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CAN: Case Number: Issue: Product: F2: total names Total Employees: Number of Files: Number of users:

𓆝⋆. ⋆｡˚ 𓆞𓂃𓂃𓂃𓊝 ࿐INTERNAL𓆝⋆. ⋆｡˚ 𓆞𓂃𓂃𓂃𓊝 ࿐ Case Number: Why tagged as Internal: Approver SME/TL Name : Joseph Alvarez VCI done Yes/No : No Support or Information provided? : NA Glance? Yes/No : No

Agent: Hanzel Avila Can : Trigger: Lead id: Case: Contact id :

Description #ha332957 #CNXCebu

1. CAN:
2. Is the issue resolved? YES
3. Trigger and background:
4. Name of customer:
5. Best callback date/time and time zone: Now
6. Phone number and alternative number: Contact id:

Reason: Had to call the customer as she stopped responding in our chat session. Couldn't transfer her over the phone due to my chat RP. CAN: CASE: Is the issue resolved? YES Trigger and background: Best callback date/time and time zone: NOW Contact id: LEAD:

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