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ACH

Kim -- 290 pd.

KNOWLEDGE TREASURE

https://docs.google.com/document/d/1BU0vcloA9LxG8D84r7RAnfY6BntQ53Ul6FUb9rRUnXc/edit

                                CALL TRACKER

https://docs.google.com/forms/d/e/1FAIpQLSeQKnBIeaeiTKastiRQogi_ew9dRj1lJrGKgyhxMzbh9t9wHQ/viewform

CHIME INTAKE 7701 OUTAGE Our dispute services are currently undergoing a short maintenance at 12:00 AM today, February 5th, 2024. Our downtime should last no more than 30 minutes during this window. As a result, we're unable to check the status of your dispute. Services will be restored quickly. You should be able to check the status of your dispute in the Chime app after [1:00 AM Pacific time / 3:00 AM Central time / 4:00 AM Eastern time] on February 5th, 2024. You can also call back after this time and a Chime Dispute Intake agent will be happy to assist you.

GALI :

catherine.libaton@chime-mail.ubiquitygs.com

CHIME EMAIL -- no longer avail. on 02-05-24 support@chime.app

Station ID: ZD: 2666827 Disp:
Merch: Sum:

MM would like to know the said transaction:

====================================================

CHEAT SHEET: https://docs.google.com/spreadsheets/d/187Lm_GmVTDBFhDVU1_MDNOFY3upQb4TK5j_uuRMXEFc/edit#gid=0

(Position, Reason, Example, Position)

https://chime.docebosaas.com/learn/course/478/play/5833:52/american-accents-and-language-styles;lp=44

MS DIRECT DEPOSIT

Link to admin profile:

Explanation of Issue:

PAST!!

https://chime.shelf.io/read/64df9356-9448-46b6-93f5-e66954ebd2ef

84162359 --

Name used during call: Cathy

Link to admin profile: https://admin.1debit.com/admin/users/6520548/

Explanation of Issue: already filed rebuttal, MM insist to talk to a supervisor

Member Desired Resolution: Transfer to De-esccaltion Team

                              REMINDER !!

beatubungbanua Ubiquity2023 pearlcelgustilo pass: Ping12345678updates9

DiAssured Pay Anyone EBT --- check last four// transfer to chime to other bank

Cash App, Apple Cash -- need to close Ic* Instacart Pay Anyone - Undisputable Rs Thomas Training Asso770

-- Pend [3-5 BD] // PVC -- [10 BD ] // Card. [7-10 BD] //
REg E .. [90 CD] // ATM -- [45 CD]

MM would like to knbow about her tax refund PEND!!

CH called in to dispute a transaction from xxxxxxxxxx . MM stated that he accidentally process the payment and already contacted the merchant and they advised MM to contact chime. Advised MM transaction is still pending and MM need to reach us back. Educ. MM that the transaction will settled within 3-5 BD. MM agreed.

MM called in to dispute a transaction from xxxxxxxxxx . MM stated that transaction xxxxxxxxxx unauthorized . Advised MM transaction is still pending and MM need to reach us back. Educ. MM that the transaction will settled within 3-5 BD. MM agreed.

Breanna Jones

not authorize the transaction.

FC BBRETAIL Feb23, Miami, FLUS MM disconnect the call.

CH called in to dispute a transaction from xxxxxxxxxx . MM stated that Advised MM the dispute summary and 90 CD for resolution timeframe. 10 BSD for PVC . Card replacement processed, TF 7 to 10 business days (Standard delivery), for shipping and shipping address/delivery address for card replacement.

not authorize the transaction.

Advised MM transaction is still pending.

MM called in to dispute a transaction from xxxxxxxxxx. Customers stated that, MM stated that transaction are unauthorized. MM that the transaction will settled 3-5 BD. MM agreed since it is pending.

MM called in to dispute a transaction from xxxxxxxxxx. Customers stated that, when she withdraw the funds it did not dispense. Advised MM transaction is still pending and MM need to reach us back. Educ. MM that the transaction will settled 3-5 BD. MM agreed.

                 PEND!!

REBUTTAL MM called in regarding her past dispute. MM did not agreed to the final determination of her claim, filed rebuttal. MM will send new docs. to our email support@chime.com.

	MM stated that she did not receive the item/merchandise

Uber Eats
             DISCO. UT.

Filed dispute, unable to provide timeframe since MM disconnect the call, process card closure.

Filed dispute, unable to provide timeframe since MM disconnect the call, card closure was already processed.

Summary: MM called in to dispute a transactions from xxxxxxx . MM stated that transaction are unauthorized. Advised the customer that I will file the dispute. UNABLE TO PROVIDE THE FOLLOWING (MM disconnect the call ) : dispute summary. 10 BSD for PVC. Card replacement processed, TF 7 to 10 business days (Standard delivery), for shipping and shipping address/delivery address for card replacement.

Card was already replaced,

MM called in to dispute a transactions from xxxxxxxxxxx MM stated that transaction are unauthorized. Advised the customer that I will file the dispute. Advised MM the dispute summary and 90 CD for resolution timeframe. 10 BSD for PVC . Card replacement processed, TF 7 to 10 business days (Standard delivery), for shipping and shipping address/delivery address for card replacement.

                        UT.

F 93587151771 Apple

-- Pend [3-5 BD] // PVC -- [45 CD] // Card. [7-10 BD] //
REg E .. [90 CD] // ATM -- [45 CD] [10 BD]

Opengp

Educ. MM dispute is still ongoing. MM opt not to process stop payment. q2 Filed dispute, provide timeframe and process card closure. Filed dispute, provide timeframe and process Stop Payment. Advised MM transaction is still pending. Advised MM transaction is still pending, process card closure. Advised MM no error found and no error found. RFD requested. Advised MM transaction was undisputable. Process block merchant as per MM requested. MM disconnect the call. Cathy [90 CD] 10 BD [ ] ****** Name used during call: Cathy

CH called in to block a merchants (Roku, Amazon, Apple and Nintendo)Blocked merchants as per MM request.

Link to admin profile: https://admin.1debit.com/admin/users/63150657/

Explanation of Issue: MM would like to know if the funds was successfully transferred.

Member Desired Resolution: Transfers to MS

Catherine Libaton
Jun Mark Pomerada 84856916 MM Error: Advised member to contact the merchant Advised MM that the transaction is still pending. [3-5 BD, transaction to settled]

MM ci to check why the $47.00 that she just transfer on her today was not showing on her account. Transfer to Tihani P. STOP PAYMENT -- EBT and Direct Debit MM disagreed with the final determination of the claim (denied). 12868589 Resolution(s)Filed dispute, provide timeframe and process Stop Payment.

Summary: MM called in to dispute a transaction from xxxxxxxxxx. MM stated that transaction is unauthorized. Advised the customer that I will file the dispute and provided the dispute summary. -Advised CH that it takes 90 CD for resolution deadline and 10 BSD for PVC, process Stop Payment.

several merchants Card replacement was already process. MM stated that he did not receive the merchandise funds was transferred to the incorrect recipient. the merchant charge her account twice -- Pend [3-5 BD] // PVC [10 BSD] -- // Card. [ 7-10 BD] //
REg E .. [90 CD] // ATM -- [45 CD] // [20 BD]

MM agreed with the final determination of the claim (denied) CH agreed. MM is requesting for documentation. **** UPDATED MAIN !! ***** 4551644 MM is requesting for the documents .

Asking permission to reboot my PC due of internet latency. TIA

Exist!   Educ. MM investigation is still ongoing. MM called in to check existing dispute, educ. MM investigation is still ongoing. -Advised CH that it takes 90 CD for resolution deadline

Pay Fx Bbretail

=============== ========================== Filed dispute, provide timeframe and process card closure. Filed dispute, provide timeframe and process Stop Payment. Advised MM transaction is still pending. Advised MM transaction is still pending, process card closure. Filed dispute, provide timeframe, card closure was already processed. Advised MM no error found, RFD requested. Advised MM transaction was undisputable. Process block merchant as per MM requested. MM disconnect the call. Cathy [ 90 CD] [10 BD ] [ ] ****** Name used during call: Cathy

-- Pend [3-5 BD] // PVC [10 BSD] -- // Card. [ 7-10 BD] //
REg E .. [90 CD] // ATM -- [45 CD] // [20 BD]
=============== ==========================

ZD: Disp:
Merch: Sum:

Dominique Herron

12953392 allie // exist doipsute

============================================

**** UPDATED MAIN !! **** readezamorales Ubiquity2019

QBB pls.. TY

ZD: Disp:
Merch: Sum:

MS-- Core X General Ms- Access Identity- Core X Identity ATO Team -- Fraud X Genearl Society Group - Core X Specialty Member Services - Core X Supervisor Escalation ---- DI Existing // Marshall

GC -- ZD: 85754802 Phone Call from User ID 1979328

ZD # : 85772266 Phone Call from User ID 6718158

               **************REMINDER  **************

If there is an issue with updating the member’s address in their app, you will need to connect the member with our Account Access and Identity (AAI) team.

CUES: “In order to send you a new card, I’ll need to connect you with our Account Access & Identity team to update your address.”

========================================= 6: 15 -- 6:30 1st break 6:30 -- 7-- WBR- intouch // F9 --coaching

265 lake Side Circle Covinton GA 30016

Based on our investigation, we’ve concluded that no error occurred.

Your dispute claim was denied.

More information about our investigation:

We sent you a message letting you know that a temporary credit in the amount of <> was posted to your account on <>.

On <<Reversal Date: must be 5 business days from the date of the letter>>, this temporary credit will be reversed, and your account will be debited.

Please make sure that there are sufficient funds in your account to cover the <> that will be debited.

During our investigation, we examine all the available information regarding the transaction(s) reported. As part of our review, we evaluated: the transaction data,

your purchase history with the merchant/recipient

information you provided

Any additional information/evidence the merchant provided to us (if any was provided)

If you do not agree with the outcome of your dispute, we can send you screenshots of the documents we used in our investigation.

We’ll send screenshots within 10 business days.

The documents we will provide will include:

Information that was available to us while we investigated your dispute

Additional information or evidence from the <<merchant, bank, other party>>, if any was provided.

Wave 16 scorecard https://docs.google.com/spreadsheets/d/1QNP68-jQOMFZLKaRniMMfkkNmo5TVSKmmpjQv_tE25Y/edit#gid=0

Dispute ID: 11149162 DND: 2023-08-17 Reg E - Unauthorized Transaction

Decision Outcome: Approved Decision Outcome Reasoning:

NOTATION

Dispute ID: xxxxx DND: xxxxxx Reg E - Unauthorized Transaction

Decision Outcome: Approved Decision Outcome Reasoning:

*****None **** Other *** Approved

-Recieved WSUD and forwarded to bank for reversal () -No ACH LOA sent due to claims are below threshold

PN -- 11225623

-No ACH LOA sent due to stride account

11465271 -- -- LOA --- 1st LOA due on 10-29

11507498 -- NO WSUD -- -BC 1st LOA done 2nd LOA done!! 11524744-- LOA done BC -- PTF 2nd LOA 10-04-23--2nd LOA DONE !! 11508015 - LOA done BC -- PTF 2nd LOA LOA DONE !! 855-934-3125 11155948 --- 2nd LOA done catherine.libaton@chime-mail.ubiquitygs.com

Chief Executive Supervisor Sept 5 1985 -- Sumag Elemenatry School From Head Teacher 1, 2 and 3 PRov (

  1. What are the key points discussed in the radio interview?

Proncipals SIP Div. Education Development Plan Community Linkages and Partnership Ex.. Computers

Quality Assurance

== insuring the ducoment apply for permit to opearate or techers asking for ranking poition

Technical Assistance ---

Domino effect From Proncipal to Teachers

S 1 DRRM -- bagyo, earthquick drill, action plan, meantenave report(each unit dohe a person to supervise)

Human Resourse Developement == New Teachers --- Teachers needs to know studengts' status

===== Science of Education in Agriculture =====

From Medel Elem. Schholl -- to Medalla Eelm. School

*** 207 --Need Highschool Students == Filipino

Qaulification on Dept Education === PRC general average ---- ETCIF (promotion) ----CAR T-1--- 25 000 T-2 needs seminar attended

  1. What are the implications, of the key points discussed, to you as a future teacher?

Technology Innovator Honor the Pledge in Vision and Mission in Dep. Ed.

11997778 -- CLOSE need to CHECK 12102474 --- PN -- KAth P. 11800859 ---- GL!! 12348114 -- 1ST loa 12-14 2ND ON - 12-28-23

"User name: disputes@ubiquitygs.com Password: Chime2019!

ub_clibaton Ubiquity0605

425592

Catherine Libaton

175253

Romar Salazar

12214592 - -1st LOA/ 2nd 12-07 -- 2nd on 12-22-23 12340443 -- Kath P> 12-14 12382828 -- Kath P> 12-18 12357625 -- PN For LOA -1st LOA/ 2nd 12-18 -- 2nd on 01-02-24 12359366--- PN For LOA -1st LOA/ 2nd 12-18 -- 2nd on 01-02-24 12423854 -- -1st LOA 12-22 / 2nd on 01-05-24 12423861-- 1st LOA 12-22 / 2nd on 01-05-24 12423905 -- 1st LOA 12-22 / 2nd on 01-05-24 12382189-- 1st LOA 12-25 / 2nd on 01-08-24 --- BA 12386240 -- 1st LOA 12-25 / 2nd on 01-08-24 --- BA 12387014 -- 1st LOA 12-25 / 2nd on 01-08-24 --- 2 BA 12397173 -- 1st LOA 12-25 / 2nd on 01-08-24 --- 3 BA

\12359366 -- Need PC 1-02-24 12357625 -- Need PC 1-02-24 12423861 - Need PC 1-09-24

12453164 - KAth P

** Additional Information

***** Erratum:

** Additional Information

Dispute ID: 12453375 DND: 2023-12-26 Reg E - Unauthorized Transaction

Decision Outcome: Approved Decision Outcome Reasoning:

156126309483 --acct 6475215705-- comp 091000013182879-- trac Albert Instant

EA - Transaction Was Cancelled Reg E - Duplicate Charge

Dispute ID: 12214592 DND: 2023-12-01 Reg E - Unauthorized Transaction

Decision Outcome: Approved and Deny Decision Outcome Reasoning:

========================================= *** Erratum:

Dispute ID: 12382207 DND: 2023-12-18 Reg E - Unauthorized Transaction

Decision Outcome: Approved and Deny Decision Outcome Reasoning:

========================================= Decision Outcome: Approved and Deny Decision Outcome Reasoning:

Shanel

11935560 -- For closure

Reamae

Kent

12020671 -- - For closure ( LOA ineligible)

========================================= Decision Outcome: Approved and Deny Decision Outcome Reasoning:

========================================= 12255715 -- PN KATH P>.. 12112080 -- PN KATH P

**** Erratum:

Decision Outcome: Approved and Deny Decision Outcome Reasoning:

========================================= Decision Outcome: Approved Decision Outcome Reasoning:

Dispute ID: 12213843 DND: 2023-12-01 Reg E - Transfer Not Received By Recipient

Decision Outcome: Approved Decision Outcome Reasoning:

11925093 --------- Adjust**********

205-261-0283

Decision Outcome: Approved Decision Outcome Reasoning:

Decision Outcome: Approved Decision Outcome Reasoning:

========================================= *** Erratum:

Decision Outcome: Case ongoing Decision Outcome Reasoning:

*** Additional Notes: *** Erratum:

Dispute ID: 11883291 DND: 2023-10-28 Reg E - Unauthorized Transaction

Decision Outcome: Approved and Deny Decision Outcome Reasoning: -1st and 2nd LOA sent, no response as of this date

PLANET FIT

062000017301264 1710602737 -- Comp 156127911964-- acct

Decision Outcome: Approved and Deny Decision Outcome Reasoning:

Decision Outcome: Approved Decision Outcome Reasoning:

Decision Outcome: Approved

Decision Outcome: Case ongoing

Decision Outcome: Approved and Deny Decision Outcome Reasoning:

Decision Outcome: Approved Decision Outcome Reasoning:

Decision Outcome: Approved Decision Outcome Reasoning:

Decision Outcome: Approved Decision Outcome Reasoning:

Decision Outcome: Approved and Deny Decision Outcome Reasoning:

Decision Outcome: Case ongoing Decision Outcome Reasoning:

Decision Outcome: Approved and Deny Decision Outcome Reasoning: Transaction ID : 41593725807

156157223413 -- actt 1710602737 -- comp id PLANET FIT 062000012313434

Dispute ID: 11881423 DND: 2023-10-28 Reg E - Unauthorized Transaction

Decision Outcome: Approved

Decision Outcome: Approved and Deny Decision Outcome Reasoning:

Decision Outcome: Approved and Deny Decision Outcome Reasoning:

Decision Outcome: Case ongoing Decision Outcome Reasoning:

156122560089 PLANET FIT 062000018181509 1710602737 -- comp. ID

062000017359878

Decision Outcome: Approved Decision Outcome Reasoning:

169168679283 084106760053924

Decision Outcome: Approved Decision Outcome Reasoning:

084106760022564 1834177889 169112671295

*** Erratum:

Dispute ID: 11387866 DND: 2023-09-07 Reg E - Unauthorized Transaction

Decision Outcome: Approved Decision Outcome Reasoning:

t

**** Erratum:

Dispute ID: 11250896 DND: 2023-08-26 Reg E - Unauthorized Transaction

Decision Outcome: Approved Decision Outcome Reasoning:

-Received valid WSUD and approvbed by the bank

Dispute ID: 11532639 DND: 2023-09-21 Reg E - Unauthorized Transaction

Decision Outcome: Approved Decision Outcome Reasoning: -Received valid WSUD and approvbed by the bank

Dispute ID: 11290641 DND: 2023-08-30 Reg E - Unauthorized Transaction

Decision Outcome: Approved Decision Outcome Reasoning:

Dispute ID: 11155205 DND: 2023-08-17 Reg E - Unauthorized Transaction

Decision Outcome: Approved Decision Outcome Reasoning:

Dispute ID: 11096161 DND: 2023-08-12 Reg E - Unauthorized Transaction

Decision Outcome: Decision Outcome Reasoning:

Dispute ID: 11544350 DND: 2023-09-22 Reg E - Unauthorized Transaction

Decision Outcome: Approved

Dispute ID: 11508678 DND: 2023-09-19 Reg E - Unauthorized Transaction

Decision Outcome: Approved Decision Outcome Reasoning:

forwarded to bank for reversal, no response as of this date

156119785434

Bright Money 084106760024219

Dispute ID: 11070730 DND: 2023-08-10 EA - Paid By Other Means

Decision Outcome: Approved Decision Outcome Reasoning:

Dispute ID: 11356771 DND: 2023-09-05 Reg E - Unauthorized Transaction

Decision: Approved Decision Outcome Reasoning: -Recieved valid WSUD and approved by the bank ( Transaction ID #: 4192969728 )

                 WORK

-------- 11553692 ---------------------

11153392 ---need 2nd LOA---- -done 11200239 -- -need 1st LOA------- -done 2nd on 09-28-23 11472013 --- Need LOA 2nd LOA on 10-03-23 -done 11451380 -- NO WSUD ST 11452125 -- NO WSUD ST

11138808 --- WSUD Received and forwarded to bank for Reversal but no response from the bank as of this date.

Dispute ID: 11158974 DND: 2023-08-17 Reg E - Unauthorized Transaction

Decision Outcome: Approved Decision Outcome Reasoning:

Dispute ID: 11151719 DND: 2023-08-17 Reg E - Unauthorized Transaction

Decision Outcome: Approved Decision Outcome Reasoning

Dispute ID: 11134750 DND: 2023-08-16 Reg E - Unauthorized Transaction

Decision Outcome: Approved Decision Outcome Reasoning

-Recieved valid WSUD and forwarded to bank for reversal, no response as of this date

*****Erratum: Dispute ID: 11447581 DND: 2023-07-08 Reg E - Unauthorized Transaction

Decision Outcome: Approved Decision Outcome Reasoning -Recieved WSUD and forwarded to bank for reversal -Claim is under monitoring

***Internal Note: Claim was assingned on 09-13-23. Provisional Credit Overdue 2023-07-21. Resolution Overdue 2023-08-22.

-Recieved valid WSUD and forwarded to bank for reversal

-Recieved WSUD and forwarded to bank for reversal -No ACH LOA sent due to new PRN (Transaction ID # : 4188095803--Incorrect amount and settlement date)

-Recieved valid WSUD and forwarded to bank for reversal

-No ACH LOA sent due to stride account

-Recieved valid WSUD and forwarded to bank for reversal

Decision Outcome: Case Ongoing Decision Outcome Reasoning -Recieved WSUD and forwarded to bank for reversal

11451485 -- untouched

Decision Outcome: Case Ongoing Decision Outcome Reasoning -No ACH LOA sent due to stride account

ST --- nO WSUD

****Additional Notes: Dispute ID: 11370091 DND: 2023-09-06 Reg E - Unauthorized Transaction

-Received valid WSUD and forwarded to bank for reversal

==============================================

Dispute ID: 11370165 DND: 2023-09-06 Reg E - Unauthorized Transaction

Decision Outcome: Approved Decision Outcome Reasoning: WSUD received and approved by the bank

425592 Catherine A. Libaton Romar Salazar

175253

11089582 -- ST NO WSUD

BC NO WSUD 11100215 -- BC -- no WSUD new PRN
11088329- BC -- no WSUD new PRN 11155827 - BC -- no WSUD new PRN
10992208 --- Need LEAN ---- Mark 11382367 returned Reso

d

============================================== MONITORED

10809520 --BC --8-31 -- below trh 10802822 --BC --8-31 ---- already returned 10802393 - BC --8-31 10830902 -- BC 90- 01 LOA no response 10918229 -- WSUD no reponse new PRN 11447581 -- Reso due - srtide 10968439 - BC no response -- need LOA 11002519 - BC no response-- need LOA 11018542 - ST bank no response- 11045115 -- BC no response-- need LOA 11047384 - ST bank no response- 11077157 -- - BC no response-- need LOA 11070730 -- BC no response- new PRN
11070447 -- - BC no response-- 1st LOA done-- 2nd on 10-06-23 11089546 -- - BC no response-- 1st LOA done-- 2nd on 10-06-23 11097609 -- BC 1st LOA 2nd LOA on 10-10-23 11096161 -- BC 1st LOA 2nd LOA on 10-10-23 11148872 --- LOA 11237091 -- LOA 11312345 -- LOA 11311670 -- LOA 11867994 -- ST w/ WSUD -- Kath P 11605786 -- LOA

Decision Outcome: Case Ongoing Decision Outcome Reasoning

-Recieved WSUD and forwarded to bank for reversal (all transactions had incorrect settlement date and transaction amount except for the transaction ID #: 4117544624) -- No ACH LOA sent due to stride account

----- - 11261465 ----- - Credit BC need to confirm

Dispute ID: 11259552 DND: 2023-08-27 EA- Transaction Was Cancelled

Decision Outcome: Case Ongoing Decision Outcome Reasoning -Recieved WSUD (Incorrect settlement date and amount - Transation ID #: 476298841 ) -No ACH LOA sent due to dtride account and past 60 days

OT 8-29-23 -- 2 hours

Decision Outcome: Case Ongoing Decision Outcome Reasoning -Recieved valid WSUD, forwarded to bank for reversal

Dispute ID: 11076092 DND: 2023-08-10 Reg E - Unauthorized Transaction

Decision Outcome: Approved Decision Outcome Reasoning -No ACH LOA sent due to stride account -Received full merchant credit

ST -- No WSUD

Dispute ID: 11214876 DND: 2023-08-23 Reg E - Unauthorized Transaction

Decision Outcome: Case Ongoing Decision Outcome Reasoning -No ACH LOA sent due to, stride account

Decision Outcome: Case Ongoing Decision Outcome Reasoning -Recieved valid WSUD, forwarded to bank for reversal

WSUD Arlene Perez 169144366799 08.23.2023

BC -- No WSUD no bancorp data

Dispute ID: 11200239 DND: 2023-08-21 Reg E - Unauthorized Transaction

Decision Outcome: Case Ongoing Decision Outcome Reasoning No ACH LOA sent due to, no bancorp data available

Decision Outcome: Approved Decision Outcome Reasoning -Recieved Valid WSUD and forwarded to bank for reversal

WSUD Catherine Kiongera 389106461293 08.23.2023

08.21.2023 11154363 --- cancelled or dup charge?

SAMPLE CLOSE EA PTF ALL

Dispute ID: 11126538 DND: 2023-08-15 EA - Transaction Was Cancelled

Decision Outcome: Approved Decision Outcome Reasoning -Valid WSUD and approved by the bank

SAMPLE CLOSE RESO DUE

Dispute ID: 11107604 DND: 2023-08-13 Reg E - Transfer Not Received By Recipient

Decision Outcome: Approved
Decision Outcome Reasoning:

-No ACH LOA request sent due to no data available

***Additional Notes : Able to exhaust 5 days of bancorp data file from the transaction date, unable to find bancorp data.

Dispute ID: 11083392 DND: 2023-08-11 EA - Transaction Was Cancelled

Decision Outcome: Approved
Decision Outcome Reasoning: -Received WSUD and approved by the bank

WSUD Dajaun Castro 169108921175 09.31.2023

Dispute ID: XXXXX DND: XXXX Reg E - Unauthorized Transaction

Decision Outcome: Approved
Decision Outcome Reasoning:

--No ACH LOA request sent due to new PRN

Dispute ID: 10868714 DND: 2023-07-22 Reg E - Unauthorized Transaction

Decision Outcome: Approved
Decision Outcome Reasoning:

============================================= SAMPLE

------- 10865769------------- double check *******

Dispute ID: 10865769 PVC REVERSAL on 09-12-23 DND: 2023-07-22 Reg E - Unauthorized Transaction

Decision Outcome: Approved and Deny Decision Outcome Reasoning: -Received invalid WSUD -No ACH LOA sent due to, claims are below threshold and stride account

Internal note: Correct transitioning but indicates incorrect Response Code. This has been escalated to Chime for correction.

====================================================

Dispute ID: XXXXXX DND: XXXXXX Reg E - Unauthorized Transaction

Decision Outcome: Aprroved Decision Outcome Reasoning: -No ACH LOA sent due to, stride account

Internal note: Correct transitioning but indicates incorrect Response Code. This has been escalated to Chime for correction.

Dispute ID: 10744636 DND: 2023-07-11 Reg E - Unauthorized Transaction

Decision Outcome: Aprroved and Deny Decision Outcome Reasoning:

Internal note: Correct transitioning but indicates incorrect Response Code. This has been escalated to Chime for correction.

11087563 --done

11149790 --done 11155184 -- done 11153370 -- - done 11155404 -- - - done 11075300 --

****KINDLY DISREGARD THE SAID NOTATION: *****

-Recieved valid WSUD, forwarded to bank for reversal

WSUD Kyannah Ladson 169148462685 08.23.2023

*** Erratum: Dispute ID: 11075300 DND: 2023-08-10 Reg E - Credit Not Posted

Decision Outcome: Case Ongoing Decision Outcome Reasoning: -Invalid WSUD due to past 60 days

10982737 --- POA RESOLVE ********

11047384 ST -- NO WSUD

11049228 -- BC NO WSUD -- New PRN 11263728 -- Reso

10789155 --- APproved

OVERTIME 8-29 - 23 --2 and 18 mins 8-30-23--- 1 hr. 8-31-23--- 1 hr. 09-01-23-- 1 hr. 09-04-23-- 1 and 4 mins hr. 09-05-23-- 4 hrs 09-06-23- 4 hrs 09-07-23- 4 hrs 09-08-23- 4 hrs ---- 09-10-23- 5 hrs

09-19-23- 3 hrs , 30 mins 09-20-23 -- 5 hrs. 09-21-23 -- 3 hrs 09-22-23 --5 hrs 09-25-23 -- 3 hrs 09-26-23 -- 3 hrs

2023-09-01

2023-09-02

2023-09-03

2023-09-22

2023-09-25

SAMPLE BASIC CLOSE

-Valid WSUD received and Submitted to Bank for Reversal, no response as of this date -Claim is under monitoring

Dispute ID: 11181806 DND: 2023-08-19 Reg E - Unauthorized Transaction

Decision Outcome: Approved Decision Outcome Reasoning:

Dispute ID: 11038640 DND: 2023-08-07 Reg E - Unauthorized Transaction

Decision Outcome: Approved Decision Outcome Reasoning

Dispute ID: 11429643 DND: 2023-09-11a EA - Incorrect Amount Charge

Decision Outcome: Approved Decision Outcome Reasoning -Received valid WSUD and approved by the bank

Dispute ID: 10766864 DND: 2023-07-13 Reg E - Unauthorized Transaction

Decision Outcome: Approved Decision Outcome Reasoning -Received valid WSUD

Internal note: Correct transitioning but indicates incorrect Response Code. This has been escalated to Chime for correction.

Dispute ID:10814132 DND: 2023-07-18 Reg E - ACH - Debit Unauthorized Transaction

Decision Outcome: Approved Decision Outcome Reasoning

SAMPLSE CLOSE R10

Dispute ID: 10906126 DND: 2023-07-26 EA - Transaction Was Cancelled

Decision Outcome: Approved Decision Outcome Reasoning

*** Erratum:

Dispute ID: 10745478 DND: 2023-07-11 Reg E - Unauthorized Transaction

Decision Outcome: Aprroved Decision Outcome Reasoning: -Received valid WSUD and submitted to bank for reversal, no response until to this date.

Internal note: Correct transitioning but indicates incorrect Response Code. This has been escalated to Chime for correction.

=====================================================

Decision Outcome: Approved Decision Outcome Reasoning: -Valid WSUD and approved by the bank

Dispute ID: 11095775 DND: 2023-08-12 Reg E - Unauthorized Transaction

Decision Outcome: Case Ongoing Decision Outcome reasoning: -Valid WSUD received and Submitted to Bank for Reversal.

WSUD Jamonza Clark 389154241027 8.21.2023

73282197

WSUD Robin Worth 156122499478 06.26.2023

Dispute ID: DND: DND:REG - E Unauthorized Transaction ACH

Decision Outcome: Case Ongoing Decision Outcome Reasoning: -No merchant credit and claim cancellation. -Valid WSUD received and Submitted to Bank for Reversal.

-No ACH LOA request sent due to stride account -Issued PVC

Decision Outcome: Case Ongoing Decision Outcome Reasoning: -No merchant credit and claim cancellation. -PVC Issued

-No Loa sent due to xxxx. -Sent fax of Proof of Authorization Request to Merchant’s bank -No ACH LOA request sent. Merchant’s Bank is JPMorgan and does not provide documents.

-No bancorp data avialable. -Stride account. -No bancorp data available/NEW PRN -No ACH LOA sent due to, no bancorp data available -No ACH LOA sent due to, new PRN -No ACH LOA sent due to, stride account -No Valid WSUD received

10462178 -- For close on 2023-07-29 --- with POA BC 10595453 -- For close (retracked ) 10566947 -- - reso 2023-08-08 10595453 --Retracted --- June 27, 2023 10638499 -- Reso Due

10728041 --- 16 1855.10 WSUD 07.11.2023

========================================================

================= ====================================== SAMPLE CLOSE JPMorgan

Dispute ID: 10825637 DND: 2023-07-19 Reg E - Unauthorized Transaction

Decision Outcome: Approved Decision Outcome Reasoning: -Received valid WSUD and forwarded to bank for reversal, no reposnse as of this date. -Case is under monitoring

-No ACH LOA request sent. Merchant’s Bank is JPMorgan and does not provide

"Internal note: Correct transitioning for LOA but indicates incorrect Response Code. This has been escalated to Chime for correction."

======================================================= SAMPLE CLOSE EA -- PTF

Claim is PTF EA/Authorized Reg-E claim. Therefore, the bank will issue credit for ALL transactions. Error found. Final Credit for issued on . Case Closed. Sent ZD .

Dispute ID: 10695203 DND: 2023-07-06 EA - Transaction Was Cancelled

Decision Outcome: Approved and Deny Decision Outcome Reasoning: -No ACH LOA request sent due to stride account

"Internal note: Correct transitioning for LOA but indicates incorrect Response Code. This has been escalated to Chime for correction."

=======================================================

SAMPLE CLOSE for stride no WSUD

***** Erratum: Dispute ID: 10830902 DND: 2023-07-19 Reg E - Unauthorized Transaction

Decision Outcome: Approved Decision Outcome Reasoning:

***** Additional Notes: Previous analyst supposed not to send LOA since account was new PRN.

"Internal note: Correct transitioning for LOA but indicates incorrect Response Code. This has been escalated to Chime for correction."

============================================== ========= SAMPLE CLOSE basic

================================================================================================================

Dispute ID: 11200239 DND: 2023-08-21 Reg E - Unauthorized Transaction

Decision Outcome: Approved Decision Outcome Reasoning

"User name: disputes@ubiquitygs.com Password: Chime2019!

claim#9648930 -- BC

WSUD Serena Basaldua 156106139256 -- BC

1104518865 Dispute ID 9648930. De minimis claim. Old account. ICC date 2023-03-30 via Phone. 1 Unauthorized Transaction ACH against Direct Debit Albert Genius Edi Pymnts P 35344081 dated on 2022-11-18 amounting to $6.00. No Cancellation request. No merchant credit found. WSUD received on 2023-03-30. No ACH LOA request sent due to transaction/s is/are de minimis. First disputed transaction date was on 2022-11-18 = 5th of the month billing statement date 2022-12-05 + 60 calendar days= 2023-02-03. Transactions are within bank's liability for write off. Therefore, error found. Final Credit for $6.00 issued on 2023-03-30. Sent ZD 65215217. Case closed. 096016933063403

Direct Debit Albert Genius Edi Pymnts P 35344081

====================================================

096016938222215

            For CLOSE  - BANCORP and STRIDE

https://docs.google.com/spreadsheets/d/1KxmP6rB7ZsOh-60-bgvD6kxNX7qfFaRKODkf335Gqdw/edit#gid=77160514

                          *** Important FAX******

Bancorp No WSUD-- Chime 4 -- New PRN (start 389) --

                   FAX #

https://docs.google.com/spreadsheets/d/1z7tKc99E_2N1PR3hBa5Mowo24u2L6DOu8-vdug8dK0M/edit#gid=0

======================================================= ACH RCR

https://docs.google.com/forms/d/e/1FAIpQLSfq3_kxVypR3cUPXJDy-Z3vBMDuNf3CWv4Ma8qKLOnFk_0MYw/viewform

======================================================= W-8 ACH Tracker // LOA BACKLOG

https://docs.google.com/spreadsheets/d/1sppFj-Z2XdCvoZIUTfHfUkezaCLHIkGvV_bdDOEpyjE/edit#gid=53893984

====================================================

d/New account. ICC date yyyy/mm/dd via . No merchant credit and claim cancelation received as of this date. No WSUD received as of this date. No ACH LOA request sent. Merchant’s Bank is JPMorgan and does not provide documents. PVC issued amounting to on is now considered final. Case closed.

        --------- ACH  DAILY TRACKER  -----

https://docs.google.com/spreadsheets/d/1_D9Xf0-dHhgcmhm_Egws3b9JYbKGuXZ8adM89Tkvw9s/edit#gid=818358418&fvid=1781953385

https://docs.google.com/spreadsheets/d/1_D9Xf0-dHhgcmhm_Egws3b9JYbKGuXZ8adM89Tkvw9s/edit#gid=877782845

                         ACH Dashboard file // PTO/ Sweeping

https://docs.google.com/spreadsheets/d/1_D9Xf0-dHhgcmhm_Egws3b9JYbKGuXZ8adM89Tkvw9s/edit#gid=231266624

======================================================= LOA FAX

https://docs.google.com/spreadsheets/d/1Up1qTYxWmEi7XxppDpotx6fgkSftSJvnA3lc3t5aHl0/edit#gid=0

"User name: disputes@ubiquitygs.com Password: Chime2019!

                   JP MORGAN

https://docs.google.com/spreadsheets/d/1rREi6tdTV2rQIx_f8t5vBHglboMqfF6gC4CtsAybwXw/edit#gid=0

If no decision has been made, PVC will be issued no later than . Case ongoing.

-Automated Clearing House ACH - are an electronic transfer of funds between bank accts. and are an alternative to cash, checks, debit or credit card payments. Direct Debit transactions - classified as ACH transactions beacu

Ex. internt subs. , cp bills ** ACH Debits-- requires members to provide acct. number and routing # (third party- merchant)

IDENTFYING ACH TRANS IN GALILIEO TYPE: BankCorp ACH

ACH INVEST. WORKFLOW

Analyze and doc. the facts of the claim
Claim Cancellation --FC

WSUD - Written Statement of Unauthorized Debit - is a from that must be filled out by Chime members who find unauthorized for incorrect debits in their accounts.

ODFI -- Originating Depository Financial Institution User name: disputes@ubiquitygs.com Password: Chime2019!

                    WSUD Response!!

https://docs.google.com/spreadsheets/d/1KxmP6rB7ZsOh-60-bgvD6kxNX7qfFaRKODkf335Gqdw/edit

       NOTATE

https://docs.google.com/spreadsheets/d/14-bI2t7ASlLzXMgP97hLVRirZ208YKlMiheUX1BEHfo/edit#gid=0

BANCORP SFTP - secured File Transfer Protocol

PROCESSING CREDITS Accept or Reject-- trough email -- t.thompson@thebancorp.com R11 - EA R10 --- UT

                                 DONE TRACK!!

https://docs.google.com/spreadsheets/d/1NeZrk6sUIpnrZ5SgTz0rTnFEJ3VaeuQDosXP-GpO4j0/edit#gid=392176922

======================================================= UN: justin.villegas PW: Ubiquity@2023

UN: aniano.bartolome PW: Ubiquity2023$

UN: judy.lapuos

PW: Ubiquity5839

UN: jozsa.delrosario

PW: Ubiquity0510!

UN: jessie.padilla PW: Ubiquity2024

11: Lu -ACH

UN:bill.escamos PW: Qwertyu1234!@

UN: jamile.jison PW: Ubiquity2000! ---6:00

UN: girlie.canona PW: Ubiquity29!!! --- 7:15

UN: jealyn.carpio PW: Zacayah@2020@.

UN : jonalyn.palermo PW: Ubiquity123***

UN:reuo.sian PW: Jeehan@051380

Break 9

Lunch 11

LB: 2