DAY 10 -TRAINING

7/22/2022 Closed codes ✔Answer the transition questionnaire correctly in Lean- this will lead to the correct Closed Code. ✔When placing notes in the public notes field (smaller note field) do not usespecial characters and make sure not to exceed two hundred fifty-five (255) character limit.

force close - mean to click x button then will show the code. Note: Ensure that there is a Close Date(1) and the correct Close Code(2) is used.

CODE 357 - DE MINIMIS CLAIM

• Use this type of close code when you are finalizing below threshold claims which is $25 and below per transaction, where the total claim amount does not exceed to $75 per claim.

CODE 307 - CLOSED WRITE OFF

• when the claim is in favor to ch and there's no recovery option. ex. no chargeback rights

CODE -

CODE 367 - Use this type of close code when the claim is in favor to cardholder because the chargeback won.

CODE 322 - CH WITHDREW THE DISPUTE CLAIM

CODE 321 - MERCHANT ISSUED CREDIT