ICOMS SCREEN

@CM (at command)- all codes should be put there. F2 (MATIC TO @CM)

SERVICEABLE SCREEN C (Cable Service) - for tv D (High Speed Data Service) - for broadband L (Landline) - calling cards T (Telephone) - telephone services S - special services

CODES: SS - SERVICEABLE STATUS HM - HOUSE MAINTENANCE VS - CUSTOMER SERVICES CR - CREDIT LIMIT MAINTENANCE EM - EMAIL MAINTENANCE 57 - CUSTOMER LEDGER CM - CUSTOMER MAINTENANCE MP - CUSTOMER METHOD OF PAYMENTS CC - CUSTOMER COMMENTS BE - BILL EMULATION EQ - CUSTOMER EQUPMENT MAINTENANCE DE /16 - CUSTOMER DEMOGRAPHIC INFORMATION PP - PENDING PAYMENTS CT - ACCOUNT CONTRACTS PS - PAYMENT SUMMARY CV - CUSTOMER CHANGE ENQUIRY WO - CUSTOMER WORK DISPLAY SELECTION CB - BILL DAY CHANGE CG - WORK WITH ACCOUNT EQUIPMENT CHARGES

HM

• if house amp is yes, and prewired is yes, YOU'LL JUST ONLY NEED TO DELIVER THE TV BOX. EVEN IF BOTH IS NO BUT IN B/N OF BOTH IS YES STILL APPLICABLE
• House amp is the wire outside the house
• House address
• prewired is the wire inside the house

VS

• check the availed service of the customers on their account
• AC for new package (active)
• DI for old package (not active)

CR

• check the credit limit of the customer.
• White in every service below the categories is discount
• credit shadow limit is 80% of credit limit
• credit limit is 150
• shadow credit limit is 120
• credit limit usage is 129.90

EM

• check the active email address of the customer
• "P" white is primary email address
• "P" green is for secondary/alternative email address

57

• check the customer's bill.
• monthly rate, debt, previous & current bill
• After 2 months of still not paying we cut off their services

CM

• personal information of the customer

MP (direct debit - Matic payment)

• check the payment method of the customer.
• green (manual)
• purple (Matic direct payment)

CC

• can see the notes of another agent
• you'll see the previous convo, the changes in the account

BE

• future bill

EQ

• change memorable word

DE /16

• date of birth (necessary to sell o2 sim)

PP

• amount they are about pay, if no d

CT

• start and end of their contract

PS

• records and description of the payment

CV

• previous and present accepted contracts,
• can resend contract to customer in (?) (2)
• (just type"1" then enter) (view contract)

WO

• work orders or change of orders in the acc.
• "CP" their change of orders is effective
• "FB" future effect
• "ND" not done (error on order)
• "CN" cancelled of order (change of mind)

CB

• change bill date
• in order to change they must have no balance, max no. of changes should be 2 in a yr, must have a direct debit.
• F10 for direct change of due date, then, put the bill day # into the code
• inform that there will be prorated charges

CG

• if account is cancelled item must be return, if can't, they must pay.