization Check if the device is registered in the account. Advise to forget and reconnect to the network. Have resident power cycle the device.

Ticket Number- 387490 Checked Property Case: Y-None Checked Supported Elements in Infrastructure Tab: Y Registration Enabled:Y Myaccount Link Provided:NA

Link to Houston Account: https:NA

Resolution: gave the correct password to resident and the pw is CXNK0030C02B but still doesn't work.. transfer to T2 for better assistance

Name of Caller: Clayton Boeker

Service Location: [TXLU2520] 25 Twenty

Address: 2520 Marsha Sharp Fwy Lubbock Texas (US) 79415 United States

MDU Unit #:170

MDU Building #:1

Email Address: blayboeker@yahoo.com

Call Back #: 1 (979) 451-2934

Make and Model:

MAC ADDRESS:

Issue : wall jack not working / internet cutting in and out sometimes no internet connection

Key Questions Asked (Probe): first time calling pavlov media? When did the issue started to happen? 40 mins Is the issue happening on that device only or on multiple devices? all is good Is this wire or wireless? wired are you encountering any error message? Na Do you have a router situated in you're apartment? NA Is Private Wi-Fi turned OFF or ON? NA

Trouble Shooting: NA

Ticket Number- 386075 Checked Property Case: Y-None Checked Supported Elements in Infrastructure Tab: Y Registration Enabled:N Myaccount Link Provided:N

Link to Houston Account: https:https://myaccount.pavlovmedia.net/#/dashboard?mimic=6a9679bf-c491-497e-81b9-e0a1d0b1dc6e

Resolution: Resident is waiting for call for issue to be resolve.

Name of Caller: Devon Chand

Service Location: [MOKCOPB] The Darby at Briarcliff

Address:1600 NW 38th Street Kansas CityMissouri (US)64116 United States

MDU Unit #:101

MDU Building #: B

Email Address: dev.tchand94@gmail.com

Call Back #: 8163792080

Make and Model: Lenovo Laptop

MAC ADDRESS: 14ac604bcb45

Issue : open ticket number

Key Questions Asked (Probe): first time calling pavlov media? no When did the issue started to happen? long going issue Is the issue happening on that device only or on multiple devices?only 1 Is this wire or wireless? wireless are you encountering any error message? no Do you have a router situated in you're apartment? no Is Private Wi-Fi turned OFF or ON? no

Trouble Shooting: NA

Ticket Number- 386930 Checked Property Case: Y-None Checked Supported Elements in Infrastructure Tab: Y Registration Enabled:Y Myaccount Link Provided:Y

Link to Houston Account: https: https://myaccount.pavlovmedia.net/#/dashboard?mimic=75cb2d2f-6071-43de-bd18-98c47685a8bc

Resolution: We tried transferring the issue to tier 2 cause issue has be going on a long time and resident is frustrated

Name of Caller: Abdulla alfufyani

Service Location: TXCSUCN

Address:907 cross street collage station texas 77840

MDU Unit #:211

MDU Building #:NA

Email Address: alfufyani.1424@gmail.com

Call Back #: (832) 774-4669

Make and Model: iphone 13

MAC ADDRESS: 04:68:65:09:D0:99

Issue : just moved in and need helps with the wifi

Key Questions Asked (Probe): first time calling pavlov media? Yes When did the issue started to happen? just now Is the issue happening on that device only or on multiple devices? all Is this wire or wireless? wireless are you encountering any error message? no Do you have a router situated in you're apartment? NO Is Private Wi-Fi turned OFF or ON? off

Trouble Shooting: just gave pw to resident

Ticket Number- Checked Property Case: Y-None Checked Supported Elements in Infrastructure Tab: N Registration Enabled:N Myaccount Link Provided: NA

Link to Houston Account: https:NA

Resolution: just gave password to resident and it automatically connected to the wifi

Name of Caller: Patrick sylvester/ julie

Service Location: [ILMA1107FALADR2] 1107 Farm Lake Dr

Address: 1107 Farm Lake Dr MahometIllinois (US)61853 United States

MDU Unit #:NA

MDU Building #:NA

Email Address: psylves2@gmail.com

Call Back #: 8153833096

Make and Model: Calix Router

MAC ADDRESS: 487746E87923

Issue :trouble with wifi and modem is not connecting

Key Questions Asked (Probe): first time calling pavlov media? No When did the issue started to happen?Yesterday Is the issue happening on that device only or on multiple devices? All Is this wire or wireless? Wireless are you encountering any error message? No Do you have a router situated in you're apartment? No Is Private Wi-Fi turned OFF or ON? Off

Trouble Shooting: Check the wires connected to the wall jack or router Have resident unplug and re-plug the router or cable Check if the wall jack and cables are damaged Suggest to interchange both ends of the cable Power cycle the Device.

Ticket Number- Checked Property Case: Y-None Checked Supported Elements in Infrastructure Tab: NA Registration Enabled:NA Myaccount Link Provided:NA

Link to Houston Account: https:NA

Resolution: trasnfer to t2 cause issue persist and modem is all flashing green but still no internet

Name of Caller: Mallory Butler

Service Location: [MOSPASH] Aspen Heights Springfield

Address: 1028 E Saint Louis St 1436 SpringfieldMissouri (US)65806 United States

MDU Unit #:

MDU Building #:

Email Address: mallorybutler@att.net

Call Back #: 8162257320

Make and Model: Vizio tv

MAC ADDRESS: 00BD3E9DF377

Issue : trying to add device on wifi and residents needs help

Key Questions Asked (Probe): first time calling pavlov media? When did the issue started to happen?now Is the issue happening on that device only or on multiple devices?1 Is this wire or wireless? wirelss are you encountering any error message? internet conenctivity problem Do you have a router situated in you're apartment? NO Is Private Wi-Fi turned OFF or ON? Off

Trouble Shooting: Check for the MAC Address & MAC Randomization Check if the device is registered in the account. Advise to forget and reconnect to the network. Have resident power cycle the device.

Ticket Number- 387564 Checked Property Case: Y-None Checked Supported Elements in Infrastructure Tab: Y Registration Enabled:Y Myaccount Link Provided:Y

Link to Houston Account: https:https://myaccount.pavlovmedia.net/#/devices?mimic=2025f9bc-07b3-4f60-90d9-1fee0d31e47c

Resolution: transfer to T2 cause issue persist and it wont connect to the internet

Name of Caller: Robert cooke

Service Location: [GAMABEA] The Beacon

Address: 315 Freys Gin Rd SE MariettaGeorgia (US)30067

MDU Unit #:2101

MDU Building #:2

Email Address: robertacooke04@gmail.com

Call Back #:9045488186

Make and Model: Del laptop

MAC ADDRESS: 94E23C38E758

Issue :tried to sign in wifi of pavlov but wifi wont work

Key Questions Asked (Probe): first time calling pavlov media? Yes When did the issue started to happen?now Is the issue happening on that device only or on multiple devices? laptop Is this wire or wireless? wireless are you encountering any error message? checking the network on this device is failed Do you have a router situated in you're apartment? i think so Is Private Wi-Fi turned OFF or ON? OFF

Trouble Shooting: Check for the MAC Address & MAC Randomization Check if the device is registered in the account. Advise to forget and reconnect to the network. Have resident power cycle the device.

Ticket Number- 387574 Checked Property Case: Y-None Checked Supported Elements in Infrastructure Tab: Y Registration Enabled:Y Myaccount Link Provided:Y

Link to Houston Account: https:https://myaccount.pavlovmedia.net/#/devices?mimic=b93306ea-7ac3-4e34-ba5d-855fdc1a8b3c

Resolution: just re added the mac address on the account and the network automatically work

.______________________________________________________________ 08/11/2024

Name of Caller: adanna ike

Service Location: [GAATCOLO]

Address: 3079 Hidden forest court 30066

MDU Unit #:4500

MDU Building #: 1

Email Address: Adanna1105@gmail.com

Call Back #: (470) 881-0896

Make and Model: iphone 12 pro max

MAC ADDRESS: EA:A7:30:39:19:87

Issue : trying to connect to wifi apt

Key Questions Asked (Probe): first time calling pavlov media? yes When did the issue started to happen?yesterday Is the issue happening on that device only or on multiple devices? all Is this wire or wireless? wilress are you encountering any error message? Do you have a router situated in you're apartment? this website cannot be acces Is Private Wi-Fi turned OFF or ON? Off

Trouble Shooting: Check for the MAC Address & MAC Randomization Check if the device is registered in the account. Advise to forget and reconnect to the network. Have resident power cycle the device.

Ticket Number- Checked Property Case: Y-None Checked Supported Elements in Infrastructure Tab:
Registration Enabled: Myaccount Link Provided:

Link to Houston Account: https:

Resolution: Registration of resident needed wouldn't go throught transfer to t2

Name of Caller: Angela Wu

Service Location: [ILCULAT] Latitude

Address: Champaign Illinois (US)61820 United States

MDU Unit #: 2332

MDU Building #: 2

Email Address:awu12illinois@gmail.com

Call Back #: 2173058870

Make and Model: google pixel 7

MAC ADDRESS: AC:3E:B1:05:B9:40

Issue : trying to connect to pavlov wifi.. when she to sign in for 5g latitude and it didnt pass.

Key Questions Asked (Probe): first time calling pavlov media? yes When did the issue started to happen? 30mins ago Is the issue happening on that device only or on multiple devices? just 1 Is this wire or wireless? wireless are you encountering any error message? yes Do you have a router situated in you're apartment? No Is Private Wi-Fi turned OFF or ON? Off

Trouble Shooting: Check for the MAC Address & MAC Randomization Check if the device is registered in the account. Advise to forget and reconnect to the network. Have resident power cycle the device.

Ticket Number- 387748 Checked Property Case: Y-None Checked Supported Elements in Infrastructure Tab: Y Registration Enabled:Y Myaccount Link Provided:Y

Link to Houston Account: https:https://myaccount.pavlovmedia.net/#/devices?mimic=ff6deb65-3a36-4224-af18-092fe38d8ee0

Resolution: just connected the mac address on the phone and the internet automaticallu got connected

Name of Caller: jayson arnold

Service Location:

Address: 305 marion pugh drive college station texas 77840

MDU Unit #: 206

MDU Building #:2

Email Address:

Call Back #: (917) 694-7228

Make and Model:

MAC ADDRESS:

Issue : just moved in to the apartment

Key Questions Asked (Probe): first time calling pavlov media? When did the issue started to happen? Is the issue happening on that device only or on multiple devices? Is this wire or wireless? are you encountering any error message? Do you have a router situated in you're apartment? Is Private Wi-Fi turned OFF or ON?

Trouble Shooting:

Ticket Number- Checked Property Case: Y-None Checked Supported Elements in Infrastructure Tab:
Registration Enabled: Myaccount Link Provided:

Link to Houston Account: https:

Resolution:

8/18/2024

Name of Caller: stacie smith\ ashleieh tootle

Service Location:

Address: 1150 branpon ave stae for goergie

MDU Unit #:

MDU Building #:

Email Address: ashleieh_tootle03@yahoo.com

Call Back #: 9105369116

Make and Model:

MAC ADDRESS:

Issue : trying to connect our wifi but cant connect

Trouble Shooting:

Ticket Number- Checked Property Case: Y-None Checked Supported Elements in Infrastructure Tab:
Registration Enabled: Myaccount Link Provided:

Link to Houston Account: https:

Resolution:

Name of Caller: carla de rio

Service Location:

Address: 505 south west 2nd ave 32601

MDU Unit #:3302

MDU Building #:103

ROOM -B

Email Address: Carladrs246@gmail.com

Call Back #: 9546327154

Make and Model: iphone 15

MAC ADDRESS: F8E5CE513A2E

Issue :daughter just moved in and can't create account

Key Questions Asked (Probe): first time calling pavlov media? yes When did the issue started to happen? yesterday Is the issue happening on that device only or on multiple devices? all Is this wire or wireless? wireless are you encountering any error message? NO Do you have a router situated in you're apartment? Is Private Wi-Fi turned OFF or ON?

Trouble Shooting: Check for the MAC Address & MAC Randomization Check if the device is registered in the account. Advise to forget and reconnect to the network. Have resident power cycle the device.

Ticket Number- 391143 Checked Property Case: Y-None Checked Supported Elements in Infrastructure Tab: NA Registration Enabled:NA Myaccount Link Provided:NA

Link to Houston Account: https:NA

Resolution: connect to Wi-Fi but resident wants and persist to make an account .

Name of Caller: jenesis wilson

Service Location:

Address: 500 alexander road west colombia south carolina 29169

MDU Unit #:721

MDU Building #: 7

Email Address: jenesis.wilson245@gmail.com

Call Back #: (803) 860-1314

Make and Model: iphone 12 pro max

MAC ADDRESS: 38:65:B2:7A:E4:02

Issue : just moved in and trying to connect to the Wi-Fi but cant

Key Questions Asked (Probe): first time calling pavlov media? yes When did the issue started to happen? just now Is the issue happening on that device only or on multiple devices? all Is this wire or wireless? wireless are you encountering any error message? no Do you have a router situated in you're apartment? no Is Private Wi-Fi turned OFF or ON? no

Trouble Shooting: Check for the MAC Address & MAC Randomization Check if the device is registered in the account. Advise to forget and reconnect to the network. Have resident power cycle the device.

Ticket Number- Checked Property Case: Y-None Checked Supported Elements in Infrastructure Tab: NA Registration Enabled: NA Myaccount Link Provided: NA

Link to Houston Account: https:NA

Resolution: just gave the password to the resident

Name of Caller: prey presthoot

Service Location:

Address:1623 west university ave muncie indiana 47303

MDU Unit #: 420

MDU Building #:1

Email Address: preypresthoot@gmail.com

Call Back #: (317) 710-1572

Make and Model: iphone 13

MAC ADDRESS: F4:BE:EC:4E:F6:1D

Issue : just moved in and cant connect to the wifi

Key Questions Asked (Probe): first time calling pavlov media? yes When did the issue started to happen? yesturday Is the issue happening on that device only or on multiple devices? all Is this wire or wireless? wireless are you encountering any error message? no Do you have a router situated in you're apartment? no Is Private Wi-Fi turned OFF or ON? NO

Trouble Shooting: Check for the MAC Address & MAC Randomization Check if the device is registered in the account. Advise to forget and reconnect to the network. Have resident power cycle the device.

Ticket Number- 391173 Checked Property Case: Y-None Checked Supported Elements in Infrastructure Tab:
Registration Enabled: Myaccount Link Provided:

Link to Houston Account: https: NA

Resolution: wall jack not supported and told resident to ask for futher acc

Name of Caller: Kayla Nelson

Service Location: COFCDIS

Address: 1308 W Plum Street 1401 Fort Collins CO

MDU Unit #:

MDU Building #:

Email Address: kaylanelsonn12@gmail.com

Call Back #: 7204909138

Make and Model: iphone SE

MAC ADDRESS: 30:D8:75:9F:D4:EE

Issue :Wants to connect to the internet

Trouble Shooting:

Ticket Number- 391179 Checked Property Case: Y-None Checked Supported Elements in Infrastructure Tab:
Registration Enabled: Myaccount Link Provided:

Link to Houston Account: https:

Resolution:

Name of Caller: Chuxuan Hu

Service Location: [ILCU602ECLK] 602 E Clark St

Address:

MDU Unit #: 38

MDU Building #:602

Email Address: chuxuan0528@gmail.com

Call Back #: 1 (217) 904-3849

Make and Model: phone

MAC ADDRESS: 30:D5:3E:99:AF:80

Issue :

Key Questions Asked (Probe): first time calling pavlov media? When did the issue started to happen? yesterday Is the issue happening on that device only or on multiple devices? all Is this wire or wireless? wired are you encountering any error message? no Do you have a router situated in you're apartment? yes Is Private Wi-Fi turned OFF or ON?

Trouble Shooting:

Ticket Number- Checked Property Case: Y-None Checked Supported Elements in Infrastructure Tab:
Registration Enabled: Myaccount Link Provided:

Link to Houston Account: https:

Resolution:

Name of Caller: ariel johson

Service Location: [INMUVIL] Village Promenade

Address: 424 north martin street 47303

MDU Unit #:312

MDU Building #:1

Email Address: ArielJonson@icoud.com

Call Back #: (317) 779-7646

Make and Model: iphone 13

MAC ADDRESS: AC:49:DB:B6:27:0F

Issue :cant connect phone to wifi

Key Questions Asked (Probe): first time calling pavlov media? yes When did the issue started to happen? jusr today Is the issue happening on that device only or on multiple devices?all Is this wire or wireless? wireless are you encountering any error message? you are online Do you have a router situated in you're apartment? none Is Private Wi-Fi turned OFF or ON? off

Trouble Shooting: Check for the MAC Address & MAC Randomization Check if the device is registered in the account. Advise to forget and reconnect to the network. Have resident power cycle the device.

Ticket Number- Checked Property Case: Y-None Checked Supported Elements in Infrastructure Tab: y Registration Enabled:y Myaccount Link Provided:y

Link to Houston Account: https:https://myaccount.pavlovmedia.net/#/devices?mimic=a87d2b3d-b4ab-47e9-b3c8-e44f7254f116

Resolution: issue persist still cant browse using the phone and still cant connect

Name of Caller: brandon cruz

Service Location: [KYLOUPL] University Pointe at Louisville

Address: 2108 Unity Place LouisvilleKentucky (US)40208 United States

MDU Unit #:2409B

MDU Building #:2

Email Address: b0cruz02@louisville.edu

Call Back #: 5135056285

Make and Model: iphone 13 pro

MAC ADDRESS: 2aao291db537

Issue : just moved in and you wanted to connect to the Wi-Fi

Key Questions Asked (Probe): first time calling pavlov media? no When did the issue started to happen? just now Is the issue happening on that device only or on multiple devices? all Is this wire or wireless? wireless are you encountering any error message? none Do you have a router situated in you're apartment? no Is Private Wi-Fi turned OFF or ON? no

Trouble Shooting: Check for the MAC Address & MAC Randomization Check if the device is registered in the account. Advise to forget and reconnect to the network. Have resident power cycle the device.

Ticket Number- Checked Property Case: Y-None Checked Supported Elements in Infrastructure Tab:
Registration Enabled: Myaccount Link Provided:

Link to Houston Account: https:

Resolution: just gave him the password

Name of Caller: aurora jones

Service Location: 2nd Avenue Centre

Address: 505 south west 2nd ave 32601

MDU Unit #:5211

MDU Building #:

Email Address: aurorajone04@outlook.com

Call Back #: (786) 650-8923

Make and Model: iphone 13 pro and mac book air

MAC ADDRESS:

Issue :just moved oin and cant get on the wifi

Key Questions Asked (Probe): first time calling pavlov media? yes When did the issue started to happen? just now Is the issue happening on that device only or on multiple devices?2 Is this wire or wireless? wireless are you encountering any error message? Do you have a router situated in you're apartment? no Is Private Wi-Fi turned OFF or ON? no

Trouble Shooting: Check for the MAC Address & MAC Randomization Check if the device is registered in the account. Advise to forget and reconnect to the network. Have resident power cycle the device.

Ticket Number- 391266 Checked Property Case: Y-None Checked Supported Elements in Infrastructure Tab: Y Registration Enabled:N Myaccount Link Provided:N

Link to Houston Account: https:N

Resolution: just gave password and the phone and macbook work.

Name of Caller: anna latham

Service Location: [ILCU905LOC] 905 S Locust St (Element Building)

Address: ChampaignIllinois (US)61820 United States

MDU Unit #:204

MDU Building #:

Email Address: annacl2@illinois.edu

Call Back #: 1 (815) 944-0755

Make and Model: apple laptop

MAC ADDRESS: BCD0743FC1CC

Issue : JUST MOVED IN AND SETTING IN THE WIFI

Trouble Shooting: Check for the MAC Address & MAC Randomization Check if the device is registered in the account. Advise to forget and reconnect to the network. Have resident power cycle the device.

Ticket Number-
Checked Property Case: Y-None Checked Supported Elements in Infrastructure Tab: Y Registration Enabled:Y Myaccount Link Provided:Y

Link to Houston Account: https:https://myaccount.pavlovmedia.net/#/devices?mimic=951cee43-28b9-4838-85bd-d0da73512627

Resolution: just connected the device to the right account and the wifi for the resident atomically work

Name of Caller: emerson taylor

Service Location: [GAANRAM] Rambler Athens

Address: 558 West Broad Street Bldg N 803N AthensGeorgia (US)30601 United States

MDU Unit # [GAANRAM] Rambler Athens / [1156876] Bldg N / [1157418] 803N

MDU Building #:

Email Address: emmiegrace369@gmail.com

Call Back #: 4705338915

Make and Model:

MAC ADDRESS:

Issue : TRYING TO TROUBLESHOOT AND tyring to connect to the internet

Key Questions Asked (Probe): first time calling pavlov media? no When did the issue started to happen?since theyn moved in Is the issue happening on that device only or on multiple devices? 2 Is this wire or wireless? wireless are you encountering any error message? none Do you have a router situated in you're apartment? Is Private Wi-Fi turned OFF or ON?

Trouble Shooting: Check for the MAC Address & MAC Randomization Check if the device is registered in the account. Advise to forget and reconnect to the network. Have resident power cycle the device.

Ticket Number- 391298 Checked Property Case: Y-None Checked Supported Elements in Infrastructure Tab: Y Registration Enabled:Y Myaccount Link Provided:Y

Link to Houston Account: https:https://myaccount.pavlovmedia.net/#/devices?mimic=042f20d1-d730-443b-a10c-393f0392f5d1

Resolution: issue still persist transfer to T2.. device wont connect to the internet or wifi

Name of Caller: brandon Beazel

Service Location: [FLTAQUA] Quantum on West Call

Address:

MDU Unit #:349

MDU Building #:2

Email Address: brandonbeazel@gmail.com

Call Back #: 7868122774

Make and Model: samsung Crystal UHD

MAC ADDRESS:

Issue : trying to set up wifi on t.v but it wont let them..

Key Questions Asked (Probe): first time calling pavlov media? When did the issue started to happen?just now Is the issue happening on that device only or on multiple devices?1 Is this wire or wireless? wireless are you encountering any error message? not connected Do you have a router situated in you're apartment? na Is Private Wi-Fi turned OFF or ON? OFF

Trouble Shooting: Check for the MAC Address & MAC Randomization Check if the device is registered in the account. Advise to forget and reconnect to the network. Have resident power cycle the device.

Ticket Number- 391365 Checked Property Case: Y-None Checked Supported Elements in Infrastructure Tab: Y Registration Enabled:Y Myaccount Link Provided:Y

Link to Houston Account: https:https://houston.pavlovmedia.net/#/widgets/user-search-diagnostics?query=emailAddresses:brandonbeazel@gmail.com*~

Resolution: transfer to tier2 cause Samsung tv issue still persist .. wont give the mac address unless connected to the wifi

Name of Caller: mayah albert

Service Location: [INMUVIL] Village Promenade

Address: 428 north bill street 47303

MDU Unit #: 221

MDU Building #:2

Email Address: mayah.albert@gmail.com

Call Back #:765) 586-4334

Make and Model: iphone 14 pro

MAC ADDRESS: B83C2814A028

Issue : just moved in first time and need helps to connect to the wifi

Key Questions Asked (Probe): first time calling pavlov media? yes When did the issue started to happen?yesturday Is the issue happening on that device only or on multiple devices?all Is this wire or wireless? wireless are you encountering any error message? no Do you have a router situated in you're apartment? no Is Private Wi-Fi turned OFF or ON? off

Trouble Shooting: Check for the MAC Address & MAC Randomization Check if the device is registered in the account. Advise to forget and reconnect to the network. Have resident power cycle the device.

Ticket Number- 391389 Checked Property Case: Y-None Checked Supported Elements in Infrastructure Tab:
Registration EnabledNA Myaccount Link Provided:NA

Link to Houston Account: https:NA

Resolution: resident still can't connect to the exact website or page to register with pavlov media.. transfer to tier 2

Name of Caller: kailee moore

Service Location:

Address: 2101 arlington blvd 22903

MDU Unit #: 457

MDU Building #:

Email Address: klmuva19@gmail.com

Call Back # 757) 532-3080

Make and Model: mac book pro

MAC ADDRESS: 88:E9:FE:64:FF:2F

Issue : trying to connect to wifi

Key Questions Asked (Probe): first time calling pavlov media? yes When did the issue started to happen?just now Is the issue happening on that device only or on multiple devices? just 2 Is this wire or wireless? wireless are you encountering any error message? No Do you have a router situated in you're apartment? yes Is Private Wi-Fi turned OFF or ON? off

Trouble Shooting: Check for the MAC Address & MAC Randomization Check if the device is registered in the account. Advise to forget and reconnect to the network. Have resident power cycle the device.

Ticket Number- 391443 Checked Property Case: Y-None Checked Supported Elements in Infrastructure Tab: N Registration Enabled:N Myaccount Link Provided:N

Link to Houston Account: https:NA

Resolution: issue still persist no matter how much troubleshoot the resident will do or will connect and disconnect it will automatucally just bring her to a blank site.

Name of Caller: sean patrick Dulcio

Service Location:

Address: 400 putnam drive 32301

MDU Unit #:1032A

MDU Building #:10

Email Address: spbulpio007@gmail.com

Call Back #: 305) 742-6047

Make and Model: iphone 15

MAC ADDRESS: 0f:6D:BA:4F:F5

Issue : having trouble connecting to wifi..

Key Questions Asked (Probe): first time calling pavlov media? yes When did the issue started to happen? last night Is the issue happening on that device only or on multiple devices?2 Is this wire or wireless? wireless are you encountering any error message? Do you have a router situated in you're apartment? Is Private Wi-Fi turned OFF or ON?

Trouble Shooting:

Ticket Number- Checked Property Case: Y-None Checked Supported Elements in Infrastructure Tab:
Registration Enabled: Myaccount Link Provided:

Link to Houston Account: https:

Resolution:

Name of Caller: Pittman Ethan

Service Location: [TXNAGRO] The Overlook Nacogdoches

Address: 1602 cardinal street 75961

MDU Unit #: 1336

MDU Building #:13

Email Address: EthanPittman460@gmail.com

Call Back #: (817) 235-8940

Make and Model: Night hawk

MAC ADDRESS: 6CCDD6EF63D1

Issue : having problems getting the internet to work.

Key Questions Asked (Probe): first time calling pavlov media? YES When did the issue started to happen?no issue Is the issue happening on that device only or on multiple devices? all Is this wire or wireless? wireless are you encountering any error message? no Do you have a router situated in you're apartment? no Is Private Wi-Fi turned OFF or ON? OFF

Trouble Shooting: Check for the MAC Address & MAC Randomization Check if the device is registered in the account. Advise to forget and reconnect to the network. Have resident power cycle the device.

Ticket Number- 391575 Checked Property Case: Y-None Checked Supported Elements in Infrastructure Tab:
Registration Enabled: Myaccount Link Provided:

Link to Houston Account: https:NA

Resolution: transfer call to T2 for further assistance cause the page routes them to a blank page

08/09/2024

Name of Caller: else praasterink

Service Location:

Address: 3803 welborn road z-islander 77801

MDU Unit #: 931

MDU Building #:9

Email Address:

Call Back #: (502) 724-6365

Make and Model: iphone 13- macbook air

MAC ADDRESS: 68:CA:C4:30:1E:AD- D4:57:63:BD:5E:34

Issue : trying to connect to the device to the Wi-Fi using the mac book but its connected to another account

Key Questions Asked (Probe): first time calling pavlov media? yes When did the issue started to happen? it happened before Is the issue happening on that device only or on multiple devices? 1 Is this wire or wireless? wireless are you encountering any error message? Do you have a router situated in you're apartment? Is Private Wi-Fi turned OFF or ON?

Trouble Shooting:

Ticket Number- Checked Property Case: Y-None Checked Supported Elements in Infrastructure Tab:
Registration Enabled: Myaccount Link Provided:

Link to Houston Account: https:

Resolution:

Name of Caller: Benjamin sekowski

Service Location: [DENE1EA] One Easton

Address: 1 Easton Ct One Easton 638 NewarkDelaware (US)19711 United States

MDU Unit #: 638

MDU Building #: One Easton

Email Address: bensek@udel.edu

Call Back #: 4434661598

Make and Model: windows 11

MAC ADDRESS: 12:51:07:FE:47:28

Issue :got moved to the new apartment and cant connect to wifi

Key Questions Asked (Probe): first time calling pavlov media? Yes When did the issue started to happen? just now Is the issue happening on that device only or on multiple devices? 1 Is this wire or wireless? wireless are you encountering any error message? NA Do you have a router situated in you're apartment? na Is Private Wi-Fi turned OFF or ON? ON

Trouble Shooting: Check for the MAC Address & MAC Randomization Check if the device is registered in the account. Advise to forget and reconnect to the network. Have resident power cycle the device.

Ticket Number- 391887 Checked Property Case: Y-None Checked Supported Elements in Infrastructure Tab:
Registration Enabled: Myaccount Link Provided:

Link to Houston Account: https:https://myaccount.pavlovmedia.net/#/devices?mimic=c5bf341d-295f-4fbd-8d0d-d71f89c2c930

Resolution: transfer to T2 cause issue still to persist still cant browse using windows

Name of Caller: faith staple

Service Location: [MOSPASH] Aspen Heights Springfield

Address: 1028 E Saint Louis St SpringfieldMissouri (US)65806 United States

MDU Unit #:1428

MDU Building #:C

Email Address: faithnstaple@gmail.com

Call Back #: 5738870218

Make and Model: HP laptop

MAC ADDRESS: 48:9E:BD:DB:D1:B6

Issue : trying to register computer but it let the resident register

Key Questions Asked (Probe): first time calling pavlov media? NO When did the issue started to happen? today Is the issue happening on that device only or on multiple devices?just laptop Is this wire or wireless? wireless are you encountering any error message? no Do you have a router situated in you're apartment? Is Private Wi-Fi turned OFF or ON?

Trouble Shooting: Check for the MAC Address & MAC Randomization Check if the device is registered in the account. Advise to forget and reconnect to the network. Have resident power cycle the device.

Ticket Number- 391916 Checked Property Case: Y-None Checked Supported Elements in Infrastructure Tab: Y Registration Enabled:Y Myaccount Link Provided:Y

Link to Houston Account: https:https://houston.pavlovmedia.net/#/widgets/user-search-diagnostics?query=emailAddresses:faithnstaple@gmail.com*~

Resolution: Hp lapotp wont connect to the internet it will just laod and doesnt continue to the page intended

Name of Caller: campBell culver

Service Location: ARFAYOU] YOUnion Fayetteville

Address: 376 letswalten street 72701

MDU Unit #:412

MDU Building #: roomA

Email Address: campbellculver@gmail.com

Call Back #: (713) 540-9099

Make and Model: iphone 15 pro max

MAC ADDRESS: A4:F6:E8:23:3D:51

Issue : trying to set up wifi or internet

Key Questions Asked (Probe): first time calling pavlov media? NO When did the issue started to happen?yesturdays Is the issue happening on that device only or on multiple devices? 3 Is this wire or wireless? wireless are you encountering any error message? no Do you have a router situated in you're apartment? none Is Private Wi-Fi turned OFF or ON? off

Trouble Shooting: Check for the MAC Address & MAC Randomization Check if the device is registered in the account. Advise to forget and reconnect to the network. Have resident power cycle the device.

Ticket Number- 391944 Checked Property Case: Y-None Checked Supported Elements in Infrastructure Tab: Y Registration Enabled:Y Myaccount Link Provided:Y

Link to Houston Account: https:https://houston.pavlovmedia.net/#/widgets/user-search-diagnostics?query=emailAddresses:campbellculver@gmail.com*~

Resolution: issue still persist and still phone won't browse or even connect to the wifi or internet .

Name of Caller: Rafiqul Islam Sarker

Service Location: University House Acadiana

Address: 511 barden drive 70506

MDU Unit #:2110 B

MDU Building #:2

Email Address: risarker1618@gmail.com Website Link

Call Back #: 3375419885

Make and Model: laptop del 15

MAC ADDRESS: 900F0C000795

Issue :trying to connect to the internet to the wifi

Trouble Shooting:

Ticket Number- Checked Property Case: Y-None Checked Supported Elements in Infrastructure Tab:
Registration Enabled: Myaccount Link Provided:

Link to Houston Account: https:

Resolution:

Name of Caller: julie beals

Service Location: IL Monticello METRO Fiber Headend

Address: 718 W Bristow St MonticelloIllinois (US)61856 United States

MDU Unit #: NA

MDU Building #:NA

Email Address: julstecho@gmail.com

Call Back #: (217) 621-4515

Make and Model: toshiba

MAC ADDRESS:

Issue : cant connect to the internet using wifi due to security purposes

Key Questions Asked (Probe): first time calling pavlov media? NO When did the issue started to happen? just tiday Is the issue happening on that device only or on multiple devices? 1 Is this wire or wireless? wireless are you encountering any error message? no Do you have a router situated in you're apartment? no Is Private Wi-Fi turned OFF or ON? Off

Trouble Shooting: Check for the MAC Address & MAC Randomization Check if the device is registered in the account. Advise to forget and reconnect to the network. Have resident power cycle the device.

Ticket Number- 391991 Checked Property Case: Y-None Checked Supported Elements in Infrastructure Tab:
Registration Enabled: Myaccount Link Provided: FSAN

Link to Houston Account: https: https://houston.pavlovmedia.net/#/widgets/user-search-diagnostics?query=emailAddresses:julestecho@gmail.com*~

Resolution: transfer to T@ cause issue still persist and resident needs further help

Name of Caller: Arielle ogunsina

Service Location:

Address: 1980 aquarena springs 78666

MDU Unit #:2301

MDU Building #:2

Email Address: Arielleogunsina@yahoo.com

Call Back #:(240) 839-8856

Make and Model: iphone15

MAC ADDRESS: 90:2C:09:6C:E9:4F

Issue : just moved in and cant connect to wifi and waiting for pavlov to send log in infromation

Key Questions Asked (Probe): first time calling pavlov media? YES When did the issue started to happen? just now Is the issue happening on that device only or on multiple devices?all Is this wire or wireless? wireless are you encountering any error message? no Do you have a router situated in you're apartment? no Is Private Wi-Fi turned OFF or ON? off

Trouble Shooting: Check for the MAC Address & MAC Randomization Check if the device is registered in the account. Advise to forget and reconnect to the network. Have resident power cycle the device.

Ticket Number-392131
Checked Property Case: Y-None Checked Supported Elements in Infrastructure Tab:
Registration Enabled: Myaccount Link Provided:

Link to Houston Account: https: NA

Resolution: transfer to T2. issue still persist did all the basic troubleshooting, but it still won't go through the desired page

Name of Caller: gabrielle bolfing

Service Location: [KSLACON] Connection at Lawrence

Address: 3100 Ousdahl Road

MDU Unit #: 927

MDU Building #:9

Email Address: prismatic4gabi@gmail.com

Call Back #: 3142871431

Make and Model:

MAC ADDRESS:

Issue : trying to set up a printer cause it wont work on her end

Key Questions Asked (Probe): first time calling pavlov media? no When did the issue started to happen? Is the issue happening on that device only or on multiple devices? Is this wire or wireless? are you encountering any error message? Do you have a router situated in you're apartment? Is Private Wi-Fi turned OFF or ON?

Trouble Shooting: Check for the MAC Address & MAC Randomization Check if the device is registered in the account. Advise to forget and reconnect to the network. Have resident power cycle the device.

Ticket Number- Checked Property Case: Y-None Checked Supported Elements in Infrastructure Tab: Y Registration Enabled:Y Myaccount Link Provided:Y

Link to Houston Account: https:https://houston.pavlovmedia.net/#/widgets/user-search-diagnostics?query=emailAddresses:prismatic4gabi@gmail.com*~

Resolution: explain to resident that client isolation is up and they should understand that it will be hard for them to connect the printer via Wi-Fi so I suggested to go it wired.

Name of Caller: andrew huang

Service Location: [NYVEUCB] U Club Binghamton

Address:

MDU Unit #:1103

MDU Building #:1

Email Address: ahuang8641@gmail.com

Call Back #: 1 (929) 272-6618

Make and Model: windows pc

MAC ADDRESS: 14:4F:8A:93:B2:82:44

Issue : have resident plug in the cable it wont connect wifi WALL JACK MAYBE HAS THE PR0BLEMS

Key Questions Asked (Probe): first time calling pavlov media? no When did the issue started to happen?just today Is the issue happening on that device only or on multiple devices? 1 Is this wire or wireless? wired are you encountering any error message? noine Do you have a router situated in you're apartment? no Is Private Wi-Fi turned OFF or ON? off

Trouble Shooting:

Ticket Number- 392181 Checked Property Case: Y-None Checked Supported Elements in Infrastructure Tab: NA Registration Enabled:NA Myaccount Link Provided:NA

Link to Houston Account: https:NA

Resolution: transfer to T2 cause the problems still persist and the problems is the wall jack

Name of Caller: Sarah Ellman

Service Location: [INBLEVO]

Address: Evolve Bloomington

MDU Unit #:2510A

MDU Building #:2

Email Address: sarah.ellman@icloud.com

Call Back #: 2406413227

Make and Model: macbook air AND fire stick

MAC ADDRESS: C4:35:D9:95:9B:0F- A0:D2:B1:0F:21:18

Issue : need help on registering her devices on the internet

Key Questions Asked (Probe): first time calling pavlov media? no When did the issue started to happen? just now Is the issue happening on that device only or on multiple devices?2 Is this wire or wireless? wireless are you encountering any error message? No Do you have a router situated in you're apartment? No Is Private Wi-Fi turned OFF or ON? OFF

Trouble Shooting: Check for the MAC Address & MAC Randomization Check if the device is registered in the account. Advise to forget and reconnect to the network. Have resident power cycle the device.

Ticket Number- 391456-392215 Checked Property Case: Y-None Checked Supported Elements in Infrastructure Tab: Y Registration Enabled:Y Myaccount Link Provided:Y

Link to Houston Account: https:https://myaccount.pavlovmedia.net/#/devices?mimic=7acd13b5-6dba-44b6-b3fe-1542931900c7

Resolution: JUST CONNECT THE MAC ADRRESS TO THE RIGHT ACCOUNT. but the firesitck wont go throught

Name of Caller: benjamin burns

Service Location: [INBLBRA] Reserve on Third

Address: 515 S Park Ridge Rd BloomingtonIndiana (US)47401 United States

MDU Unit #:

MDU Building #:

Email Address: bendburns09@gmail.com

Call Back #: 5743037580

Make and Model: xbox series X

MAC ADDRESS: 1C1ADF649B32 - 1C1ADF649B34

Issue : just moved today and cant connect to the wifi

Trouble Shooting:

Ticket Number- Checked Property Case: Y-None Checked Supported Elements in Infrastructure Tab:
Registration Enabled: Myaccount Link Provided:

Link to Houston Account: https:https://houston.pavlovmedia.net/#/widgets/user-search-diagnostics?query=emailAddresses:bendburns09@gmail.com*~

Resolution: Just got the mac address and connected them to the account

Name of Caller: arielle cinean

Service Location: [FLMILAP] Lapis

Address: Miami Florida (US)33174United States

MDU Unit #:613

MDU Building #:NA

Email Address: acineas95@gmail.com

Call Back #: 1 (786) 722-6666

Make and Model: iphone 12

MAC ADDRESS: A0SBE5959A76

Issue :internets connects and automatically disconnects and the internet is also slow

Key Questions Asked (Probe): first time calling pavlov media? yes When did the issue started to happen?just now Is the issue happening on that device only or on multiple devices? 2 Is this wire or wireless? wireless are you encountering any error message? NA Do you have a router situated in you're apartment? NA Is Private Wi-Fi turned OFF or ON? OFF

Trouble Shooting: Check for the MAC Address & MAC Randomization Check if the device is registered in the account. Advise to forget and reconnect to the network. Have resident power cycle the device.

Ticket Number- 392276 Checked Property Case: Y-None Checked Supported Elements in Infrastructure Tab: y Registration Enabled: NA Myaccount Link Provided:NA

Link to Houston Account: https:NA

Resolution: transfer to t2. cause issue persist internet will automatically connect and disconnects

Name of Caller: Christian Langlois

Service Location: Cambridge Oaks

Address: 4444 cullen blvd 77004

MDU Unit #:1301

MDU Building #:13

Email Address: Christian048B@proton.me

Call Back #: 8324702317

Make and Model: DEL LAPTOP

MAC ADDRESS: BEDCC0A2BD83

Issue : just registered devices but could not access the internet

Key Questions Asked (Probe): first time calling pavlov media? no When did the issue started to happen?just now Is the issue happening on that device only or on multiple devices?2 Is this wire or wireless? wireless are you encountering any error message? NA Do you have a router situated in you're apartment? NA Is Private Wi-Fi turned OFF or ON? off

Trouble Shooting: Check for the MAC Address & MAC Randomization Check if the device is registered in the account. Advise to forget and reconnect to the network. Have resident power cycle the device.

Ticket Number- 392320 Checked Property Case: Y-None Checked Supported Elements in Infrastructure Tab: Y Registration Enabled:Y Myaccount Link Provided:Y

Link to Houston Account: https:https://myaccount.pavlovmedia.net/#/devices?mimic=0ace6c24-a4a1-406d-93c5-1e0f8036edd6

Resolution: double check the mac address and refresh and also did basic troubleshooting

Name of Caller: Stephanie mei

Service Location: 406 E Clark

Address: 406 E clark street unit number 5 unit 5 61820

MDU Unit #:05

MDU Building #: NA

Email Address: stephaniemei.1127@gmail.com

Call Back #: (312) 714-0237

Make and Model: samsung galxy flip 5

MAC ADDRESS: E4:0B:1B:37:CC:BD

Issue : just moved in and needs help to get the wifi connected

Key Questions Asked (Probe): first time calling pavlov media?yes When did the issue started to happen?just now Is the issue happening on that device only or on multiple devices?2 Is this wire or wireless? wireless are you encountering any error message? no Do you have a router situated in you're apartment? no Is Private Wi-Fi turned OFF or ON? OFF

Trouble Shooting: Check for the MAC Address & MAC Randomization Check if the device is registered in the account. Advise to forget and reconnect to the network. Have resident power cycle the device.

Ticket Number-392361 Checked Property Case: Y-None Checked Supported Elements in Infrastructure Tab: NA Registration Enabled:NA Myaccount Link Provided:NA

Link to Houston Account: https:NA

Resolution: did all the basic troubleshooting needed but it will not still direct resident on the intended page transfer to T2 for further help

Name of Caller: Michael Corum

Service Location: 203 Bryce Lane

Address: 203 Bryce Ln Tolono Township TolonoIllinois (US)61880 United States

MDU Unit #:

MDU Building #:

Email Address: mcorum22@gmail.com

Call Back #: 1 (217) 606-9511

Make and Model: iphone 11

MAC ADDRESS: Cleint doesnt wanna give the mac adrress

Issue :

Key Questions Asked (Probe): first time calling pavlov media? NO When did the issue started to happen?NO Is the issue happening on that device only or on multiple devices?NA Is this wire or wireless? WIRELESS are you encountering any error message? NO Do you have a router situated in you're apartment? NO Is Private Wi-Fi turned OFF or ON? NA

Trouble Shooting: NO BASIC TROUBLE SHOOTING

Ticket Number- 392385 Checked Property Case: Y-None Checked Supported Elements in Infrastructure Tab: Y Registration Enabled:N Myaccount Link Provided:N

Link to Houston Account: https:NA

Resolution: transfer to FTTX AMG for further assistance

08/20/2024

Name of Caller: Kelvin Jones

Service Location: [TXTEUCY] University Courtyard

Address: 2315 S 1st St TempleTexas (US)76504 United States

MDU Unit #: 1105

MDU Building #: 2

Email Address: kelvin.chambers@icloud.com

Call Back #: 5129625136

Make and Model: roku tv

MAC ADDRESS: D8:31:34:2B:B2:CF

Issue : issue connecting to roku to the internet

Key Questions Asked (Probe): first time calling pavlov media? yes When did the issue started to happen?just now Is the issue happening on that device only or on multiple devices? just roku Is this wire or wireless? wirlress are you encountering any error message? no Do you have a router situated in you're apartment? no Is Private Wi-Fi turned OFF or ON?

Trouble Shooting: Check for the MAC Address & MAC Randomization Check if the device is registered in the account. Advise to forget and reconnect to the network. Have resident power cycle the device.

Ticket Number- 392773 Checked Property Case: Y-None Checked Supported Elements in Infrastructure Tab: Y Registration Enabled:N Myaccount Link Provided:Y

Link to Houston Account: https:https://myaccount.pavlovmedia.net/#/devices?mimic=e7ab063c-a57f-457f-b8e0-d17db2e92b32

Resolution: just on and off the device and it automatically read from the server itself

Name of Caller: Daqian Li

Service Location: MOCODEC] The Decker (fka/Orr Street Lofts)

Address: MOCODEC] The Decker (fka/Orr Street Lofts)

MDU Unit #: 406

MDU Building #:A

Email Address: lidaqian0204@gmail.com

Call Back #: (573) 355-0952

Make and Model: Desktop and phone

MAC ADDRESS: customer doesn't want to give the mac address

Issue : internet from apartment just broke down and the whole building

Key Questions Asked (Probe): first time calling pavlov media? no When did the issue started to happen?just now Is the issue happening on that device only or on multiple devices? 2 Is this wire or wireless? both are you encountering any error message? no Do you have a router situated in you're apartment? no Is Private Wi-Fi turned OFF or ON? off

Trouble Shooting: outage

Ticket Number- 392792 Checked Property Case: Y-None Checked Supported Elements in Infrastructure Tab:
Registration Enabled: Myaccount Link Provided:

Link to Houston Account: https:https://houston.pavlovmedia.net/#/widgets/user-search-diagnostics?query=emailAddresses:lidaqian0204@gmail.com*~

Resolution: advice the resident they will receive a automated call when the internet is back and working

Name of Caller: matty lavery

Service Location: [TXLUUNI] University Trails

Address: 2210 Main St. 15 LubbockTexas (US)79401 United States

MDU Unit #:

MDU Building #:

Email Address: mlavery@ttu.edu

Call Back #: 8066765689

Make and Model: NA

MAC ADDRESS: Resident was in a hurry and didnt gave the mac address

Issue :trying to set up the wifi but cant make account always brings me to a blank page

Key Questions Asked (Probe): first time calling pavlov media? Yes When did the issue started to happen?just now Is the issue happening on that device only or on multiple devices?all Is this wire or wireless? wireless are you encountering any error message? NA Do you have a router situated in you're apartment?no Is Private Wi-Fi turned OFF or ON? OFF

Trouble Shooting: Check for the MAC Address & MAC Randomization Check if the device is registered in the account. Advise to forget and reconnect to the network. Have resident power cycle the device.

Ticket Number- 392820 Checked Property Case: Y-None Checked Supported Elements in Infrastructure Tab:
Registration Enabled: Myaccount Link Provided:

Link to Houston Account: https:

Resolution: just told the resident to off the data and try to connect to any pavlov network and try to serf again and it automatically directed her to the right welcoming page for Pavlov

Name of Caller: brennetta thames

Service Location: [NJNBRHA] SoCam 290

Address: 290 George St 308B New BrunswickNew Jersey (US)08901 United States

MDU Unit #:na

MDU Building #:NA

Email Address: bethames14@gmail.com

Call Back #: 5168628150

Make and Model: Del laptop

MAC ADDRESS: 28:6B:35:F7:F9:90

Issue : calling because she is sec registered but still cant browse

Key Questions Asked (Probe): first time calling pavlov media? yes When did the issue started to happen?30mins Is the issue happening on that device only or on multiple devices? 1 Is this wire or wireless? wireless are you encountering any error message? no Do you have a router situated in you're apartment? NO Is Private Wi-Fi turned OFF or ON? OFF

Trouble Shooting: Check for the MAC Address & MAC Randomization Check if the device is registered in the account. Advise to forget and reconnect to the network. Have resident power cycle the device.

Ticket Number- 392832 Checked Property Case: Y-None Checked Supported Elements in Infrastructure Tab: y Registration Enabled:y Myaccount Link Provided:y

Link to Houston Account: https:https://houston.pavlovmedia.net/#/widgets/user-search-diagnostics?query=emailAddresses:bethames14@gmail.com*~

Resolution: just readded the same mac address on the resident account and told the resident to also power cycle the device

Name of Caller: mia kerl

Service Location: District at Campus West

Address: 1308 Plum St 3 3509 Fort CollinsColorado (US)80521 United States

MDU Unit #: 3509

MDU Building #:3

Email Address: missmiakerl@gmail.com

Call Back #: 6302090513

Make and Model: Iphone 14 pro

MAC ADDRESS: F0:D7:93:AE:06:1E

Issue : just moved in. and need help setting up the internet

Key Questions Asked (Probe): first time calling pavlov media? yes When did the issue started to happen?just now Is the issue happening on that device only or on multiple devices? 2 Is this wire or wireless? wireless are you encountering any error message? no Do you have a router situated in you're apartment? no Is Private Wi-Fi turned OFF or ON? off

Trouble Shooting: Check for the MAC Address & MAC Randomization Check if the device is registered in the account. Advise to forget and reconnect to the network. Have resident power cycle the device.

Ticket Number- 392944 Checked Property Case: Y-None Checked Supported Elements in Infrastructure Tab: y Registration Enabled:y Myaccount Link Provided:y

Link to Houston Account: https: https://myaccount.pavlovmedia.net/#/devices?mimic=f7cfa188-e81b-4212-801a-46aa34dbd51e

Resolution: just walk through the resident on the right website and connected her devices and got the mac address

Name of Caller: mario gomez

Service Location: [AZTURES] The Ranch at Star Pass

Address: 41 S Shannon Rd TucsonArizona (US)85745 United States

MDU Unit #:10

MDU Building

Email Address: mariogomez7@yahoo.com

Call Back #: 1 (915) 328-1444

Make and Model: w2400 router

MAC ADDRESS: 20:23:51:C4:F3:64

Issue :install wifi or router but it wont work

Key Questions Asked (Probe): first time calling pavlov media? NO When did the issue started to happen? just now Is the issue happening on that device only or on multiple devices? all Is this wire or wireless? wireless are you encountering any error message? NO Do you have a router situated in you're apartment? NO Is Private Wi-Fi turned OFF or ON? OFF

Ticket Number- 392956 Checked Property Case: Y-None Checked Supported Elements in Infrastructure Tab: N Registration Enabled:N Myaccount Link Provided: N

Link to Houston Account: https: NA

Resolution: transfer to t2 cause the router only shows white light

Name of Caller: jaelyn Ramirez

Service Location: [TXHU1879] 18 Seventy-Nine (1879)

Address: 5020 Sam Houston Ave Hunts ville Texas (US)77340 United States

MDU Unit #:18

MDU Building #:1824

Email Address: jaelynramirez3@gmail.com

Call Back #:5127927157

Make and Model: Vizio TV

MAC ADDRESS: e838a03dc4b4- E838A031F486

Issue : having problems tv to the internet

Key Questions Asked (Probe): first time calling pavlov media? no When did the issue started to happen?just now Is the issue happening on that device only or on multiple devices? just 1 Is this wire or wireless? wireless are you encountering any error message? NA Do you have a router situated in you're apartment? NA Is Private Wi-Fi turned OFF or ON? NA

Trouble Shooting: Check for the MAC Address & MAC Randomization Check if the device is registered in the account. Advise to forget and reconnect to the network. Have resident power cycle the device.

Ticket Number-392969 Checked Property Case: Y-None Checked Supported Elements in Infrastructure Tab: Y Registration Enabled:Y Myaccount Link Provided:Y

Link to Houston Account: https:https://myaccount.pavlovmedia.net/#/devices?mimic=50f95e83-0c6b-4f08-8c90-763631e00996

Resolution: JUST ADDED THE 2 MAC ADDRESS FROM THE ACCOUNT

Name of Caller: Lyan Gonzalez

Service Location: ILCU905LOC

Address: 905 locust street 61820

MDU Unit #:210

MDU Building #:

Email Address: lyangonzalez288@gmail.com

Call Back #: (779) 381-1719

Make and Model: iphone 14 pro max

MAC ADDRESS: 7022FEA0283F

Issue : just ,move in and need help for wifi set up

Key Questions Asked (Probe): first time calling pavlov media? yes When did the issue started to happen? just now Is the issue happening on that device only or on multiple devices?all Is this wire or wireless? both are you encountering any error message? no Do you have a router situated in you're apartment?yes Is Private Wi-Fi turned OFF or ON? off

Trouble Shooting: Check for the MAC Address & MAC Randomization Check if the device is registered in the account. Advise to forget and reconnect to the network. Have resident power cycle the device.

Ticket Number- Checked Property Case: Y-None Checked Supported Elements in Infrastructure Tab: NA Registration Enabled:NA Myaccount Link Provided:NA

Link to Houston Account: https:NA

Resolution: JUST GAVE THE PASSWORD ON THE MODEM TO THE RESIDENT

Name of Caller: martin camacho

Service Location: [TXLUUNI] University Trails

Address: 2210 Main St. 13 LubbockTexas (US)79401 United States

MDU Unit #:

MDU Building #:13

Email Address: Marticam@ttu.edu

Call Back #: 9563203045

Make and Model: amazonaecho show

MAC ADDRESS: 08:7C:39:8F:DE:40

Issue :just moved in cant connect to alexa

Key Questions Asked (Probe): first time calling pavlov media? no When did the issue started to happen?just now Is the issue happening on that device only or on multiple devices? 2 Is this wire or wireless? wireless are you encountering any error message? no Do you have a router situated in you're apartment? no Is Private Wi-Fi turned OFF or ON? off

Trouble Shooting: Check for the MAC Address & MAC Randomization Check if the device is registered in the account. Advise to forget and reconnect to the network. Have resident power cycle the device.

Ticket Number- 393016 Checked Property Case: Y-None Checked Supported Elements in Infrastructure Tab:Y Registration Enabled:Y Myaccount Link Provided:Y

Link to Houston Account: https:https://houston.pavlovmedia.net/#/widgets/user-search-diagnostics?query=emailAddresses:Marticam@ttu.edu*~

Resolution: JUST ADDED THE MAC ADDRESS ON THE ACCOUNT but cleint isolation

Name of Caller: robel stiethanos

Service Location: [INMUVIL] Village Promenade

Address: 1623 W University Ave 2 438 MuncieIndiana (US)47303 United States

MDU Unit #:

MDU Building #:

Email Address: stiphanos2006@gmail.com

Call Back #: 9106500883

Make and Model: computer

MAC ADDRESS: f4c88a7623a7- 00ffc52de584 - c87f54ca9a99

Issue : trying to get the internet up and the resident needs helps

Trouble Shooting: Check for the MAC Address & MAC Randomization Check if the device is registered in the account. Advise to forget and reconnect to the network. Have resident power cycle the device.

Ticket Number- Checked Property Case: Y-None Checked Supported Elements in Infrastructure Tab:y
Registration Enabled:y Myaccount Link Provided:y

Link to Houston Account: https:https://myaccount.pavlovmedia.net/#/devices?mimic=5d5aeee8-7c9e-4f08-842e-69401f9ebde6

Resolution: transfer to t2 cause issue still persist and customer still cant browse

Name of Caller: eric highpower

Service Location: [GAANRAM] Rambler Athens

Address: 558 West Broad Street Bldg S 516S AthensGeorgia (US)30601 United States

MDU Unit #: [GAANRAM] Rambler Athens / [1156877] Bldg S / [1157488] 516S

MDU Building #:S

Email Address: jarrell.hightower@gmail.com

Call Back #: 6185500772

Make and Model: macbook air

MAC ADDRESS: 1C9180DD304C

Issue : am having connection with one of the devices.

Key Questions Asked (Probe): first time calling pavlov media? NO When did the issue started to happen?just now Is the issue happening on that device only or on multiple devices?1 Is this wire or wireless? wireless are you encountering any error message? NA Do you have a router situated in you're apartment? NA Is Private Wi-Fi turned OFF or ON? off

Trouble Shooting: Check for the MAC Address & MAC Randomization Check if the device is registered in the account. Advise to forget and reconnect to the network. Have resident power cycle the device.

Ticket Number- 393146 Checked Property Case: Y-None Checked Supported Elements in Infrastructure Tab:y
Registration Enabled:y Myaccount Link Provided:y

Link to Houston Account: https:https://myaccount.pavlovmedia.net/#/devices?mimic=74c8c027-1177-453f-8969-676278a07b7a

Resolution: resident still cant browse even if the correct mac address was inputted on the account

Name of Caller: olivia kinney

Service Location: [ARFAYOU] YOUnion Fayetteville

Address 376 W. Watson Street Bldg 1 F4-402 FayettevilleArkansas (US)72701 United States

MDU Unit #:F@-245

MDU Building #:1

Email Address: oskinney@gmail.com

Call Back #: 8178896654

Make and Model: iphone 14

MAC ADDRESS: B8144D9947C7

Issue : having an issue with the wifi using the phone

Key Questions Asked (Probe): first time calling pavlov media? yes When did the issue started to happen?JUST NOW Is the issue happening on that device only or on multiple devices?1 Is this wire or wireless? WIRELESS are you encountering any error message? NA Do you have a router situated in you're apartment? NA Is Private Wi-Fi turned OFF or ON? NA

Trouble Shooting: Check for the MAC Address & MAC Randomization Check if the device is registered in the account. Advise to forget and reconnect to the network. Have resident power cycle the device.

Ticket Number- Checked Property Case: Y-None Checked Supported Elements in Infrastructure Tab: y Registration Enabled:y Myaccount Link Provided:y

Link to Houston Account: https:https://myaccount.pavlovmedia.net/#/devices?mimic=873227da-f2a5-47a1-a978-ad49255933c3

Resolution: transfer to T2 since the issue persist and customer said that it works on other device but not on her phone

Name of Caller: jason keller

Service Location: [ILMA201EFADR2] 201 E Fawn Dr

Address: 201 E Fawn Dr MahometIllinois (US)61853 United States

MDU Unit #:NA

MDU Building #:NA

Email Address: promedic207@gmail.com

Call Back #: 2178419491

Make and Model: iphone

MAC ADDRESS: resident doesnt wanna give the mac address

Issue : NA

Key Questions Asked (Probe): first time calling pavlov media? no When did the issue started to happen?3 hours Is the issue happening on that device only or on multiple devices?all Is this wire or wireless? wirelss are you encountering any error message? NA Do you have a router situated in you're apartment? NA Is Private Wi-Fi turned OFF or ON? NA

Trouble Shooting: Check for the MAC Address & MAC Randomization Check if the device is registered in the account. Advise to forget and reconnect to the network. Have resident power cycle the device.

Ticket Number- 393187 Checked Property Case: Y-None Checked Supported Elements in Infrastructure Tab: y Registration Enabled:y Myaccount Link Provided:y

Link to Houston Account: https:https://houston.pavlovmedia.net/#/widgets/user-search-diagnostics?query=emailAddresses:promedic207@gmail.com*~

Resolution: transfer to t2 cause the modem is red for almost 3 hours

Name of Caller: xiuping lau

Service Location: JSM living

Address: 201 south wright street 61820

MDU Unit #:103

MDU Building #:20

Email Address: acnountpluspavlov@fps@.org

Call Back #:

Make and Model:

MAC ADDRESS:

Issue : just moved and needs help with wifi. ethernet connecter on the wall plug in it.. his asking for the ethernet on the wall

Key Questions Asked (Probe): first time calling pavlov media? yes When did the issue started to happen?just now Is the issue happening on that device only or on multiple devices? Is this wire or wireless? are you encountering any error message? Do you have a router situated in you're apartment? Is Private Wi-Fi turned OFF or ON?

Trouble Shooting: Check for the MAC Address & MAC Randomization Check if the device is registered in the account. Advise to forget and reconnect to the network. Have resident power cycle the device.

Ticket Number- 393223 Checked Property Case: Y-None Checked Supported Elements in Infrastructure Tab:
Registration Enabled: Myaccount Link Provided:

Link to Houston Account: https:NA

Resolution: resident needs help on the wall jack on his room

Name of Caller: Tezera Rahiwa

Service Location:

Address: 510 south muller park way-

MDU Unit #:NA

MDU Building #:NA

Email Address: RahiwaTezera@gmail.com

Call Back #:(317) 999-3986

Make and Model: iphone12

MAC ADDRESS: customer dont wanna give the mac address

Issue :

Trouble Shooting:

Ticket Number- Checked Property Case: Y-None Checked Supported Elements in Infrastructure Tab:
Registration Enabled: Myaccount Link Provided:

Link to Houston Account: https:

Resolution:

08/21/2024

Name of Caller: nuriah perea

Service Location: [FLWGFLC2] Flamingo Crossings West

Address: Winter GardenFlorida (US)34787 United States

MDU Unit #:41303

MDU Building #:41

Email Address: nrperea902@gmail.com

Call Back #: 5202525775

Make and Model: windows think pad

MAC ADDRESS: 48452029E343

Issue : trying to register the laptop

Key Questions Asked (Probe): first time calling pavlov media? no When did the issue started to happen?just now Is the issue happening on that device only or on multiple devices? just 1 Is this wire or wireless? wireless are you encountering any error message? no Do you have a router situated in you're apartment? none Is Private Wi-Fi turned OFF or ON? off

Trouble Shooting: Check for the MAC Address & MAC Randomization Check if the device is registered in the account. Advise to forget and reconnect to the network. Have resident power cycle the device.

Ticket Number- Checked Property Case: Y-None Checked Supported Elements in Infrastructure Tab: y Registration Enabled:y Myaccount Link Provided:y

Link to Houston Account: https://myaccount.pavlovmedia.net/#/devices?mimic=5fd01a77-f276-4c09-b71d-5c098c195153

Resolution: just deleted the old mac address and added it on the new main account

Name of Caller: elizabeth callan

Service Location: [SCSEEPC] Epoch Clemson

Address: 8110 Jacobs Rd SenecaSouth Carolina (US)29678 United States

MDU Unit #: 17A

MDU Building #:NA

Email Address: elizabeth.callan@gmail.com

Call Back #: 9083349710

Make and Model: Iphone 15

MAC ADDRESS: 0C:6A:C4:3E:5D:3F

Issue : All the devices are not working and can't connect to the internet .

Key Questions Asked (Probe): first time calling pavlov media? yes When did the issue started to happen?just now Is the issue happening on that device only or on multiple devices? all Is this wire or wireless? wireless are you encountering any error message? NA Do you have a router situated in you're apartment? NA Is Private Wi-Fi turned OFF or ON? Off

Trouble Shooting: Check for the MAC Address & MAC Randomization Check if the device is registered in the account. Advise to forget and reconnect to the network. Have resident power cycle the device.Y

Ticket Number- 393558 Checked Property Case: Y-None Checked Supported Elements in Infrastructure Tab: Y Registration Enabled:Y Myaccount Link Provided:

Link to Houston Account: https:https://myaccount.pavlovmedia.net/#/devices?mimic=bee4ff63-af92-4c48-84a0-6a91ffddeade

Resolution: Transfer to tier2 cause the internet doesnt seem to work even when mac address is added on the account.

Name of Caller: rocco eelano

Service Location U of A Honors:

Address: 1101 E Mabel St TucsonArizona (US)85719 United States

MDU Unit #: 6014

MDU Building #: B

Email Address: rpelano@arizona.edu

Call Back #: 4806259917

Make and Model: SelfMade- galazy samsanung

MAC ADDRESS: 04:7C:16:CA:49:EE - 9C:73:B1:B1:93:7B

Issue : cant conenct to the internet for other devices

Key Questions Asked (Probe): first time calling pavlov media? Yes When did the issue started to happen?JUST NOW Is the issue happening on that device only or on multiple devices? ONLY1 Is this wire or wireless? WIRELESS are you encountering any error message? na Do you have a router situated in you're apartment? na Is Private Wi-Fi turned OFF or ON? OFF

Trouble Shooting: Check for the MAC Address & MAC Randomization Check if the device is registered in the account. Advise to forget and reconnect to the network. Have resident power cycle the device.

Ticket Number- 393571 Checked Property Case: Y-None Checked Supported Elements in Infrastructure Tab:
Registration Enabled: Myaccount Link Provided:

Link to Houston Account: https:https://myaccount.pavlovmedia.net/#/devices?mimic=0c24f5eb-0ef6-49a9-a775-e0645c94dd3c

Resolution: the internet worked when the mac address was connected to the account and some other devices as well

Name of Caller: Tyler Howell

Service Location: [TXLA608NEDADR] 608 New Dawn Dr

Address: 608 New Dawn Dr LavonTexas (US)75166 United States

MDU Unit #:NA

MDU Building #:NA

Email Address: contact@tyler-howell.com

Call Back #: 9795710796

Make and Model: NA

MAC ADDRESS: customer didnt give the mac address

Issue :got a call for installation

Key Questions Asked (Probe): first time calling pavlov media? NA When did the issue started to happen?NA Is the issue happening on that device only or on multiple devices?NA Is this wire or wireless? NA are you encountering any error message? NA Do you have a router situated in you're apartment? NA Is Private Wi-Fi turned OFF or ON? NA

Trouble Shooting:NA

Ticket Number- 393492 Checked Property Case: Y-NoneNA Checked Supported Elements in Infrastructure Tab: NA Registration Enabled:NA Myaccount Link Provided:NA

Link to Houston Account: https:Na

Resolution: transfer to FTTH t2 due to the call was for installation and resident was in a hurry

Name of Caller: sierra jones

Service Location: [AZTEVDS] Vista Del Sol

Address: TempeArizona (US)85281 United States

MDU Unit #:2101

MDU Building #: H

Email Address: sierra.n2022@gmail.com

Call Back #: 3144098821

Make and Model: iphone14

MAC ADDRESS:

Issue : still cant connect on wifi while the resident is in the room and when she goes out of the balcony it will automatically load

Key Questions Asked (Probe): first time calling pavlov media? no When did the issue started to happen?just now Is the issue happening on that device only or on multiple devices? all Is this wire or wireless? wireless are you encountering any error message? none Do you have a router situated in you're apartment? none Is Private Wi-Fi turned OFF or ON? off

Trouble Shooting Check for the MAC Address & MAC Randomization Check if the device is registered in the account. Advise to forget and reconnect to the network. Have resident power cycle the device.:

Ticket Number- 392975 Checked Property Case: Y-None Checked Supported Elements in Infrastructure Tab: N Registration Enabled:N Myaccount Link Provided:N

Link to Houston Account: https:https://myaccount.pavlovmedia.net/#/devices?mimic=f862fd7e-f6be-4bdb-b96a-c3c08845c496

Resolution: Transfer to T2 cause issue still persist every time resident is in the room the internet wont load but every time she is in the balcony the Wi-Fi will be work

Name of Caller: jenna steele

Service Location: [KYLETNC] The Townhomes at Newtown Crossing

Address: 843 S Broadway LexingtonKentucky (US)40504 United States

MDU Unit #: 7107

MDU Building #:07

Email Address: jennasteele03@gmail.com

Call Back #: 8592293215

Make and Model: Hatch Alarm Clock

MAC ADDRESS: A0:B7:65:64:A1:C6

Issue : having trouble connecting to the wifi with one of resident devices

Key Questions Asked (Probe): first time calling pavlov media? no When did the issue started to happen?just now Is the issue happening on that device only or on multiple devices? Is this wire or wireless? are you encountering any error message? Do you have a router situated in you're apartment? Is Private Wi-Fi turned OFF or ON?

Trouble Shooting: Check for the MAC Address & MAC Randomization Check if the device is registered in the account. Advise to forget and reconnect to the network. Have resident power cycle the device.

Ticket Number- 393709 Checked Property Case: Y-None Checked Supported Elements in Infrastructure Tab:Y Registration Enabled:N Myaccount Link Provided:Y

Link to Houston Account: https:https://myaccount.pavlovmedia.net/#/devices?mimic=2ba8201e-2433-4da1-a1d9-9dfba181157b

Resolution: transfer to T2 cause the hatch alarm won't connect to the Wi-Fi and it would still load after resetting the devices and everything would stay the same

Name of Caller: clarice gages

Service Location: [TXLA807FODR] 807 Footpath Dr

Address: 847 Footpath Dr, Lavon, TX 75166 LavonTexas (US)75166 United States

MDU Unit #:

MDU Building #:

Email Address: clardiggs22@gmail.com

Call Back #: 1 (315) 286-7445

Make and Model: giga spire blast

MAC ADDRESS: 60:D8:98:9C:FD:1F

Issue : her internet is not working, and the modem is blinking red

Key Questions Asked (Probe): first time calling pavlov media? no When did the issue started to happen?just happend Is the issue happening on that device only or on multiple devices? all Is this wire or wireless? wireless are you encountering any error message? NA Do you have a router situated in you're apartment? NA Is Private Wi-Fi turned OFF or ON? off

Trouble Shooting: Check for the MAC Address & MAC Randomization Check if the device is registered in the account. Advise to forget and reconnect to the network. Have resident power cycle the device.

Ticket Number- 393731 Checked Property Case: Y-None Checked Supported Elements in Infrastructure Tab:
Registration Enabled: Myaccount Link Provided:

Link to Houston Account: https:https://myaccount.pavlovmedia.net/#/profile?mimic=eace4c0c-ab9f-467a-ba0a-2e5ca3a08d39

Resolution: modem is blinking red and resident cant browse

Name of Caller: Leigh fisher

Service Location: [TXLA753SOSKWA] 753 Soar Sky Way

Address: 753 Soar Sky Way LavonTexas (US)75166 United States

MDU Unit #:NA

MDU Building #:NA

Email Address: texasleigh@gmail.com

Call Back #: 2142126626

Make and Model: iphone14

MAC ADDRESS: AC16152FBEC6

Issue : resident has no internet since 12:32pm and she cant update work

Key Questions Asked (Probe): first time calling pavlov media? no When did the issue started to happen?just 12:36am Is the issue happening on that device only or on multiple devices? all Is this wire or wireless? wireless are you encountering any error message? NA Do you have a router situated in you're apartment? NA Is Private Wi-Fi turned OFF or ON? NA

Trouble Shooting:

Ticket Number- Checked Property Case: Y-None Checked Supported Elements in Infrastructure Tab: n Registration Enabled:n Myaccount Link Provided:y

Link to Houston Account: https:https://houston.pavlovmedia.net/#/widgets/user-search-diagnostics?query=emailAddresses:texasleigh@gmail.com*~

Resolution: the modem was blinking green and then turned red.. then the resident turned if off and power cycle it then it turn green again but immediately turned red

Name of Caller: Adolfo Arreola

Service Location: [TXLA781DALN] 781 Daybreak Ln

Address: 781 Daybreak Ln LavonTexas (US)75166 United States

MDU Unit #:na

MDU Building #:NA

Email Address: adolfo.arreola1767@gmail.com

Call Back #: 4696840827

Make and Model: NA

MAC ADDRESS: NA

Issue : no internet since a hour ago

Key Questions Asked (Probe): first time calling pavlov media? no When did the issue started to happen?an hour ago Is the issue happening on that device only or on multiple devices?all Is this wire or wireless? wireless are you encountering any error message? NA Do you have a router situated in you're apartment? NA Is Private Wi-Fi turned OFF or ON? NA

Trouble Shooting:NA

Ticket Number- Checked Property Case: Y-None Checked Supported Elements in Infrastructure Tab: NA Registration Enabled:NA Myaccount Link Provided:NA

Link to Houston Account: https:NA

Resolution: just waiting for the maintenance to finish

Name of Caller: Gabriella Delgado

Service Location: [TXLUTOP] U Club Townhomes at Overton Park (Lubbock)

Address: 2210 Glenna Goodacre Blvd LubbockTexas (US)79401 United States

MDU Unit #:

MDU Building #:

Email Address: gabjoydelg@gmail.com

Call Back #: 2104594045

Make and Model: Xbox series S

MAC ADDRESS: 4c3bdf3511ad

Issue : trying to connect xbox to the internet

Key Questions Asked (Probe): first time calling pavlov media? No When did the issue started to happen?just now Is the issue happening on that device only or on multiple devices? just 1 Is this wire or wireless? wireless are you encountering any error message? NA Do you have a router situated in you're apartment? NA Is Private Wi-Fi turned OFF or ON? NA

Trouble Shooting: Check for the MAC Address & MAC Randomization Check if the device is registered in the account. Advise to forget and reconnect to the network. Have resident power cycle the device.

Ticket Number- 393824 Checked Property Case: Y-None Checked Supported Elements in Infrastructure Tab: Y Registration Enabled:Y Myaccount Link Provided:Y

Link to Houston Account: https:https://myaccount.pavlovmedia.net/#/devices?mimic=9bf8328d-b686-4163-927c-9e9cb365df82

Resolution: Transfer to t2 cause the xbox still wont read the wifi SSID and have tried multiple times to on and off and disconnect and reconnect but nothing work

Name of Caller: ryan s

Service Location: [AZTEVDS] Vista Del Sol

Address: 701 E Apache Blvd Tempe Arizona (US)85281 United States

MDU Unit #: 3068

MDU Building #: F

Email Address: rsweene9@asu.edu

Call Back #: 4804317775

Make and Model: mac book air m1

MAC ADDRESS: 10BD3A7F84F0

Issue : trying to register the computer on the account but it says its on the different account

Trouble Shooting: Check for the MAC Address & MAC Randomization Check if the device is registered in the account. Advise to forget and reconnect to the network. Have resident power cycle the device.

Ticket Number- 393876 Checked Property Case: Y-None Checked Supported Elements in Infrastructure Tab: Y Registration Enabled:Y Myaccount Link Provided:Y

Link to Houston Account: https:https://myaccount.pavlovmedia.net/#/devices?mimic=b3950e60-2b13-4444-aff2-2a996da7247a

Resolution: JUST PUT THE MAC ADDRESS ON THE RIGHT ACCOUNT

Name of Caller: kay kemp

Service Location:[AZTEVDS] Vista Del Sol

Address: 850 E Apache Blvd Cottonwood Apt 521 TempeArizona (US)85281 United States

MDU Unit #: 2114

MDU Building #: I

Email Address: kkemp8@asu.edu

Call Back #: 9012578939

Make and Model: mac book air

MAC ADDRESS: ACC9062AD3E5

Issue : trying to register the computer on the account but it says its on the different account

Key Questions Asked (Probe): first time calling pavlov media? NO When did the issue started to happen?JUST NOW Is the issue happening on that device only or on multiple devices?1 Is this wire or wireless? WIRELESS are you encountering any error message?na Do you have a router situated in you're apartment? NA Is Private Wi-Fi turned OFF or ON? OFF

Trouble Shooting: Check for the MAC Address & MAC Randomization Check if the device is registered in the account. Advise to forget and reconnect to the network. Have resident power cycle the devic

Ticket Number- Checked Property Case: Y-None Checked Supported Elements in Infrastructure Tab:
Registration Enabled: Myaccount Link Provided:

Link to Houston Account: https:https://myaccount.pavlovmedia.net/#/devices?mimic=edbce309-cfea-4d64-ab2b-b2b0001ae95a

Resolution: JUST PUT THE MAC ADDRESS ON THE RIGHT ACCOUNT

Name of Caller: ronald simmons

Service Location: [MIMPGRO] Reserve at Mt. Pleasant

Address: Mount PleasantMichigan (US)48858 United States

MDU Unit #:243

MDU Building #:2

Email Address: simmo5rl@cmich.edu

Call Back #: 6164019164

Make and Model: Series S xbox

MAC ADDRESS: F06E0B9F17DD- F06E0B9F17DF

Issue : trying to connect xbox to the internet.

Key Questions Asked (Probe): first time calling pavlov media? NO When did the issue started to happen?JUST NOW Is the issue happening on that device only or on multiple devices?1 Is this wire or wireless? BOTH are you encountering any error message? na Do you have a router situated in you're apartment? NA Is Private Wi-Fi turned OFF or ON? OFF

Trouble Shooting: Check for the MAC Address & MAC Randomization Check if the device is registered in the account. Advise to forget and reconnect to the network. Have resident power cycle the devicE

Ticket Number- 393908 Checked Property Case: Y-None Checked Supported Elements in Infrastructure Tab:Y
Registration Enabled:Y Myaccount Link Provided:Y

Link to Houston Account: https:https://myaccount.pavlovmedia.net/#/devices?mimic=6cef9d28-a5b3-47d2-96e3-c3278e1e8859

Resolution: just added the wireless mac to the account and the xbox started to work

Name of Caller: holley hibberd

Service Location: [MIALLOC] Locale

Address: 4967 Pierce Street Bldg 1 Apt 517 AllendaleMichigan (US)49401 United States

MDU Unit #:1

MDU Building #: NA

Email Address: holleyhibberd@gmail.com

Call Back #: 7348387042

Make and Model: iphone14

MAC ADDRESS: 88:1e:5a:02:9a:ff

Issue :

Trouble Shooting: having trouble log in cause she has no account

Ticket Number- 393927 Checked Property Case: Y-None Checked Supported Elements in Infrastructure Tab:
Registration Enabled: Myaccount Link Provided:Y

Link to Houston Account: https:https://myaccount.pavlovmedia.net/#/devices?mimic=d19ed1b2-1337-4f29-bac3-66aadb65d8ce

Resolution:

08/22/2024

Name of Caller: yuanfeng li

Service Location: [ILCUB310] Burnham 310

Address: 310 E Springfield Ave Champaign Illinois (US)61820 United States

MDU Unit #: 1407

MDU Building #: NA

Email Address: yl96@illinois.edu

Call Back #: 2174182013

Make and Model: macbook pro 2021 apple m1 mac chip

MAC ADDRESS: f4d48866c982

Issue: got a problem with a device and a account and he wants his old account to be inactive

Key Questions Asked (Probe): first time calling pavlov media? no When did the issue started to happen? just today Is the issue happening on that device only or on multiple devices?1 Is this wire or wireless? wireless are you encountering any error message? NA Do you have a router situated in you're apartment? NA Is Private Wi-Fi turned OFF or ON?

Trouble Shooting: Check for the MAC Address & MAC Randomization Check if the device is registered in the account. Advise to forget and reconnect to the network. Have resident power cycle the device.

Ticket Number- 394442 Checked Property Case: Y-None Checked Supported Elements in Infrastructure Tab: Y Registration Enabled:Y Myaccount Link Provided:Y

Link to Houston Account: https:https://myaccount.pavlovmedia.net/#/devices?mimic=8ae4246b-bdad-40df-ad3b-367423d445df

Resolution: just deleted the old mac address on the old account and added it on the new account

Name of Caller: cadence eger

Service Location: GAANRIV] River Club Apartments

Address: 1005 macon hwy Athens Georgia (US)30606 United States

MDU Unit #: NA

MDU Building #: NA

Email Address: cadanceeger@gmail.com

Call Back #: 6147384125

Make and Model: macbbok 12

MAC ADDRESS: C4:35:D9:95:8A:D1

Issue : her friends help her

Key Questions Asked (Probe): first time calling pavlov media? NO When did the issue started to happen?just now Is the issue happening on that device only or on multiple 1 Is this wire or wireless?wireless are you encountering any error message? NA Do you have a router situated in you're apartment? NA Is Private Wi-Fi turned OFF or ON? NA

Trouble Shooting: Check for the MAC Address & MAC Randomization Check if the device is registered in the account. Advise to forget and reconnect to the network. Have resident power cycle the device.

Ticket Number- 394486 Checked Property Case: Y-None Checked Supported Elements in Infrastructure Tab: Y Registration Enabled:Y Myaccount Link Provided:Y

Link to Houston Account: https:https://myaccount.pavlovmedia.net/#/profile?mimic=90cc05a2-535f-48cc-b8c5-c4bb3e7fb464

Resolution: transfer to tier 2 cause all the messages on the requested that the resident did came in invalid

Name of Caller: andrew chapman

Service Location: [FLGA4908NW13AVE] 4908 NW 13th Ave

Address: 4908 NW 13th Ave Gainesville Florida (US)32605 United States

MDU Unit #:NA

MDU Building #: NA

Email Address: algaenerd@gmail.com

Call Back #: 3865300670

Make and Model: Iphone13

MAC ADDRESS: DCB54FBE5A98

Issue :just had the pavlov installed and just trip on the little wireD THING WEERE THE RESIDENT trip on and now the wifi connection doesnt work cause the yellow thing is loose

Key Questions Asked (Probe): first time calling pavlov media? NO When did the issue started to happen? JUST NOW Is the issue happening on that device only or on multiple devices? ALL Is this wire or wireless? WIRED are you encountering any error message? na Do you have a router situated in you're apartment? NA Is Private Wi-Fi turned OFF or ON? NA

Trouble Shooting:. Check the wires connected to the wall jack or router Have resident unplug and re-plug the router or cable Check if the wall jack and cables are damaged Suggest to interchange both ends of the cable Power cycle the Device.

Ticket Number- 394499 Checked Property Case: Y-None Checked Supported Elements in Infrastructure Tab: Y Registration Enabled:N Myaccount Link Provided:Y

Link to Houston Account: https:https://houston.pavlovmedia.net/#/widgets/user-search-diagnostics?query=emailAddresses:algaenerd@gmail.com*~

Resolution: transfer to T2 for further assistance cause the resident doesnt know what to do due to the wire being loose

Name of Caller: lu Liyuan

Service Location: [ILCUB310] Burnham 310

Address: 310 E Springfield Ave ChampaignIllinois (US)61820 United States

MDU Unit #:NA

MDU Building #:NA

Email Address luliyuan2004@126.com

Call Back #: 2179795006

Make and Model: windows 10 shadow F

MAC ADDRESS: 80:B6:55:21:DD:A1

Issue : the resident added the I.P address of the account on the Wi-Fi but still won't let the resident browse

Key Questions Asked (Probe): first time calling pavlov media? NO When did the issue started to happen? JUST NOW Is the issue happening on that device only or on multiple devices? 1 Is this wire or wireless? WIRELESS are you encountering any error message? NA Do you have a router situated in you're apartment?NA Is Private Wi-Fi turned OFF or ON? OFF

Trouble Shooting: Check for the MAC Address & MAC Randomization Check if the device is registered in the account. Advise to forget and reconnect to the network. Have resident power cycle the device.

Ticket Number- 394518 Checked Property Case: Y-None Checked Supported Elements in Infrastructure Tab:Y
Registration Enabled:N Myaccount Link Provided:Y

Link to Houston Account: https:https://myaccount.pavlovmedia.net/#/devices?mimic=cb0aa9f0-1bf3-4578-bf10-58bacf07af8c

Resolution: trasnfer to t2 cause the computer wont load even if readding the mac address and power cycle the device as well

Name of Caller: penelope floerke

Service Location: [TXSMVOS] The View on the Square

Address: 228 Guadalupe St San MarcosTexas (US)78666 United States

MDU Unit #: 216

MDU Building #:1

Email Address: lanepenelope16@gmail.com

Call Back #: 5127815533

Make and Model: mac book air2022 m2/ toshiba and a amazon fire stick

MAC ADDRESS: CC:08:FA:65:90:2D/ 089798401E1F

Issue : trying to log in the wifi and register her device on the page cause her computer is registererd on another account

Key Questions Asked (Probe): first time calling pavlov media? no When did the issue started to happen?just now Is the issue happening on that device only or on multiple devices?just 1 Is this wire or wireless? wireless are you encountering any error message? NA Do you have a router situated in you're apartment? NA Is Private Wi-Fi turned OFF or ON? NA

Trouble Shooting: Check for the MAC Address & MAC Randomization Check if the device is registered in the account. Advise to forget and reconnect to the network. Have resident power cycle the device.

Ticket Number- 394574 Checked Property Case: Y-None Checked Supported Elements in Infrastructure Tab: Y Registration Enabled:Y Myaccount Link Provided:Y

Link to Houston Account: https:https://myaccount.pavlovmedia.net/#/devices?mimic=38daa55a-a908-4968-bd4b-2fdc7e2a7fa9

Resolution: JUST ADDED THE MAC ADDRESS ON THE RIGHT ACCOUNT AND THE INTERNET WORK. ALSO HELP RESIDRENT ON MULTIPLE DEVICE

Name of Caller: cameron collins

Service Location: [TXPRUCP] University College at Prairie

Address:

MDU Unit #:15

MDU Building #: 50

Email Address: ccollins54@pvamu.edu

Call Back #: 2812535997

Make and Model: mac book air

MAC ADDRESS: D0880C7E9748

Issue : trying to log in to the wifi. CAUSE WE NEED A PASSWORD

Key Questions Asked (Probe): first time calling pavlov media? no When did the issue started to happen?just now Is the issue happening on that device only or on multiple devices?all Is this wire or wireless? wireless are you encountering any error message? NA Do you have a router situated in you're apartment? NA Is Private Wi-Fi turned OFF or ON? NA

Trouble Shooting: Check for the MAC Address & MAC Randomization Check if the device is registered in the account. Advise to forget and reconnect to the network. Have resident power cycle the device.

Ticket Number- 394613 Checked Property Case: Y-None Checked Supported Elements in Infrastructure Tab:Y
Registration Enabled:N Myaccount Link Provided:Y

Link to Houston Account: https:https://houston.pavlovmedia.net/#/widgets/user-search-diagnostics?query=emailAddresses:ccollins54@pvamu.edu*~

Resolution: just gave the correct password and they were connected and ready to use the internet

Name of Caller: Ana Rojo Mascias

Service Location: [CASDCTP] BLVD 63 (STB: The Rive)

Address: 6345 El Cajon Blvd San Diego California (US)92115 United States

MDU Unit #:1402

MDU Building #:1

Email Address:rojomasciasana@gmail.com

Call Back #: 9167016689

Make and Model: lenevo computer

MAC ADDRESS: 30894A5503B6

Issue : trying to conenct to the internet but still wont load

Key Questions Asked (Probe): first time calling pavlov media? NO When did the issue started to happen?JUST NOW Is the issue happening on that device only or on multiple devices?ALL Is this wire or wireless? WIRELESS are you encountering any error message? na Do you have a router situated in you're apartment? na Is Private Wi-Fi turned OFF or ON? NA

Trouble Shooting: Check for the MAC Address & MAC Randomization Check if the device is registered in the account. Advise to forget and reconnect to the network. Have resident power cycle the device.

Ticket Number- 394641 Checked Property Case: Y-None Checked Supported Elements in Infrastructure Tab:
Registration Enabled: Myaccount Link Provided:

Link to Houston Account: https:https://myaccount.pavlovmedia.net/#/devices?mimic=38eb057e-47ff-42a2-a7ee-05be9e8055b2

Resolution: just relaoded and power cycle the device and also re added the mac address

Name of Caller: fatima diakite

Service Location: [NYALASH] Block 75

Address: 1475 Washington AveAlbanyNew York (US)12206United States

MDU Unit #:103

MDU Building #:B

Email Address:fdkid15@gmail.com

Call Back #: 7184270564

Make and Model: xbox

MAC ADDRESS: 0C:70:43:7B:47:FD - F46412534C63

Issue : just move to a new apartment and cant connect to the wifi using xbox

Key Questions Asked (Probe): first time calling pavlov media? NA When did the issue started to happen?just now Is the issue happening on that device only or on multiple devices?NA Is this wire or wireless? wireless are you encountering any error message? na Do you have a router situated in you're apartment? yes Is Private Wi-Fi turned OFF or ON? off

Trouble Shooting:

Check for the MAC Address & MAC Randomization Check if the device is registered in the account. Advise to forget and reconnect to the network. Have resident power cycle the device.

Ticket Number- 394741 Checked Property Case: Y-None Checked Supported Elements in Infrastructure Tab:Y
Registration Enabled:Y Myaccount Link Provided:Y

Link to Houston Account: https:https://myaccount.pavlovmedia.net/#/devices?mimic=2cae3437-a74c-4cd9-b578-2508e1520647

Resolution: just added the wireless mac and the xbox worked

Name of Caller: gentle hunt

Service Location: ILCU510EGRN

Address: jsm living

MDU Unit #:201

MDU Building #: 501

Email Address: gentlelha83@gmail.com

Call Back #: 3528701767

Make and Model: iphone15

MAC ADDRESS: oc:db:ea:a9:bb:fa

Issue : cant connect to the internet using all my devices

Key Questions Asked (Probe): first time calling pavlov media? no When did the issue started to happen?just now Is the issue happening on that device only or on multiple devices?all Is this wire or wireless? wireless are you encountering any error message? NA Do you have a router situated in you're apartment? NA Is Private Wi-Fi turned OFF or ON? NA

Trouble Shooting: Check for the MAC Address & MAC Randomization Check if the device is registered in the account. Advise to forget and reconnect to the network. Have resident power cycle the device.

Ticket Number- 394781 Checked Property Case: Y-None Checked Supported Elements in Infrastructure Tab: n Registration Enabled:n Myaccount Link Provided:Y

Link to Houston Account: https:NA

Resolution: caller said that there was no Wi-Fi box and cant connect to the Wi-Fi.. transfer to t2 for further assistance

Ticket Number- Name of Caller: tom muldrew

Service Location: [TXHI229NOTR] 229 Nottingham Trl

Address: 229 Nottingham TrlHickory CreekTexas (US)75065 United States

MDU Unit #:NA

MDU Building #:NA

Email Address: tommuldrew@gmail.com

Call Back #: 9723335047

Make and Model: iphone15

MAC ADDRESS: 98:0D:AF:EF:34:76

Issue : internet service is out for several hours

Key Questions Asked (Probe): first time calling pavlov media? no When did the issue started to happen?just now Is the issue happening on that device only or on multiple devices?all Is this wire or wireless? wireless are you encountering any error message? NA Do you have a router situated in you're apartment? NA Is Private Wi-Fi turned OFF or ON? NA

Ticket Number- 394819 Checked Property Case: Y-None Checked Supported Elements in Infrastructure Tab: Y Registration Enabled:N Myaccount Link Provided:NA

Link to Houston Account: https:na

Resolution: some light in the modem is not blinking and resident says that his wifi is still not working for more the 5hours.. transfer to t2 for more assistance Checked Property Case: Y-None Checked Supported Elements in Infrastructure Tab: Y Registration Enabled:N Myaccount Link Provided:NA

Link to Houston Account: https:na

Resolution: some light in the modem is not blinking and resident says that his wifi is still not working for more the 5hours.. transfer to t2 for more assistance

Name of Caller: wendy araujo

Service Location: TXSMAUR] Arba San Marcos

Address: 1980 Aquarena Springs Dr. Bldg 1 Apt 1310 San MarcosTexas (US)78666 United States

MDU Unit #: 1310

MDU Building #:1

Email Address: wendy.araujo2013@hotmail.com

Call Back #: 4692694924

Make and Model: apple tv - and laptop

MAC ADDRESS: 44C65D923046- a483e715c467

Issue: she need helps to register her account on pavlov

Key Questions Asked (Probe): first time calling pavlov media? yes When did the issue started to happen? just now Is the issue happening on that device only or on multiple devices?all Is this wire or wireless? wireless are you encountering any error message? NA Do you have a router situated in you're apartment? Na Is Private Wi-Fi turned OFF or ON? NA

Trouble Shooting: Check for the MAC Address & MAC Randomization Check if the device is registered in the account. Advise to forget and reconnect to the network. Have resident power cycle the device.

Ticket Number- 394851 Checked Property Case: Y-None Checked Supported Elements in Infrastructure Tab:
Registration Enabled: Myaccount Link Provided:Y

Link to Houston Account: https: https://myaccount.pavlovmedia.net/#/devices?mimic=66b7a205-0571-44b2-85f9-1e1615799e92

Resolution: just added the address to the new account and the devices automatically work

Name of Caller: sutton eddins

Service Location: ARFAGRO] Alight Fayetteville

Address: 1005 S School Ave Fayetteville Arkansas (US)72701United States

MDU Unit #: 205A

MDU Building #:1054

Email Address: suttoneddins@gmail.com

Call Back #: 4794146834

Make and Model: hp x360 laptop

MAC ADDRESS: 401A585406FE

Issue : the device is tied to the difference account

Key Questions Asked (Probe): first time calling pavlov media? no When did the issue started to happen?just now Is the issue happening on that device only or on multiple devices? just laptop Is this wire or wireless? wireless are you encountering any error message? no Do you have a router situated in you're apartment? NA Is Private Wi-Fi turned OFF or ON? OFF

Trouble Shooting: Check for the MAC Address & MAC Randomization Check if the device is registered in the account. Advise to forget and reconnect to the network. Have resident power cycle the device.

Ticket Number- 394890 Checked Property Case: Y-None Checked Supported Elements in Infrastructure Tab:Y Registration Enabled:N Myaccount Link Provided:Y

Link to Houston Account: https:https://myaccount.pavlovmedia.net/#/devices?mimic=f919af7d-6970-4740-bc5a-25aed42bb00e

Resolution: just added the rdevices on the right account

08/23/2024

Name of Caller: micheal kelly

Service Location: [LALECMA] Country Manor Apartments

Address: 400 Burgundy StB n/a Apt.294-LeesvilleLouisiana (US)71446 United States

MDU Unit #:294

MDU Building #:33

Email Address: kellymike378@yahoo.com

Call Back #:(337) 509-5308

Make and Model: NA

MAC ADDRESS: Resident didn't want give the mac address due to there was no internet and it was more then 1hour

Issue : have no internet for almost 1hour

Key Questions Asked (Probe): first time calling pavlov media? no When did the issue started to happen? about an hour Is the issue happening on that device only or on multiple devices?all Is this wire or wireless? wired are you encountering any error message? No Do you have a router situated in you're apartment? NA Is Private Wi-Fi turned OFF or ON? OFF

Trouble Shooting: Check for the MAC Address & MAC Randomization Check if the device is registered in the account. Advise to forget and reconnect to the network. Have resident power cycle the device.

Ticket Number- 395079 Checked Property Case: Y-None Checked Supported Elements in Infrastructure Tab:y
Registration Enabled:y Myaccount Link Provided:NA

Link to Houston Account: https:NA

Resolution: there was an outage and told the resident there was no estimated time

Name of Caller: Kathryn Willis

Service Location: [TXWAEDG] University Edge Waco

Address: 2001 S Fifth St Waco Texas (US)76706 United States

MDU Unit #:507

MDU Building #:5

Email Address: kathrynwillis@hot.rr.com

Call Back #: 2547445359

Make and Model: Iphone14

MAC ADDRESS: AA8135EF10

Issue : resident says that her internet is to slow and she cant event browse and her tv cable was also painted on and that why the tv doesn't work to.

Key Questions Asked (Probe): first time calling pavlov media? no When did the issue started to happen? last friday Is the issue happening on that device only or on multiple devices? all Is this wire or wireless? wireless are you encountering any error message? no Do you have a router situated in you're apartment? no Is Private Wi-Fi turned OFF or ON? off

Trouble Shooting: Check for the MAC Address & MAC Randomization Check if the device is registered in the account. Advise to forget and reconnect to the network. Have resident power cycle the device.

Ticket Number- 395102Checked Property Case: Y-None Checked Supported Elements in Infrastructure Tab: Y Registration Enabled:N Myaccount Link Provided:Y

Link to Houston Account: https:https://myaccount.pavlovmedia.net/#/devices?mimic=5e3c4206-a230-4844-9829-14345579c2a3

Resolution: transfer to T2 cause the issue persist and the net was to slow and the cable tv was painted on and now the tv cable doesn't work on both side and the internet still runs slow

Name of Caller: Sarah neuroth

Service Location: [INBLUCO] The Monroe

Address: 1150 South Clarizz Blvd BloomingtonIndiana (US)47401 United States

MDU Unit #: 266

MDU Building #: Q

Email Address: smneuroth@icloud.com

Call Back #: 5857754137

Make and Model: mac book air and ipad

MAC ADDRESS: C435D98EB1F7- D4:57:63:A0:12:87

Issue : trying to put up the wifi

Key Questions Asked (Probe): first time calling pavlov media? no When did the issue started to happen? Yesterday Is the issue happening on that device only or on multiple devices? all Is this wire or wireless? wireless are you encountering any error message? NA Do you have a router situated in you're apartment? NA Is Private Wi-Fi turned OFF or ON? OFF

Trouble Shooting: Check for the MAC Address & MAC Randomization Check if the device is registered in the account. Advise to forget and reconnect to the network. Have resident power cycle the device.

Ticket Number- 394526 Checked Property Case: Y-None Checked Supported Elements in Infrastructure Tab: Y Registration Enabled:Y Myaccount Link Provided: Y

Link to Houston Account: https:https://myaccount.pavlovmedia.net/#/devices?mimic=198dabb5-d42b-4b83-8994-3d417c6da9cf

Resolution: JUST ADDED THE MAC ADDRESS ON THE ACCOUNT

Name of Caller: skyler knight

Service Location: [TXSMRTR] The Retreat

Address: 512 Craddock Avenue San MarcosTexas (US)78666 United States

MDU Unit #:1241

MDU Building #:1

Email Address: knightsky621@gmail.com

Call Back #: 4242788238

Make and Model: samsung tv

MAC ADDRESS: 6C70CBE43450 -

Issue : JUST MOVED IN AND USES PAVLOV and needs help with tv

Key Questions Asked (Probe): first time calling pavlov media? no When did the issue started to happen?just now Is the issue happening on that device only or on multiple devices?just 1 Is this wire or wireless? wireless are you encountering any error message? NA Do you have a router situated in you're apartment? NA Is Private Wi-Fi turned OFF or ON? off

Trouble Shooting: Check for the MAC Address & MAC Randomization Check if the device is registered in the account. Advise to forget and reconnect to the network. Have resident power cycle the device.

Ticket Number- Checked Property Case: Y-None Checked Supported Elements in Infrastructure Tab:Y Registration Enabled:N Myaccount Link Provided:Y

Link to Houston Account: https:https://myaccount.pavlovmedia.net/#/devices?mimic=9400e8c4-a974-48e4-98be-b11966a017de

Resolution: JUST ADDED THE MAC ADDRESS on the account so the wifi work

Name of Caller: Gage Willette

Service Location: [FLTAUCW] U Club on Woodward

Address: 700 N WOODWARD AVE TALLAHASSEEFlorida (US)32304-2325 United States

MDU Unit #:NA

MDU Building #: NA

Email Address: gagew0513@gmail.com

Call Back #: 7345583562

Make and Model: NA

MAC ADDRESS: NA- Resident didnt wanna give the mac address

Issue : wanted to call support.. sereve pocket lost of the money due to the internet traffic jam

Key Questions Asked (Probe): first time calling pavlov media? no When did the issue started to happen? this summer Is the issue happening on that device only or on multiple devices? NA Is this wire or wireless? wireless are you encountering any error message? NA Do you have a router situated in you're apartment? NA Is Private Wi-Fi turned OFF or ON? NA

Trouble Shooting: NA

Ticket Number- 395255 Checked Property Case: Y-None Checked Supported Elements in Infrastructure Tab: Y Registration Enabled:N Myaccount Link Provided:Y

Link to Houston Account: https:https://houston.pavlovmedia.net/#/widgets/user-search-diagnostics?query=emailAddresses:gagew0513@gmail.com*~

Resolution: transfer to t2 cause the resident is frustrated and he needs to know what happening on the traffic jam with velocity and pavlov

Name of Caller: Jason Rosche

Service Location: [ILCU305ECLK] 305 East Clark Street

Address: 305 East Clark Street ChampaignIllinois (US)61820 United States

MDU Unit #:NA

MDU Building #:NA

Email Address: NA

Call Back #: 1 (708) 945-9219

Make and Model: NA

MAC ADDRESS: didt have any device with him at the momment

Issue : just wanted an updated cause there was no internet on the end of the resident

Trouble Shooting:NA

Ticket Number- 392433 Checked Property Case: Y-None Checked Supported Elements in Infrastructure Tab: NA Registration Enabled:NA Myaccount Link Provided:NA

Link to Houston Account: https:NA

Resolution: resident is waiting for the call back of T2 for 24hours for the update

Name of Caller: Tamara Tavarez

Service Location: Lubbock

Address: 1002 Frankford Ave, Lubbock, TX 79416

MDU Unit #:21

MDU Building #: 15

Email Address: TamaraTavarez915@gmail.com

Call Back #: (432) 246-0783

Make and Model: tcltv

MAC ADDRESS: resident cant find the mac address of the tv

Issue :Cant see the SSID or the name of the netwrok she wants to connect

Key Questions Asked (Probe): first time calling pavlov media? yes When did the issue started to happen?just now Is the issue happening on that device only or on multiple devices? Is this wire or wireless? wireless are you encountering any error message? Do you have a router situated in you're apartment? Is Private Wi-Fi turned OFF or ON?

Trouble Shooting: Check for the MAC Address & MAC Randomization Check if the device is registered in the account. Advise to forget and reconnect to the network. Have resident power cycle the device.

Ticket Number- Checked Property Case: Y-None Checked Supported Elements in Infrastructure Tab: Y Registration Enabled:N Myaccount Link Provided:NA

Link to Houston Account: https:NA

Resolution: transfer to t2 cause the resident is having a hard time to find the network or the SSID on her device.

Name of Caller: angelina agrillo

Service Location: [FLTA601] 601 South Copeland

Address: 601 S Copeland St 601 TallahasseeFlorida (US)32304 United States

MDU Unit #: 601

MDU Building #: B

Email Address: angelinaagrillo19@gmail.com

Call Back #: 7729994344

Make and Model: mac book air

MAC ADDRESS: 1C57DC609096

Issue : registered on a different device

Key Questions Asked (Probe): first time calling pavlov media? no When did the issue started to happen?just now Is the issue happening on that device only or on multiple devices? 1 Is this wire or wireless? wireless are you encountering any error message? NA Do you have a router situated in you're apartment? NA Is Private Wi-Fi turned OFF or ON? NA

Trouble Shooting: Check for the MAC Address & MAC Randomization Check if the device is registered in the account. Advise to forget and reconnect to the network. Have resident power cycle the device.

Ticket Number- 395341 Checked Property Case: Y-None Checked Supported Elements in Infrastructure Tab: Y Registration Enabled:Y Myaccount Link Provided:Y

Link to Houston Account: https:https://myaccount.pavlovmedia.net/#/devices?mimic=2ab9061a-d6af-4fc9-a530-09b572418e39

Resolution: just added the mac address of the roght account

Name of Caller: emma frith

Service Location: [TXSMAUR] Arba San Marcos

Address: 1980 Aquarena Springs Dr. San MarcosTexas (US)78666 United States

MDU Unit #: 2302

MDU Building #:2

Email Address: emma.frith0303@gmail.com

Call Back #: 5129220733

Make and Model: Vizio AND IPHONE13 PR

MAC ADDRESS: E838A0ABA6CD- 288EECF2F37F

Issue : just moved back in and cant connect trying to hook up tv but wont connect

Key Questions Asked (Probe): first time calling pavlov media? no When did the issue started to happen? last week Is the issue happening on that device only or on multiple devices?all Is this wire or wireless? wireless are you encountering any error message? no Do you have a router situated in you're apartment? yes Is Private Wi-Fi turned OFF or ON? off

Trouble Shooting: Check for the MAC Address & MAC Randomization Check if the device is registered in the account. Advise to forget and reconnect to the network. Have resident power cycle the device.

Ticket Number- Checked Property Case: Y-None Checked Supported Elements in Infrastructure Tab:Y
Registration Enabled:N Myaccount Link Provided:Y

Link to Houston Account: https:https://myaccount.pavlovmedia.net/#/devices?mimic=98cd3e57-e557-4e51-8f17-7108e1895f04

Resolution: just added the mac address on the account

Name of Caller: scott leoncini

Service Location: [TXCO3510BUDR] 3510 Buckingham Dr

Address: 3510 Buckingham DrCorinthTexas (US)76210United States

MDU Unit #:NA

MDU Building #:NA

Email Address: scottleoncini@gmail.com

Call Back #: 6198840205

Make and Model: Mac book pro

MAC ADDRESS: 4c327590dcb9

Issue : having a hard time to connect to the internet even with wifi extenders on. the internet is still slow

Key Questions Asked (Probe): first time calling pavlov media? no When did the issue started to happen? hour or 2 ago Is the issue happening on that device only or on multiple devices? 2 Is this wire or wireless? wireless are you encountering any error message? no internet connection Do you have a router situated in you're apartment? No Is Private Wi-Fi turned OFF or ON? OFF

Ticket Number- 395431 Checked Property Case: Y-None Checked Supported Elements in Infrastructure Tab:
Registration Enabled: Myaccount Link Provided:Y

Link to Houston Account: https:https://myaccount.pavlovmedia.net/#/mimic-controls?mimic=5ef170c2-6d5a-412d-946f-0951979dec08

Resolution: transfer to t2 for further assistance cause the internet is slow even with the wifi extender

Name of Caller: jack eck erc

Service Location:

Address: 303 chalmer unit 611 Champaign ill 61820

MDU Unit #:611

MDU Building #:303

Email Address: jackeckerc62@gamil.com

Call Back #(331) 627-8832

Make and Model: iphone15

MAC ADDRESS: 6057C8A6A0D5

Issue : internet is routher is plug in and cant find the password

Key Questions Asked (Probe): first time calling pavlov media? just now When did the issue started to happen?just now Is the issue happening on that device only or on multiple devices?all Is this wire or wireless? wireless are you encountering any error message? no Do you have a router situated in you're apartment? yes Is Private Wi-Fi turned OFF or ON? OFF

Ticket Number- NA Checked Property Case: Y-None Checked Supported Elements in Infrastructure Tab: N Registration Enabled:N Myaccount Link Provided:N

Link to Houston Account: https:NA

Resolution: N

08/24/2024

Name of Caller: micheal chan

Service Location: [ILCU565EGRE] 56.5 E Green

Address: 56 one haft east green street 61820

MDU Unit #: 204

MDU Building #: NA

Email Address: mehan1217@gmail.com

Call Back #: (331) 305-7165

Make and Model: iphone 12

MAC ADDRESS:

Issue :just called in for the Wi-Fi password

Key Questions Asked (Probe): first time calling pavlov media? yes When did the issue started to happen? just now Is the issue happening on that device only or on multiple devices? 2 device Is this wire or wireless? wireless are you encountering any error message? no Do you have a router situated in you're apartment? no Is Private Wi-Fi turned OFF or ON? NA

Ticket Number- 395759 Checked Property Case: Y-None Checked Supported Elements in Infrastructure Tab: N Registration Enabled: N Myaccount Link Provided: NA

Link to Houston Account: https: NA

Resolution: just gave the right password

Name of Caller: lilliana taylor

Service Location: FLWGFLC2] Flamingo Crossings West

Address: 11635 Rock Pigeon Loop Winter GardenFlorida (US)34787 United States

MDU Unit #:29211

MDU Building #:29

Email Address: lilliofthepool@gmail.com

Call Back #: 8643566609

Make and Model: ipone11 -

MAC ADDRESS: 4C:7C:D9:F0:2E:35 -

Issue : the computer cant connect to the Wi-Fi and the phone it kept cant connect

Key Questions Asked (Probe): first time calling pavlov media? no When did the issue started to happen? yesterday Is the issue happening on that device only or on multiple devices? 1 Is this wire or wireless? wireless are you encountering any error message? NA Do you have a router situated in you're apartment? NA Is Private Wi-Fi turned OFF or ON? off

Trouble Shooting: Check for the MAC Address & MAC Randomization Check if the device is registered in the account. Advise to forget and reconnect to the network. Have resident power cycle the device.

Ticket Number- Checked Property Case: Y-None Checked Supported Elements in Infrastructure Tab: Y Registration Enabled:N Myaccount Link Provided:Y

Link to Houston Account: https:https://myaccount.pavlovmedia.net/#/devices?mimic=f653bd03-f134-41af-8f8f-65cf7cc2f7cd

Resolution: JUST ADDED THE AMC ADDRESS ON THE ACCOUNT

Name of Caller: scott mickentosh

Service Location:

Address: 1 east Champaign ill 61820

MDU Unit #:

MDU Building #:

Email Address: scott@biggrovetavern.com

Call Back #: (773) 914-0102

Make and Model: NA

MAC ADDRESS: CLIENT DIDNT GIVE THE MAC ADDRESS

Issue : they have no internet service now biggrovetavern

Key Questions Asked (Probe): first time calling pavlov media? When did the issue started to happen? just now Is the issue happening on that device only or on multiple devices? all Is this wire or wireless? both are you encountering any error message? NA Do you have a router situated in you're apartment? NA Is Private Wi-Fi turned OFF or ON? OFF

Trouble Shooting: Check for the MAC Address & MAC Randomization Check if the device is registered in the account. Advise to forget and reconnect to the network. Have resident power cycle the device.

Ticket Number- 395800 Checked Property Case: Y-None Checked Supported Elements in Infrastructure Tab:
Registration Enabled: Myaccount Link Provided:

Link to Houston Account:NA

Resolution: transfer to t2 cause the business has no internet

Name of Caller: juan salvatierra- sebastian salvatierra

Service Location: [PASCRIS] Rise at State College

Address: 532 E College AveState CollegePennsylvania (US)16801United States

MDU Unit #: 308

MDU Building #: NA

Email Address: ssalvatierra2001@gmail.com

Call Back # 6317785634:

Make and Model:

MAC ADDRESS: e02b969a58de

Issue : trying connect home pub mini

Key Questions Asked (Probe): first time calling pavlov media? no When did the issue started to happen?just now Is the issue happening on that device only or on multiple devices?1 Is this wire or wireless? wireless are you encountering any error message? NA Do you have a router situated in you're apartment? NA Is Private Wi-Fi turned OFF or ON? OFF

Trouble Shooting: Check for the MAC Address & MAC Randomization Check if the device is registered in the account. Advise to forget and reconnect to the network. Have resident power cycle the device.

Ticket Number- 395831 Checked Property Case: Y-None Checked Supported Elements in Infrastructure Tab: Y Registration Enabled:N Myaccount Link Provided:Y

Link to Houston Account:https://myaccount.pavlovmedia.net/#/devices?mimic=bb5ac7be-0c37-4e8b-b329-23e68d25e1e9

Resolution: resident will callback____________________________________________________________

Name of Caller: Ana Fiacable

Service Location: OKSTMIS

Address: 801 W 4th Ave

MDU Unit #: 1302 B

MDU Building #: 1

Email Address: ana@fiacable.com

Call Back #: 4692868404

Make and Model: Samsung smart tv

MAC ADDRESS: 54:3a:d6:f5:29:2c

Issue :

Key Questions Asked (Probe): first time calling pavlov media? no When did the issue started to happen? 2days Is the issue happening on that device only or on multiple devices? all Is this wire or wireless? wireless are you encountering any error message? NA Do you have a router situated in you're apartment? no Is Private Wi-Fi turned OFF or ON? OFF

Trouble Shooting: Check for the MAC Address & MAC Randomization Check if the device is registered in the account. Advise to forget and reconnect to the network. Have resident power cycle the device.

Ticket Number- 394511 Checked Property Case: Y-None Checked Supported Elements in Infrastructure Tab: N Registration Enabled:N Myaccount Link Provided:N

Link to Houston Account:NA

Resolution: Resident did all the basic trouble shooting and and still they dont have internet for almost 2days days

Name of Caller: lucia lin

Service Location: ILCU505HEAL

Address: 505 E. Healey

MDU Unit #:224

MDU Building #: 505

Email Address: kucialineuro122@gmail.com

Call Back #: (224) 565-7210

Make and Model: iphone 14

MAC ADDRESS: 70317F3E2B8E

Issue : having issue connecting to the wifi and finding the password

Key Questions Asked (Probe): first time calling pavlov media? yes When did the issue started to happen? yesturday Is the issue happening on that device only or on multiple devices?all Is this wire or wireless? wireless are you encountering any error message? NA Do you have a router situated in you're apartment? NA Is Private Wi-Fi turned OFF or ON? off

Trouble Shooting: Check for the MAC Address & MAC Randomization Check if the device is registered in the account. Advise to forget and reconnect to the network. Have resident power cycle the device.

Ticket Number- 395884 Checked Property Case: Y-None Checked Supported Elements in Infrastructure Tab: NA Registration Enabled:NA Myaccount Link Provided: NA

Link to Houston Account: NA

Resolution: call got disconnected but already did the ticket and also did a call back.

Name of Caller: julian montero

Service Location: ILCU102GREG

Address: 102 E gregory

MDU Unit #:37

MDU Building #: NA

Email Address: Jmomtero@ill.edu

Call Back #: 815) 520-5996

Make and Model: iphone 15

MAC ADDRESS: 40D1607E7342

Issue : they need a password cause they cant find the password

Trouble Shooting: Check for the MAC Address & MAC Randomization Check if the device is registered in the account. Advise to forget and reconnect to the network. Have resident power cycle the device.

Ticket Number- 395897 Checked Property Case: Y-None Checked Supported Elements in Infrastructure Tab: NA Registration Enabled:NA Myaccount Link Provided:NA

Link to Houston Account:NA

Resolution: just gave them the password

Name of Caller: landon dussell

Service Location: The retreat

Address: 512 craddock ave

MDU Unit #:1013

MDU Building #:NA

Email Address: landondussel@gamil.com

Call Back #: (936) 537-4651

Make and Model: iphone14

MAC ADDRESS: A8:BB:56:A9:A1:C1

Issue : just moved in how to set up wifi

Key Questions Asked (Probe): first time calling pavlov media? yes When did the issue started to happen?just now Is the issue happening on that device only or on multiple devices?all Is this wire or wireless? wireless are you encountering any error message? NA Do you have a router situated in you're apartment? NA Is Private Wi-Fi turned OFF or ON? off

Trouble Shooting: Check for the MAC Address & MAC Randomization Check if the device is registered in the account. Advise to forget and reconnect to the network. Have resident power cycle the device.

Ticket Number- 395922 Checked Property Case: Y-None Checked Supported Elements in Infrastructure Tab: NA Registration Enabled:NA Myaccount Link Provided:NA

Link to Houston Account:NA

Resolution: Just gave the password to the resident

Name of Caller: Braden King

Service Location: Midtown at Stillwater

Address: 501 S ramsey street Oklahoma 74074

United States

MDU Unit #:2215

MDU Building #:

Email Address: brandencking12@gmail.com

Call Back #: 4052340686

Make and Model: mac book

MAC ADDRESS: customer didint give me mac address

Issue : they have no internet for the whole building

Key Questions Asked (Probe): first time calling pavlov media? yes When did the issue started to happen?just now Is the issue happening on that device only or on multiple devices? all Is this wire or wireless? wireless are you encountering any error message? NA Do you have a router situated in you're apartment? NA Is Private Wi-Fi turned OFF or ON? off

Trouble Shooting: Check for the MAC Address & MAC Randomization Check if the device is registered in the account. Advise to forget and reconnect to the network. Have resident power cycle the device.

Ticket Number- 395938 Checked Property Case: Y-None Checked Supported Elements in Infrastructure Tab: NA Registration Enabled:NA Myaccount Link Provided:NA

Link to Houston Account:NA

Resolution: transfer to t2 cause the issue was not resolve and the resident said the whole building has no internet

Name of Caller: nathan ripple

Service Location: [ILSAVCP] Village at Colbert Park

Address: 100 Village ParkwaySavoyIllinois (US)61874United States

MDU Unit #: 1503

MDU Building #: 15

Email Address: nathan.ripple@icloud.com

Call Back #: 1 (217) 358-7167

Make and Model: roku tv

MAC ADDRESS: 64E00394E9C4

Issue : having issue to connect the device on his account cause the device is on another account

Key Questions Asked (Probe): first time calling pavlov media? no When did the issue started to happen?just now Is the issue happening on that device only or on multiple devices?1 Is this wire or wireless? wireless are you encountering any error message? NA Do you have a router situated in you're apartment? NA Is Private Wi-Fi turned OFF or ON? off

Trouble Shooting: Check for the MAC Address & MAC Randomization Check if the device is registered in the account. Advise to forget and reconnect to the network. Have resident power cycle the device.

Ticket Number- 395967 Checked Property Case: Y-None Checked Supported Elements in Infrastructure Tab: Y Registration Enabled:N Myaccount Link Provided:Y

Link to Houston Account:https://myaccount.pavlovmedia.net/#/devices?mimic=077994ae-2540-4def-857c-da32a662b80e

Resolution: just find the account with the mac address and just deleted it and input it on the right account

Name of Caller: sara Rippeon

Service Location:

Address: 402 campus u drive 21204

MDU Unit #:2102

MDU Building #: 402

Email Address: sararippeon@gmail.com

Call Back #: (301) 676-0621

Make and Model: Iphone11

MAC ADDRESS: F0A35ACEC36A

Issue : TRYING TO LOG IN THE WIFI

Key Questions Asked (Probe): first time calling pavlov media? yes When did the issue started to happen?just now Is the issue happening on that device only or on multiple devices?all Is this wire or wireless? wireless are you encountering any error message? NA Do you have a router situated in you're apartment?NA Is Private Wi-Fi turned OFF or ON? NA

Trouble Shooting: Check for the MAC Address & MAC Randomization Check if the device is registered in the account. Advise to forget and reconnect to the network. Have resident power cycle the device.

Ticket Number- 395993 Checked Property Case: Y-None Checked Supported Elements in Infrastructure Tab: Y Registration Enabled:Y Myaccount Link Provided:NA

Link to Houston Account:NA

Resolution: Just gave the resident the password

Name of Caller: kelsi helm

Service Location: [TXNAGRO] The Overlook Nacogdoches

Address: 1602 Cardinal StNacogdochesTexas (US)75961United States

MDU Unit #:724

MDU Building #:7

Email Address: kelsijh1704@gmail.com

Call Back #: 1 (817) 584-6711

Make and Model: iphone15

MAC ADDRESS: A052728F80DF

Issue : was calling to set up internet

Key Questions Asked (Probe): first time calling pavlov media? no When did the issue started to happen?just now Is the issue happening on that device only or on multiple devices?all Is this wire or wireless? wireless are you encountering any error message? NA Do you have a router situated in you're apartment? YES Is Private Wi-Fi turned OFF or ON? off

Trouble Shooting: Check for the MAC Address & MAC Randomization Check if the device is registered in the account. Advise to forget and reconnect to the network. Have resident power cycle the device.

Ticket Number- 396007 Checked Property Case: Y-None Checked Supported Elements in Infrastructure Tab:Y
Registration Enabled:Y Myaccount Link Provided:N

Link to Houston Account:N

Resolution: just gave them the password on the router

Name of Caller: shreeraj chimanture

Service Location: [MNMATSU] The Summit

Address: 1801 Monks AveMankatoMinnesota (US)56001United States

MDU Unit #:623

MDU Building #:600

Email Address: shreeraj.chimanture,msn.edu

Call Back #: 6123233912

Make and Model: personal computer

MAC ADDRESS:

Issue : just registered the device but not coneccting

Trouble Shooting: Check for the MAC Address & MAC Randomization Check if the device is registered in the account. Advise to forget and reconnect to the network. Have resident power cycle the device.

Ticket Number- 396035 Checked Property Case: Y-None Checked Supported Elements in Infrastructure Tab: Y Registration Enabled:N Myaccount Link Provided:Y

Link to Houston Account:https://myaccount.pavlovmedia.net/#/devices?mimic=95f98fb2-ed02-45b4-9a78-834fa4a409c3

Resolution: JUST REFRESH THE DEVICE AND THE INTERNET STARTED WORKING

Name of Caller: joe marx

Service Location:

Address: The Knoll Dinkytown | Minneapolis minisoda 55414

MDU Unit #: 410

MDU Building #:

Email Address: jsmarx1812@gamail.com

Call Back #: (414) 520-5919

Make and Model: xbox S

MAC ADDRESS: 544C8AC0846B

Issue : Just moved and trying to hook up the xbox to wifi

Key Questions Asked (Probe): first time calling pavlov media? yes When did the issue started to happen?just now Is the issue happening on that device only or on multiple devices? xbox Is this wire or wireless? yes are you encountering any error message? NA Do you have a router situated in you're apartment? NA Is Private Wi-Fi turned OFF or ON? NA

Trouble Shooting: Check for the MAC Address & MAC Randomization Check if the device is registered in the account. Advise to forget and reconnect to the network. Have resident power cycle the device.

Ticket Number- 396059 Checked Property Case: Y-None Checked Supported Elements in Infrastructure Tab:Y
Registration Enabled:N Myaccount Link Provided:N

Link to Houston Account:NA

Resolution: fransfer to T2 cause issue persist and he cant find the network intended

Name of Caller: clark Mcmurry

Service Location: [FLTAVILPAV] University Village Tallahassee - The Pavilion

Address: 1709 W Call StTallahasseeFlorida (US)32304United States

MDU Unit #:308

MDU Building #: 1709

Email Address: clarkmcmurry@gmail.com

Call Back #: 7733836203

Make and Model: fire stick

MAC ADDRESS: A0D2B1F345BD

Issue : trying to get the fire stick join the wifi

Key Questions Asked (Probe): first time calling pavlov media? no When did the issue started to happen? just now Is the issue happening on that device only or on multiple devices? 1 Is this wire or wireless? wireless are you encountering any error message? NA Do you have a router situated in you're apartment? NA Is Private Wi-Fi turned OFF or ON? off

Trouble Shooting: Check for the MAC Address & MAC Randomization Check if the device is registered in the account. Advise to forget and reconnect to the network. Have resident power cycle the device.

Ticket Number- 396072 Checked Property Case: Y-None Checked Supported Elements in Infrastructure Tab: Y Registration Enabled:N Myaccount Link Provided:Y

Link to Houston Account:https://myaccount.pavlovmedia.net/#/devices?mimic=8841221c-ce02-4658-b4b1-4dc1aac44c78

Resolution: just added the fire stick mac address on the account

Name of Caller: michael yang

Service Location: [ILCU707S6TH] 707 South Sixth (Lando Place)

Address: Champaign ill 707 South 6 ave

MDU Unit #: 506

MDU Building #: 516

Email Address: Myang4035@gmail.com

Call Back #: (331) 775-4628

Make and Model: iphone 13

MAC ADDRESS: A04ECF809C1C

Issue :then wifi router is not working

Key Questions Asked (Probe): first time calling pavlov media? yes When did the issue started to happen?just now Is the issue happening on that device only or on multiple devices?all Is this wire or wireless? WIRELESS are you encountering any error message? NA Do you have a router situated in you're apartment? NA Is Private Wi-Fi turned OFF or ON? off

Ticket Number- 396083 Checked Property Case: Y-None Checked Supported Elements in Infrastructure Tab: Y Registration Enabled:N Myaccount Link Provided:N

Link to Houston Account:NA

Resolution: just gave the resident the password

Name of Caller: ananth ramaswamy

Service Location: [ILCU203EHEST-203] 203 E Healey St

Address: 203 E Healey St Apt 203 ChampaignIllinois (US)61820 United States

United States

MDU Unit #:

MDU Building #:

Email Address: ananth.r.ramaswamy@gmail.com

Call Back #: 4082849810

Make and Model: NA

MAC ADDRESS: resident doesnt wanna give mac address

Issue : Resident wants to delete his account

Trouble Shooting:NA

Ticket Number- 396103 Checked Property Case: Y-None Checked Supported Elements in Infrastructure Tab: Y Registration Enabled:N Myaccount Link ProvidedY:

Link to Houston Account:https://houston.pavlovmedia.net/#/widgets/user-search-diagnostics?query=emailAddresses:ananth.r.ramaswamy@gmail.com*~

Resolution: transfer to t2 for delettion of account

Name of Caller: andy qiao

Service Location:

Address: 412 healey

MDU Unit #:404

MDU Building #:

Email Address: Aqiao3@ill.edu

Call Back #: (773) 331-6990

Make and Model: iphone 14

MAC ADDRESS: E49C6754AE9B

Issue : they dont see the password

Key Questions Asked (Probe): first time calling pavlov media? no When did the issue started to happen?just now Is the issue happening on that device only or on multiple devices?5 Is this wire or wireless? wireless are you encountering any error message? NA Do you have a router situated in you're apartment? NA Is Private Wi-Fi turned OFF or ON? off

Trouble Shooting: Check for the MAC Address & MAC Randomization Check if the device is registered in the account. Advise to forget and reconnect to the network. Have resident power cycle the device.

Ticket Number- 396124 Checked Property Case: Y-None Checked Supported Elements in Infrastructure Tab: N Registration Enabled:N Myaccount Link Provided:N

Link to Houston Account:NA

Resolution: just gave the resident the password

08/25/2024

Name of Caller: amirt fings

Service Location: Campus1 MTL

Address: campus1 mto h3a1b2

MDU Unit #: NA

MDU Building #: NA

Email Address: campus1mtl@studenthousing.com

Call Back #: 1 438-680-4973

Make and Model: iphone 15

MAC ADDRESS: A4F6E873FD0B

Issue : no internet connection

Key Questions Asked (Probe): first time calling pavlov media? yes When did the issue started to happen?just now Is the issue happening on that device only or on multiple devices?all Is this wire or wireless? both are you encountering any error message? NA Do you have a router situated in you're apartment? NA Is Private Wi-Fi turned OFF or ON?NA

Ticket Number- 396274 Checked Property Case: Y-None Checked Supported Elements in Infrastructure Tab: NA Registration Enabled:NA Myaccount Link Provided:NA

Link to Houston Account:NA

Resolution: Transfer to tier2 cause issue still persist and the internet still wont wont work and promise call back to the resident

Name of Caller: Anjali Yedavalli

Service Location: [ILCUCCA] Campus Center-Champaign

Address:Champaign Illinois (US)61820 United States

MDU Unit #:514

MDU Building #:NA

Email Address: anjiyedavalli@gmail.com

Call Back #: 3093612423

Make and Model: mac book pro 13 inch

MAC ADDRESS: 3C06301DBFB1

Issue : trying to register the laptop but the laptop is registered on another account

Key Questions Asked (Probe): first time calling pavlov media? NO When did the issue started to happen? 3days ago Is the issue happening on that device only or on multiple devices? just 1 Is this wire or wireless? wireless are you encountering any error message? NA Do you have a router situated in you're apartment? NA Is Private Wi-Fi turned OFF or ON? Off

Trouble Shooting: Check for the MAC Address & MAC Randomization Check if the device is registered in the account. Advise to forget and reconnect to the network. Have resident power cycle the device.

Ticket Number- 396289 Checked Property Case: Y-None Checked Supported Elements in Infrastructure Tab: Y Registration Enabled:N Myaccount Link Provided:Y

Link to Houston Account:https://myaccount.pavlovmedia.net/#/dashboard?mimic=9863a6c7-1532-4071-806a-ae5cb7a3c785

Resolution: just added the mac address on the right account

Name of Caller: peter witzel

Service Location: [WAPUCAP] Yugo Pullman Hills

Address: 2905 N Grand AvePullmanWashington (US)99163United States

MDU Unit #: 422

MDU Building #:B

Email Address: Peterrocks64@gmail.com

Call Back #: 1 (360) 562-819

Make and Model: Iphone 13

MAC ADDRESS: 8C986B3D53BA

Issue : calling yugo pullman hills cause they have no internet for almost 2days

Key Questions Asked (Probe): first time calling pavlov media? No When did the issue started to happen?just now Is the issue happening on that device only or on multiple devices?all Is this wire or wireless? wireless are you encountering any error message? NA Do you have a router situated in you're apartment? NA Is Private Wi-Fi turned OFF or ON? off

Trouble Shooting: Check for the MAC Address & MAC Randomization Check if the device is registered in the account. Advise to forget and reconnect to the network. Have resident power cycle the device.

Ticket Number- 396305 Checked Property Case: Y-None Checked Supported Elements in Infrastructure Tab: Y Registration Enabled:Y Myaccount Link Provided:N

Link to Houston Account:NA

Resolution: No istimated time frame for the internet to get back

Name of Caller: paula posadas

Service Location: 211 East John Street

Address: ChampaignIllinois (US)61820 United States

MDU Unit #:103

MDU Building #:

Email Address: paulapos04@gmail.com

Call Back #: 1 (847) 722-2079

Make and Model: Iphone 14

MAC ADDRESS: A8BB56AA3675

Issue : needs a password

Trouble Shooting:. Check for the MAC Address & MAC Randomization Check if the device is registered in the account. Advise to forget and reconnect to the network. Have resident power cycle the device.

Ticket Number- 396318 Checked Property Case: Y-None Checked Supported Elements in Infrastructure Tab: Y Registration Enabled:Y Myaccount Link Provided: NA

Link to Houston Account:NA

Resolution: just give the password and it work

Name of Caller: Denisse Juna

Service Location: [FLWGFLC] Flamingo Crossings East /

Address: 11635 Rock Pigeon LoopBldg 37 Apt 37114Winter GardenFlorida(US)34787

MDU Unit #:25

MDU Building #: 404

Email Address: denissejuna9@gmail.com

Call Back #: 5939626719

Make and Model: mac book pro os.

MAC ADDRESS: 20:c9:d0:49:cb:41

Issue : cant connect to the wifi with my mac book to the flamingo

Key Questions Asked (Probe): first time calling pavlov media? no When did the issue started to happen? just Is the issue happening on that device only or on multiple devices? 1 Is this wire or wireless? wireless are you encountering any error message? NA Do you have a router situated in you're apartment? NA Is Private Wi-Fi turned OFF or ON? off

Trouble Shooting: Check for the MAC Address & MAC Randomization Check if the device is registered in the account. Advise to forget and reconnect to the network. Have resident power cycle the device.

Ticket Number- 396349 Checked Property Case: Y-None Checked Supported Elements in Infrastructure Tab: Y Registration Enabled:Y Myaccount Link Provided:Y

Link to Houston Account:https://myaccount.pavlovmedia.net/#/devices?mimic=94803a96-ea67-41ae-89ab-ba257a7bc12b

Resolution: just added the right mac address on the mac book on the account

Name of Caller: eileen henriquez

Service Location: The Monroe

Address: 1150 south clarizz bolivard 47401

MDU Unit #: 367

MDU Building #: Q

Email Address: eileen.henriquez@icloud.com

Call Back #: (317) 772-2596

Make and Model: iphone14

MAC ADDRESS: ec28b3a802f5

Issue : how to get connected to the wifi

Key Questions Asked (Probe): first time calling pavlov media? yes When did the issue started to happen? yesterday Is the issue happening on that device only or on multiple devices?all Is this wire or wireless? wireless are you encountering any error message? NA Do you have a router situated in you're apartment? NA Is Private Wi-Fi turned OFF or ON? off

Trouble Shooting: Check for the MAC Address & MAC Randomization Check if the device is registered in the account. Advise to forget and reconnect to the network. Have resident power cycle the device.

Ticket Number- 396365 Checked Property Case: Y-None Checked Supported Elements in Infrastructure Tab: Y Registration Enabled:N Myaccount Link Provided:N

Link to Houston Account:NA

Resolution: transfer to t2 cause the issue persist the correct password was inputed on the account but the internet wont still work

Name of Caller: Franchesca chowder

Service Location: Schaude

Address: 1425 N. Dunn StreetBloomingtonIndiana (US)47408United States

MDU Unit #: 1443

MDU Building #:nA

Email Address: Francesca92404@gmail.com

Call Back #: (917) 601-2193

Make and Model: tcl tv

MAC ADDRESS: cant get the mac address

Issue : cant conect tv to the wifi

Key Questions Asked (Probe): first time calling pavlov media? yes When did the issue started to happen?just now Is the issue happening on that device only or on multiple devices?1 Is this wire or wireless? wireless are you encountering any error message? NA Do you have a router situated in you're apartment? NA Is Private Wi-Fi turned OFF or ON? NA

Trouble Shooting: Check for the MAC Address & MAC Randomization Check if the device is registered in the account. Advise to forget and reconnect to the network. Have resident power cycle the device.

Ticket Number- Checked Property Case: Y-None Checked Supported Elements in Infrastructure Tab:Y
Registration Enabled:Y Myaccount Link Provided:Y

Link to Houston Account:https://houston.pavlovmedia.net/#/widgets/user-search-diagnostics?query=emailAddresses:Francesca92404@gmail.com*~

Resolution: TRANSFER TO T2 CAUSE CANT GET MAC ADDRESS

Name of Caller: Jennifer blanco

Service Location: [AZTEVDS] Vista Del Sol

Address: 701 E Apache BlvdTempeArizona (US)85281United States

MDU Unit #: 2036

MDU Building #:B

Email Address: jblancom@asu.edu

Call Back #: 4806698894

Make and Model: mac book pro

MAC ADDRESS: 6C7E67C38723

Issue : SETTING UP THE MAC BOOK ON WIFI

Key Questions Asked (Probe): first time calling pavlov media? no When did the issue started to happen?just now Is the issue happening on that device only or on multiple devices?1 Is this wire or wireless? wireless are you encountering any error message? NA Do you have a router situated in you're apartment?NA Is Private Wi-Fi turned OFF or ON? off

Trouble Shooting: Check for the MAC Address & MAC Randomization Check if the device is registered in the account. Advise to forget and reconnect to the network. Have resident power cycle the device.

Ticket Number- 396433 Checked Property Case: Y-None Checked Supported Elements in Infrastructure Tab:Y
Registration Enabled:Y Myaccount Link Provided:Y

Link to Houston Account:https://myaccount.pavlovmedia.net/#/devices?mimic=de56ed71-873a-4660-a5cb-cd63fe8d72d4

Resolution: just added the mac address on the right account ______________________________________________________________

Name of Caller: Alexandra shulick

Service Location: [MIALLOC] Locale

Address: 4967 Pierce Street AllendaleMichigan (US)49401United States

MDU Unit #:227

MDU Building #:1

Email Address: ashulick@icloud.com

Call Back #: 2488548270

Make and Model: apple ipad

MAC ADDRESS: 88665ACD52A0

Issue : JUST TRYING TO CONNECT TYHE IPAD TO THE INTERNET

Trouble Shooting: Check for the MAC Address & MAC Randomization Check if the device is registered in the account. Advise to forget and reconnect to the network. Have resident power cycle the device.

Ticket Number- 396447 Checked Property Case: Y-None Checked Supported Elements in Infrastructure Tab: Y Registration Enabled:N Myaccount Link Provided:N

Link to Houston Account:https://myaccount.pavlovmedia.net/#/devices?mimic=5f9732c6-2ea0-461a-be8a-74dc4c588b45

Resolution: transfer to t2 cause the issue does still persist and still cant connect to the wifi

Name of Caller: Emilye Dullye

Service Location: [GAANSTA] The Standard at Athens

Address: 1218 N Thomas St1 218AthensGeorgia (US)30601

MDU Unit #:1218z

MDU Building #: 1

Email Address: emilyedullye@gmail.com

Call Back #: 4697815438

Make and Model: mac book pro

MAC ADDRESS: 9C3E53877F8C

Issue : TRYING TO CONNECT TO THE WIFI ON THE APT CAUSE AS OF BEFORE IT WAS WORKING NOW IS ITS NOT WORKING

Key Questions Asked (Probe): first time calling pavlov media? NA When did the issue started to happen?just now Is the issue happening on that device only or on multiple devices?1 Is this wire or wireless? wireless are you encountering any error message? NA Do you have a router situated in you're apartment? NA Is Private Wi-Fi turned OFF or ON? off

Trouble Shooting: Check for the MAC Address & MAC Randomization Check if the device is registered in the account. Advise to forget and reconnect to the network. Have resident power cycle the device.

Ticket Number- 396457 Checked Property Case: Y-None Checked Supported Elements in Infrastructure Tab: Y Registration Enabled:Y Myaccount Link Provided:Y

Link to Houston Account:https://myaccount.pavlovmedia.net/#/devices?mimic=74d1b3bd-9b71-4356-b5cc-2569f0e82c6b

Resolution: just added the mac address was in a another account and now just put it back on the right account

Name of Caller: dana arreguin

Service Location:

Address: 909 S third street champaign ill

MDU Unit #:12

MDU Building #:

Email Address: darre3@illinois .edu

Call Back #:

Make and Model:

MAC ADDRESS:

Issue : calling in because device will keep disconnecting

Key Questions Asked (Probe): first time calling pavlov media? yes When did the issue started to happen? just now Is the issue happening on that device only or on multiple devices?1 Is this wire or wireless? wireless are you encountering any error message? NA Do you have a router situated in you're apartment? NA Is Private Wi-Fi turned OFF or ON? NA

Trouble Shooting: Check for the MAC Address & MAC Randomization Check if the device is registered in the account. Advise to forget and reconnect to the network. Have resident power cycle the device.

Ticket Number- 396483 Checked Property Case: Y-None Checked Supported Elements in Infrastructure Tab: Y Registration Enabled:N Myaccount Link Provided:NA

Link to Houston Account:NA

Resolution: just off the wifi mac randomization

08/26/2024

Name of Caller: dareen wahban

Service Location: [OHCOOSU] Uncommon Columbus (aka OSUApartments)

Address: 1396 N High St ColumbusOhio (US)43201 United States

MDU Unit #:304

MDU Building #: NA

Email Address: dareenwahdan31@gmail.com

Call Back #: 2163026826

Make and Model: LG tv

MAC ADDRESS: Resident cant find the mac address

Issue: having a connecting issue with the tv.

Key Questions Asked (Probe): first time calling Pavlov media? no When did the issue started to happen? just now Is the issue happening on that device only or on multiple devices? 1 Is this wire or wireless? wireless are you encountering any error message? NA Do you have a router situated in your apartment? NA Is Private Wi-Fi turned OFF or ON? off

Trouble Shooting: Check for the MAC Address & MAC Randomization Check if the device is registered in the account. Advise to forget and reconnect to the network. Have resident power cycle the device.

Ticket Number- 396731 Checked Property Case: Y-None Y Checked Supported Elements in Infrastructure Tab: Y Registration Enabled:N My account Link Provided:Y

Link to Houston Account:https://myaccount.pavlovmedia.net/#/devices?mimic=b3b3bbd5-ce02-4e37-84c2-b169fb92f850

Resolution: transfer to tier2 cause the resident cant find the mac address on her LG tv

Name of Caller: Robert Mackritis

Service Location: [FLGA5720NW38PL] 5720 NW 38th Pl

Address: 5720 NW 38th PlGainesvilleFlorida (US)32606 United States

MDU Unit #:NA

MDU Building #:NA

Email Address: mackpeyjustin@gmail.com

Call Back #: 3522195851

Make and Model: NA

MAC ADDRESS: Resident didnt give the mac adddres

Issue:

Key Questions Asked (Probe): first time calling Pavlov media? NA When did the issue started to happen?NA Is the issue happening on that device only or on multiple devices?NA Is this wire or wireless? NA are you encountering any error message? NA Do you have a router situated in your apartment? NA Is Private Wi-Fi turned OFF or ON? NA

Trouble Shooting: NA

Ticket Number- 395475 Checked Property Case: Y-None Y Checked Supported Elements in Infrastructure Tab:N
Registration Enabled:N Myaccount Link Provided:NA

Link to Houston Account:NA

Resolution: tansferred to AMG for assistance on the istallation

Name of Caller: audrey Curtis

Service Location: [FLTAQUA] Quantum on West Call

Address: 446 Conradi StreetBldg 1 0163ATallahasseeFlorida (US)32304 United States

MDU Unit #:263

MDU Building #: 1

Email Address: audlts@hotmail.com

Call Back #: 7542154591

Make and Model: roku tv

MAC ADDRESS: 2C:D9:74:56:3B:48

Issue: just moved in and cant connect to the wifi cause it just rerouts me

Key Questions Asked (Probe): first time calling Pavlov media? no When did the issue started to happen? A week Is the issue happening on that device only or on multiple devices? 3 Is this wire or wireless? wireless are you encountering any error message? NA Do you have a router situated in your apartment? NA Is Private Wi-Fi turned OFF or ON? off

Trouble Shooting: Check for the MAC Address & MAC Randomization Check if the device is registered in the account. Advise to forget and reconnect to the network. Have resident power cycle the device.

Ticket Number- 396755 Checked Property Case: Y-None Checked Supported Elements in Infrastructure Tab:Y
Registration Enabled:Y Myaccount Link Provided:Y

Link to Houston Account:https://myaccount.pavlovmedia.net/#/devices?mimic=ca353404-7048-408e-94ca-7961a0142b2e

Resolution: Just added the account on the mac address

Name of Caller: alicia shipp

Service Location: [TXSMRTR] The Retreat

Address: 512 Craddock AvenueBldg 1 Apt 1021San MarcosTexas (US)78666United States

MDU Unit #:1021

MDU Building #:1

Email Address: aliciashipp03@icloud.com

Call Back #: 2544821665

Make and Model: mac book pro

MAC ADDRESS: F0189847E876

Issue: trying to on the Wi-Fi and the device was on a different account

Key Questions Asked (Probe): first time calling Pavlov media? NO When did the issue started to happen? JUST NOW Is the issue happening on that device only or on multiple devices?1 Is this wire or wireless? WIRELESS are you encountering any error message? na Do you have a router situated in your apartment? NA Is Private Wi-Fi turned OFF or ON? OFF

Trouble Shooting: Check for the MAC Address & MAC Randomization Check if the device is registered in the account. Advise to forget and reconnect to the network. Have resident power cycle the device.

Ticket Number- 396792 Checked Property Case: Y-None Checked Supported Elements in Infrastructure Tab: Y Registration Enabled:Y Myaccount Link Provided:Y

Link to Houston Account:https://myaccount.pavlovmedia.net/#/devices?mimic=a22d314f-2a92-43e6-bc62-f4888e4f51e8

Resolution: just deleted the mac address on the old account and added the mac address to the new account

Name of Caller: Madeline Skipworth

Service Location: [ARFAYOU] YOUnion Fayetteville

Address: 376 W. Watson StreetBldg 1 F2-222FayettevilleArkansas (US)72701 United States

MDU Unit #:F2-222

MDU Building #:1

Email Address: maddieskipworth@gmail.com

Call Back #: 9038213215

Make and Model: Registered Device

MAC ADDRESS: 26:41:EC:03:6D:34

Issue: SET UP THE WIFI apartment

Key Questions Asked (Probe): first time calling Pavlov media? yes When did the issue started to happen?just now Is the issue happening on that device only or on multiple devices?all Is this wire or wireless? wireless are you encountering any error message?NA Do you have a router situated in your apartment? NA Is Private Wi-Fi turned OFF or ON? off

Trouble Shooting: Check for the MAC Address & MAC Randomization Check if the device is registered in the account. Advise to forget and reconnect to the network. Have resident power cycle the device.

Ticket Number- 396802 Checked Property Case: Y-None Checked Supported Elements in Infrastructure Tab: Y Registration Enabled:Y Myaccount Link Provided:Y

Link to Houston Account:https://myaccount.pavlovmedia.net/#/devices?mimic=b201a06e-bad2-4386-a7ac-e59fc1c0838f

Resolution: walk through the resident on how to put devices on the account

Name of Caller: cassie Gariboldi

Service Location: [FLTAQUA] Quantum on West Call

Address: 446 Conradi Street TallahasseeFlorida (US)32304United States

MDU Unit #:447

MDU Building #:2

Email Address: cassiemia613@icloud.com

Call Back #: 9545440584

Make and Model: xbox WIRED AND WIRELESS

MAC ADDRESS: C4CB7614F5D2- C4:CB:76:14:F5:CF

Issue: TRYING TO CONNECT THE XBOX TO THE WIFI

Key Questions Asked (Probe): first time calling Pavlov media? no When did the issue started to happen?just now Is the issue happening on that device only or on multiple devices?1 Is this wire or wireless? wireless are you encountering any error message? /NA Do you have a router situated in you're apartment? NA Is Private Wi-Fi turned OFF or ON? off

Trouble Shooting: Check for the MAC Address & MAC Randomization Check if the device is registered in the account. Advise to forget and reconnect to the network. Have resident power cycle the device.

Ticket Number- 396807 Checked Property Case: Y-None Y Checked Supported Elements in Infrastructure Tab: Y Registration Enabled:Y Myaccount Link Provided:Y

Link to Houston Account: https://myaccount.pavlovmedia.net/#/devices?mimic=f702480c-aace-41f3-9fb8-2e5694d5e9a3

Resolution: just added the mac address on the account

Name of Caller: maer islam

Service Location: 705 W Elm

Address: 705 West elm 1801

MDU Unit #: 10

MDU Building #:

Email Address: maerilsam00@gmail.com

Call Back #: (650) 285-9025

Make and Model: NA

MAC ADDRESS: resident didn't give the mac address

Issue: activating a modem and can't seem to find the wall jack

Key Questions Asked (Probe): first time calling pavlov media? yes When did the issue started to happen?just now Is the issue happening on that device only or on multiple devices?all Is this wire or wireless? both are you encountering any error message? NA Do you have a router situated in you're apartment? NA Is Private Wi-Fi turned OFF or ON? off

Ticket Number- 396877 Checked Property Case: Y-None Checked Supported Elements in Infrastructure Tab: Y Registration Enabled:N Myaccount Link Provided:N

Link to Houston Account:NA

Resolution: TRANSFER TO T2 BECAUSE ISSUE PERSIST AND CANT SEEM TO FIND THE WALL AJCK RESIDENT SAID

Name of Caller: Micah Davis

Service Location: [MDTOUVT] University Village Towson

Address: NXS# PAVL01-451Bldg 406 Apt 4107TowsonMaryland (US)21285 United States

MDU Unit #:4107

MDU Building #:406

Email Address: mdavis105@students.towson.edu

Call Back #: 3014045778

Make and Model: Fire stick

MAC ADDRESS: 68b6917a9342

Issue : device keeps disconnecting from the Wi-Fi and internet

Ticket Number- 395189 Checked Property Case: Y-None Checked Supported Elements in Infrastructure Tab:Y
Registration Enabled:Y Myaccount Link Provided:Y

Link to Houston Account:https://myaccount.pavlovmedia.net/#/devices?mimic=5eacb02d-442f-4b77-9355-43c7db57f618

Resolution: just added the fire stick on his account so the internet would connect to the device

Name of Caller: Allen Wu

Service Location:

Address: 307 E healey street

MDU Unit #: 8

MDU Building #:NA

Email Address: alansjwu@gmail.com

Call Back #: (224) 600-6524

Make and Model: na

MAC ADDRESS: resident didn't give the mac address

Issue : HIS WIFI THE PASSSWORD ON THE MODEM IN NOT THE PASSWORD

Trouble Shooting: Check for the MAC Address & MAC Randomization Check if the device is registered in the account. Advise to forget and reconnect to the network. Have resident power cycle the device.

Ticket Number- 396890 Checked Property Case: Y-None Checked Supported Elements in Infrastructure Tab: Y Registration Enabled:N Myaccount Link Provided:N

Link to Houston Account:NA

Resolution: JUST GAVE THE ROGHT PASSWORD

Name of Caller: brandon tran

Service Location:

Address: 2508 delawere street south east Minneapolis state is minnesota 55414

MDU Unit #:343

MDU Building #: 3

Email Address: tran1118@umn.edu

Call Back #: 7634451983

Make and Model: power spec desktop computer

MAC ADDRESS: he doesnt have the mac address

Issue : need the extra wall ajck to work in the living room for an extra computer

Trouble Shooting Check for the MAC Address & MAC Randomization Check if the device is registered in the account. Advise to forget and reconnect to the network. Have resident power cycle the device.:

Ticket Number- 396911 Checked Property Case: Y-None Checked Supported Elements in Infrastructure Tab: Y Registration Enabled:Y Myaccount Link Provided:Y

Link to Houston Account:https://houston.pavlovmedia.net/#/widgets/user-search-diagnostics?query=emailAddresses:tran1118@umn.edu*~

Resolution: transfer to t2 cause the resident insisted to try to ask if the wall jasck on the living room would work

Name of Caller: Kaedyn Hirschman

Service Location: [MIMPGRO] Reserve at Mt. Pleasant

Address: 4205 Collegiate WayMount PleasantMichigan (US)48858United States

MDU Unit #:727

MDU Building #: 7

Email Address: kaedynhirsch@gmail.com

Call Back #: 1 (517) 652-1044

Make and Model: vizio tv

MAC ADDRESS: E838A0414B85

Issue: having problem connecting to the wifi to tv

Key Questions Asked (Probe): first time calling Pavlov media? NA When did the issue started to happen? just now Is the issue happening on that device only or on multiple devices? tv Is this wire or wireless? wireless are you encountering any error message? NA Do you have a router situated in you're apartment? NA Is Private Wi-Fi turned OFF or ON? off

Trouble Shooting: Check for the MAC Address & MAC Randomization Check if the device is registered in the account. Advise to forget and reconnect to the network. Have resident power cycle the device.

Ticket Number- 396926 Checked Property Case: Y-None Checked Supported Elements in Infrastructure Tab: Y Registration Enabled:Y My account Link Provided:Y

Link to Houston Account:https://myaccount.pavlovmedia.net/#/devices?mimic=ad4632de-a29e-4357-9094-f0b92afac047

Resolution: just added the mac address on the account

Name of Caller: Chris Davis

Service Location: [GAKEW22] West 22

Address: 3615 Cherokee StreetKennesawGeorgia (US)30144United States

MDU Unit #: A

MDU Building #:2200

Email Address: chrisldavis7@gmail.com

Call Back #: 1 (470) 259-9912

Make and Model: iphone

MAC ADDRESS: FC:9C:A7:A7:17:60

Issue : 4 days no internet and still waiting for update

Trouble Shooting: Check for the MAC Address & MAC Randomization Check if the device is registered in the account. Advise to forget and reconnect to the network. Have resident power cycle the device.

Ticket Number- 396940 Checked Property Case: Y-None Checked Supported Elements in Infrastructure Tab: Y Registration Enabled:Y Myaccount Link Provided:N

Link to Houston Account:NA

Resolution: the resident just wants updates on the internet

Name of Caller: meikehl franklin

Service Location: [AZTEGLV] Greek Leadership Village

Address: 975 S Rural RdTempeArizona (US)85281United States

MDU Unit #: NA

MDU Building #:NA

Email Address: mjfrasnk7@asu.edu

Call Back #5594178561

Make and Model: MAc book air

MAC ADDRESS: 98460a9cdfa6

Issue : log in the Wi-Fi on the phone but cant register the computer cause the computer is register on the another account

Key Questions Asked (Probe): first time calling pavlov media? no When did the issue started to happen? just now Is the issue happening on that device only or on multiple devices?1 Is this wire or wireless? wireless are you encountering any error message? na Do you have a router situated in you're apartment? na Is Private Wi-Fi turned OFF or ON? off

Trouble Shooting: Check for the MAC Address & MAC Randomization Check if the device is registered in the account. Advise to forget and reconnect to the network. Have resident power cycle the device.

Ticket Number-396948 Checked Property Case: Y-None Checked Supported Elements in Infrastructure Tab: Y Registration Enabled:Y Myaccount Link Provided:Y

Link to Houston Account:https://houston.pavlovmedia.net/#/widgets/user-search-diagnostics?query=macAddresses:98460a9cdfa6*~

Resolution: JUST REFRESHED THE ACCOUNT

Name of Caller: Adrienne Yearby

Service Location: [FLGA2629NW11AVE] 2629 NW 11th Ave

Address: 2629 NW 11th AveGainesvilleFlorida (US)32605United States

MDU Unit #:NA

MDU Building #:NA

Email Address: agyearby7@gmail.com

Call Back #: 3527454245

Make and Model: NA

MAC ADDRESS: NA

Issue: I wanna make my installion paossible for tomorow cause am avaiable for tomorrow

Trouble Shooting:NA

Ticket Number- 392056 Checked Property Case: Y-NoneNA Checked Supported Elements in Infrastructure Tab: NA Registration Enabled:NA Myaccount Link Provided:NA

Link to Houston Account:NA

Resolution: Resident wanted to schedule the installation for an earlier date cause she is available for tomorrow. transfer to t2 for further assistance

Name of Caller: Ethan jones

Service Location:

Address: 3301 12 Eva south east Norman Oklahoma 73072

MDU Unit #:

MDU Building #:

Email Address: ethanbzansjones@gmail.com

Call Back #: 9037469062

Make and Model: NA

MAC ADDRESS: Resident didnt give mac address

Issue : cant connect to he wifi on any device

Key Questions Asked (Probe): first time calling pavlov media? yes When did the issue started to happen? just now Is the issue happening on that device only or on multiple devices?all Is this wire or wireless? wireless are you encountering any error message? Na Do you have a router situated in you're apartment? NA Is Private Wi-Fi turned OFF or ON? NA

Trouble Shooting: Check for the MAC Address & MAC Randomization Check if the device is registered in the account. Advise to forget and reconnect to the network. Have resident power cycle the device.

Ticket Number- 396988 Checked Property Case: Y-None Checked Supported Elements in Infrastructure Tab: Y Registration Enabled:N Myaccount Link Provided:N

Link to Houston Account:NA

Resolution: transfer to t2 cause issue still to persist and the resident cant connect to the internet

Name of Caller: Braxton Stewell

Service Location:

Address: 3420 Sassafrass drive 66046

MDU Unit #: 3420

MDU Building #:

Email Address: braxton18sewell@gmail.com

Call Back #: 3035015433

Make and Model: iphone 13 pro max

MAC ADDRESS: 5C50E9EF0C37

Issue: problem with internet it doesnt work upstairs and there is a deadspot

Key Questions Asked (Probe): first time calling pavlov media? yes When did the issue started to happen?yesterday Is the issue happening on that device only or on multiple devices? all except for pc

Is this wire or wireless? Wireless are you encountering any error message? NA Do you have a router situated in you're apartment? NA Is Private Wi-Fi turned OFF or ON? NA

Trouble Shooting: Check for the MAC Address & MAC Randomization Check if the device is registered in the account. Advise to forget and reconnect to the network. Have resident power cycle the device.

Ticket Number- 397092 Checked Property Case: Y-None Checked Supported Elements in Infrastructure Tab: Y Registration Enabled:N Myaccount Link Provided:NA

Link to Houston Account:NA

Resolution: transfer to t2 cause the issue still persists and still no internet on the bedroom floor

Name of Caller: hardhik tarigonda

Service Location: [ILCUCCR] Campus Circle UIUC

Address: 1012 West University Ave141DUrbanaIllinois (US)61801 United States

MDU Unit #:414

MDU Building #:D

Email Address: thardhik@gmail.com

Call Back #: 6303038695

Make and Model: google home mini

MAC ADDRESS: 44070b2f1e27

Issue : just connected to the internet but wont connect to phone

Trouble Shooting: Check for the MAC Address & MAC Randomization Check if the device is registered in the account. Advise to forget and reconnect to the network. Have resident power cycle the device.

Ticket Number- 397112 Checked Property Case: Y-None Checked Supported Elements in Infrastructure Tab:Y
Registration Enabled:Y Myaccount Link Provided:Y

Link to Houston Account:https://myaccount.pavlovmedia.net/#/devices?mimic=a4f14abf-1516-488b-8c2f-11137e53157f

Resolution: just added the mac address on the account but because due to Client isolation device wont work

Name of Caller: geremy Jimenez

Service Location: [AZFLSTE] The Suites

Address: 305 E McConnell DrFlagstaffArizona (US)86001United States

MDU Unit #:1243

MDU Building #:1

Email Address: gdj22@nau.edu

Call Back #: 1 (310) 480-0534

Make and Model: 2018 mac book air

MAC ADDRESS:

Issue : have other devices that I want to connect to the internet

Key Questions Asked (Probe): first time calling pavlov media? no When did the issue started to happen? just now Is the issue happening on that device only or on multiple devices? 2 Is this wire or wireless? wireless are you encountering any error message? NA Do you have a router situated in you're apartment? no Is Private Wi-Fi turned OFF or ON? off

Trouble Shooting: Check for the MAC Address & MAC Randomization Check if the device is registered in the account. Advise to forget and reconnect to the network. Have resident power cycle the device.

Ticket Number- 397126 Checked Property Case: Y-None Checked Supported Elements in Infrastructure Tab: NA Registration Enabled:NA Myaccount Link Provided:NA

Link to Houston Account:NA

Resolution: just provided the password "5G The Suites" and "The Suites" PW: 8884pavlov

8/27/2024

Name of Caller: Jaedyn Smith

Service Location: [FLORARV] Arden Villas

Address:Orlando Florida (US) 32817 United States

MDU Unit #:3211

MDU Building #:10

Email Address: jaedyn.dena.rii003@outlook.com

Call Back #: 1 (305) 431-1018

Make and Model:

MAC ADDRESS:

Issue : Resident asking if there is an outage in the apartment since there no internet connection and they are requesting an email so they can send it to there work

Trouble Shooting: Check for the MAC Address & MAC Randomization Check if the device is registered in the account. Advise to forget and reconnect to the network. Have resident power cycle the device.

Ticket Number- 397333 Checked Property Case: Y-None Checked Supported Elements in Infrastructure Tab: Y Registration Enabled:NA Myaccount Link Provided:NA

Link to Houston Account:NA

Resolution: transferred to AMG cause resident requested for an email on the site down for outage for her work

Name of Caller: Stacy LaCour

Service Location:ILMA2108BLULN] 2108B Lucille Ln

Address: 2108B Lucille LnMahometIllinois (US)61853United States

MDU Unit #:NA

MDU Building #:NA

Email Address: mispook10@gmail.com

Call Back #: 2175302951

Make and Model: Ipad

MAC ADDRESS: 88AE0736BBEB

Issue: slow internet already called before but the issue still persists and internet will still run slow and a did all troubleshooting possible and speed test show its runs to 180 and for the 2nd speed test its runs on 340 device just runs slow but diesnt disconnects

Key Questions Asked (Probe): first time calling pavlov media? no When did the issue started to happen?days ago Is the issue happening on that device only or on multiple devices?all Is this wire or wireless? wireless are you encountering any error message? NA Do you have a router situated in you're apartment? NA Is Private Wi-Fi turned OFF or ON? off

Trouble Shooting: Check for the MAC Address & MAC Randomization Check if the device is registered in the account. Advise to forget and reconnect to the network. Have resident power cycle the device.

Ticket Number- 393837 Checked Property Case: Y-None Checked Supported Elements in Infrastructure Tab:Y Registration Enabled: N Myaccount Link Provided: NA

Link to Houston Account: NA

Resolution: transfer to t2 cause the issue still persist and the internet still runs slow

Name of Caller: caroline willis

Service Location: [FLGA4030NW16PL] 4030 NW 16th Pl

Address: 4030 NW 16th PlGainesvilleFlorida (US)32605United States

MDU Unit #: NA

MDU Building #:Na

Email Address: cabewillis@gmail.com

Call Back #: 8505450088

Make and Model: mac book air

MAC ADDRESS: 8057CD22565

Issue : made an account for the schedules for installation

Key Questions Asked (Probe): first time calling pavlov media? no When did the issue started to happen? just now Is the issue happening on that device only or on multiple devices?all Is this wire or wireless? wireless are you encountering any error message? NA Do you have a router situated in you're apartment?NA Is Private Wi-Fi turned OFF or ON? off

Trouble Shooting: Check for the MAC Address & MAC Randomization Check if the device is registered in the account. Advise to forget and reconnect to the network. Have resident power cycle the device.

Ticket Number- 397396 Checked Property Case: Y-None Checked Supported Elements in Infrastructure Tab: Y Registration Enabled:N Myaccount Link Provided:Y

Link to Houston Account:https://houston.pavlovmedia.net/#/widgets/user-search-diagnostics?query=emailAddresses:cabewillis@gmail.com*~

Resolution: Residents wants to ask her schedule for Pavlov media transfer to t2 for further assistance

Name of Caller: Cindy eimer

Service Location: [ILAT13KACT] 13 Karen Ct

Address: 13 Karen CtAtlantaIllinois (US)61723United States

MDU Unit #:NA

MDU Building #: NA

Email Address: kceimer3@gmail.com- kceimer3@hotmail.com

Call Back #: 2177377371

Make and Model: ring doorbell and a nest thermostats

MAC ADDRESS: 18b4301a0c5b- 54e019132ef9

Issue: i have a printer and a ring door a net thermostas

Key Questions Asked (Probe): first time calling Pavlov media? no When did the issue started to happen? went out today and a ring door is week ago Is the issue happening on that device only or on multiple devices?3 Is this wire or wireless? wireless are you encountering any error message? NA Do you have a router situated in your apartment? yes Is Private Wi-Fi turned OFF or ON? OFF

Trouble Shooting: Check for the MAC Address & MAC Randomization Check if the device is registered in the account. Advise to forget and reconnect to the network. Have resident power cycle the device.

Ticket Number- 397468 Checked Property Case: Y-None Y Checked Supported Elements in Infrastructure Tab: Y Registration Enabled:N Myaccount Link Provided:Y

Link to Houston Account:https://myaccount.pavlovmedia.net/#/mimic-controls?mimic=968ce5cd-a1e1-4847-bced-f31b9d4b3e29

Resolution: the device failed to connect even with the basic troubleshooting and transfer to t2 for furtherassiatance

Name of Caller: susan burchett

Service Location: [TXCO1800CADR] 1800 Caladium Dr

Address: 1800 Caladium DrCorinthTexas (US)76210United States

MDU Unit #:NA

MDU Building #:NA

Email Address: susanburchett22@gmail.com

Call Back #: 940-594-0181

Make and Model: iphone 14

MAC ADDRESS: A4CF99138A8B

Issue : trying to you're to log in to the account but the number is wrong doesnt let her access it

Key Questions Asked (Probe): first time calling pavlov media? No When did the issue started to happen? Weeks ago Is the issue happening on that device only or on multiple devices?NA Is this wire or wireless? wireless are you encountering any error message? NA Do you have a router situated in you're apartment? NA Is Private Wi-Fi turned OFF or ON? off

Trouble Shooting: Check for the MAC Address & MAC Randomization Check if the device is registered in the account. Advise to forget and reconnect to the network. Have resident power cycle the device.

Ticket Number- 397482 Checked Property Case: Y-None Checked Supported Elements in Infrastructure Tab:Y
Registration Enabled:Y Myaccount Link Provided:Y

Link to Houston Account:https://myaccount.pavlovmedia.net/#/profile?mimic=e4509292-e480-4ae5-93e2-1392c5a1ba78

Resolution: just deleted the wrong number on the account it self and edited the correct number

Name of Caller: Tony Mazza Service Location: [TXCO4100CRHILN] 4100 Creek Hill Ln Address: 4100 Creek Hill Ln Corinth Texas (US)76208 Call Back Number: 2144988194 Email Address:mazza4107@gmail.com

Checked Property Case: Y

Issue: Resident called for the installation update

Resolution:

transfer to FTTx AMG

Recap: Y Survey: N Ticket # 397357

Name of Caller: Hannah Mcgowan

Service Location: 805 W Green (Busey)

Address: 805 W Green St #A24, Urbana, IL 61801

MDU Unit #:24

MDU Building #:A

Email Address: mcgowanfoyr@gmail.com

Call Back #: 7088388640

Make and Model: Del Computer

MAC ADDRESS: cant find the mac address on the del computer

Issue : the internet is not working. the ethernet from the wall was also broken

Key Questions Asked (Probe): first time calling pavlov media? yes When did the issue started to happen?just yesterday Is the issue happening on that device only or on multiple devices?all Is this wire or wireless? both are you encountering any error message? NA Do you have a router situated in you're apartment? NA Is Private Wi-Fi turned OFF or ON? NA

Trouble Shooting: Check for the MAC Address & MAC Randomization Check if the device is registered in the account. Advise to forget and reconnect to the network. Have resident power cycle the device.

Ticket Number- 397519 Checked Property Case: Y-None-Y Checked Supported Elements in Infrastructure Tab: Y Registration Enabled:N Myaccount Link Provided:T

Link to Houston Account:NA

Resolution: transfer to t2 cause the ethernet cable was broken and since the resident moved in there was no internet available anymore

Name of Caller: nape may

Service Location:The Village on Sixth Avenue

Address: 2101 6 ave huntington west virginia 25703

MDU Unit #: 836

MDU Building #:8

Email Address: nathanmay2004@gmail.com

Call Back #: 7403529383

Make and Model: NA

MAC ADDRESS: NA

Issue: request a ethernet cause they need access oon that

Key Questions Asked (Probe): first time calling Pavlov media? no When did the issue started to happen? just now Is the issue happening on that device only or on multiple devices?all Is this wire or wireless?wireless are you encountering any error message? NA Do you have a router situated in your apartment?NA Is Private Wi-Fi turned OFF or ON?

Trouble Shooting: Check for the MAC Address & MAC Randomization Check if the device is registered in the account. Advise to forget and reconnect to the network. Have resident power cycle the device.

Ticket Number- 397567 Checked Property Case: Y-None Checked Supported Elements in Infrastructure Tab: y Registration Enabled:y My account Link Provided:y

Link to Houston Account:https://myaccount.pavlovmedia.net/#/devices?mimic=8d0731d5-7ef2-42cd-bb4e-cf5115529c1a

Resolution: already educate the resident that the wall jack is not supported on the area, but resident insist for us to call a technician over to fix the problems even after educating them on the said issue they have

Name of Caller: Kendell stern

Service Location: [TXSMAUR] Arba San Marcos

Address: 1980 Aquarena springs drive apartment 2402- 78666

MDU Unit #: NA

MDU Building #:NA

Email Address: sagestern123@gmail.com

Call Back #: 2146207362

Make and Model: Iphone Xr

MAC ADDRESS: AC8AFC71EF9A

Issue : the Wi-Fi in the unit is not working

Key Questions Asked (Probe): first time calling pavlov media? yes When did the issue started to happen?just now Is the issue happening on that device only or on multiple devices? all Is this wire or wireless? wireless are you encountering any error message? NA Do you have a router situated in you're apartment? no Is Private Wi-Fi turned OFF or ON?

Trouble Shooting: Check for the MAC Address & MAC Randomization Check if the device is registered in the account. Advise to forget and reconnect to the network. Have resident power cycle the device.

Ticket Number- 397599 Checked Property Case: Y-None Checked Supported Elements in Infrastructure Tab:Y Registration Enabled:Y Myaccount Link Provided:NA

Link to Houston Account:NA

Resolution: Did all the basic trouble shooting needed. but the issue still persist. and all devices are affected on this.

Name of Caller: Gayle Hamblin

Service Location: [ILAT704NE2NST] 704 NE 2nd St

Address: 704 NE 2nd StAtlantaIllinois (US)61723United States

MDU Unit #:NA

MDU Building #:NA

Email Address: gayle1022@yahoo.com

Call Back #: 3092756781

Make and Model: iphone 12

MAC ADDRESS: 14f287d0cf51

Issue : internet is not working for almost an hour and a haft

Key Questions Asked (Probe): first time calling pavlov media? no When did the issue started to happen? an hour and a haft ago Is the issue happening on that device only or on multiple devices? all Is this wire or wireless? both are you encountering any error message? no Do you have a router situated in you're apartment? no Is Private Wi-Fi turned OFF or ON? off

Trouble Shooting: Check for the MAC Address & MAC Randomization Check if the device is registered in the account. Advise to forget and reconnect to the network. Have resident power cycle the device.

Ticket Number- 397614 Checked Property Case: Y-None Checked Supported Elements in Infrastructure Tab:
Registration Enabled: Myaccount Link Provided:

Link to Houston Account:https://houston.pavlovmedia.net/#/widgets/user-search-diagnostics?query=emailAddresses:gayle1022@yahoo.com*~

Resolution: Transfer resident to t2 cause the modem is blinking red and the internet went out and its almost for 1hour .

Name of Caller: maxine blackwell

Service Location: [CALAICP] Icon Plaza

Address: 3584 S FigueroaLos AngelesCalifornia (US)90007United States

MDU Unit #:402

MDU Building #: NA

Email Address: max.blackwell@comcast.net

Call Back #: 4255300978

Make and Model: Apple mac book air

MAC ADDRESS: 1c57dc2e7682

Issue : the device is registered on another account

Key Questions Asked (Probe): first time calling pavlov media? no When did the issue started to happen?just now Is the issue happening on that device only or on multiple devices?1 Is this wire or wireless? wireless are you encountering any error message? NA Do you have a router situated in you're apartment? no Is Private Wi-Fi turned OFF or ON? off

Trouble Shooting: Check for the MAC Address & MAC Randomization Check if the device is registered in the account. Advise to forget and reconnect to the network. Have resident power cycle the device.

Ticket Number- 397622 Checked Property Case: Y-None Checked Supported Elements in Infrastructure Tab:Y
Registration Enabled:Y Myaccount Link Provided:Y

Link to Houston Account:https://myaccount.pavlovmedia.net/#/devices?mimic=2c40a7ae-97ed-4b43-9a9d-20c2b63954be

Resolution: just added the mac address on the right account

Name of Caller: pefanbi gunasekera

Service Location: [ILCU505HEAL] 505 E Healey (Boardwalk)

Address: 505 East Healey street Champaign illnios 61820

MDU Unit #:333

MDU Building #:

Email Address: pefanbig@gmail.com

Call Back #: (703) 675-3979

Make and Model: harizon phone

MAC ADDRESS: Resident cant find the mac address on the phone

Issue: the internet doesn't reachthe whole apartment and even if youre near the internet or router it still goes out

Key Questions Asked (Probe): first time calling Pavlov media? When did the issue started to happen? Is the issue happening on that device only or on multiple devices? Is this wire or wireless? are you encountering any error message? Do you have a router situated in you're apartment? Is Private Wi-Fi turned OFF or ON?

Trouble Shooting: Check for the MAC Address & MAC Randomization Check if the device is registered in the account. Advise to forget and reconnect to the network. Have resident power cycle the device.

Ticket Number- 397651 Checked Property Case: Y-None Checked Supported Elements in Infrastructure Tab:Y
Registration Enabled:N Myaccount Link Provided:NA

Link to Houston Account:NA

Resolution: transfer to t2 cause the Wi-Fi on the apartment of the resident will automatically disconnected and even if they are near the router.. there are some deads spots on the apartments as well

Name of Caller: Oluwabamise Akintulubo

Service Location: [TXARCCT] Centennial Court

Address: 700 W Mitchell Cir Arlington Texas (US)76013United States

MDU Unit #: 1334

MDU Building #:NA

Email Address: akintulubobamise@gmail.com

Call Back #: 9403129160

Make and Model: lenevo

MAC ADDRESS: D039579B88FF

Issue: I can't connect to your network or internet

Key Questions Asked (Probe): first time calling Pavlov media? no When did the issue started to happen?just now Is the issue happening on that device only or on multiple devices? laptop Is this wire or wireless? wireless are you encountering any error message? NA Do you have a router situated in you're apartment?NA Is Private Wi-Fi turned OFF or ON? off

Trouble Shooting: Check for the MAC Address & MAC Randomization Check if the device is registered in the account. Advise to forget and reconnect to the network. Have resident power cycle the device.

Ticket Number- 397670 Checked Property Case: Y-None Checked Supported Elements in Infrastructure Tab:Y
Registration Enabled:Y Myaccount Link Provided:Y

Link to Houston Account:https://myaccount.pavlovmedia.net/#/devices?mimic=4600c583-6f09-4810-87fc-ef6a8f148d63

Resolution: just readded the mac address on the account

Name of Caller: Olivia Vanciel

Service Location: [TXSMCAB] Cabana Beach San Marcos

Address: 1250 Sadler Drive San MarcosTexas (US)78666 United States

MDU Unit #:611

MDU Building #:6

Email Address: livkingz227@gmail.com

Call Back #: 2147152715

Make and Model: iphone 13

MAC ADDRESS: D4197459869E

Issue: internet connection is off on cabana beach

Key Questions Asked (Probe): first time calling Pavlov media? NO When did the issue started to happen?sunday Is the issue happening on that device only or on multiple devices?ALL Is this wire or wireless? WIRELESS are you encountering any error message? na Do you have a router situated in you're apartment? ALL Is Private Wi-Fi turned OFF or ON? OFF

Trouble Shooting: Check for the MAC Address & MAC Randomization Check if the device is registered in the account. Advise to forget and reconnect to the network. Have resident power cycle the device.

Ticket Number- 397690 Checked Property Case: Y-None Checked Supported Elements in Infrastructure Tab:y
Registration Enabled:y Myaccount Link Provided:y

Link to Houston Account:https://myaccount.pavlovmedia.net/#/devices?mimic=9f37b2d6-47de-40c3-8527-5739854b5353

Resolution: resident wasn't able to connect to the internet due to Building 6 Mixed Use Switch is Intermittent

Name of Caller: Isabella Rader

Service Location: [TXSMCAB] Cabana Beach San Marcos

Address: 1250 Sadler DriveBldg 7 Apt 721San MarcosTexas (US)78666United States

MDU Unit #: 721

MDU Building #:7

Email Address: ellaegr2004@gmail.com

Call Back #: 3313320200

Make and Model: Lg grand laptop

MAC ADDRESS: 2811A832F7F8

Issue: trying get register the computer on her account but the computer is registered on a another account

Key Questions Asked (Probe): first time calling Pavlov media? no When did the issue started to happen? when she moved Is the issue happening on that device only or on multiple devices?1 Is this wire or wireless? wireless are you encountering any error message? NA Do you have a router situated in you're apartment? NA Is Private Wi-Fi turned OFF or ON? off

Trouble Shooting: Check for the MAC Address & MAC Randomization Check if the device is registered in the account. Advise to forget and reconnect to the network. Have resident power cycle the device.

Ticket Number- 397700 Checked Property Case: Y-None Checked Supported Elements in Infrastructure Tab:
Registration Enabled: Myaccount Link Provided:

Link to Houston Account:https://myaccount.pavlovmedia.net/#/devices?mimic=8c285ef8-c63c-4d16-bd58-312881e8b9e4

Resolution: just added the mac address on the right account

Name of Caller: Dominique Baker

Service Location: [WYLAGRO] Alight Laramie

Address: 3534 E Willett Dr.10 11(US)82072United States

MDU Unit #:11

MDU Building #:10

Email Address: Dominiquebaker04@gmail.com

Call Back #: 3072516650

Make and Model: playstation

MAC ADDRESS: 5c93a218D083- 00d9d160dca7

Issue: trying to connect PlayStation on the wifi but it wont connect

Key Questions Asked (Probe): first time calling Pavlov media? no When did the issue started to happen? just now Is the issue happening on that device only or on multiple devices?1 Is this wire or wireless? wireless are you encountering any error message? NA Do you have a router situated in you're apartment? NA Is Private Wi-Fi turned OFF or ON? off

Trouble Shooting: Check for the MAC Address & MAC Randomization Check if the device is registered in the account. Advise to forget and reconnect to the network. Have resident power cycle the device.

Ticket Number- 397712 Checked Property Case: Y-None Checked Supported Elements in Infrastructure Tab: Y Registration Enabled:Y Myaccount Link Provided:Y

Link to Houston Account:https://houston.pavlovmedia.net/#/widgets/user-search-diagnostics?query=emailAddresses:Dominiquebaker04@gmail.com*~

Resolution: the resident got disconnected will do call back later

8/30/2024

Name of Caller: Ashlee haverkamp

Service Location: 3005 Alcove Ln

Address: 3005 alcove lane 76210

MDU Unit #: NA

MDU Building #: NA

Email Address: ashleehaverk@gamil.com

Call Back #: 9405979669

Make and Model: NA

MAC ADDRESS: resident doesnt wanna give mac address due to she wants to cancel her service

Issue: cancel the service off Pavlov. the reason why I want to cancel Pavlov media is because y'all can't reach the speed I wanted and my company wants to change service

Key Questions Asked (Probe): first time calling Pavlov media? NA When did the issue started to happen?NA Is the issue happening on that device only or on multiple devices?NA Is this wire or wireless? NA are you encountering any error message? NA Do you have a router situated in you're apartment? NA Is Private Wi-Fi turned OFF or ON? NA

Trouble Shooting:NA

Ticket Number- 398730 Checked Property Case: Y-None Checked Supported Elements in Infrastructure Tab: NA Registration Enabled:NA Myaccount Link Provided:NA

Link to Houston Account:NA

Resolution: Transfer to t2 due to cancelation off account

Name of Caller: Debbie Moore

Service Location: [ILOA509SOAST] 509 S Oakwood St

Address: 509 S Oakwood StOakwoodIllinois (US)61858United States

MDU Unit #:NA

MDU Building #:NA

Email Address: debmoore910@sbcglobal.net

Call Back #: 2174937260

Make and Model: NA

MAC ADDRESS: resident didnt give the mac address

Issue: pavlov was suppose to install the service last week but due to some reason of there was no box outside not was rescheduled and its was a connector box.. thats why it was supposed to be scheduled today but but the isntaller cant install the service cause there is still no fiber box out side of the house

Trouble Shooting: NA

Ticket Number- 387986 Checked Property Case: Y-None Checked Supported Elements in Infrastructure Tab: NA Registration Enabled:NA Myaccount Link Provided:NA

Link to Houston Account:NA

Resolution: Transfer to t2 due to the resident the installation was ment for today but there was still no fiber box outside of the house.

Name of Caller: sunshine McDonald

Service Location: [FLTAVILVIL] University Village Tallahassee - The Villages

Address: 1825 W Call StTallahasseeFlorida (US)32304United States

MDU Unit #:104

MDU Building #: NA

Email Address: sunshinemcdonald7@gmail.com

Call Back #:2393844308

Make and Model: amazon basics

MAC ADDRESS:

Issue: trying to set up light build to the wifi nad i cant find the mac address

Key Questions Asked (Probe): first time calling Pavlov media? no When did the issue started to happen?just now Is the issue happening on that device only or on multiple devices? just 1 Is this wire or wireless? wireless are you encountering any error message? NA Do you have a router situated in your apartment? NA Is Private Wi-Fi turned OFF or ON? off

Trouble Shooting: Check for the MAC Address & MAC Randomization Check if the device is registered in the account. Advise to forget and reconnect to the network. Have resident power cycle the device.

Ticket Number- 398773 Checked Property Case: Y-None Checked Supported Elements in Infrastructure Tab: Y Registration Enabled:N My account Link Provided:Y

Link to Houston Account:https://myaccount.pavlovmedia.net/#/devices?mimic=d2764120-4a71-4e82-a8b3-69bcb64f3d57

Resolution: Resident just wanted to know how to find the mac and how to added on her account.

Name of Caller: Maurice Mendenhall- angie mendenhall

Service Location: [ILMA221AUDR] 221 Augusta Dr

Address: 221 Augusta DrMahometIllinois (US)61853 United States

MDU Unit #:NA

MDU Building #:NA

Email Address: bromo0919@yahoo.com

Call Back #: 2178400398

Make and Model: NA

MAC ADDRESS: resident just wanted to update the credit card and that's why they didn't give the mac address

Issue:

Trouble Shooting:

Ticket Number- 398826 Checked Property Case: Y-None Checked Supported Elements in Infrastructure Tab:
Registration Enabled: My account Link Provided:

Link to Houston Account:

Resolution:

Name of Caller: alyssa cappuccio

Service Location: The collective

Address: 1901 C glenna goodacre

MDU Unit #:C

MDU Building #:5

Email Address: alyssacappuccio24@gmail.com

Call Back #: 2103009935

Make and Model: iphone 15

MAC ADDRESS: F421CA975DC3

Issue: the internet has been out for 15hours it started last night

Trouble Shooting: Check for the MAC Address & MAC Randomization Check if the device is registered in the account. Advise to forget and reconnect to the network. Have resident power cycle the device.

Ticket Number- 398847 Checked Property Case: Y-None Checked Supported Elements in Infrastructure Tab: y Registration Enabled:y My account Link Provided:n

Link to Houston Account:na

Resolution: transger to t2 cause the resident has no internet for almost 15hours

Name of Caller: alyssa Cole

Service Location: [FLGA3120NW31BLVD] 3120 NW 31st Blvd

Address: 3120 NW 31st BlvdGainesvilleFlorida (US)32605United States

MDU Unit #:NA

MDU Building #:NA

Email Address: dralyssapcole@gmail.com

Call Back #: 6202778113

Make and Model: NA

MAC ADDRESS: NA

Issue: want to have my installation

Trouble Shooting:NA

Ticket Number- 397412 Checked Property Case: Y-None Checked Supported Elements in Infrastructure Tab:Y Registration Enabled: My account Link Provided:Y

Link to Houston Account:https://houston.pavlovmedia.net/#/widgets/user-search-diagnostics?query=emailAddresses:dralyssapcole@gmail.com*~

Resolution: Transfer to t2 for the installation process and assistance

Name of Caller: Christa Dixon Service Location: TXHI17SHLN Address: 17 Shorehaven Ln Hickory Creek Texas (US)75065 United States Email Address: gcdixon@aol.com Call Back #: 2146878695

Issue: follow up on the issue yesterday. she has no internet for serveral days nows and they badly need the internet for work

Key Questions Asked (Probe): mentioned that they need to expedite that progress of this matter they just had a service a month ago but now it went out they really need an internet connection as they are working from home.

Resolution: advice that we already request for a technician but there is still no confirmed date on the ticket. customer request to expedite the process transfer to Customer service to further assist

Ticket Number: 385993

Name of Caller: Sathvik Thatikonda

Service Location: [ILCU308GRN] HERE-Champaign

Address: 308 E GreenChampaignIllinois (US)61820United States

MDU Unit #:813

MDU Building #:

Email Address: sathvi.thatikonda@gmail.com

Call Back #: 2176894822

Make and Model: computer

MAC ADDRESS: d03957159561

Issue: the device ownwership is different

Key Questions Asked (Probe): first time calling Pavlov media? no When did the issue started to happen? just now Is the issue happening on that device only or on multiple devices?1 Is this wire or wireless? wireless are you encountering any error message? na Do you have a router situated in your apartment? NA Is Private Wi-Fi turned OFF or ON? NA

Trouble Shooting: Check for the MAC Address & MAC Randomization Check if the device is registered in the account. Advise to forget and reconnect to the network. Have resident power cycle the device.

Ticket Number- 398911 Checked Property Case: Y-None Checked Supported Elements in Infrastructure Tab: Y Registration Enabled:N My account Link Provided:Y

Link to Houston Account:https://myaccount.pavlovmedia.net/#/devices?mimic=e1b8240a-5107-4a95-8501-28136a83a626

Resolution: just added the mac address on the original account of the resident

Name of Caller: Jianing wang

Service Location: 805 W Green (Busey)

Address: 805 W Green Street

MDU Unit #:

MDU Building #:

Email Address: wjn011216@gmail.com

Call Back #: 2174180735

Make and Model:

MAC ADDRESS:

Issue: just moved in to the unit and cant find the net port

Key Questions Asked (Probe): first time calling Pavlov media? yes When did the issue started to happen? just now Is the issue happening on that device only or on multiple devices?all Is this wire or wireless? wireless are you encountering any error message? NA Do you have a router situated in your apartment? NA Is Private Wi-Fi turned OFF or ON? off

Trouble Shooting: Check for the MAC Address & MAC Randomization Check if the device is registered in the account. Advise to forget and reconnect to the network. Have resident power cycle the device.

Ticket Number- 398949 Checked Property Case: Y-None Checked Supported Elements in Infrastructure Tab: Y Registration Enabled:Y My account Link Provided:

Link to Houston Account:na

Resolution: resident found the ethernet port in the bedroom closet, at the baseboard level

8/31/2024

Name of the Caller: Dennis fosdick

Address: 812 E meade street 61764

Best Callback #: 8156740045

Phone Number in Dialpad: (815) 674-0045

Email Address: Dennisfosdick@yahoo.com

Concern: Service Inquiry. and he wants Pavlov Media to be his internet provider

Address is serviceable. but the resident doesn't know how to sign up on the account

278838

Name of Caller: Erhard Scharfe

Service Location: [TXCO3017KIDR] 3017 Kiln Dr

Address: 3017 Kiln DrCorinthTexas (US)76210United States

MDU Unit #:NA

MDU Building #:NA

Email Address: escharfe@gmail.com

Call Back #: 9405957388

Make and Model: NA

MAC ADDRESS: resident just wanted to check the update of installation thats why he didn't the mac address

Issue: update on installation

Trouble Shooting:NA

Ticket Number- 398740 Checked Property Case: Y-None Checked Supported Elements in Infrastructure Tab: Y Registration Enabled:Y My account Link Provided:Y

Link to Houston Account:https://houston.pavlovmedia.net/#/widgets/user-search-diagnostics?query=emailAddresses:escharfe@gmail.com*~

Resolution: resident is willing to wait for 24 to 48 hours call from customer service and is also waiting for an update

Name of Caller: Linda vargas

Service Location: [TXCO1617SHCRDR] 1617 Shadow Crest Dr

Address: 1617 Shadow Crest DrCorinthTexas (US)76210United States

MDU Unit #:

MDU Building #:

Email Address:linvy214@gmail.com

Call Back #: 2149070011

Make and Model: iPhone14

MAC ADDRESS: a4cf9902ad74

Issue: all services are disconnected adn asking if there is an outage and router is blinking red

Key Questions Asked (Probe): first time calling Pavlov media? no When did the issue started to happen? just now Is the issue happening on that device only or on multiple devices?all Is this wire or wireless? wireless are you encountering any error message? NA Do you have a router situated in your apartment? NA Is Private Wi-Fi turned OFF or ON? NA

Ticket Number- 399113 Checked Property Case: Y-None Checked Supported Elements in Infrastructure Tab: Y Registration Enabled:N My account Link Provided:Y

Link to Houston Account:https://myaccount.pavlovmedia.net/#/profile?mimic=aaf9ccdc-a90a-46d3-b4b1-e2d368aafec6

Resolution: modem is now flashing yellow not red anymore they have been experiencing this for an hour now the modem is flashing red again.

Name of Caller: henry zheng

Service Location: [MSSTS21] Yugo Starkville 21 Apartments

Address: 21 8 ave 39759

MDU Unit #:D

MDU Building #:1703

Email Address: zheng1440@gamil.com

Call Back #: (646) 975-0096

Make and Model: iphone 13

MAC ADDRESS: A85BB7002062

Issue: yesterday the whole apartment had no Wi-Fi. now I have no Wi-Fi

Key Questions Asked (Probe): first time calling Pavlov media? yes When did the issue started to happen? yesterday Is the issue happening on that device only or on multiple devices? all Is this wire or wireless? wireless are you encountering any error message? NA Do you have a router situated in your apartment? Is Private Wi-Fi turned OFF or ON?

Trouble Shooting: Check for the MAC Address & MAC Randomization Check if the device is registered in the account. Advise to forget and reconnect to the network. Have resident power cycle the device.

Ticket Number- 399164 Checked Property Case: Y-None Checked Supported Elements in Infrastructure Tab: Y Registration Enabled: N My account Link Provided:NA

Link to Houston Account: NA

Resolution: Told the resident to try to connect to the Pavlov Media network directly and the internet work but he has a router that he connects to using his pc and that router doesn't work. Transfer to t2 for further assistance and I already explained to the resident that switch ethernet is not supported at his room

Name of Caller: Kayvon Tahmassebi

Service Location: [ILCU308GRN] HERE-Champaign

Address: 308 E GreenChampaignIllinois (US)61820United States

MDU Unit #:1113

MDU Building #: D

Email Address: kayvongolf@gmail.com

Call Back #: 9252097620

Make and Model: mac book pro

MAC ADDRESS: A4CF999039DC

Issue: trying to connect the mac book to the internet but its registered on another account.

Key Questions Asked (Probe): first time calling Pavlov media? no When did the issue started to happen? just now Is the issue happening on that device only or on multiple devices?1 Is this wire or wireless? wireless are you encountering any error message? NA Do you have a router situated in your apartment? NA Is Private Wi-Fi turned OFF or ON? NA

Trouble Shooting: Check for the MAC Address & MAC Randomization Check if the device is registered in the account. Advise to forget and reconnect to the network. Have resident power cycle the device.

Ticket Number- 399187 Checked Property Case: Y-None Checked Supported Elements in Infrastructure Tab: Y Registration Enabled:Y My account Link Provided:Y

Link to Houston Account:https://myaccount.pavlovmedia.net/#/dashboard?mimic=f590ff09-2cd5-46d6-9064-274928d0a4c2

Resolution: deleted the mac address on the other account and added it to the resident original account

Name of Caller: Bryan Mosley

Service Location: [TXHI1168SYBERD] 1168 Sycamore Bend Rd

Address: 1168 Sycamore Bend RdHickory CreekTexas (US)75065United States

MDU Unit #:NA

MDU Building #:NA

Email Address: c4planner@yahoo.com

Call Back #: 9103820876

Make and Model: Calix Gigapoint

MAC ADDRESS: 14:21:03:31:69:a7

Issue: no internet for 3days already

Key Questions Asked (Probe): first time calling Pavlov media? no When did the issue started to happen?3days Is the issue happening on that device only or on multiple devices?all Is this wire or wireless? wireless are you encountering any error message? NA Do you have a router situated in your apartment? NA Is Private Wi-Fi turned OFF or ON? NA

Trouble Shooting: Check for the MAC Address & MAC Randomization Check if the device is registered in the account. Advise to forget and reconnect to the network. Have resident power cycle the device.

Ticket Number- 398547 Checked Property Case: Y-None Checked Supported Elements in Infrastructure Tab: Y Registration Enabled:N My account Link Provided:Y

Link to Houston Account:https://houston.pavlovmedia.net/#/widgets/user-search-diagnostics?query=emailAddresses:c4planner@yahoo.com*~

Resolution: Resident has no internet for almost 3days and he requested for t2. and after all the authentication I automatically transfer to advance technical support team

Name of Caller: Johnny Montford

Service Location:

Address: 1450 SE 181 Ave

MDU Unit #:

MDU Building #:

Email Address: tu4bkf@talweb.com

Call Back #: 850-562-6981/ 3522787618

Make and Model: NA

MAC ADDRESS: the Customer didnt give the mac address cause the problem was with his email

Issue: I cant connect to email server to the velocity email server.

Trouble Shooting: Key Questions Asked (Probe):

what is your internet provider? my internet provider is Att however my service is more on email under pavlov media.
when i go to the web browser " connection time up "
can you please tell me more about the issue? i cannot access the email server

Ticket Number- 399185 Checked Property Case: Y-None Checked Supported Elements in Infrastructure Tab:
Registration Enabled: My account Link Provided:

Link to Houston Account:NA

Resolution: transfer to advance support for further assistance

Name of Caller: Tracy Nelson

Service Location: [ILOA605LULN] 605 Lucas Ln

Address: 605 Lucas LnOakwoodIllinois (US)61858United States

MDU Unit #:

MDU Building #:

Email Address: needed.minut@gmail.com

Call Back #: 2175971214

Make and Model: samsung S22

MAC ADDRESS: 5E:ED:FF:B9:C1:6D

Issue: trying to turn the internet off or I want to cancel my service cause the internet speed that was promise to me. doesn't show here on my end

Key Questions Asked (Probe): first time calling Pavlov media? NA When did the issue started to happen? NA Is the issue happening on that device only or on multiple devices? NA Is this wire or wireless? NA are you encountering any error message? NA Do you have a router situated in your apartment? NA Is Private Wi-Fi turned OFF or ON? NA

Trouble Shooting: NA

Ticket Number- 399275 Checked Property Case: Y-None Checked Supported Elements in Infrastructure Tab:
Registration Enabled: My account Link Provided:Y

Link to Houston Account:https://houston.pavlovmedia.net/#/widgets/user-search-diagnostics?query=emailAddresses:needed.minut@gmail.com*~

Resolution: Customer requested cancellation of service. and she agreed on a call back for customer service for 14 to 48 hours

Name of Caller: tyer Watson

Service Location: MOCOBRXN

Address: 1221 E walnut 65201

MDU Unit #: 219

MDU Building #:1221

Email Address: tyerjwatson@gmail.com

Call Back #: 8168594351

Make and Model: NA

MAC ADDRESS: resident doesn't want to give the mac address

Issue: internet or site outage

Trouble Shooting: NA

Ticket Number- 399283 Checked Property Case: Y-None N Checked Supported Elements in Infrastructure Tab: N Registration Enabled: N My account Link Provided: N

Link to Houston Account: NA

Resolution: Informed the resident that he has a ticket that has been escalated to the level 2 support and once there is an update regarding the outage, she will be provided an automated call

Name of Caller: Tiffany Shelton

Service Location: [TXHUGRO] Grove Huntsville

Address: 2101 Sycamore AveHuntsvilleTexas (US)77340United States

MDU Unit #: 914

MDU Building #: 9

Email Address: bretx2003@hotmail.com

Call Back #: 3613328767

Make and Model: Navidia gc laptop

MAC ADDRESS: 9009DF092CCA

Issue: My friend cant connect to the wifi and i need help on this

Key Questions Asked (Probe): first time calling Pavlov media? Yes When did the issue started to happen? just now Is the issue happening on that device only or on multiple devices? 1 Is this wire or wireless? wireless are you encountering any error message? NA Do you have a router situated in your apartment? NA Is Private Wi-Fi turned OFF or ON? NA

Trouble Shooting: Check for the MAC Address & MAC Randomization Check if the device is registered in the account. Advise to forget and reconnect to the network. Have resident power cycle the device.

Ticket Number- 399289 Checked Property Case: Y-None Checked Supported Elements in Infrastructure Tab:Y Registration Enabled:N My account Link Provided:Y

Link to Houston Account:https://myaccount.pavlovmedia.net/#/devices?mimic=bef4b701-af7b-4f2c-89ae-f731258f17b7

Resolution: just deleted the mac address on the old account and added it on the new account the resident has

Name of Caller: brooke messarosh

Service Location: [PASCRIS] Rise at State College

Address: 532 E College AveState CollegePennsylvania (US)16801United States

MDU Unit #:718

MDU Building #:C

Email Address: brookemess19@yahoo.com

Call Back #:9088004416

Make and Model: iphone15

MAC ADDRESS: 96:B2:DA:34:77:5B

Issue: reset the Wi-Fi password but I can't do it on my own cause i forgot my password

Key Questions Asked (Probe): first time calling Pavlov media? no When did the issue started to happen? just now Is the issue happening on that device only or on multiple devices?all Is this wire or wireless? wireless are you encountering any error message? NA Do you have a router situated in your apartment? NA Is Private Wi-Fi turned OFF or ON? OFF

Trouble Shooting: Check for the MAC Address & MAC Randomization Check if the device is registered in the account. Advise to forget and reconnect to the network. Have resident power cycle the device.

Ticket Number- 399311 Checked Property Case: Y-None Checked Supported Elements in Infrastructure Tab: Y Registration Enabled:Y My account Link Provided:Y

Link to Houston Account:https://houston.pavlovmedia.net/#/widgets/user-search-diagnostics?query=emailAddresses:brookemess19@yahoo.com*~

Resolution: resident walkthrough to add the mac address on her account

Name of Caller: marin kleppe

Service Location: [OKNOAVE] Avenue at Norman

Address: 3301 12th Ave SE NormanOklahoma (US)73072United States

MDU Unit #:322

MDU Building #:3

Email Address: marinkleppe@gmail.com

Call Back #: 1 (719) 799-0370

Make and Model: iphone13

MAC ADDRESS: 66dce34c6b84

Issue: I have been experiencing almost a week now that I don't have internet

Key Questions Asked (Probe): first time calling Pavlov media? no When did the issue started to happen? a week Is the issue happening on that device only or on multiple devices? all Is this wire or wireless? wireless are you encountering any error message? NA Do you have a router situated in your apartment? NA Is Private Wi-Fi turned OFF or ON? NA

Ticket Number- 399319 Checked Property Case: Y-None Checked Supported Elements in Infrastructure Tab: Y Registration Enabled: N My account Link Provided:NA

Link to Houston Account:Na

Resolution: Transfer to t2 cause even with the troubleshooting issue still persist and she can't use the internet for almost a week

Name of Caller: sathvik swamy

Service Location: [INLACSL] Lark West Lafayette - Apartments

Address:3800 Campus Suites DrWest LafayetteIndiana (US)47906 United States

MDU Unit #:431

MDU Building #:B

Email Address: sathvikswamy77@gmail.com

Call Back #: 7607593731

Make and Model: Roku

MAC ADDRESS: 345E08428946

Issue: needs help with Roku can't do wireless airplay using phone

Key Questions Asked (Probe): first time calling Pavlov media? NA When did the issue started to happen? this morning Is the issue happening on that device only or on multiple devices? just 1 Is this wire or wireless? wireless are you encountering any error message? NA Do you have a router situated in your apartment? NA Is Private Wi-Fi turned OFF or ON? off

Trouble Shooting: Check for the MAC Address & MAC Randomization Check if the device is registered in the account. Advise to forget and reconnect to the network. Have resident power cycle the device.

Ticket Number- 399328 Checked Property Case: Y-None Checked Supported Elements in Infrastructure Tab: Y Registration Enabled:Y My account Link Provided:Y

Link to Houston Account:https://myaccount.pavlovmedia.net/#/devices?mimic=e246df49-acb4-44d5-b15e-6bd13442d0f2

Resolution: Transfer to t2 for further assistance in Roku tv

Name of Caller: Zachary Dickerson

Service Location: INBLUCO

Address: 500 S park bridge road 47401

MDU Unit #:NA

MDU Building #:NA

Email Address: Zachary.Dickerson@eol.com

Call Back #: 5743038508

Make and Model: amazon fire stivk

MAC ADDRESS: 00F36153EBFC

Issue: how to connect amazon fire stick to the wifi

Key Questions Asked (Probe): first time calling Pavlov media? NA When did the issue started to happen?just now Is the issue happening on that device only or on multiple devices?1 Is this wire or wireless? wireless are you encountering any error message? Na Do you have a router situated in your apartment? NA Is Private Wi-Fi turned OFF or ON? off

Trouble Shooting: Check for the MAC Address & MAC Randomization Check if the device is registered in the account. Advise to forget and reconnect to the network. Have resident power cycle the device.

Ticket Number- 399336 Checked Property Case: Y-None Checked Supported Elements in Infrastructure Tab:
Registration Enabled: My account Link Provided:

Link to Houston Account:https://myaccount.pavlovmedia.net/#/devices?mimic=14553cff-77c9-4584-8075-23748c207b37

Resolution: just added the mac address of the amazon fire stick on the account and it automatically connected to the internet

Name of Caller: Jun Huh

Service Location: [COBOUC28] U Club on 28th

Address: 820 28th StBoulderColorado (US)80303United States

MDU Unit #:112

MDU Building #:2

Email Address: honghuh5254@gmail.com

Call Back #: ( 720) 557-2051

Make and Model: iphone14

MAC ADDRESS: 18:FA:B7:8A:4F:03

Issue: something wrong with my internet. ever since this morning I had experience very slow internet

Key Questions Asked (Probe): first time calling Pavlov media? no When did the issue started to happen?just now Is the issue happening on that device only or on multiple devices?all Is this wire or wireless? wireless are you encountering any error message? NA Do you have a router situated in your apartment? none Is Private Wi-Fi turned OFF or ON? off

Trouble Shooting: Check for the MAC Address & MAC Randomization Check if the device is registered in the account. Advise to forget and reconnect to the network. Have resident power cycle the device.

Ticket Number- 399345 Checked Property Case: Y-None Checked Supported Elements in Infrastructure Tab:
Registration Enabled: My account Link Provided:Y

Link to Houston Account:https://myaccount.pavlovmedia.net/#/devices?mimic=206abad7-abd3-4301-947e-32c180d4ecaf

Resolution: Transfer to t2 cause the issue to persist and ever since this morning the internet has been the resident said

Name of Caller: amelia parker

Service Location: [MEORGRO] The Reserve at Orono

Address: 1 Black Bear DrOronoMaine (US)04473United States

MDU Unit #:12

MDU Building #:19

Email Address: ameliamp26@gmail.com

Call Back #:7742453648

Make and Model: iphone13

MAC ADDRESS: 98698AD99D54

Issue: me and my roomate notice there is wifi is not showing in setting or ion network

Key Questions Asked (Probe): first time calling Pavlov media? no When did the issue started to happen?30mins ago Is the issue happening on that device only or on multiple devices?all devices Is this wire or wireless? wireless are you encountering any error message? NO INTERNET Do you have a router situated in your apartment? no Is Private Wi-Fi turned OFF or ON? OFF

Trouble Shooting: Check for the MAC Address & MAC Randomization Check if the device is registered in the account. Advise to forget and reconnect to the network. Have resident power cycle the device.

Ticket Number- 399352 Checked Property Case: Y-None Checked Supported Elements in Infrastructure Tab: Y Registration Enabled:Y My account Link Provided:Y

Link to Houston Account:https://myaccount.pavlovmedia.net/#/devices?mimic=4cceb5f5-e10b-4bbc-9435-7ce8edf36d5a

Resolution: The network name is not showing, and we did all the basic troubleshooting but issue still persist transfer to t2

Name of Caller: Yashuhiro Yamamoto

Service Location: [ILCU105EGRN] 105 E Green

Address: 105 E Green St.ChampaignIllinois (US)61820United States

MDU Unit #:C3

MDU Building #:NA

Email Address: YamamotoYashuhiro1224@gmail.com

Call Back #: 1 (917) 972-8877

Make and Model: Tp link 3x3000

MAC ADDRESS: D8:44:89:A2:52:D8

Issue:

No Internet Connection
The router is Conor is orange

Key Questions Asked (Probe): first time calling Pavlov media? no When did the issue started to happen?just now Is the issue happening on that device only or on multiple devices?all Is this wire or wireless? both are you encountering any error message? no Do you have a router situated in your apartment? yes Is Private Wi-Fi turned OFF or ON? off

Ticket Number- 399358 Checked Property Case: Y-None Checked Supported Elements in Infrastructure Tab:Y
Registration Enabled:N My account Link Provided: N

Link to Houston Account:NA

Resolution: Transfer to t2 cause the issue still persist

Name of Caller: adams sid

Service Location: [NYAM2091] Block 20

Address: 100 Herron Dr Amherst New York (US)14228 United States

MDU Unit #:848

MDU Building #:B

Email Address: monster11360@gmail.com

Call Back #:5189516721

Make and Model: Iphone11

MAC ADDRESS: dc6dbc666bb5

Issue: trouble setting up the internet with lights and it wont let me connect

Key Questions Asked (Probe): first time calling Pavlov media? no When did the issue started to happen?just now Is the issue happening on that device only or on multiple devices?1 Is this wire or wireless? wireless are you encountering any error message? NA Do you have a router situated in your apartment? NA Is Private Wi-Fi turned OFF or ON? off

Trouble Shooting: Check for the MAC Address & MAC Randomization Check if the device is registered in the account. Advise to forget and reconnect to the network. Have resident power cycle the device.

Ticket Number- 399384 Checked Property Case: Y-None Checked Supported Elements in Infrastructure Tab:Y
Registration Enabled:Y My account Link Provided:Y

Link to Houston Account:https://myaccount.pavlovmedia.net/#/devices?mimic=c8877169-9ec7-45dc-92a0-3a73861b4f89

Resolution: explain to resident about the client isolation but he insisted if there was anything he could do about the light. he agreed to wait for 24 to 48 hours for a call back with T2

9/02/2024

Name of Caller: phillip eichelberger

Service Location: [ILCU2503WESPAV] Stonegate Village Apartments

Address: 2503 West Springfield Avenue ChampaignIllinois (US)61821 United States

MDU Unit #:3

MDU Building #:G

Email Address: peichelberger01@gmail.com

Call Back #: 1 (217) 278-9237

Make and Model: samsung galaxy A54

MAC ADDRESS: Resident doesn't know how to get or find the mac address

Issue: it's been out for while the internet

Key Questions Asked (Probe): first time calling Pavlov media? no When did the issue started to happen? This Morning Is the issue happening on that device only or on multiple devices?all Is this wire or wireless? wireless are you encountering any error message? NA Do you have a router situated in your apartment? Is Private Wi-Fi turned OFF or ON? NA

Ticket Number- 399494 Checked Property Case: Y-None Checked Supported Elements in Infrastructure Tab: Y Registration Enabled:Y My account Link Provided:BA

Link to Houston Account:NA

Resolution: resident agreed to wait for t2 call back for 24 to 48 hours

Name of Caller: katherine mitchem  Service Location: [OHCENT5093JORD] 5093 Johnstown Rd  Address: 5093 Johnstown Rd CenterburgOhio (US)43011-9430 United States  MDU Unit #: N/A  MDU Building #: N/A  Email Address: katy.mitchem@gmail.com  Phone Number: 7403581191

 Issue|Concern (due to):

izone in ohio and internet is out |

 Make and Model: TP Link archer ax 1500  MAC ADDRESS: e4:c3:2a:75:2e:88

 Checked Property Case: y  Checked Supported Elements in Infrastructure Tab: Y  Registration Enabled: N  Myaccount Link Provided: N  Link to Houston Account (Paste Link): N/A

 TICKET # : 399325

 Key Questions Asked (Probe with answers): • when did the issue started ? 20 mins ago • lights - all lights are green | solid green | little planet with a circle on it is solid orange • Before calling us, did you try to power cycle your router? Yes

 Trouble Shooting (List steps in bullet point form): • unplug and re-plug the ethernet cable from the router | Same lights

 Resolution:

Transferred to NOC FTTx residential for further assistance  Recap: Y  Survey: N

 Name of Person Transferred to: NOC FTTx Residential

Name of Caller: james jones

Service Location: [ILMO2007SPLN2] 2007 Spruce Ln

Address: 2007 Spruce LnMonticelloIllinois (US)61856United States

MDU Unit #:NA

MDU Building #:NA

Email Address: jonesjroger@gmail.com

Call Back #: 2179790047

Make and Model: MCS J8050W PRINTER

MAC ADDRESS: 4cebbd842e1f

Issue: not connected to the internet using may devices and i want it to connect to 5g and not 2.4

Key Questions Asked (Probe): first time calling Pavlov media? no When did the issue started to happen? today Is the issue happening on that device only or on multiple devices?1 Is this wire or wireless? wireless are you encountering any error message? NA Do you have a router situated in your apartment? NA Is Private Wi-Fi turned OFF or ON? NA

Trouble Shooting:

Check for the MAC Address & MAC Randomization Check if the device is registered in the account. Advise to forget and reconnect to the network. Have resident power cycle the device.

Ticket Number- 399527 Checked Property Case: Y-None Checked Supported Elements in Infrastructure Tab: Y Registration Enabled:N My account Link Provided:Y

Link to Houston Account:https://myaccount.pavlovmedia.net/#/profile?mimic=de1cd21b-a0b5-49c9-924c-56e74d03940b

Resolution: Transfer to t2 cause the issue still to persist the printer could connect to both 2.4 and 5.0 but when connected to 5.0 it cannot print

Name of Caller: jessica thomas

Service Location:

Address: 1225 E 725 N, West Lafayette, IN 47906 47906

MDU Unit #: 416

MDU Building #:C

Email Address: thom1160@purdue.edu

Call Back #: 8125993607

Make and Model: iphone14

MAC ADDRESS: doesn't want to give the mac address

Issue: none of the ethernet cable are working. only the ethernet cables are not working. and some lights on the router is not on

Key Questions Asked (Probe): first time calling Pavlov media? NA When did the issue started to happen? just today Is the issue happening on that device only or on multiple devices? all Is this wire or wireless? wireless are you encountering any error message? Do you have a router situated in your apartment? yes Is Private Wi-Fi turned OFF or ON?

Trouble Shooting: Check for wall-jack condition Check for ethernet cable condition Interchange ends of the ethernet cable If there is another ethernet cable, kindly suggest using the other ethernet cable. Check the LED indicators. Unplug and Re-plug the Router.

Ticket Number- 399544 Checked Property Case: Y-None Checked Supported Elements in Infrastructure Tab: Y Registration Enabled: NA My account Link Provided: NA

Link to Houston Account: NA

Resolution: some lights on the router is not working and they also bought news cables for the ethernet port, but it doesn't seem to work. transfer to t2 for further assistance

Name of Caller: juliana scofield

Service Location: [ILUR902SLIN] 902 S Lincoln Ave

Address: 1331 north lincon ave 61801

MDU Unit #: 2020

MDU Building #: B

Email Address: jns9@illinoi.edu

Call Back #: 5748504293

Make and Model: iPhone SE

MAC ADDRESS: 4435835162E9

Issue: ethernet port is broken and i need help with it

Key Questions Asked (Probe): first time calling Pavlov media? Yes When did the issue started to happen? just today Is the issue happening on that device only or on multiple devices? all Is this wire or wireless? both are you encountering any error message? NA Do you have a router situated in your apartment? NA Is Private Wi-Fi turned OFF or ON? OFF

Trouble Shooting: Check for the MAC Address & MAC Randomization Check if the device is registered in the account. Advise to forget and reconnect to the network. Have resident power cycle the device.

Ticket Number- 399554 Checked Property Case: Y-None Checked Supported Elements in Infrastructure Tab: Y
Registration Enabled: N My account Link Provided: NA

Link to Houston Account: NA

Resolution: Transfer to t2 the resident wants the ethernet port to be fix and stated by the resident that is broken.

Name of Caller: Sai Bharthipudi

Service Location: [TXRIUTD] Northside at UTD Phase 1

Address: 3000 Northside Blvd.Residential Services OfficeRichardsonTexas (US)75080 United States

MDU Unit #:323

MDU Building #:1

Email Address: 2018saik@gmail.com

Call Back #: 6167347268

Make and Model: Lenovo think pad x1

MAC ADDRESS: D43B04BCBBC8

Issue: devices is registered on a different account

Key Questions Asked (Probe): first time calling Pavlov media? no When did the issue started to happen? couple days ago Is the issue happening on that device only or on multiple devices? 1 Is this wire or wireless? wireless are you encountering any error message? NA Do you have a router situated in your apartment? NA Is Private Wi-Fi turned OFF or ON? off

Trouble Shooting: Check for the MAC Address & MAC Randomization Check if the device is registered in the account. Advise to forget and reconnect to the network. Have resident power cycle the device.

Ticket Number- 399589 Checked Property Case: Y-None Checked Supported Elements in Infrastructure Tab: Y Registration Enabled: Y My account Link Provided:Y

Link to Houston Account: https://houston.pavlovmedia.net/#/widgets/user-search-diagnostics?query=emailAddresses:2018saik@gmail.com*~

Resolution: just added the mac address on the right account so resident could use the internet

09/03/2024

Name of Caller: Amanda Hardy

Service Location: [TXLA857GOCHLN] 857 Good Cheer Ln

Address: 857 Good Cheer Ln Lavon Texas (US) 75166 United States

MDU Unit #:NA

MDU Building #:NA

Email Address: hardyhomestead24@gmail.com

Call Back #: 4694796887

Make and Model: NA

MAC ADDRESS: Resident just wants to know about the update of her schedule for the installation

Issue: She got rerouted back for almost 3times in T1

Trouble Shooting:NA

Ticket Number- 399335 Checked Property Case: Y-None Checked Supported Elements in Infrastructure Tab: Y Registration Enabled:N My account Link Provided:Y

Link to Houston Account: https://myaccount.pavlovmedia.net/#/dashboard?mimic=4f29f4ee-a253-4447-88ed-9f19f7a90144

Resolution: could not transfer the resident on advance technical support cause they are engaged on call. advice resident that t2 could do a call back on 24 to 48 hours

Name of Caller: Kati Barber

Service Location: [ILSA207TIAVE] 207 Tickseed Ave

Address: 207 Tickseed AveSavoyIllinois (US)61874United States

MDU Unit #:

MDU Building #:

Email Address: applesauce0532@gmail.com

Call Back #: 9197215671

Make and Model: iphone 14

MAC ADDRESS: Resident doesnt wanna give the mac address due to this is a billing issue

Issue: was charge extra for Wi-Fi extenders even though I didn't get them

Key Questions Asked (Probe): first time calling Pavlov media? no When did the issue started to happen? just now Is the issue happening on that device only or on multiple devices?NA Is this wire or wireless? NA are you encountering any error message? NA Do you have a router situated in your apartment? NA Is Private Wi-Fi turned OFF or ON? NA

Trouble Shooting: NA

Ticket Number- 399710 Checked Property Case: Y-None Checked Supported Elements in Infrastructure Tab:Y
Registration Enabled:N My account Link Provided:Y

Link to Houston Account:https://houston.pavlovmedia.net/#/widgets/user-search-diagnostics?query=emailAddresses:applesauce0532@gmail.com*~

Resolution: The resident wants to know why he was charged extra for the Wi-Fi extenders he didn't got

Name of Caller: madison feddock

Service Location: [TNKNCLD] Nova Knoxville (FKA: Aspen Heights Knoxville

Address: 2223 Cumberland Ave Knoxville Tennessee (US)37916 United States

MDU Unit #16:

MDU Building #: 616

Email Address: feddockm@gmail.com

Call Back #: 7174750887

Make and Model: blink dog monitor

MAC ADDRESS: 08C2247BE105

Issue: trying to set up blink dog monitor

Key Questions Asked (Probe): first time calling Pavlov media? NO When did the issue started to happen? 2days ago Is the issue happening on that device only or on multiple devices? 1 Is this wire or wireless? wireless are you encountering any error message? Not able to connect to the Wifi Do you have a router situated in your apartment? no Is Private Wi-Fi turned OFF or ON? off

Trouble Shooting: Check for the MAC Address & MAC Randomization Check if the device is registered in the account. Advise to forget and reconnect to the network. Have resident power cycle the device.

Ticket Number- 399722 Checked Property Case: Y-None Checked Supported Elements in Infrastructure Tab:Y
Registration Enabled:Y My account Link Provided:Y

Link to Houston Account:https://myaccount.pavlovmedia.net/#/myAccount?mimic=b5a89fe2-6adf-446e-b08e-9dfba8cfc99e

Resolution: Resident was able to connect the dog monitor cam to the Wi-Fi and it was self-resolved

Name of Caller: Santana boykin

Service Location: [OHAKEDG] University Edge Akron

Address: 393 sumner street 44304

MDU Unit #:309

MDU Building #:1

Email Address: BoykinSantana@gmail.com

Call Back #: 3308101673

Make and Model: iphone se

MAC ADDRESS: 4c20c8a4b8

Issue: our Wi-Fi will not stay connected for long

Key Questions Asked (Probe): first time calling Pavlov media? Yes When did the issue started to happen? just today Is the issue happening on that device only or on multiple devices? all Is this wire or wireless? wireless are you encountering any error message? No Do you have a router situated in your apartment? no Is Private Wi-Fi turned OFF or ON? Off

Trouble Shooting: Check for the MAC Address & MAC Randomization Check if the device is registered in the account. Advise to forget and reconnect to the network. Have resident power cycle the device.

Ticket Number- 399730 Checked Property Case: Y-None Checked Supported Elements in Infrastructure Tab: Y
Registration Enabled:NA My account Link Provided:NA

Link to Houston Account: NA

Resolution: Advice resident that they could actually buy a router to make their internet more stable

Name of Caller: michael pace

Service Location:

Address: 203 W south street Manfield iL 61854

MDU Unit #:NA

MDU Building #:

Email Address: michpace6@msn.com

Call Back #: 1 (217) 841-6905

Make and Model: NA

MAC ADDRESS: NA

Issue: Customers wants to know the price for Pavlov media internet

Trouble Shooting:NA

Ticket Number- Checked Property Case: Y-None Checked Supported Elements in Infrastructure Tab: NA Registration Enabled:NA My account Link Provided:NA

Link to Houston Account:NA

Resolution: transfer to customer service for further assistance

Name of Caller: Christian smith

Service Location:

Address: 525 south state street 60605

MDU Unit #:1335

MDU Building #:D

Email Address: sniff92@colum.edu

Call Back #: 6306996542

Make and Model: iphone 12

MAC ADDRESS: 40C711906A02

Issue: need password for me to connect to the wifi

Key Questions Asked (Probe): first time calling Pavlov media? yes When did the issue started to happen? just now Is the issue happening on that device only or on multiple devices? all Is this wire or wireless? wireless are you encountering any error message? NA Do you have a router situated in your apartment? NA Is Private Wi-Fi turned OFF or ON? off

Trouble Shooting: Check for the MAC Address & MAC Randomization Check if the device is registered in the account. Advise to forget and reconnect to the network. Have resident power cycle the device.

Ticket Number- 399747 Checked Property Case: Y-None Checked Supported Elements in Infrastructure Tab:Y
Registration Enabled:N My account Link Provided:NA

Link to Houston Account:NA

Resolution: resident didn't receive any email for the Wi-Fi password or can't see the network name Pavlov Wi-Fi set up to get the special Wi-Fi password transfer to t2 for further assistance

Name of Caller: joffre savino

Service Location: [TXSMAUR] Arba San Marcos

Address: 1980 Aquarena Springs Dr.Bldg 3 Apt 3401San MarcosTexas(US)78666 United States

MDU Unit #:3401

MDU Building #:3

Email Address: joffresavino@gmail.com

Call Back #: (954) 544-0780

Make and Model: google home mac

MAC ADDRESS: E4:F0:42:0E:BF:35

Issue: I Dunno how to get the mac address of the speaker and can't connect to the internet

Key Questions Asked (Probe): first time calling Pavlov media? No When did the issue started to happen? just now Is the issue happening on that device only or on multiple devices?1 Is this wire or wireless? wireless are you encountering any error message? none Do you have a router situated in your apartment? none Is Private Wi-Fi turned OFF or ON? off

Trouble Shooting: Check for the MAC Address & MAC Randomization Check if the device is registered in the account. Advise to forget and reconnect to the network. Have resident power cycle the device.

Ticket Number- 399808 Checked Property Case: Y-None Checked Supported Elements in Infrastructure Tab:Y
Registration Enabled:Y My account Link Provided:Y

Link to Houston Account:https://myaccount.pavlovmedia.net/#/dashboard?mimic=a43786ed-c0fd-4332-b50b-3cf0249227a0

Resolution: resident got the mac address of the device but due to client isolation resident could not use the google home speaker

Name of Caller: Caleb strange

Service Location: FLWGFLC Flamingo Crossings East

Address: 11635 Rock Pigeon Loop Winter GardenFlorida (US)34787 United States

MDU Unit #:307

MDU Building #:21

Email Address: caleb@strangelaw.net

Call Back #:9252228633

Make and Model: play station5

MAC ADDRESS: 78c8818ba49b

Issue: the land cable is not connecting it used to work before but after the rainstorm it stopped working

Key Questions Asked (Probe): first time calling Pavlov media? No When did the issue started to happen? After the rainstorm Is the issue happening on that device only or on multiple devices? 1 Is this wire or wireless? wired are you encountering any error message? none Do you have a router situated in your apartment? NA Is Private Wi-Fi turned OFF or ON? Off

Trouble Shooting: Check for the MAC Address & MAC Randomization Check if the device is registered in the account. Advise to forget and reconnect to the network. Have resident power cycle the device.

Ticket Number- 399845 Checked Property Case: Y-None Checked Supported Elements in Infrastructure Tab: y Registration Enabled:y My account Link Provided:

Link to Houston Account:https://myaccount.pavlovmedia.net/#/devices?mimic=366d27d3-19af-4c2c-ae48-92337f318784

Resolution: the lan cable started not to work after the rainstorm now I need help on this cause the wireless Wi-Fi is kind of slow. transfer to t2 for further assistance

Name of Caller: wanzheng dou

Service Location: Champaign Midtown Plaza (302 S 1st St.)

Address: 302 south first street apartment 501

MDU Unit #: NA

MDU Building #: NA

Email Address: wzuo4@illinois.edu

Call Back #: 7733735959

Make and Model: Iphone 11

MAC ADDRESS: CC660AD8049A

Issue: I try to log in the wifi but he just can't log in the device and can't find the password

Key Questions Asked (Probe): first time calling Pavlov media? yes When did the issue started to happen? just today Is the issue happening on that device only or on multiple devices? all Is this wire or wireless? Wireless are you encountering any error message? NA Do you have a router situated in your apartment? no Is Private Wi-Fi turned OFF or ON? off

Trouble Shooting: Check for the MAC Address & MAC Randomization Check if the device is registered in the account. Advise to forget and reconnect to the network. Have resident power cycle the device.

Ticket Number- 399916 Checked Property Case: Y-None Checked Supported Elements in Infrastructure Tab:Y
Registration Enabled:N My account Link Provided:NA

Link to Houston Account: NA

Resolution: just assisted the resident on his Wi-Fi password

09/06/2024

Name of Caller: jessica Vernia

Service Location: [ILPO821EPRST] 821 E Prairie St

Address: 821 E Prairie StPontiacIllinois (US)61764United States

MDU Unit #:NA

MDU Building #:NA

Email Address: butterfly_23_78@yahoo.com

Call Back #: 8154197602

Make and Model: NA

MAC ADDRESS: resident just wanted an update on her installation

Issue: want to change the installation date

Trouble Shooting: NA

Ticket Number- 394807 Checked Property Case: Y-None Checked Supported Elements in Infrastructure Tab: Y Registration Enabled:N My account Link Provided:Y

Link to Houston Account:https://myaccount.pavlovmedia.net/#/dashboard?mimic=860623cd-961d-4cd0-9c25-453bbcd15d35

Resolution: Resident called to ask if she could change the date of installation. advice that our customer service is still closed as of the moment. and promise to call the resident back once Customer Service is on operation

Name of Caller: james conlin

Service Location: [FLGA302SW77TE] 302 SW 77th Ter

Address: 302 SW 77th TerGainesvilleFlorida (US)32607United States

MDU Unit #:NA

MDU Building #:NA

Email Address: bobdbob14@gmail.com

Call Back #: 3523285625

Make and Model: iphone pro max

MAC ADDRESS: Resident doesn't want to give the mac address

Issue: line installed the line was never buried

Key Questions Asked (Probe): first time calling Pavlov media? no When did the issue started to happen? 5 days ago Is the issue happening on that device only or on multiple devices?no Is this wire or wireless? both are you encountering any error message? NA Do you have a router situated in your apartment? NA Is Private Wi-Fi turned OFF or ON? NA

Trouble Shooting: NA

Ticket Number- 400955 Checked Property Case: Y-None Checked Supported Elements in Infrastructure Tab: Y Registration Enabled:N My account Link Provided:Y

Link to Houston Account:https://myaccount.pavlovmedia.net/#/dashboard?mimic=4e13d39c-40e8-41c7-98d8-d113cfcb371e

Resolution: Resident wants unburied fiber line to be buried properly

Name of Caller: Debbie Moore

Service Location: [ILOA509SOAST] 509 S Oakwood St

Address: 509 S Oakwood S tOakwoodIllinois (US)61858United States

MDU Unit #:NA

MDU Building #:NA

Email Address: debmoore910@sbcglobal.net

Call Back #: 2174937260

Make and Model: NA

MAC ADDRESS: NA

Issue: Update for installation

Trouble Shooting:NA

Ticket Number- 387986 Checked Property Case: Y-None Checked Supported Elements in Infrastructure Tab: Y Registration Enabled:Y My account Link Provided:y

Link to Houston Account:https://myaccount.pavlovmedia.net/#/dashboard?mimic=f05a3157-de48-4fdc-963d-183c4dc78ef9

Resolution: Transfer the resident to customer service for update on installation

Name of Caller: James Myers

Service Location: [ILPO415WHUST] 415 W Humiston St

Address: 415 W Humiston StPontiacIllinois (US)61764United States

MDU Unit #:NA

MDU Building #:NA

Email Address: camaro1821@gmail.com

Call Back #: 8158676982

Make and Model: NA

MAC ADDRESS: NA

Issue: trying to get schedule for installation

Key Questions Asked (Probe): first time calling Pavlov media? no When did the issue started to happen? NA Is the issue happening on that device only or on multiple devices?NA Is this wire or wireless? NA are you encountering any error message? NA Do you have a router situated in your apartment? NA Is Private Wi-Fi turned OFF or ON? NA

Trouble Shooting: NA

Ticket Number- 400032 Checked Property Case: Y-None Checked Supported Elements in Infrastructure Tab: Y Registration Enabled:N My account Link Provided:Y

Link to Houston Account:https://myaccount.pavlovmedia.net/#/dashboard?mimic=536eab9b-8b88-45f7-9b3b-1268402b3899

Resolution: Transfer to Fttx AMG

Name of Caller: Ava Ranellone-Mims

Service Location: [AZTUHON] U of A Honors

Address: 1101 E Mabel StTucsonArizona (US)85719United States

MDU Unit #: 6022

MDU Building #:B

Email Address: avarmims@arizona.edu

Call Back # : 7572343757

Make and Model: Mac book air

MAC ADDRESS: 10BD3A86B295

Issue: Laptop is connected to the internet but can't browse

Key Questions Asked (Probe): first time calling Pavlov media? No When did the issue started to happen? 20 mins ago Is the issue happening on that device only or on multiple devices? 1 Is this wire or wireless? wireless are you encountering any error message? no Do you have a router situated in your apartment? no Is Private Wi-Fi turned OFF or ON? no

Trouble Shooting: Check for the MAC Address & MAC Randomization Check if the device is registered in the account. Advise to forget and reconnect to the network. Have resident power cycle the device.

Ticket Number- 401032 Checked Property Case: Y-None Checked Supported Elements in Infrastructure Tab:Y
Registration Enabled:Y My account Link Provided:Y

Link to Houston Account:https://myaccount.pavlovmedia.net/#/dashboard?mimic=b3fe13dc-538c-4d94-ae5e-09ba8609e19a

Resolution: Just advice the resident to power cycle the device and it automatically got connected

Name of Caller: Jacob weiser

Service Location: [AZTEATM] Atmosphere (Tempe)

Address:707 S. Forest Avenue TempeArizona (US)85281 United States

MDU Unit #:1107

MDU Building #:1

Email Address: jwweis3@gmail.com

Call Back #: 2149732510

Make and Model: laptop

MAC ADDRESS: 743AF4CEF374

Issue: laptop can't connect to the internet, and it says that he needs to reset it

Key Questions Asked (Probe): first time calling Pavlov media? no When did the issue started to happen? 9:40am last 20mins Is the issue happening on that device only or on multiple devices?1 Is this wire or wireless? wireless are you encountering any error message? Need to reset Do you have a router situated in your apartment? yes Is Private Wi-Fi turned OFF or ON? off

Trouble Shooting: Check for the MAC Address & MAC Randomization Check if the device is registered in the account. Advise to forget and reconnect to the network. Have resident power cycle the device.

Ticket Number- 401038 Checked Property Case: Y-None Checked Supported Elements in Infrastructure Tab:Y
Registration Enabled:Y My account Link Provided:Y

Link to Houston Account:https://myaccount.pavlovmedia.net/#/devices?mimic=1d03cfa9-01b1-476f-b199-ce3bc6e015b0

Resolution: Resident needs help on his laptop he is connected but can't browse and he needs to reset it stated by him. transfer to Noc for further assistance

Name of Caller: kiela gonzales

Service Location: [TXSMAUR] Arba San Marcos

Address:1980 Aquarena Springs Dr. San MarcosTexas (US)78666United States

MDU Unit #:2304

MDU Building #:2

Email Address: kiela.gonzales05@gmail.com

Call Back #: 5129154726

Make and Model: Samsung Laptop

MAC ADDRESS: BC542FE16C6B

Issue: Trying to connect the pc to the Wi-Fi but it wont connect

Key Questions Asked (Probe): first time calling Pavlov media? NO When did the issue started to happen? this week and past week Is the issue happening on that device only or on multiple devices? 1 Is this wire or wireless? wireless are you encountering any error message? yes Do you have a router situated in your apartment? yes Is Private Wi-Fi turned OFF or ON? no

Trouble Shooting: Check for the MAC Address & MAC Randomization Check if the device is registered in the account. Advise to forget and reconnect to the network. Have resident power cycle the device.

Ticket Number- 401053 Checked Property Case: Y-None Checked Supported Elements in Infrastructure Tab: Y Registration Enabled:Y My account Link Provided:Y

Link to Houston Account:https://myaccount.pavlovmedia.net/#/devices?mimic=0a98ba07-fb10-458c-9674-eba30caea971

Resolution: Just added the mac address on the account of the resident .

Name of Caller: aiden wurm

Service Location: [MIALLOC] Locale

Address: locale

MDU Unit #:923

MDU Building #:I

Email Address: aiden120404@gmail.com

Call Back #: 5178994580

Make and Model: xbox 1

MAC ADDRESS: wired-7cc0aa14e70f wireless-7cc0aa14e70c

Issue: the ethernet is not working on my xbox or either the wifi

Key Questions Asked (Probe): first time calling Pavlov media? Yes When did the issue started to happen? couple weeks Is the issue happening on that device only or on multiple devices?1 Is this wire or wireless? wireless are you encountering any error message? NA Do you have a router situated in your apartment? NA Is Private Wi-Fi turned OFF or ON? off

Trouble Shooting: Check for the MAC Address & MAC Randomization Check if the device is registered in the account. Advise to forget and reconnect to the network. Have resident power cycle the device.

Ticket Number- 401075 Checked Property Case: Y-None Checked Supported Elements in Infrastructure Tab: Y Registration Enabled:Y My account Link Provided:Y

Link to Houston Account:https://myaccount.pavlovmedia.net/#/devices?mimic=be944739-99ad-4434-86ba-615588d945fd

Resolution: Walk through the resident on making an account and registering his devices on his account walk through user

Name of Caller: emma ardell- cameron maclean

Service Location: [MEORGRO] The Reserve at Orono

Address: 1 Black Bear DrOronoMaine (US)04473 United States

MDU Unit #:12

MDU Building #:17

Email Address: cameronburrmaclean@gmail.com

Call Back #: 2075927255

Make and Model: apple mac book pro

MAC ADDRESS: 88665A442A90

Issue: try to sign to the internet but I can't

Key Questions Asked (Probe): first time calling Pavlov media? no When did the issue started to happen? november last year Is the issue happening on that device only or on multiple devices?1 Is this wire or wireless? wireless are you encountering any error message? NA Do you have a router situated in your apartment? no Is Private Wi-Fi turned OFF or ON? off

Trouble Shooting: Check for the MAC Address & MAC Randomization Check if the device is registered in the account. Advise to forget and reconnect to the network. Have resident power cycle the device.

Ticket Number- 401093 Checked Property Case: Y-None Checked Supported Elements in Infrastructure Tab:Y Registration Enabled:Y My account Link Provided:Y

Link to Houston Account:https://myaccount.pavlovmedia.net/#/devices?mimic=d79f85fb-73d3-46ec-960f-3ef127588d44

Resolution: just added the mac address on the right account

Name of Caller: Alemstehay Wolde

Service Location: [TXLA852GOCHLN] 852 Good Cheer Ln

Address: 852 Good Cheer LnLavonTexas (US)75166United States

MDU Unit #:NA

MDU Building #: NA

Email Address: alemasmare916@gmail.com

Call Back #: 4648626203

Make and Model: Samsung

MAC ADDRESS: 185BB398516C

Issue: want to get Pavlov media as their internet provider

Key Questions Asked (Probe): first time calling Pavlov media? no When did the issue started to happen?NA Is the issue happening on that device only or on multiple devices?NA Is this wire or wireless? NA are you encountering any error message? NA Do you have a router situated in your apartment? NA Is Private Wi-Fi turned OFF or ON? Off

Trouble Shooting:NA

Ticket Number- 397247 Checked Property Case: Y-None Checked Supported Elements in Infrastructure Tab:Y Registration Enabled:N My account Link Provided:Y

Link to Houston Account:https://myaccount.pavlovmedia.net/#/dashboard?mimic=ab841901-5a3e-47e2-a435-a4735c682524

Resolution: resident is waiting for a call back for the installation. Transfer to Fttx AMG

Name of Caller: Jennifer Cash

Service Location: [ILPA521EWOST] 521 E Wood St

Address: 521 E Wood StParisIllinois (US)61944United States

MDU Unit #:NA

MDU Building #:NA

Email Address: coceanj@yahoo.com

Call Back #: 2172646833

Make and Model: Samsung galaxy

MAC ADDRESS: the resident said that the Wi-Fi mac address doesn't show

Issue: she has another internet provider before and the company wants to get the extender signal booster back

Key Questions Asked (Probe): first time calling Pavlov media? no When did the issue started to happen? none Is the issue happening on that device only or on multiple devices?none Is this wire or wireless? wireless are you encountering any error message?NA Do you have a router situated in your apartment? NA Is Private Wi-Fi turned OFF or ON? NA

Trouble Shooting: Check for the MAC Address & MAC Randomization Check if the device is registered in the account.

Ticket Number- 401131 Checked Property Case: Y-None Checked Supported Elements in Infrastructure Tab:Y
Registration Enabled:N My account Link Provided:Y

Link to Houston Account:https://myaccount.pavlovmedia.net/#/myAccount?mimic=5843b347-e2ff-46e2-8d4b-35d4f1084577

Resolution: Resident want to order Wi-Fi extender from Pavlov media cause her former Wi-Fi provider is getting back there old Wi-Fi extenders. transfer to FTTx AMG

Name of Caller: Vonda Scherer

Service Location: [TXLA430OACRDR] 430 Oak Creek Dr

Address: 430 Oak Creek DrLavonTexas (US)75166United States

MDU Unit #:NA

MDU Building #:NA

Email Address: vondascherer@yahoo.com

Call Back #: 9724157160

Make and Model: iphone15

MAC ADDRESS: ACDFA144F336

Issue: I need a new router and extender for Wi-Fi to get ship out for me. the router it seems like every days2 I need to plug and unplug it for it to connect. cause it automatically disconnects

Key Questions Asked (Probe): first time calling Pavlov media? no When did the issue started to happen? 4months ago Is the issue happening on that device only or on multiple devices? 2 Is this wire or wireless? wireless are you encountering any error message? no Do you have a router situated in your apartment or house? yes Is Private Wi-Fi turned OFF or ON? Off

Trouble Shooting: Check for the MAC Address & MAC Randomization

Ticket Number- 401146 Checked Property Case: Y-None Checked Supported Elements in Infrastructure Tab: Y Registration Enabled:N My account Link Provided:Y

Link to Houston Account:https://myaccount.pavlovmedia.net/#/dashboard?mimic=6313d0d1-18c1-470f-b503-d8a05116aa37

Resolution: Resident wants to request for Wi-Fi extenders and a new router because she thinks her old router is broken. transfer to customer service

09/07/2024

Name of Caller: Greg Lambardi

Service Location: Ghost location

Address: 610 SW street Pontiac il 61764

MDU Unit #:NA

MDU Building #:NA

Email Address: Lincolnshire.pontiac@yahoo.com

Call Back #: 7089125332

Make and Model: NA

MAC ADDRESS: NA

Issue: want to get Pavlov Media as their internet provider in the apartment complex

Key Questions Asked (Probe): first time calling Pavlov media? YES When did the issue started to happen? NA Is the issue happening on that device only or on multiple devices?NA Is this wire or wireless? NA are you encountering any error message? NA Do you have a router situated in your apartment? NA Is Private Wi-Fi turned OFF or ON? NA

Trouble Shooting:NA

Ticket Number- 401245 Checked Property Case: Y-None Checked Supported Elements in Infrastructure Tab: NA Registration Enabled:NA My account Link Provided:NA

Link to Houston Account:NA

Resolution: The owner of the apartment complex wants to get Pavlov Media as their internet provider. and ask if we could do a call back for him. and agreed to call him back by 10am

Name of Caller: aditi chockalingam

Service Location:

Address:

MDU Unit #:1

MDU Building #:804

Email Address: aditic4@illinois.edu

Call Back #: 4086648291

Make and Model: amazon echo

MAC ADDRESS: F02F9E12545A

Issue: trying to connect her amazon echo. to the internet but somehow, I can't connect it

Key Questions Asked (Probe): first time calling Pavlov media? no When did the issue started to happen? las week of august Is the issue happening on that device only or on multiple devices? 1 Is this wire or wireless? wireless are you encountering any error message? no Do you have a router situated in your apartment? no Is Private Wi-Fi turned OFF or ON? Off

Trouble Shooting: Check for the MAC Address & MAC Randomization Check if the device is registered in the account.

Ticket Number- 401249 Checked Property Case: Y-None Checked Supported Elements in Infrastructure Tab: Y
Registration Enabled: Y My account Link Provided: Y

Link to Houston Account:https://myaccount.pavlovmedia.net/#/devices?mimic=b08e3679-db58-4d89-8149-83cccff7313e

Resolution: Just delete the mac address on the old account and added it on the new account for the amazon echo to get connected to the internet

Name of Caller: Richard Cazier

Service Location: [TXCO1607MAWA] 1607 Manchester Way

Address: 1607 Manchester Way Corinth Texas (US)76210 United States

Email Address: rickcazier@gmail.com

Call Back #: 8178128979

Make and Model: NA

MAC ADDRESS: Resident just wanted to know if we could help him with his issue about that accidentally cut his neighbor fiber line

Issue: unburied fiber with me and my neighbor and I accidentally cut neighbor fiber line and also the fiber fine of the resident who called his fiber line was not buried given also by the estimated time frame

Key Questions Asked (Probe): first time calling Pavlov media? no When did the issue started to happen? just now Is this wire or wireless? wired

Ticket Number- 401258 Checked Property Case: Y-None Checked Supported Elements in Infrastructure Tab: Y
Registration Enabled: N My account Link Provided: Y

Link to Houston Account: https://myaccount.pavlovmedia.net/#/dashboard?mimic=8a8ec065-d9b0-47dc-8fd4-1d6f8bd599ea

Resolution: Transfer to Fttx Amg for further assistance on the cut fiber line

Name of Caller:

Service Location:

Address:

MDU Unit #:

MDU Building #:

Email Address:

Call Back #:

Make and Model:

MAC ADDRESS:

Issue:

Trouble Shooting:

Ticket Number- Checked Property Case: Y-None Checked Supported Elements in Infrastructure Tab:
Registration Enabled: My account Link Provided:

Link to Houston Account:

Resolution:

Name of Caller:

Service Location:

Address:

MDU Unit #:

MDU Building #:

Email Address:

Call Back #:

Make and Model:

MAC ADDRESS:

Issue:

Trouble Shooting:

Ticket Number- Checked Property Case: Y-None Checked Supported Elements in Infrastructure Tab:
Registration Enabled: My account Link Provided:

Link to Houston Account:

Resolution:

Name of Caller:

Service Location:

Address:

MDU Unit #:

MDU Building #:

Email Address:

Call Back #:

Make and Model:

MAC ADDRESS:

Issue:

Trouble Shooting:

Ticket Number- Checked Property Case: Y-None Checked Supported Elements in Infrastructure Tab:
Registration Enabled: My account Link Provided:

Link to Houston Account:

Resolution:

Name of Caller:

Service Location:

Address:

MDU Unit #:

MDU Building #:

Email Address:

Call Back #:

Make and Model:

MAC ADDRESS:

Issue:

Trouble Shooting:

Ticket Number- Checked Property Case: Y-None Checked Supported Elements in Infrastructure Tab:
Registration Enabled: My account Link Provided:

Link to Houston Account:

Resolution:

Name of Caller:

Service Location:

Address:

MDU Unit #:

MDU Building #:

Email Address:

Call Back #:

Make and Model:

MAC ADDRESS:

Issue:

Trouble Shooting:

Ticket Number- Checked Property Case: Y-None Checked Supported Elements in Infrastructure Tab:
Registration Enabled: My account Link Provided:

Link to Houston Account:

Resolution:

Name of Caller:

Service Location:

Address:

MDU Unit #:

MDU Building #:

Email Address:

Call Back #:

Make and Model:

MAC ADDRESS:

Issue:

Trouble Shooting:

Ticket Number- Checked Property Case: Y-None Checked Supported Elements in Infrastructure Tab:
Registration Enabled: My account Link Provided:

Link to Houston Account:

Resolution:

Name of Caller:

Service Location:

Address:

MDU Unit #:

MDU Building #:

Email Address:

Call Back #:

Make and Model:

MAC ADDRESS:

Issue:

Trouble Shooting:

Ticket Number- Checked Property Case: Y-None Checked Supported Elements in Infrastructure Tab:
Registration Enabled: My account Link Provided:

Link to Houston Account:

Resolution:

Name of Caller:

Service Location:

Address:

MDU Unit #:

MDU Building #:

Email Address:

Call Back #:

Make and Model:

MAC ADDRESS:

Issue:

Trouble Shooting:

Ticket Number- Checked Property Case: Y-None Checked Supported Elements in Infrastructure Tab:
Registration Enabled: My account Link Provided:

Link to Houston Account:

Resolution:

Name of Caller:

Service Location:

Address:

MDU Unit #:

MDU Building #:

Email Address:

Call Back #:

Make and Model:

MAC ADDRESS:

Issue:

Trouble Shooting:

Ticket Number- Checked Property Case: Y-None Checked Supported Elements in Infrastructure Tab:
Registration Enabled: My account Link Provided:

Link to Houston Account:

Resolution:

Name of Caller:

Service Location:

Address:

MDU Unit #:

MDU Building #:

Email Address:

Call Back #:

Make and Model:

MAC ADDRESS:

Issue:

Trouble Shooting:

Ticket Number- Checked Property Case: Y-None Checked Supported Elements in Infrastructure Tab:
Registration Enabled: My account Link Provided:

Link to Houston Account:

Resolution:

Name of Caller:

Service Location:

Address:

MDU Unit #:

MDU Building #:

Email Address:

Call Back #:

Make and Model:

MAC ADDRESS:

Issue:

Trouble Shooting:

Ticket Number- Checked Property Case: Y-None Checked Supported Elements in Infrastructure Tab:
Registration Enabled: My account Link Provided:

Link to Houston Account:

Resolution:

Name of Caller:

Service Location:

Address:

MDU Unit #:

MDU Building #:

Email Address:

Call Back #:

Make and Model:

MAC ADDRESS:

Issue:

Trouble Shooting:

Ticket Number- Checked Property Case: Y-None Checked Supported Elements in Infrastructure Tab:
Registration Enabled: My account Link Provided:

Link to Houston Account:

Resolution:

Name of Caller:

Service Location:

Address:

MDU Unit #:

MDU Building #:

Email Address:

Call Back #:

Make and Model:

MAC ADDRESS:

Issue:

Trouble Shooting:

Ticket Number- Checked Property Case: Y-None Checked Supported Elements in Infrastructure Tab:
Registration Enabled: My account Link Provided:

Link to Houston Account:

Resolution:

Name of Caller:

Service Location:

Address:

MDU Unit #:

MDU Building #:

Email Address:

Call Back #:

Make and Model:

MAC ADDRESS:

Issue:

Trouble Shooting:

Ticket Number- Checked Property Case: Y-None Checked Supported Elements in Infrastructure Tab:
Registration Enabled: My account Link Provided:

Link to Houston Account:

Resolution:

Name of Caller:

Service Location:

Address:

MDU Unit #:

MDU Building #:

Email Address:

Call Back #:

Make and Model:

MAC ADDRESS:

Issue:

Trouble Shooting:

Ticket Number- Checked Property Case: Y-None Checked Supported Elements in Infrastructure Tab:
Registration Enabled: My account Link Provided:

Link to Houston Account:

Resolution:

Name of Caller:

Service Location:

Address:

MDU Unit #:

MDU Building #:

Email Address:

Call Back #:

Make and Model:

MAC ADDRESS:

Issue:

Trouble Shooting:

Ticket Number- Checked Property Case: Y-None Checked Supported Elements in Infrastructure Tab:
Registration Enabled: My account Link Provided:

Link to Houston Account:

Resolution:

Name of Caller:

Service Location:

Address:

MDU Unit #:

MDU Building #:

Email Address:

Call Back #:

Make and Model:

MAC ADDRESS:

Issue:

Trouble Shooting:

Ticket Number- Checked Property Case: Y-None Checked Supported Elements in Infrastructure Tab:
Registration Enabled: My account Link Provided:

Link to Houston Account:

Resolution:

Name of Caller:

Service Location:

Address:

MDU Unit #:

MDU Building #:

Email Address:

Call Back #:

Make and Model:

MAC ADDRESS:

Issue:

Trouble Shooting:

Ticket Number- Checked Property Case: Y-None Checked Supported Elements in Infrastructure Tab:
Registration Enabled: My account Link Provided:

Link to Houston Account:

Resolution:

Name of Caller:

Service Location:

Address:

MDU Unit #:

MDU Building #:

Email Address:

Call Back #:

Make and Model:

MAC ADDRESS:

Issue:

Trouble Shooting:

Ticket Number- Checked Property Case: Y-None Checked Supported Elements in Infrastructure Tab:
Registration Enabled: My account Link Provided:

Link to Houston Account:

Resolution:

Name of Caller:

Service Location:

Address:

MDU Unit #:

MDU Building #:

Email Address:

Call Back #:

Make and Model:

MAC ADDRESS:

Issue:

Trouble Shooting:

Ticket Number- Checked Property Case: Y-None Checked Supported Elements in Infrastructure Tab:
Registration Enabled: My account Link Provided:

Link to Houston Account:

Resolution:

Name of Caller:

Service Location:

Address:

MDU Unit #:

MDU Building #:

Email Address:

Call Back #:

Make and Model:

MAC ADDRESS:

Issue:

Trouble Shooting:

Ticket Number- Checked Property Case: Y-None Checked Supported Elements in Infrastructure Tab:
Registration Enabled: My account Link Provided:

Link to Houston Account:

Resolution:

Name of Caller:

Service Location:

Address:

MDU Unit #:

MDU Building #:

Email Address:

Call Back #:

Make and Model:

MAC ADDRESS:

Issue:

Trouble Shooting:

Ticket Number- Checked Property Case: Y-None Checked Supported Elements in Infrastructure Tab:
Registration Enabled: My account Link Provided:

Link to Houston Account:

Resolution:

Name of Caller:

Service Location:

Address:

MDU Unit #:

MDU Building #:

Email Address:

Call Back #:

Make and Model:

MAC ADDRESS:

Issue:

Trouble Shooting:

Ticket Number- Checked Property Case: Y-None Checked Supported Elements in Infrastructure Tab:
Registration Enabled: My account Link Provided:

Link to Houston Account:

Resolution:

Name of Caller:

Service Location:

Address:

MDU Unit #:

MDU Building #:

Email Address:

Call Back #:

Make and Model:

MAC ADDRESS:

Issue:

Trouble Shooting:

Ticket Number- Checked Property Case: Y-None Checked Supported Elements in Infrastructure Tab:
Registration Enabled: My account Link Provided:

Link to Houston Account:

Resolution:

Name of Caller:

Service Location:

Address:

MDU Unit #:

MDU Building #:

Email Address:

Call Back #:

Make and Model:

MAC ADDRESS:

Issue:

Trouble Shooting:

Ticket Number- Checked Property Case: Y-None Checked Supported Elements in Infrastructure Tab:
Registration Enabled: My account Link Provided:

Link to Houston Account:

Resolution:

MDU Unit #:

MDU Building #:

Email Address:

Call Back #:

Make and Model:

MAC ADDRESS:

Issue:

Trouble Shooting:

Ticket Number- Checked Property Case: Y-None Checked Supported Elements in Infrastructure Tab:
Registration Enabled: My account Link Provided:

Link to Houston Account:

Resolution:

Name of Caller:

Service Location:

Address:

MDU Unit #:

MDU Building #:

Email Address:

Call Back #:

Make and Model:

MAC ADDRESS:

Issue:

Trouble Shooting:

Ticket Number- Checked Property Case: Y-None Checked Supported Elements in Infrastructure Tab:
Registration Enabled: My account Link Provided:

Link to Houston Account:

Resolution:

Name of Caller:

Service Location:

Address:

MDU Unit #:

MDU Building #:

Email Address:

Call Back #:

Make and Model:

MAC ADDRESS:

Issue:

Trouble Shooting:

Ticket Number- Checked Property Case: Y-None Checked Supported Elements in Infrastructure Tab:
Registration Enabled: My account Link Provided:

Link to Houston Account:

Resolution:

Name of Caller:

Service Location:

Address:

MDU Unit #:

MDU Building #:

Email Address:

Call Back #:

Make and Model:

MAC ADDRESS:

Issue:

Trouble Shooting:

Ticket Number- Checked Property Case: Y-None Checked Supported Elements in Infrastructure Tab:
Registration Enabled: My account Link Provided:

Link to Houston Account:

Resolution:

Name of Caller:

Service Location:

Address:

MDU Unit #:

MDU Building #:

Email Address:

Call Back #:

Make and Model:

MAC ADDRESS:

Issue:

Trouble Shooting:

Ticket Number- Checked Property Case: Y-None Checked Supported Elements in Infrastructure Tab:
Registration Enabled: My account Link Provided:

Link to Houston Account:

Resolution:

Name of Caller:

Service Location:

Address:

MDU Unit #:

MDU Building #:

Email Address:

Call Back #:

Make and Model:

MAC ADDRESS:

Issue:

Trouble Shooting:

Ticket Number- Checked Property Case: Y-None Checked Supported Elements in Infrastructure Tab:
Registration Enabled: My account Link Provided:

Link to Houston Account:

Resolution:

Name of Caller:

Service Location:

Address:

MDU Unit #:

MDU Building #:

Email Address:

Call Back #:

Make and Model:

MAC ADDRESS:

Issue:

Trouble Shooting:

Ticket Number- Checked Property Case: Y-None Checked Supported Elements in Infrastructure Tab:
Registration Enabled: My account Link Provided:

Link to Houston Account:

Resolution: