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MOVERS !

TYPES OF HOME MAINTENANCE

**2 MAN INSTALLATION**

Q CODES

ONE-TIME CHARGES

SENDING NEW EQUIPMENT

CONTRACT SUPPRESSION

https://vmapps/formsdb/Form.asp?FormID=108272

RECURRING CREDIT REQUEST FORM

http://vmapps/FormsDb/Form.asp?FormID=122892

**For Manual RK**

Need to apply rolling credit to match the price of the bundle from the old address until the contact end date to the new address | XGS MOVE / OUT OF FRANCHISE MOVE– £xx for X months. Customer's monthly bill should only be £XXX.

Need to apply one off credit of XXXX. First bill should only be XXXXX (£XX for 2 months + £20.00 Mover's fee)

GOINGAWAY/GONEAWAY FORM

http://wbv-bgr-p0049.systems.private/WebForms/GoneawayReferral/default

NMC RECONNECTIONS

https://vmapps/formsdb/Form.asp?FormID=43732

CR RECONNECT

http://virginmediaapps/formsdb/Form.asp?FormID=16462

CPE POSTAL REQUEST

http://vmapps/formsdb/Form.asp?FormID=19622

AS DISCONNECTION FORM

http://vmapps/FormsDb/Form.asp?FormID=142561

ARMED FORCES DISCONNECTION REQUEST

https://vmapps/formsdb/Form.asp?FormID=74232

BULK ACCOUNT

https://vmapps.systems.private/FormsDb/Form.asp?FormID=41082

CHANGE OF OWNERSHIP (MXCO)

http://vmapps/formsDB/form.asp?formid=142352

NMC STAFF ACCOUNTS

https://vmapps.systems.private/formsdb/Form.asp?FormID=43772

NPD / SUSPECT ACCOUNT (Movers centre sales referral form)

https://vmapps/formsdb/Form.asp?FormID=26542

DNA RELEASE FORM

vmapps/formsdb/Form.asp?FormID=99742

INCORRECT GONEAWAY FORM

https://vmapps.systems.private/formsdb/Form.asp?FormID=17512

NATIONAL HOME BUILDERS FORM

This is for UC/ Refer to New build team

http://badger.systems.private/WebForms/NationalHomeBuilders/

SPOTTER FORM

https://vmapps.systems.private/intranetforms/Non-Serve_leads_form/default.asp

SUSPECT REFERRAL FORM

http://badger/WebForms/SuspectReferral/default.aspx

BADGER

http://badger/badger/default?strPostcode=ls28+9ay&subLookupPcu=Go

ROYALMAIL

https://www.royalmail.com/find-a-postcode

SALESFORCE

https://virginmedia.lightning.force.com/lightning/n/MCPM_Address_search

DUPLICATE FORM

https://vm-housefile.custhelp.com/app/home/session/L3RpbWUvMTY4MzA0MjkyNi9zaWQvZlU0OWpiOWs3QXRHSmh6Y2RvbGdvSEM0cElndWdMRUFSQVlSWURkVzdPY1JCS1I4Wk4wVkNOQXR4cjlkbXdLcVdIaEUyU3hYVXgycTA3JTdFR21jN0lhNTczQ0VYaWRRdmdQRTRfVkVxU3hfdUpHTVcxODNxR2tIM2clMjElMjE%3D

USERNAME: Sitel

PASSWORD: Welcome123

EDF WAIVER

You may send your document to homemovers@virginmedia.co.uk

homemovers@virginmedia.co.uk

AKLAMIO

https://partners.aklamio.com/backoffice

MOVERS

USERNAME: moverswebchat@virginmedia.co.uk

PASSWORD: Welcome123

SWC

USERNAME: OutsourceSitel.InboundMedia@virginmedia.co.uk

PASSWORD: IBTSFoundever08#

COMPLAINTS LINK

If you’re not completely happy with our service, you can also let us know via web. We’ll do our best to put things right, so you can carry on enjoying your services again. At Virgin Media, our customers come first and we aim to give you the best customer service possible. But if you feel we’ve fallen short of this, we’ll work with you to put things right and we’ll always try to use your feedback to improve things where we can.

Here's the link where you can file a complaint: www.virginmedia.com/help/complaints. We always aim to resolve complaints in the first instance and respond within 7 days.

VOE CALL BACK

https://www.virginmediapartners.com/voecallback

YODEL

https://www.yodel.co.uk/returns/virgin

BUSINESS TEAM - 0800 052 0800 or 0800 953 0180 - Opening Hours: Mon - Fri 08:00 to 18:00

Thanks for confirming. Currently, you're connected to the House Move Department where we currently only assist residential addresses. Since the account that you would like to get disconnected is a business account, you will have to directly contact our dedicated team on 0800 953 0180 or 0800 052 0800. That's the best place for you to get help on this and the team will talk you through it all.

You may also send them a chat via their dedicated website on https://www.virginmediabusiness.co.uk/

In the meantime, would there be anything else I can assist you with aside from this?

NATIONAL HOME BUILDERS 0800 073 7100

Thanks for letting us know. Upon checking your account, it is a private rental sector premise with free services. To assist you further with your disconnection request or transfer of responsibility for the existing services in your address to the new tenants, please directly contact our dedicated team on 0800 073 7100 (National Home builders team) as it cannot be disconnected nor transferred. In the meantime, would there be anything else I can help you with?

DISCONNECTION REASON

ACCOUNT NOTES

CONVERGED MOVERS - MNT

CONVERGED MOVERS- DISCO