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DAY 5

***TEAMS https://teams.microsoft.com/meet/48854701337843?p=FLzRfu7cksahKZg6Qh

**COSMO https://onecces.pldtccaas.com/TouchPoint/#/Gadgetory?logFileID=2

**** FUSE****** https://prod-smartcloud.intra.smart/fuse/page.php?p=0

******** START****** this is mia from PLDT, kamusta po kayo

*PLDT DOMAIN

https://pldtsmartvendorlms.litmos.com/

username: T-MConsimeno@ccespldt.com.ph password: Mamamia@14

EASYPEASY

1ST: my active cases 2ND: active service

new case CASE TITLE: INF-HOTLINE-CONCERN reported BY Mobile Number CBI: can be reached number click e dot and save and open ====================================================

fuse> ADSL> TOOL > NMS> TRIPLE A> PORT INFORMATION> PAG NAKA YELLOW AY DI ALIGN SA PORT INFORMATION

pag naka yellow yung bandwidth code: mabagal

s3a kapag naka yellow ang billing cyle: e2a kapag naka yellow:

INVESTIGATION 1: MODEM LIGHTS

CONCERN: CV READING : OPTION 82: RPT: WOCAS CONTACT PERSON CONTACT NUMBER AVAILABILITY LANDMARC ADDRESS

**fuse> ADSL> TOOL > NMS> TRIPLE A> PORT INFORMATION> PAG NAKA YELLOW AY DI ALIGN SA PORT INFORMATION

INVESTIGATION 2: ONU STAT. USING NMS

INVESTIGATION 3:CLEAR VIEW FINDINGS INVESTIGATION 4: FINDING OR OTHER FINDING

SLA- ANG ESTIMATED TIME PO NATIN PO NATIN AY___ PERO DEPENDE PA RIN PO SA CONDITION NG LUGAR NYO PO.

*GREETINGS

(KAPAG HINDI SYA YUNG MAY ARI )

NAME CONTACT NUMBER RELATION KAY SUBS

================================================= RED LOST PROJECT AIM> (CLEARVIEW)

RTA ( real time analysis )

kapag lumapas na ng 24 hrs saka tumawag si subs saka pipindutin ang -a fix was performed kapag wala pang tumwag ng wala pang 24 hrs -recent fix was performed on the line over the past 24 hrs kapag walang ticket at all or nakatapos na ng 7 days ang ticket

EXAMPLE, june 12 tumawag> resolve ng june 28 > tumawag ulit ng july 2 = affix then lalagay yung time kung kiailan na resolve

*kapag package ang plan ni subs ginagawan sya ng ticket sa data o sa ADSL

kahit anong problem

*kapag di package or telephone lang

sa telephone lang

kapag bundle pero barred ang data ni subs

pwede na gawan ng ticket sa telephone

*ang link quality ang may iba ibang status (NORMAL)NORMAL =walang problem (DILAW)DEGRADED = quality ng data service (medyo di maganda kaya mababa internet speed) (ORANGE)SEVERLY DEGRADED = major problem na at pwede na mawalan ng internet (RED) FIVER CUT = Los (GREY) SERVICE INTERRUPTED = wala nang internet

DOWNSTREAM = papasok na data UPSTREAM = total usage

TAB: PON

operational data>>rx power (dbm) >> kukunin lang yung DS>> Pass RX is -8 to - 25 Failed RX - NO NDT/NIC (MABAGAL ANG CONNECTION) **If FALLED SI RX DI NA NAG FFUCTION SI TRANSFER OF LIGHT **kaya bagsak si rx dahil madaming naka connect

OLT DIAGNOSTIC - REAL TIME DIAGNOSTIC ( OSD) -

Primary cable : (OLT

IF MORETHAN 2 = OUTAGE

================================================ 1

FUSE

-ACCOUNT STATUS -OPTION 82

DOWNTIME

CLEARVIEW -CV RESULT -LINK QUALITY -RX POWER:

*NMS

-ONU STATUS -PORT INFORMATION(ALIGN/MIS ALIGN) -SERVICE ID ALIGN/ MIS-ALIGN) -BANDWIDTH CODE (ALIGN/ MIS-ALIGN)

;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; 2

FUSE

-ACCOUNT STATUS -OPTION 82

DOWNTIME

CLEARVIEW -CV RESULT -LINK QUALITY -RX POWER:

*NMS

-ONU STATUS -PORT INFORMATION(ALIGN/MIS ALIGN) -SERVICE ID ALIGN/ MIS-ALIGN) -BANDWIDTH CODE (ALIGN/ MIS-ALIGN)

;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; 3

FUSE

-ACCOUNT STATUS -OPTION 82

DOWNTIME

CLEARVIEW -CV RESULT -LINK QUALITY -RX POWER:

*NMS

-ONU STATUS -PORT INFORMATION(ALIGN/MIS ALIGN) -SERVICE ID ALIGN/ MIS-ALIGN) -BANDWIDTH CODE (ALIGN/ MIS-ALIGN)

;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; 4 FUSE

-ACCOUNT STATUS: Active -OPTION 82 : CMRFEOL002

DOWNTIME

CLEARVIEW -CV RESULT: Running realtime ONU diagnostics for the real time request. -LINK QUALITY : Degraded -RX POWER: 23.02

*NMS

-ONU STATUS : -PORT INFORMATION(ALIGN/MIS ALIGN) -SERVICE ID ALIGN/ MIS-ALIGN) -BANDWIDTH CODE (ALIGN/ MIS-ALIGN)

;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; 5 FUSE

-ACCOUNT STATUS: -OPTION 82: CMRFEOL002

DOWNTIME

CLEARVIEW -CV RESULT: Running realtime ONU diagnostics for the real time request. -LINK QUALITY: Degraded -RX POWER: 23.02

*NMS

-ONU STATUS : no results -PORT INFORMATION(ALIGN/MIS ALIGN) -SERVICE ID ALIGN/ MIS-ALIGN) -BANDWIDTH CODE (ALIGN/ MIS-ALIGN)